How to fix audio problems on Apple iPad Pro 2018, no sound [Troubleshooting Guide]

If you hear no sound coming from your iPad Pro when using sound-enabled apps, getting phone calls or messages, even when the device isn’t muted, then that denotes something is wrong and therefore needs to be corrected. In this case, you could be dealing with a system issue if not hardware damage.

To rule out software-related factors from the underlying cause, I’ve lined up some applicable solutions below. Feel free to refer to this walkthrough whenever you need more inputs in troubleshooting audio malfunctions like no sound issue on your iPad Pro.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our iPad issues questionnaire.

How to troubleshoot iPad Pro with no audio

If your iPad Pro has no sound, then try to check and make sure that the iPad is not set to mute. The quickest way to see if your iPad is set to mute or ring mode is through the Control Center. Simply slide your finger upwards starting from the bottom of the screen to launch the Control Center and then tap the silent/ring icon to turn sound off or on.

Don’t forget to test your iPad audio/sound functions after performing each method to determine if the problem is solved or not. You can use sound-enabled apps to test your device after performing each of these subsequent methods.

First solution: Restart your iPad Pro.

The first recommended and simplest possible solution to software-related issues in iOS devices is a soft reset. If your iPad Pro’s audio functions are working perfectly fine and then suddenly failed, then there’s a tendency that its audio system are glitching. To clear out minor glitches, soft reset the device with these steps:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
  3. After 30 seconds, press and hold the Power/Side button again until the iPad reboots.

Alternatively, you can force restart your iPad Pro with these steps:

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Then, press and hold the Power button on the side of the phone and then release when the phone reboots.

Performing a forced restart does the same positive outcome as soft reset but carried out in a different manner. This method forcibly quits suspended apps and services including those that have gone rogue and caused conflict to the audio functions of your iPad. Like a soft reset, a forced restart does not affect internal data saved on the phone memory hence, won’t result to permanent data loss.

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Second solution: Manage or adjust audio settings.

Typical volume or sound issues like low to no sound are usually rectified by adjusting the physical volume controls on your device.

  • To adjust the current volume on your iPad Pro, press the Volume Up or Volume Down button on the upper-right side of the device.

Also note that the iPad can be muted by pressing the Volume Down button on the right side down to the lowest level. That said, try pressing the Volume Up button several times to re-enable sound on your iPad Pro.

Alternatively, you can change or adjust the volume through the iPad Pro sound settings. Here’s how:

  1. Tap Settings from the Home screen.
  2. Select Sounds.
  3. Then manually adjust the volume by selecting and holding the slider and then drag left or right to get the desired sound or volume level.

To enable or disable changing the Volume level with the physical buttons, tap to disable the option to Change with Buttons switch.

If Do Not Disturb feature is enabled on your iPad Pro, then try to disable it temporarily and then test your device if it sounds without DND enabled.

  1. Tap Settings from the Home screen.
  2. Select Do Not Disturb.
  3. Then toggle the Do Not Disturb switch to turn the feature OFF. Doing so allows sound for calls and notifications on your iPad Pro.

You can also turn Do Not Disturb quickly from the Control Center. Just launch the Control Center then tap on the Do Not Disturb (crescent-like) icon.

Third solution: Update software to the latest version available.

System updates are also deemed potential solutions to software-related issues on an iOS device. This is because updates usually embed fix patches that are intended to obliterate system bugs and malwares that caused stubborn symptoms and ruined certain system apps or iOS features. If your iPad has stable Wi-Fi internet access, then you can check for new OTA (over-the-air) updates for your device.

  • To check for new OTA updates for your iPad Pro, go to Settings-> General-> Software Update menu.

A notification containing the update details and system requirements will show up if a new iOS version is available for your device. Read and review the update information and then follow the onscreen instructions whenever you’re all set to download and install the update.

Don’t forget to restart your iPad after updating to ensure that all new system changes are properly applied. Doing so will likewise prevent apps from acting up following the recent platform transition.

Fourth solution: Reset all settings on your iPad Pro.

Incorrect settings or invalid audio customization can also cause conflict to the iPad’s overall audio system functions. To rule this out, try to reset all settings on your iPad Pro to erase all customized settings and then restore the default options and values. Unlike a factory reset, this reset does not affect any saved information on the phone storage hence creating backups won’t be necessary. If you wish to try it, then here’s how it’s done:

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Reset all settings.
  5. If prompted, enter your passcode then follow the onscreen instructions to confirm all settings reset.

The device should restart automatically when the reset is finished and then loads the default options and values. This means the need to re-enable features that are disabled by default so that you can use them again your iPad.

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Fifth solution: Factory reset/master reset your iPad Pro.

Performing a master reset or factory reset is deemed an ultimate solution to major system errors including sound or audio malfunctions. The only downside is the fact that this reset wipes everything from the device system including all saved apps, customized settings, contacts, and other personal information. That said, creating backups of your iPad is necessary beforehand. Otherwise you’ll lose some of your critical data permanently. On the positive note, complex system errors including those inflicted by tough malwares and bugs are also eliminated in the process. If you wish to take a chance in this reset, then back up your iPad data and get started with these steps:

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Erase all content and settings.
  5. If prompted, enter your passcode then follow the onscreen instructions to confirm factory reset.

You can also use iTunes to reset your iPad Pro to its factory default settings through a computer. This way you can back up your current iPad data to the computer through iTunes. Just get the Lightning cable and computer ready and you can reset your iPad anytime you want.

Other options

Software-related issues are often resolved by performing a master reset or factory reset but if that did not happen to your iPad Pro, then you may opt to troubleshoot further and resort to iOS restore. Performing system restore in recovery mode can be considered as the next option to try. This will put your device in a recovery state and restore it to a previous iOS backup through iTunes. To get started, you will need to secure a Mac or Windows computer that runs on a compatible operating with iOS 12 and with the latest iTunes version installed. If a recovery mode restore still failed to solve the problem then you may opt for a DFU mode restore. This is by far the deepest type of system restore done on an iOS device, allowing iTunes to connect and repair corrupt iOS.

If all else failed to solve the problem and your iPad Pro is still experiencing the same problem with its audio system including no sound, then it’s probably a hardware problem. In that case, your device needs service. That said, take your iPad Pro to the nearest Apple technician and have it scrutinized thoroughly by an authorized technician.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!