How to fix Apple Music that is not working on your Apple iPhone XS Max [Troubleshooting Guide]

Shortly after Apple introduced Apple Music, more and more people are becoming into it. With this added feature, iOS device owners will no longer need to download other music platforms to satisfy their music demands because Apple Music already has them. Among the commonly encountered Apple Music problems on iPhones include but not limited to the “unexpected error code 4010,” syncing error, invalid purchase, login issues, and unsupported media error, to name some.

If you happen to encounter any of these problems when using Apple Music on your new iPhone XS Max, then you can try the highlighted solutions below. Read on to for more information.

But before we actually move on to our troubleshooting, if you have other issues with your phone, then visit our troubleshooting page as we’ve already addressed some of the most common problems with this device. In case you need more help with your problem, fill up our iPhone issues questionnaire and hit submit to contact us.

How to troubleshoot iPhone XS Max with Apple Music app that’s not working

Before troubleshooting, verify and ensure that your Apple Music subscription is active. To check your subscription status, head over to iTunes & App Store-> Apple ID menu from your iPhone settings and then select the option to View Apple ID. If prompted, enter your passcode to proceed. To see if your subscription is active or expired, tap Subscriptions.

First solution: Enable iCloud Music Library on your iPhone.

With iCloud Music Library, you can access all the music files in your Library from Apple Music. But to make this happen, iCloud Music Library must be enabled on your phone beforehand. After doing, you can change and manage your music library and update it across all your iOS devices. To check and ensure that this feature is enabled, follow these steps:

  1. Tap Settings from your Home screen.
  2. Select Music.
  3. Tap the iCloud Music Library switch to turn the feature ON.

After doing this, retry loading Apple Music and see if it’s already working as intended.

Second solution: Restart your iPhone (soft reset).

This is often recommended when dealing with random software issues on a device. If you were able to use Apple Music on your iPhone before but suddenly it stopped working for some reasons, then the service could be just experiencing minor glitches that can easily be remedied by a soft reset. So here’s what you should do then:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
  3. After 30 seconds, press and hold the Power/Side button again until the phone reboots.

Alternatively, you can force restart your iPhone XS Max if the screen problem persists after performing a soft reset. A force restart does the same job as soft reset does when dealing with minor software errors and glitches but carried out in a different manner. In case you wish to give it a try, simply refer to these steps:

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Then press and hold the Power button on the side of the phone and then release when the Apple logo appears and your iPhone enters the boot cycle.

Both these methods don’t affect the internal data of your phone so all your saved contents and personal information will not be deleted in the process.


Third solution: Sign out of iCloud and then sign in again.

Some random errors occurring on Apple services like Apple Music can also be rectified by simply updating your iCloud account. This can be done by simply signing out of iCloud and then signing back in. Here’s how it works:

  1. Navigate to your iPhone Settings-> Music menu, then disable the option to Show Apple Music.
  2. After turning that option, go back to your iPhone Settings menu and then select iCloud.
  3. Select your iCloud/Apple ID profile then tap the option to Sign Out.
  4. Restart your iPhone then head back to iCloud settings and then tap Sign In to sign back into your iCloud account.

After successfully signing back into iCloud, retry loading Apple Music to see if it’s already working properly on your device.

Fourth solution: Reset all settings on your iPhone.

Performing software resets are usually needed when dealing with problems that are attributed to incorrect settings or invalid configurations. If the problem started after making changes to your iPhone settings or after installing a new update, then you should consider performing this reset. Here’s how it works:

  1. Tap Settings from the Home screen.
  2. Then tap on General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Reset all settings.
  5. Enter your passcode when asked to proceed.
  6. Finally, tap the option to confirm all settings reset.

After the reset, default options and settings are loaded. This means you will need to re-enable individual options and features to use them again on your phone. This could also denote the need for you to turn on iCloud Music Library on your iPhone XS Max again along with other features like Wi-Fi and Bluetooth.

Fifth solution: Restore your iPhone to its default configuration (factory reset).

If Apple Music is still not working after exhausting all prior methods, then you are likely dealing with a more complex system error that requires more advanced solution. In that case, you can try resetting and restoring factory default settings on your iPhone XS Max. This means performing a factory reset or master reset on your phone. But before you do so, you should back up all your important files because they will also be deleted in the process. Once you’re done with the backups, follow these steps to factory reset your iPhone XS Max through settings:

  1. From the Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Erase all content and settings. Doing so will wipe everything from your iPhone system including customized settings, saved contacts, downloaded apps and other files stored on the internal memory.
  5. If prompted, enter your passcode to proceed.
  6. Then tap the option to confirm factory reset.

Alternatively, you can restore your iPhone XS Max using iTunes on a computer. After wiping your iPhone data, iTunes will automatically search for and download the latest software for your device.

Installing the latest iOS version or software update on your iPhone can also be considered among the possible solutions if the problem is inflicted by some malwares and bugs. New updates usually embed fix patches that are programmed to get rid of any system bugs that’s ruining certain features and functions.

  1. To check for new update, head over to Settings-> General-> Software Update menu. If a new update is available, you will see an update notification that contains the update details along with its features and offered fixes.
  2. To update your device wirelessly, simply tap the option to Download and Install new update.

A stable and fast Internet connection, ample storage and battery life would be necessary to instigate and complete over-the-air update download and installation.

Restart your iPhone after updating to refresh the system and to clear errant caches from the phone memory. Doing so will likewise prevent apps from going rogue after the system transition.

Seek more help

If nothing else works and Apple Music still doesn’t work on your iPhone XS Max, then you should consider contacting Apple Support for further assistance and more advanced solutions. Also check if the Apple Music server is up and active. The problem wouldn’t be resolved on your end if the problem is attributed to system errors and downtimes. You can visit the Apple System Status page to view the current status of Apple servers including Apple Music.


I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!