Setting up an email account on the iPhone is supposed to be simple and easy. Usually, a setup wizard will walk you through the entire process so all you have to do is enter the required details like your email account name (SSID) and password, along with some personal data. After that, you should be all set to send and receive emails through the Mail app. But this isn’t always the case for everyone. In fact, some users of the new iPhone 8 have had troubles setting email their email account on the new iOS device. Why does it happen and what must be done whenever you too will encounter errors while trying to set up your email account on the same iPhone? This is what I’m going to tackle in this post. Read on if ever you’re in need of some inputs.
How to fix your iPhone 8 with issues in setting up email
Highlighted below are some of the recommended workarounds and potential solutions you can try on if you will bump into an email setup error or couldn’t set up an email account on your iPhone 8. Please note though that these are just generic solutions as you are yet to determine the underlying cause of the problem.
Check your Internet connection and make sure your iPhone has Internet access
An Internet connection is required for your device to access the email server and vice versa. To check if you can connect to the Internet, open a browser app on your iPhone then try to navigate to a website. Or you can also log into your webmail account. If you are able to access the Internet and log into your webmail account, it denotes that the problem is more likely within the mail app or your iPhone itself. And that’s what you need to determine and deal with next.
Manually set up email on your iPhone 8
If email setup error occurs during or after the automatic setup, then it’s possible that some of the default information like server settings are incorrect or not updated. To make sure this isn’t what’s inflicting trouble, retry setting up your email account but this time do it manually. You may need to contact your service provider or carrier if you are not sure of what information to enter like the incoming server, outgoing server, port number, etc. Once you’ve got the necessary details ready, follow these steps to manually set up email account on your iPhone 8:
- Tap Settings from the Home screen.
- Tap Accounts & Passwords.
- Tap Add Account.
- Select Other from the given email services options.
- Tap on Add Mail Account.
- Enter the required information including your name, email address, password and account description.
- Tap Next to continue.
- Wait for the Mail app to look for the email settings and complete the account setup.
- If prompted, tap Done to complete the email setup process.
If Mail cannot find the email settings, then this is when you need to enter them manually. To do so tap Next, then continue with these steps:
- Select IMAP or POP for your new account type. You can verify your email account type from your carrier/email service provider.
- Enter the correct server information for the Incoming Mail Server and Outgoing Mail Server. Again if you can get this information from your carrier or service provider.
- Then tap Next.
- Wait for the Mail app to verify your server settings. If they are correct, tap Save to finish the setup. If the email settings are incorrect, you will be prompted to modify them. In that case, make the necessary changes then tap Save again.
After successfully setting up your email account, restart your phone and open the Mail app. You should now be able to view and access your inbox.
Reset your password on webmail
There times when you just couldn’t complete the email setup process because the password is incorrect or does not match with your webmail password. If you opted for automatic email setup, chances are that every field entries are already entered and that includes your username and password. If you noticed in the password field, it’s filled with dots so you’re actually not sure if that really is the correct password for the email account you are trying to set up. Hence there is a chance that it’s wrong. Usually you will be prompted with an error message telling you that the password is incorrect and that you need to edit it right. But it’s also possible that this prompt won’t show up. To make sure that this isn’t the root cause, try to review your email settings and then manually input the password. The password must be the same as the one used when you log into your email account through webmail. The information you entered on your device will be synced with the ones inputted in the mail server so everything must be the same.
Change SMTP port
Every carrier or email service provider assigns a designated port number. Usually what you see in the port number field on your account settings is the correct port number for your email server but there are times when it just won’t work. That said, you can alter it with a different port numbers. Common port numbers for incoming mail are 143 and 993 for IMAP accounts, and 110 and 995 for POP accounts. The port numbers used by the outgoing mail server for outgoing mail are 25, 465, and 587. Just try to see which from these port numbers work for your email account type.
- To manage and edit your email settings, go to Settings-> Accounts & Passwords menu.
- To add another email account, tap Add Account.
- To delete an email account, select the desired email account then tap the option to Delete Account. To confirm, tap Delete from My iPhone.
- To sync frequency, head over to the Accounts & Passwords menu then select Fetch New Data, select the desired account then tap the desired sync frequency schedule.
- To change the incoming and outgoing server settings, from the Accounts & Passwords menu, select the desired account, tap Account, then edit the desired incoming and outgoing server settings.
- Tap Done to save your changes.
If you can’t find the server settings from this menu, head over to the Advanced section. It should be there.
Reset your iPhone to factory defaults
Performing a factory reset or master reset can be the key to fixing the problem if it’s attributed by a software glitch. Any information you’ve entered during the email setup, which might have caused conflict or error will also be deleted in the process. So you can start setting up everything including your email account from scratch. But before you proceed with a master reset, be sure to back up all your important data and personal information as they will be wiped out in the process. Once you’re all set, proceed with these steps to master reset your iPhone 8 through settings.
- Tap Settings.
- Tap General.
- Scroll down and tap Reset.
- Select the option to Erase all content and settings.
- Enter your device passcode if prompted.
- Then confirm iPhone reset.
After the reset, your iPhone reboots. By then you can continue with the initial device setup. Just follow the email account setup wizard and enter the correct information to successfully set up your email account.
Seek More Help
If nothing works and you still ended up with an email setup error, then at this point contact your carrier or email service provider for further assistance. There might be some errors that require the use of a dedicated email reset tool to fix the problem on their end.