How to fix Camera app that is not working or prompting errors on Apple iPhone 7 Plus [Troubleshooting Guide]

The iPhone 7 Plus camera is undeniably one of the most amazing key features it entrenched. Aside from offering a high resolution display, its large screen also provides a more powerful viewing impact as well as a more detail and larger viewing angle. All these, along with the incredible new camera features are promising an optimum mobile photography experience to end-users. If something goes wrong with the camera, you will most likely have a lot to miss. And you don’t want that to happen. Nonetheless, camera errors have surfaced among the prevalent issues raised by iPhone users, thus it can happen.

If by any chance you are here for this reason and need some help with camera fixes, then this content is for you. Explicated in this post are the common factors that can cause errors and problems to your iPhone 7 Plus camera along with potential solutions you can try on. For more information, scroll down and read on.

But before anything else, if you have other concerns with your iPhone 7 Plus, make sure you drop by our troubleshooting page for we have already addressed some of the most commonly reported issues with this new iPhone. If you need further assistance or if you can’t find what you’re looking for in that page, fill up our iPhone issues questionnaire and hit submit. Don’t worry, it’s a free consultation service so you don’t have to worry about anything. Just give us more information about the problem and we’ll do our best to help you fix it.

What causes the iPhone 7 Plus camera app to become erratic or stop working properly?

When the camera app stops working on your iPhone, it denotes that something went wrong with either the iPhone’s software or hardware. When the iPhone camera has failed to respond or produce the desired output, people would usually jump into a conclusion that the physical camera is to blame. But in contrary, software issues turned out to be the usual triggers. Crashing apps, corrupted contents, bugs and software glitches have been found to cause the iPhone’s camera app to become erratic, unstable, and unresponsive. Keeping several apps running in the background for example can cause the camera app to misbehave especially if any of the running apps has crashed. The same thing can happen when a faulty app or iOS update installed and likewise when adding new contents with broken or corrupted segments. In the case where the camera prompts you with errors or fails to produce the desired output on videos and images, it’s probably due to an incorrect settings or misconfigured camera options.

If the software is causing your iPhone 7 Plus camera to malfunction, there’s is no need for you to have the hardware repaired. But if you’ve dropped it or got your iPhone wet previously, then most likely the problem you’re dealing with has something to do with a physical or liquid damage on the iPhone hardware. This is when repair is necessary.

What to do when your iPhone 7 Plus camera malfunctions or not working at all?

Camera problems that are associated with software glitches are usually rectified with certain workarounds. All you have to do is troubleshoot and try all possible solutions. However if a faulty hardware is to blame, then repair can be the best option to consider. But before you think of setting up an appointment for any hardware repair, you may opt to try performing any workarounds applicable, including the ones highlighted below.

Don’t forget to test your iPhone 7 Plus camera after performing each method so as to determine whether or not the problem has been resolved. If not, try the next applicable solutions.

Close out all apps running in the background

As explicated earlier, simultaneously running of several apps in the background can also inflict errors when using the camera app on your iPhone especially if one of the background apps crashes. To make sure that this is not causing the problem, close out all apps that are running in the background. Doing so will likewise free up some space of your iPhone’s memory, thus allowing it perform faster and better. Here’s how it’s done:

  1. To close out all of your apps, double press the Home button. Doing so will open the apps manager containing all the apps you have recently opened.
  2. Swipe your finger up on the apps to close them all at once.

If all you see is only a preview of your lock screen, then it denotes that all your apps are closed.

You won’t lose any data from doing so because apps automatically save information or progress. Aside from getting rid of any conflict, closing apps in the background can also help speed up your iPhone and prevents rapid draining on the iPhone battery.

Reboot your iPhone 7 Plus

Software glitches occurring randomly are also found to trigger errors or cause the camera app to malfunction. As remedy, try to restart or do a soft reset on your iPhone 7 Plus. In case your iPhone display gets frozen as the camera app crashes or malfunctions, a force restart would be necessary. Just like a soft reset, no iPhone data will be affected in the process. All it does is to close out all glitching apps and wipes out minor glitches that might have inflicted errors and issues on the camera or any other apps on your iPhone.

  • To do a soft reset or reboot, press and hold the Power button until the Slide to Power Off screen appears. Drag the slider to power off your device completely. After 30 seconds, press the Power button again until the Apple logo appears. Your iPhone then power cycles.

