In this troubleshooting guide, we will show you what to do if Face ID won’t work on your iPhone XS after the iOS 14.2 update. Most of the time, this is just one of the minor issues you may encounter every now and then. Continue reading to learn more.
The Face ID is one of the security features on your iPhone that’s hassle-free as it unlocks your device just by looking at it. However, it seems like some iPhone XS owners have problems with it. It reportedly stopped working after the recent update. If you’re one of the them, here’s what you need to do:
First solution: Force restart your iPhone
If the Face ID has been working properly prior to the update, then the problem could be just due to a pretty minor firmware issue. The first thing that you have to do is the forced restart. It’s a simulated battery removal that has been proven effective against issues like this. Here’s how it’s done:
- Quickly press and release the Volume Up button, and then the Volume Down button.
- The moment you release the volume down button, press and hold the Side or Power key for 15 seconds or until the Apple logo shows on the screen.
Your iPhone will continue the usual boot process. When the reboot is complete, try to see if the Face ID is now working properly.
Second solution: Reset Face ID and set it up again
Perhaps the current Face ID has not been set up properly, or it might have been corrupted. The best thing to do is to delete the existing Face ID and set it up again.
- To access Face ID, launch Settings from the Home screen.
- Scroll down to find Face ID and Passcode, and then tap on it.
- If prompted, enter your security lock or passcode.
- Tap Reset Face ID, but if you’ve already done that, touch Set Up Face ID instead.
- Now, follow on-screen instructions to set up Face ID on your iPhone.
If for some reason, Face ID still does not work properly after this, then you have no other choice but to reset your iPhone as it can be a firmware issue.
Third solution: Factory reset your iPhone
This is your last resort. As long as the front-facing camera is clean and works properly, you can always expect this problem to be caused by a firmware-related issue. But don’t worry, a factory reset will always be able to fix it. However, make sure to create a backup of your important files and data. When you’re ready, follow these steps to reset your iPhone:
- From the Home screen, tap Settings.
- Find and tap General.
- Scroll down to the bottom of the screen, and then touch Reset.
- Tap Erase All Contents and Settings.
- Tap Erase Now.
- If prompted, enter your security lock.
- Tap Erase iPhone at the bottom of the screen.
- Tap Erase iPhone again to proceed.
- Now enter your Apple ID password, and then tap Erase to proceed with the reset.
- Wait until your iPhone has finished the reset and then set it up as a new device.
And that’s what you need to do if Face ID won’t work on your iPhone. We hope that this simple troubleshooting guide can help you.
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