All you have to do is to send or view some snaps but for some reason Snapchat doesn’t work on your new iPhone. If that’s so, then this post highlights a few potential solutions to this issue. Read on to learn what to do if Snapchat keeps crashing on iPhone 13 and other iPhone devices running on the iOS 15.3.1 software version.
What causes Snapchat crashes in iOS 15?
There are plenty of reasons as to why a perfectly working app would suddenly misbehave. The same notion applies to the Snapchat app that suddenly keeps crashing in iPhone 13. But generally, the underlying causes are software-related.
Among the common factors that you should consider ruling out when dealing with random app crashes are minor firmware glitches, settings conflicts, corrupted files, faulty updates, software bugs and malware.
In the case where the misbehaving apps are online or internet-based, network connectivity issues and server downtimes are also deemed among the potential triggers.
Random to frequent app crashes can likewise be attributed to a memory issue like when the device’s storage is running low. In cases like this, crashing is likely occurring among other performance issues like lagging, freezing and loading errors. And usually in this case, it’s not only a single app that’s acting up but also other system services.
The best way to determine the possible cause is to figure out what happens before the onset of the problem. For example, did the app start to crash after installing new updates, changing some settings or adding some files.
But in the case where the symptoms manifest without any explicit traces, ruling out individual culprits including the aforementioned culprits is needed.
To give you some input on what to do in case you bump into a similar issue while using Snapchat on your new iOS device, I’ve mapped out the possible solutions as follows. Feel free to try these tweaks whichever is applicable to the situation that you’re facing.
Troubleshooting Snapchat keeps crashing on iPhone 13 issue
Performing the following solutions will help eliminate the common factors that can make media apps like Snapchat to become unstable on the iPhone. These methods are also applicable when troubleshooting relevant issues with Snapchat on other iOS devices that have the same software version with the iPhone 13 series.
Before you begin troubleshooting, make sure that your phone is sufficiently charged and has a stable internet connection preferably through a Wi-Fi network.
Once you’ve got everything set, you may go ahead and start ruling out the possible culprits individually with these tweaks.
Solution #1: End all background apps then restart your iPhone.
There are many instances wherein a perfectly working app suddenly glitches without doing or changing anything in it. Things like this usually happen due to some random software bugs that trigger in-app glitches and system conflicts.
If this is the first time that Snapchat is acting up on your device, you can start by clearing all background apps on your iPhone.
So here’s what you should do first:
- Swipe up from the bottom-left corner of the screen to launch the app switcher or multitasking menu that contains app cards or previews of the apps that you’ve recently used. These apps are left open and running in the background.
- Find the Snapchat card and then swipe it up to end or terminate the app.
Do the same to end any other background apps on your device to prevent any of them from causing conflicts to other running apps.
After clearing all background apps, restart or soft reset your iPhone. This will help clear out any random software glitches including those that trigger the Snapchat app to misbehave.
For starters, restarting or performing a soft reset on the iPhone 13 is done through these steps:
- Press and hold the Power/Side button and either Volume buttons for a few seconds and then release when the Power off slider appears.
- Then, drag the slider to turn your iPhone completely off.
- After 30 seconds, press and hold the Side button again until the Apple logo appears.
This process does not affect any saved information from the internal storage and thus you won’t lose any critical data and important documents.
After the phone reboots, reconnect to the internet. Once it’s online, you can relaunch the Snapchat app to see if it’s already working stable.
Solution #2: Installing pending updates for Snapchat in the App Store.
Updates rolled out by app developers not only bring in new features but more importantly, they deliver official patches to fix existing bugs that made the app unstable. If you haven’t enabled auto-update in the App store, chances are that some critical app updates are left pending.
This is when manually updating apps is needed. Before you do, make sure your phone has fast and stable internet connection, sufficient battery life and storage space.
Then, follow these steps when ready:
- Go to your iPhone Home screen or App library and then long-press on the App Store icon.
- From the quick menu options, select Updates to view all pending app updates on the App Store app menu.
- Tap the Update button next to Snapchat.
- If multiple app updates are available, tap Update All to update all apps at once.
Wait for your apps to finish updating. If possible, don’t do anything that may interfere with the updates download to make sure no data gets corrupted.
After updating apps, restart your iPhone to clear cache and to refresh all apps and system functions.
As soon as the phone gets back online, relaunch Snapchat to see if the problem is gone.
Solution #3: Manually offload and redownload Snapchat.
Some iOS app crashes are linked to some random memory errors that can be rectified by offloading the application.
There are two ways to offload apps in iOS devices — automatic and manual offloading.
For automatic offloading, activating the Offload unused apps feature on the phone is needed.
To manually offload a problematic app, you can trigger the Offload app command from the iPhone storage menu.
Just follow these steps:
- Open the Settings app by tapping on the Settings icon from Home.
- On the succeeding menu, tap General.
- Then, tap iPhone Storage.
- Tap to select Snapchat from the apps list and then tap the command to Offload App.
