Having troubled with your iPhone 11 Pro Max Facebook app that keeps crashing after updating to iOS 13.2.3? If that is so, then this post may be able to help you.
Any app can run into some random problems, especially after a firmware update is implemented. And even the most stable apps like Facebook will end up enduring these post-update dilemmas. This is what some iPhone owners have faced after installing Apple’s recently rolled out iOS update version 13.2.3 on their respective devices. If ever you would end up having the same problem with Facebook after updating your iPhone 11 Pro Max to the latest iOS version, I’ve managed to line up a few handy tweaks for you to try on. Read on to learn what to do if Facebook suddenly keeps crashing on your iPhone 11 Pro Max after updating to iOS 13.2.3.
Troubleshooting Facebook that keeps crashing after updating iOS to the latest version
The following are basic procedures that are used to troubleshoot software-related errors that have likely caused Facebook app to act up from the recent iOS update installation. Some of these methods are also used to eliminate post-update network errors that caused problems to network-related apps and services, including Facebook.
Before troubleshooting, check and ensure that the Facebook server isn’t temporarily unavailable. You can refer to a free platform called downdetector.com to view the recent websites that are experiencing problems. If Facebook is in the list, then the problem is with the main Facebook server and not on your iPhone. In that case, there’s no need to troubleshoot your device. Otherwise, try applying each of these methods to rule out common factors including post-update bugs that caused Facebook app to become unstable.
First solution: Force close Facebook app then restart it
If you have used and kept the app running during the software update, there’s a higher chance for it to end up glitching. Just like computer programs, apps that are left suspended or running in the background during an update would have a tendency to crash and thus they stop working. To get these apps back up and running smoothly again, you’ll need to force close then restart them. So here’s what you should do then:
- Swipe up from the bottom of the screen then stop when your finger reaches the middle and pause until the app cards/previews show up.
- In the app switcher, swipe sideways to find the Facebook app card/preview.
- Swipe up on the card preview to force close the app.
In case you see any other background apps, repeat the same process to clear them all. Doing so will help prevent any of these apps causing conflicts to Facebook the next time you launch the app.
Second solution: Reboot your iPhone
A simple reboot or soft reset on the phone can do a lot of wonders when it comes to resolving different software issues for as long as the underlying cause is minor. Symptoms that are suddenly emerging from an update installation are usually triggered by minor firmware errors and therefore can easily be remedied by a device restart. Hence, this should be considered among the very first possible solution to try. If you haven’t already, then go ahead and soft reset your iPhone 11 Pro Max with these steps:
- Simultaneously press and hold the Side button and Volume Up button for a few seconds.
- Release both buttons when the Slide to Power Off bar appears.
- Swipe or drag the bar to turn your device off.
- After about 30 seconds, press and hold the Side button and then release when the Apple logo appears.
Give your iPhone enough time to finish booting up and then reconnects to Wi-Fi. Once it’s online, retry launching Facebook app and see how it works.
Third solution: Update Facebook app to the latest version available
Installing the latest version of the app can also help if the problem is due to some system conflicts. When apps aren’t updated, there’s a tendency that it’s no longer able to minimum system requirements for it to run smoothly. This is when installing pending app updates is needed. Just make sure that your iPhone has sufficient storage space, at least 50 percent of battery life, and is connected to the internet. Then you can refer to these steps to check for and install pending app updates on your iPhone 11 Pro Max:
- From the Home screen, tap on the App Store icon to open the application.
- Tap on Today tab at the bottom.
- Then tap on the user profile icon (Apple ID header) on the top right corner of the screen. You should see the account details.
- Scroll down to the Available Updates section.
- Tap on Update next to the Facebook app to install pending update for the app.
- If multiple app updates are available, tap on Update All to update all apps at once.
Wait until all apps are finished updating. When the update is finished, reboot your iPhone to clear out caches from the internal memory and likewise to refresh your phone system.
Fourth solution: Eliminate network connectivity issues to fix Facebook that keeps crashing on your iPhone
When network problems arise, online apps like Facebook are also affected. When this happens, these apps wouldn’t be able to work as intended. To rule out network connectivity issues from your iPhone, you can use any of these methods to refresh your internet connection.
