Why is my Apple iPhone 7 not recognized in iTunes, unknown error 0xE? [Troubleshooting Guide]

If you own an iOS device, then most likely you will be using iTunes from time to time. For starters, iTunes is a dedicated platform designed by Apple for iOS device management. It is a recommended tool for iOS update installation, system restore, and downloading multimedia files. One of the requisites for using iTunes is a computer that runs on a compatible operating system (higher versions) either Windows or Mac OS X. To manage your iPhone or any iOS device with iTunes, your device has to be connected to the computer using the supplied USB cable or connector. Supposedly, everything should work fine for as long as all minimum system requirements are met. But for some reasons, other iPhone 7 users are having trouble in the process as they keep prompted with iTunes unknown error 0xE along with the message that says iTunes does not recognize the iPhone. If you are here for the same reason and need some help in fixing this iTunes error, then this content might be able to help you out.

Before going any further though, if you have other concerns with your new iPhone, make sure you drop by our iPhone 7 troubleshooting page for we have already started supporting the device. Moreover, if you need further assistance, you can always contact us by completing our iPhone issues questionnaire and providing us with sufficient information about the problem.

Possible reasons why your iPhone 7 is not recognized by the computer or iTunes

An unknown error 0xE tells you that iTunes on your computer does not recognize your device by the time you connect it to the computer. It could be due a software glitch or faulty hardware on either the iPhone USB connector or the computer’s USB port. In some cases, the same error is triggered by security software like antivirus or firewall that is enabled on the computer. Basically, the security software does this for security purposes. What happens is that when you connect your iPhone to the computer, it will be recognized as an external device. Depending on how the security software is configured on the computer, it might consider your iPhone a possible threat. And as preventive measure, the security tool will block or deny your iPhone from having access to the computer system. As a result, iTunes won’t be able to recognize your iPhone even it is already connected.

Another possible reason as to why you are getting an error 0xE when trying to connect your iPhone to iTunes on a computer is a loose or unstable physical connection due to a defective USB cable or damaged USB port. If the USB cable or USB port is not working, then most likely the computer won’t be able to detect your iPhone thus iTunes won’t be able to see it too.

What to do if you are getting an unknown error 0xE and iTunes does not recognize your connected iPhone 7 on a computer?

Again the problem could be due to a software glitch or hardware damage on the iPhone or computer itself. In the case where the software is to blame, here are a few workarounds you can try:

  • Check and ensure that you have the latest version of iTunes installed on the computer and that your computer is running the latest operating system. This is to rule out the possibility of software incompatibility yielding the unknown error to appear.
  • Make sure that your iPhone is running the latest iOS version.

After ensuring that all these requisites are met, try to connect your iPhone 7 to the computer again through the following steps:


  • Make sure that your iPhone is turned on when you connect it to the computer.
  • When your device is connected, you may be prompted with a Trust This Computer alert. If you do, unlock your iPhone and then tap Trust to continue.
  • Remove or unplug any USB accessories from your computer except for your iPhone. If necessary, try each USB port available and see if it works on another port. Otherwise, try a different Apple USB cable if available.
  • Reboot your computer and your iPhone 7.


If after the reboot iTunes still does not recognize your iPhone on the computer, try connecting your iPhone to another computer. If the error occurs while using a different computer, contact Apple Support for other options and recommendations.

What to do if you encounter error 0xE and iTunes does not recognize your iPhone 7 on a Mac computer?

If you are using a Mac computer and it does not detect your iPhone 7, follow these steps:


  • Hold down the Option key on your Mac.
  • Click the Apple menu
  • Select System Information or System Report.
  • Navigate to the left side and select USB.


  • If your iPhone 7 is shown under USB Device Tree, try to uninstall or disable third-party security software on the computer or your iPhone.

After doing so, try to reconnect your iPhone 7 to the computer and see if it’s now recognized.

What to do if you encounter error 0xE and iTunes does not recognize your iPhone 7 on a Windows computer?

If you are using a Windows computer and it does not recognize your device, try to reinstall the Apple Mobile Device USB driver. Here’s how it’s done:


  • Disconnect your iPhone 7 from the computer.
  • After a few seconds reconnect your iPhone.
  • If iTunes opens, close it.
  • Press the Windows key and R key simultaneously on your keyboard. Doing so will open the Run command screen.
  • In the Run command screen, enter the following path or directory:


%ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers


  • Click OK.
  • Locate the file named usbaap164.inf or usbaapl.inf and then right click on it.
  • Select Install to continue. Be sure to install the file that ends in .inf otherwise, right click a blank space in the File Explorer Window, click View, then click Details to find the correct file type. What you need to install is the Setup Information file.
  • Disconnect your iPhone from the computer when the installation completes.
  • Reboot your computer.


Reconnect your iPhone to the computer and open iTunes. See if works now.

Check and ensure that AMD USB driver is installed

If the error persists and that your iPhone 7 is still not recognized in iTunes, check the Device Manager and see if the Apple Mobile Device USB driver is installed. To open or access Device Manager, follow these steps:


  • Press the Windows and R keys on your keyboard to open the Run command screen.
  • Enter devmgmt.msc in the Run command window, then click OK. Doing so will open the Device Manager.
  • Locate and expand the Universal Serial Bus controllers section. Just click on the arrow.
  • Look for the Apple Mobile Device USB driver.
  • If you don’t see it or you see Unknown Device, try to connect your iPhone to the computer with a USB cable or connect it to a different computer.


If you see the Apple Mobile Device USB driver with an error symbol, exclamation point, or question mark next to it, try to restart the AMDS or Apple Mobile Device USB service on your Windows computer. Here’s how:


  • Close iTunes and disconnect your iPhone from it.
  • Access the Run command by pressing the Windows logo and R key simultaneously on the computer keyboard.
  • Type services.msc in the Run command screen and then click OK. Doing so will open the services console screen.
  • Right click on Apple Mobile Device Service and click Properties in the shortcut menu.
  • Set the Startup type pop-up menu to Automatic.
  • Click Stop the service.
  • Click Start the service after the service has stopped.
  • Click OK.
  • Restart your computer.


After the restart, open iTunes and connect your iPhone 7 again.

Seek More Help

If the problem persists and you’re still getting an unknown error 0xE while attempting to connect your iPhone to iTunes, contact Apple Support for further assistance.

Connect with us

If you need more help with the use of certain functions and features of the new Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.