Wait until it boots up completely then try to open the camera app to see if it is already working properly.

  • To force restart, press and hold both the Power button and the Volume Down button simultaneously for at least 10 seconds then release both buttons when the Apple logo appears.

Test your iPhone camera to see if it’s already working fine after the restart.

Boot into Safe Mode and diagnose apps

To determine whether the problem is triggered by other bad apps, try booting your iPhone 7 Plus into safe mode. Doing so will bypass all third-party apps and services. Thus it will be easier for you to isolate the problem and find out if a third-party app is to blame. If necessary, remove any suspected bad apps while in safe mode.

Here’s how to manually enter safe mode on your iPhone 7 Plus:

  1. Restart your iPhone by holding down the Power button until the Slide to Power Off screen appears. Slide to power off the device completely. Then press and hold down the Power button again.
  2. As soon as you see the Apple logo, hold down the Volume Up button until the phone has fully rebooted.

At this point, you should be in safe mode. You then can navigate to Cydia and remove any offending package. When you’re done removing suspected bad apps, reboot your iPhone to exit safe mode and switch back to normal mode.

Reset All Settings on your iPhone 7 Plus

Incorrect settings or misconfigured options within the camera app also affects the app’s overall function and output. If the problem you are dealing with is on inaccurate or erratic camera outputs for captured images and recorded videos, it is most likely due to incorrect settings. This is often the case when you make changes to the default camera settings or switch between options. Unless you are expert with customizing camera options for an even better output, this shouldn’t be an issue. If you’ve done something which you think might have affected the camera output, then reverting the changes you’ve made back to the prior configuration can fix it. But if you couldn’t remember which settings or options have been changed, then resetting all settings is an alternative solution to consider.

Follow these steps to reset all settings on your iPhone 7 Plus:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll down and tap Reset from the given options.
  4. Tap Reset All Settings.
  5. If prompted, enter your passcode.
  6. Tap Reset All Settings to confirm action.

When your iPhone finishes the settings reset, it will restart automatically. Do a test run on the camera app to see if the problem is fixed.

Restore your iPhone 7 Plus

There are times when the problem is triggered by a more complex glitch on the iPhone software, which could not be resolved by any prior workarounds. Complex glitches often require tough solutions, which often inflict data loss like factory reset or iOS restore. A system restore might be necessary if the problem occurs after installing a new software update and persists after performing all possible solutions. Should you wish to proceed with a system restore, you will need to secure a computer (Windows or Mac) with the latest version of iTunes software installed. Once you’ve got everything set, proceed with the following steps to restore your iPhone 7 Plus in iTunes and fix the camera problem once and for all.

Be sure to backup your critical data including personal information beforehand as they will be erased in the process.

  1. Connect your iPhone 7 Plus to the computer using the supplied USB or Lightning cable.
  2. Open iTunes on your computer.
  3. Wait until your iPhone is recognized in iTunes. Or if you are prompted to Trust this Computer on your iPhone, tap Trust to continue.
  4. Select your iPhone 7 Plus when it shows up in iTunes.
  5. Navigate to the Summary section then click Restore [device].
  6. Click Restore again to confirm. Doing so will trigger iTunes to start erasing your device and install the latest iOS software version available.

Your iPhone will restart automatically when it restores to factory settings. At this point, you can set it up as new or restore from a previous iOS backup. Consider the latter option (iOS restore) if the problem on the camera app instigates after installing a new iOS update. It is possible that the update contains some tough bugs that can only be dealt with by a fix patch, which will likely become available in the next update roll out. Of course, you don’t want to wait that longer without having to use your iPhone camera. You can restore your iPhone 7 Plus from an iTunes backup or through iCloud.

Seek more help

If none of the prior methods is able to fix your iPhone 7 Plus camera, then at this point you can request further assistance from your device’s carrier or Apple Support. But if you suspect that the problem is a damaged hardware, then you better take your iPhone to an authorized service center for hardware assessment and repair, if necessary.


Engage with us

If you have other issues with your Apple iPhone 7 Plus, we are always willing to help. Contact us through our iPhone issues questionnaire and provide us with all necessary information about your problem so we can find a solution to your issue.

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