How to fix a problem on apps that keep freezing, unexpectedly closing on your iPhone X [Troubleshooting Guide]

Any app can give into random issues because of many different factors. Among the common app problems seen in different iOS devices would include but not limited to random crashes, unresponsiveness, as well as loading, installing, or updating problems. Fortunately, these problems are software-related thus they are fixable by end users.

Highlighted in this post are simple solutions and workarounds that are used to deal with a relevant issue on the iPhone X apps that keep freezing or unexpectedly closing. Read on for more detailed solutions.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our iPhone issues questionnaire and hit submit to contact us.

How to troubleshoot iPhone X with apps that keep freezing and closing

Before you troubleshoot your apps, check and ensure that your iPhone has stable Internet connections. Online apps may not be working because your device is experiencing network connectivity issues like intermittent connection or no Internet connection at all. In that case, you will need to deal with network connectivity issues on your iPhone X first. Otherwise, try these methods to clear out software issues that might have caused your apps to have trouble running and working on your iPhone X.

First solution: Soft reset or force restart your iPhone X.

Minor software errors on the phone that caused apps to act up are usually remedied by a soft reset or reboot on the phone. Doing so will likewise dump cache and temporary files from the internal memory, including those that were corrupted. If your iPhone X is responsive, you can do the usual soft reset/reboot through these steps:

  1. Press and hold the Side/Power button and either Volume button for a few seconds.
  2. When you see the Slide to Power off command, release the buttons.
  3. Then, drag the Power off slider to the right. Allow your device to shutdown completely.
  4. After about 30 seconds, press and hold the Side/Power button again until the Apple logo appears, then release.

If your iPhone screen is frozen, you need to carry out a force restart instead. Here’s how:

  1. Press and quickly release the Volume Up button.
  2. Then press and quickly release the Volume Down button.
  3. Finally, press and hold the Power/Side button until the Apple logo appears.

Both these methods won’t cause data loss as they don’t affect internal data.

Second solution: Install pending app updates on your iPhone X.

Updates can also help fix the problem if the apps showing adverse symptoms are the ones that aren’t updated. Like iOS updates, app updates also offer fix patches to clear apps from bugs that caused them to become erratic or unstable. To manually check for and install pending app updates on your iPhone X, follow these steps:

  1. Tap to open the App Store.
  2. Go to the Updates section at the bottom right side of the app store page.
  3. Tap the Update button next to an app to install app update individually.
  4. Tap the Update All button on the upper side to install all app updates at once.

Once you’re done installing app updates, reboot your phone to apply the recent app changes and clears the system from errors.

Third solution: Update iPhone X software to the latest version available.

Aside from apps, updating the iPhone software to the latest version can also be the key to fixing the problem if it has something to do with system errors and malware. New iOS updates usually contain bug fixes to address random issues including those that are affecting app functions. If your phone has Internet connection, you can check for and update iOS via over-the-air (OTA) with these steps:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Tap Software Update. Your device will then start scanning for new iOS version then prompts you with a notification if an update is available.
  4. Tap the option to Download and Install.

Then follow the rest of the onscreen instructions to complete the iOS update download and installation. Again, don’t forget to reboot or soft reset your iPhone X after updating iOS to ensure that all new system changes are properly implemented and to prevent apps from glitching.

Fourth solution: Reset all settings on your iPhone X.

Resetting all settings can also help if the problem has something to do with invalid or incorrect settings configuration on the phone. This is usually needed if your apps started to act up after an iOS update. The new update might have altered some system settings automatically and that had caused some conflicts. To clear this out, follow these steps to reset all settings on your iPhone X without affecting internal data:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Reset all settings.
  5. If prompted, enter your device passcode to continue.
  6. Then tap the option to confirm iPhone reset.

Your iPhone should reboot when the reset is finished. After the reset, you will need to enable necessary features and options on your iPhone according to your previous preferences, before the problem started.

Fifth solution: Erase and restore factory defaults on your iPhone X.

The problem may be too complex to withstand the prior methods. In this case, performing a master reset or factory reset can be considered the next option. This will erase everything from your phone system including your critical data and personal information. Fatal system errors are likewise obliterated. Should you wish to proceed, back up all your important files then follow these steps to factory reset your iPhone X through settings:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Erase all content and settings.
  5. If prompted, enter your device passcode to continue.
  6. Then tap the option to confirm iPhone reset.

Alternatively, you can use iTunes to factory reset your iPhone X on a computer. This will be necessary if your iPhone gets frozen or unresponsive. Here’s how it’s done:

  1. Get your computer ready and then connect your iPhone X using the supplied USB cable or Lightning cable.
  2. Open iTunes on your computer then allow it to recognize your iPhone X.
  3. If prompted with the option to Trust This Computer, tap OK then follow the onscreen instructions to continue.
  4. Select your iPhone X when it shows up in iTunes.
  5. Navigate to the Summary section then click the Restore [device name] button.
  6. If prompted with the confirmation message, click the Restore button to confirm. Doing so will then trigger iTunes to erase your device and install the latest iOS software.

If a factory reset failed to solve the problem and apps are still freezing or closing unexpectedly on your iPhone X, then you can continue to troubleshoot and try a recovery mode restore next. This will put your device in a recovery state, wipes it out and restore the operating system. If that won’t work either, then you may opt for a DFU mode restore. This is the deepest type of system restore done on an iPhone. It can fix complicated problems inflicted by major data corruption. Both the recovery mode restore and DFU mode restore result to data loss and therefore, they’re optional solutions.

For further troubleshooting assistance and recommendations, you may contact your device carrier or Apple Support. They can give you specific solutions for as long as you provide all necessary details about how the problem started and what you’ve done on your end, so far. If you see any error prompts or codes, relay that information to them so they can use that as hint in determine the underlying cause and therefore come up with the best possible solution.


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