If Genshin Impact keeps crashing on your iPhone 11 after updating to iOS 14, don’t worry — this is a common issue that many gamers experience after major iOS updates. Whether it’s a glitchy app version or a software bug, here are proven steps to get the game running smoothly again.
1. Close the App and Force Restart Your iPhone
Crashes can often be fixed with a simple reboot and fresh start. Here’s what to do:
Close Genshin Impact:
- Swipe up from the bottom of the screen and pause halfway.
- Swipe up on Genshin Impact (and other open apps) to close them.
Force Restart iPhone 11:
- Quickly press and release Volume Up.
- Quickly press and release Volume Down.
- Press and hold the Side button until the Apple logo appears.
Once the phone restarts, open Genshin Impact and check if it still crashes.
2. Uninstall and Reinstall Genshin Impact
If the app data got corrupted during or after the iOS update, reinstalling the game will fix that.
To uninstall Genshin Impact:
- Tap and hold the app icon until the menu appears.
- Tap Remove App > Delete App > Confirm.
To reinstall:
- Open the App Store.
- Search for Genshin Impact.
- Tap the download icon and wait for installation to complete.
- Launch the game again to test.
This ensures you’re running the latest, iOS 14-compatible version.
3. Factory Reset Your iPhone (Only If Necessary)
If the crashes persist after reinstalling, it could be a deeper system issue. A factory reset often clears major bugs, but backup your data first:
To reset your iPhone 11:
- Go to Settings > General > Reset.
- Tap Erase All Content and Settings.
- Follow the on-screen prompts to confirm.
- Enter your Apple ID to begin the reset.
After the reset:
- Set your iPhone up as new.
- Reinstall Genshin Impact and check if it’s stable.
Still Not Working?
If Genshin Impact continues to crash after these steps:
- Check for a new iOS update under Settings > General > Software Update.
- Contact miHoYo support for known bugs or server issues.
- You can also reach out to Apple Support for system-level concerns.