Trying to shop or stream on Amazon but the app just won’t load or keeps crashing on your iPhone? Whether it’s stuck on a blank screen, throws error messages, or refuses to open at all, it’s a frustrating experience—but one that can usually be fixed.
Here’s a complete guide to help you troubleshoot and resolve Amazon app issues on your iPhone.
What Causes the Amazon App to Malfunction on iPhone?
Before diving into the fixes, it helps to understand what might be going wrong:
- Weak or unstable internet connection
- Outdated Amazon app version
- Incompatible iOS version
- Corrupted cache or temporary data
- Conflicting background apps
These are all common culprits that we’ll target in the steps below.
1. Update the Amazon App
Outdated apps often cause unexpected glitches or crash on launch.
To update:
- Open the App Store.
- Tap your profile icon.
- Scroll to Available Updates.
- If Amazon is listed, tap Update.
Once updated, try launching the app again.
2. Check Your Internet Connection
Amazon needs a stable connection for shopping, video playback, and syncing your account.
- Switch between Wi-Fi and Cellular to see if it’s a connection issue.
- Go to Settings > Wi-Fi or Settings > Cellular and toggle off/on.
- You can also restart your router if the connection seems unstable.
3. Restart Your iPhone
A quick restart can clear minor glitches affecting the app.
- Hold the Power (or Side) button until you see Slide to Power Off.
- Swipe the slider, wait 30 seconds, and then turn your iPhone back on.
Try launching Amazon after the restart.
4. Clear App Cache via iPhone Storage
Apps build up cached files that can cause performance issues.
To clear Amazon’s cache:
- Go to Settings > General > iPhone Storage.
- Scroll and tap on Amazon.
- Choose Offload App to remove the app while keeping its data.
Then reinstall the app from the App Store to fully refresh it.
5. Uninstall and Reinstall Amazon
Still not working? A fresh install can eliminate lingering app issues.
- Tap and hold the Amazon app icon until it shakes.
- Tap the X or choose Remove App > Delete App.
- Go to the App Store, search for Amazon, and download it again.
Log back into your account and test the app.
Prevent Amazon App Problems in the Future
- Keep the app updated regularly.
- Install the latest iOS version to maintain compatibility.
- Clear app cache periodically from iPhone Storage.
- Close unnecessary background apps to free up resources.
- Ensure a strong and stable network connection when shopping or streaming.
Still Not Working? Contact Amazon Support
If the app still refuses to cooperate, reach out to Amazon directly via:
- The Amazon Help section at amazon.com/help
- Or tap Settings > Help > Contact Us from within the app (if accessible)