Aside from calling and texting, smartphones are now widely used for email processing. As a matter of fact, more and more people are now relying on their smartphones to keep posted on the latest emails they received in their mailboxes. In order to start viewing and responding to emails on your phone, you will need to setup your email account beforehand. While some people were able to set up emails smoothly, others end up having troubles. Just like what occurred to some iPhone 7 owners. What could have prevented you from setting up your email account on the iPhone 7 and what must be done to rectify the error? Let’s find out.
Before going any further though, if you have other concerns with your new iPhone, make sure you drop by our iPhone 7 troubleshooting page for we have already started supporting the device. Moreover, if you need further assistance, you can always contact us by completing our iPhone issues questionnaire and providing us with sufficient information about the problem.
What to do if you cannot set up email account on your iPhone 7?
Before you begin to troubleshoot, make sure that your iPhone is connect to the Internet for it to be able to sync with the email server. You will likely end up having email setup errors if your iPhone is not connected. If you still couldn’t complete the email setup even if your iPhone is connected, then try the following workarounds.
Login to your webmail account.
To make sure that the account information you’ve entered during the email setup is correct, try to log into the same email account through webmail.
To do so, head over to your webmail site (URL) then enter your email account credentials to sign in.
If you are able to log into the same email through webmail, go back to your iPhone and set up your email manually. At this point, type in the email account and password on their designated fields. If you see any encrypted entries especially in the password field, delete it and enter the current password for your email account.
Reset your password.
You may opt to reset your password if you cannot log into your email account through webmail. Usually, you will just have to enter the username then click the link to reset/forget password. A password reset can only be done through webmail as there is no option to do so on your iPhone 7. Apple must have assumed that you already managed your email account through webmail and so all you have to do is sync emails on your iPhone through the Mail app or other iOS email services you are using on your device. After you reset the password in webmail, go back to your iPhone and set up your email account manually again. Be sure to enter the new or updated password for your email account.
Verify and ensure the server settings are correct.
Other important details that you need to verify if correct are the server settings. Typically, everything is supposed to be entered correctly when you opt for automatic email account setup on your iPhone. To ensure that the server settings are correct, check your email account settings. Here’s how:
- Tap Settings.
- Select Accounts & Passwords.
- Tap on the email account you want to configure.
- Edit the incoming and outgoing server information or other critical options and then select Done when you’re finished.
- In other iPhone variants, you may need to go to the Advanced section to access and edit the incoming and outgoing server settings.
- Restart your iPhone then see if your email is working.
If you are not sure of what information to enter for your incoming server, outgoing server, port numbers, and so on, contact your email service provider for further assistance. To lighten up your load, you can ask your carrier’s email specialist to walk you through the entire process until you successfully setup your email account on your iPhone 7.
Switch to a different SMTP port.
If you see are prompted with an error message regarding invalid port number or similar message, try a different port number. Sometimes, specific port numbers are blocked by Internet service providers for security reasons. That said, it is possible that the default port number used on your account doesn’t actually work. If you are able to set up your email account on your iPhone 7 but cannot send email on your device, then this is likely the problem. If that is so, then try to change the default SSL port number with alternate ports. Here’s how:
- Open the Settings app.
- Tap Accounts & Passwords.
- Tap to select the email account you want to configure.
- Tap on SMTP and the SMTP server you want to change.
- Enter alternate port numbers like 465, 80, 3535, or 25.
After changing the port number, open the Mail app and then try to see if you are now able to send emails using the email account.
Reset your iPhone 7 (optional).
You may opt for a factory reset as your last resort if the problem persists after performing all prior workarounds. It is possible that certain bugs or data are causing conflict. And a full system reset could be the key to wiping these errors out completely. But also note that a factory reset will likewise result to data loss. Before you proceed, be sure to back up your iPhone data.
The quickest way to factory reset your iPhone 7 is through the settings menu. For starters, here’s how it’s done:
- Open the Settings app.
- Tap General.
- Scroll to and tap Reset.
- Select the option to Erase All Content and Settings.
- If prompted, enter your device passcode.
- Tap the option to confirm the reset.
When the reset is finished, continue to set up your email account using the email setup wizard.
Seek more help
Contact your email service provider or carrier’s help desk to escalate the problem and ask further assistance in setting up your email account from scratch. There might be an issue with your email account that can only be fixed using a dedicated email tool on their end. If you are dealing with a similar issue with a corporate or work email account, then you may request your system administrator to further assist you with the email setup process. That way, you can ensure that everything is properly configured.
Connect with us
If you need more help with the use of certain functions and features of the new Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.
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