Refreshing the internet through the Wi-Fi toggle:
- Tap Settings from your Home screen.
- Select Wi-Fi.
- Tap the Wi-Fi switch to the OFF position.
Refreshing the internet using the Airplane Mode trick:
- From the Home screen, tap Settings.
- Select Airplane Mode.
- Toggle the Airplane Mode switch to turn the feature ON. Doing so disables your iPhone’s wireless radios and associated features like Wi-Fi and Bluetooth.
- While Airplane Mode is turned on, reboot or soft reset your iPhone to clear out network cache.
- After it reboots, go back to Settings-> Airplane Mode menu.
- Then toggle the Airplane Mode switch to turn it OFF again.
- Reconnect your iPhone to the Wi-Fi network and wait for it to get back online.
Refreshing the internet through a network reset:
- From the Home screen, tap on Settings.
- Select General.
- Scroll down and tap on Reset.
- Tap Reset Network Settings from the given options.
- Enter your passcode if prompted to continue.
- Confirm action by tapping on Reset Network Settings again.
After the network reset, all network settings are restored to default values. This means the need for you to set up and connect to your Wi-Fi network like the first time you did. Be sure to input the correct network password to ensure network login is successful.
Fifth solution: Disable app restrictions on your iPhone
Another possible reason as to why apps may not be able to work on your iPhone is the iOS feature called Content and Privacy Restrictions. If this feature is enabled and Facebook app is restricted, it will not be allowed from running or working on your device. To check and manage this iOS feature, simply follow these steps:
- Go to the Home screen, tap Settings.
- Select Screen Time.
- Tap Content & Privacy Restrictions.
- If prompted, enter your Screen Time password to continue.
- Then toggle the switch next to Content & Privacy Restrictions to turn the feature OFF.
If Facebook is able to work while restrictions is disabled, you need to manage your iPhone restrictions and set some exceptions to allow the use of Facebook app.
Sixth solution: Uninstall then reinstall Facebook app on your iPhone 11 Pro Max
The worst possibility is that the Facebook app might have been totally corrupted from the recent update and is therefore no longer functional. In this case, you will need to uninstall the erratic version of the application and then download and fresh install Facebook on your iPhone. Just follow these steps:
- Go to your iPhone’s Home screen to get started.
- Scroll to and find the app that you’d like to reinstall. In this case, locate Facebook.
- Tap and hold on the app icon for a few seconds. Keep holding the app icon when the pop-up menu appears and then release when the app icon starts to jiggle.
- Tap Delete from the warning message.
- Follow the same steps to delete any other suspicious apps that you’d like t remove from your iPhone.
- Finally, tap Done on the top-right corner of the screen once you’re done deleting apps.
After deleting the problematic Facebook app, restart or soft reset your iPhone to clear out memory cache and to refresh its system functions. When it’s finished rebooting, continue with these steps to download and install the latest version of Facebook app on your iPhone 11 Pro Max:
- Tap the App Store icon from the Home screen. Doing so will launch the App Store main screen.
- Scroll down to the bottom right corner of the screen and then tap Search.
- Tap the Games, Apps, Stories, and More field then type in Facebook.
- Tap the Search key on the onscreen keyboard to begin the search for the keyed in application.
- Tap the GET button on the upper-right side.
- Tap Install to begin installing the app. You can use your Face ID to authenticate App Store purchase, if necessary.
- Enter your Apple ID password if prompted to continue.
- Then tap the Sign In button.
When the app is finished installing, tap the OPEN button to launch the recently-installed Facebook app on your iPhone and see if it’s already working stable.
What to do if Facebook still keeps crashing on your iPhone 11 Pro Max
Applying the above solutions will usually suffice and get Facebook app back up on track unless other complex in-app issues are present or the Facebook server itself is enduring some technical difficulties. Despite being a stable platform, random errors can make the Facebook server to experience downtime and thus may become unavailable at some point. When this happens, you wouldn’t be able to use Facebook app on your device. Unfortunately in this case, there’s not much you can do because the problem isn’t on your end. However, random as they’re called, these problems are typically expected to be resolved by Facebook engineers at the soonest possible time.
ALSO READ: Five post-update app problems on Apple iPhone 11 Pro Max after iOS 13.2.3 update