How to fix emails won’t send on iPhone XS after iOS 13.3 update [Troubleshooting Guide]

Emails are now being utilized on smartphones for business or personal use. It provides a more convenient way to check important notices as you can carry your smartphone anytime and anywhere. You can also reply to important emails if there’s a need to. But what you will do if you find out that emails won’t send? 

iPhone XS users have recently encountered an issue where their devices can’t send an email and it is pending on their outbox. If you’re one of them, educate yourself on how to fix the iPhone X that won’t send an email after applying iOS 13.3 update. You can learn more about this as you read further. 

Troubleshoot iPhone XS that is having difficulty sending email or emails won’t send after implementing iOS 13.3

Problems between the communication of your outgoing mail server and email provider can prevent the iPhone XS from sending emails. Errors on your internet connection and ongoing service outages can also trigger such issue to occur. If your mail is stuck on the outbox, signal strength is a major factor on why it is happening. 

This post will equip you with proper knowledge on how to deal with an issue on emails not sending on iPhone XS after updating to iOS 13.3. Before performing the steps provided below, make sure that your iPhone is getting good internet connection. Once verified, you may proceed performing the solutions.

Also read: How to fix iPhone XS GPS not working after iOS 13.3 update

First solution: Reboot your iPhone XS. 

Emails that won’t send problem could be part of minor software glitches which could occur right after installing a new iOS on your iPhone. Restarting your device should help in dealing with these errors by refreshing the system and remove any conflicts on your email app. It should also help your phone recover from the stress caused by random bugs that are also inflicted by the recent software update. 

If you have not performed a reboot yet after installing iOS 13.3, perform a soft reset by following the steps below:

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds. 
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

You can also try performing a force restart as this one uses the hardware keys to initiate a reboot. It’s a good alternative should soft reset did not fix the sending emails issue on your iPhone XS. Here’s how: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

Both soft reset and force restart will not affect your phone’s internal memory, so there’s no need to worry about losing any personal information. Once the reset process is done, ensure that your iPhone is connected to the Internet and try sending an email to check if it works this time. 

Second solution: Toggle airplane mode on and off on your iPhone XS. 

You can write emails on your email app but it won’t send if you don’t have an internet connection on your iPhone. Even moderate internet connection can cause latency in sending emails, especially if there are large files attached to it. Network-related glitches can also hinder your emails to be sent successfully. 

To remove any connection glitches on your iPhone XS, enabling and disabling the airplane mode might help. Doing so allows your phone to turn off all wireless radios and reconnect after. This should help in refreshing connections and remove conflicts that could prevent sending emails from your device. 

Here are the steps: 

  1. Access Settings from the Home screen. 
  2. Check Airplane mode. If toggle is currently turned on, tap on it to switch it off. If not, tap the toggle to turn it on.
  3. While the Airplane mode is enabled, perform a soft reset on your device. 
  4. Wait for your phone to go back online after the reset then access Settings > Airplane mode. Tap the switch to disable the feature. 


Once the phone has established all connections including internet, try if sending emails will push through this time. 

Third solution: Reset network settings to fix emails won’t send. 

If iOS 13.3 have invalidated some information on the network settings, it could cause emails sending from your iPhone XS to fail. Restoring the network settings to their default values and options should remove iOS overrides and might fix the problem. To do that, follow the steps below: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset Network Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm network settings reset.


Your phone will reboot automatically once the reset process is completed. As soon as it boots up, check if the issue has been rectified. 

Fourth solution: Delete then set up your email again on your iPhone XS. 

Information that is used on your email account might have been corrupted already and could be the reason why emails won’t send up to this point. Deleting the email account and setting it up again should remove corrupted data that might fix the problem. If you want to try this method, here’s how it’s done: 

  1. Access Settings from the Home screen.
  2. Tap on Accounts & Passwords
  3. Select Accounts
  4. Tap the email account you wish to delete then select Delete account to continue.
  5. If prompted, select Delete account or Delete from my iPhone to confirm. 

After deleting your email account, reboot your device then retry setting up your email account with the steps below:

  1. From the Home screen, access Settings
  2. Select Accounts & Passwords then tap on Add Account option. 
  3. Select your email provider.
  4. Type in the correct information for your email address and password then select Next to continue.
  5. Once verified by the Mail app, select the information from your email account that you want to sync on your iPhone like Contacts and Calendars.
  6. Select Save.


After setting up the email successfully, connect to your Wi-Fi network and check if the issue is already fixed. 

Fifth solution: Factory reset your iPhone XS. 

Your last option should the previous procedures fail in fixing the issue is to erase all data and contents on your iPhone XS. Glitches from the recent iOS update might have spread throughout the phone’s system and causes the problem to be insusceptible to simple solutions.

Before heading out to the steps, create backups of our important files first via iTunes or iCloud. Once done, perform these steps to execute a force restart on your iPhone XS: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Erase all contents and settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm factory settings reset.


An automatic restart will happen on your device once the reset process is done. Set up your iPhone XS like a new one check if you can send emails successfully this time. 

Still having an iPhone XS that won’t send emails? 

Contact your email provider should be considered if none of the solutions fixed the problem on your iPhone. There might be a server error that’s preventing your device to send emails successfully. 

You can also report this case to Apple Support and ask for additional information on how you can possibly fix your iPhone XS that is not sending emails after updating to iOS 13.3