- If prompted, enter your passcode and tap Offload App again to confirm.
The Snapchat app will then be dumped from the system.
Offloading an app does not delete the relevant data and documents for that app. For as long as the app stays in the App Store, all saved data and documents are retained and therefore become accessible again when you reinstall the application.
As a result, the app is able to start clean while retaining all its saved data and documents.
Solution #4: Optimize your iPhone’s internet connection.
The next thing you should consider ruling out are random internet problems on the phone. The internet can suddenly disconnect due to many inevitable circumstances. When this happens, internet based apps like Snapchats may not be available or functional.
To clear out minor internet flaws, restarting your iPhone’s internet connection is recommended.
So here’s what you should try doing next:
1. Wi-Fi refresh. Disconnecting and reconnecting to the Wi-Fi network can help fix random internet connection errors on the device.
- To do this, head over to your iPhone Settings-> Wi-Fi menu and then turn the Wi-Fi switch OFF and ON. This is the traditional way to refresh wireless connections and eliminates minor internet flaws.
2. Airplane mode tweak. Performing the Airplane mode trick is also an option.
- To do so, go to Settings-> Airplane Mode menu and then turn the Airplane mode switch ON.
All wireless features and services will be disabled. Reboot your iPhone while Airplane mode is enabled. As soon as it boots up, go back to the Airplane mode settings menu then toggle to turn OFF the switch again.
Switching to another Wi-Fi network (if available) is also a potential solution especially if the internet problem is tied to a corrupted network in use.
After doing all these, launch Snapchat and see how it works.
Solution #5: Reset all settings on your iPhone.
Resorting to iOS resets is usually considered among the last potential solutions when dealing with recurring system issues on an iPhone.
There are different types of resets available in iOS 15 devices. To access these commands, you will need to go to the updated reset menu on your iPhone and then find the command to reset all settings.
To reset all settings on the iPhone 13, just refer to these steps:
- Tap Settings from the Home screen to open the Settings app.
- On the settings menu, tap General.
- Tap Transfer or Reset iPhone to continue.
- On the next menu, tap Reset.
- Then, tap Reset all settings from the available reset options.
- Enter your device passcode if prompted.
- Read the final warning then tap Reset settings to confirm.
Your device will then erase all recent system changes and then restore the default values and options.
After resetting, automatic system reboot instigates.
Just wait for your phone to finish rebooting. By then you can start re-enabling necessary features and reconnect to the Wi-Fi network like the first time.
Solution #6: Uninstall then reinstall Snapchat app.
The worst possible scenario is that the Snapchat app might have been totally corrupted. Should this be the case, installing the app would be necessary. This is the only way to fix critical in-app errors that made Snapchat totally dysfunctional.
To uninstall Snapchat on your iPhone 13, just refer to these steps:
- From your iPhone’s Home screen find and then long-press (touch and hold) the Snapchat icon. Touching and holding on the Snapchat app icon for a few seconds will open the quick menu options.
- On the quick menu, tap Remove or Delete app. Snapchat will then be uninstalled and deleted from your phone.
- After deleting the app, reboot the phone and then launch the App Store app.
- While on the App Store, tap on your Apple ID profile and then select Purchased.
- Locate the Snapchat app and then tap the Get button or Cloud icon to redownload and install the app on the device.
By then, you can set Snapchat as new and use it like the first time.
Is Snapchat still crashing on your iPhone 13?
The above solutions are usually good enough to eliminate software-related factors that can make apps like Snapchat unstable on an iPhone. If none of the given solutions is able to fix Snapchat, then there must be some other underlying cause. So here’s what other Snapchat users did when dealing with an errant snapchat app and fix snapchat crashing issue.
1. Verify app privacy/permissions.
Review Snapchat app permissions and make sure access to the camera is allowed. This is necessary for the app to capture videos and images as it should.
2. Log out from and back into your Snapchat account.
Corrupt or expired login sessions are also among other possible reasons as to why unexpected errors and problems occur when using Snapchat.
To rectify this kind of glitch, logging out and back into Snapchat can help.
- To log out, simply open your user profile page in the Snapchat app. Tap the Gear/Settings icon on the top-right corner of the screen. Scroll down to the Account Actions section then tap Log Out at the bottom. Finally, tap Log Out from the message prompt to confirm action.
Deleting your old Snapchat account and creating a new one can also be regarded among the last options if all else fails to solve the problem.
3. Check Snapchat’s current status.
Social media apps like Snapchat require an internet connection to work as intended. Without internet, viewing stories and snapmaps, sending and receiving snaps won’t be possible. In short, the Snapchat app isn’t much of use.
Aside from internet problems, unexpected technical difficulties affecting the Snapchat server can likewise make the app unavailable.
You can use free online platforms like downdetector or use Google search to check for any recorded Snapchat outages in the last 24 hours.
Seek more help
Escalating the problem to Snapchat support can also be deemed among the last resorts, especially if it instigated from an update. Should this be inflicted by some unforeseen bugs from the recent update, a fix patch is needed.
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