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    How to submit bug report for iPhone 7 iOS 11 public beta version, other OS issues

    Today we bring you some iOS-related problems in an #iPhone7. We hope that those of you who’ll encounter problems with the soon to be released stable version of iOS 11 will be able to use this post as a good reference on what to do. Remember, iOS software troubleshooting remains the same regardless of the version you’re using.

    If you are looking for solutions to your own #iOS issue, you can contact us by using the link provided at the bottom of this page.

    When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

    Below are specific topics we’re bringing for you today:

    Problem 1: iPhone 7 stuck in Apple logo screen, bootloop

    I bought an iPhone 7 at the Apple store in New York on December 8th 2016 (serial number F4GSK6BLHG73), but 4 days ago, it got stuck in the Apple logo and infinite boot loops. I tried restart by itunes, unsuccessfully. I visited the support service in my country, and they can do nothing (Guatemala). — Carlos Arenales

    Solution: Hi Carlos. Bootloop can sometimes be a sign of a malfunctioning hardware, specifically the phone’s eMMC (also called the internal storage device). Unfortunately, there’s no direct test that you can do to ascertain that. Since your problem description is very sketchy, there’s no way for us to know if the cause of the problem is software- or hardware-related. At this time, the only option for you is to try a Restore via DFU Mode. if you’ll be able to do it successfully, then that means that the reason for the trouble is software in nature. Otherwise, you either have to find a way to have the phone’s motherboard replaced, or simply replace the phone entirely.

    Below are the steps on how to Restore your iPhone 7 via DFU mode. If you haven’t tried it before, follow the steps below. This procedure requires a computer with iTunes installed. Make sure that iTunes runs the latest update.

    1. In your computer, close all active apps.
    2. Open iTunes.
    3. Turn off your iPhone. If you can’t turn it off normally, let the battery drain to 0% so the phone powers down on its own. Charge the phone for at least an hour without attempting to turn it on.
    4. Connect your iPhone to the computer via USB cable.
    5. Press and hold the Power button for at least 3 seconds.
    6. Press and hold the Volume Down button on the left side of the iPhone while continuing to hold the Power button. Be sure to hold both Power and Volume Down keys for 10 seconds. If Apple logo appears at this time, repeat steps 5 and 6. Apple logo should not show at all.
    7. Continue to hold Volume Down key for another 5 seconds. If the Plug into iTunes screen is displayed, repeat steps 5-7. Plug into iTunes screen should not show up.
    8. You’ll know that your phone is in DFU mode if the screen remains black. Your computer should then tell you that iTunes has detected an iPhone.
    9. Follow the on-screen steps in your computer to do a full recovery.

    Problem 2: How to submit bug report for iPhone 7 iOS 11 public beta version

    Since I’ve installed iOS 11, I was facing different bugs on my iPhone7. I’ve recently updated it to iOS11 (beta 7) through myiPhone. After 2 to 4 days, my iphone was plugged on charger and I saw there was an Apple logo appearing on the screen for like 6 seconds and then it goes off and then it appears again, like it got stuck in the loop or something. I’ve tried every thing by upgrading, downgrading, to recover my operating system even i’ve restored it to hard factory setting but still it stuck in the same thing. I’ve already downloaded the firmware to iOS 10 and tried to update my iphone with the itunes. I’ve tried almost every single thing which appears on the internet as a solution. Anyone can help me with it would be much appreciable. Hope to see your response soon. — Shehroze

    Solution: Hi Shehroze. One of the main reasons why software developers, Apple included, release a beta version for major software iteration is to discover bugs that they haven’t anticipated. If you encounter any problem after installing iOS 11 and you’ve already tried all the usual dose of software troubleshooting like the ones you mention above, the best thing that you can do right now is to send a feedback to Apple. There’s no guarantee that they will address the bug soon but that can be expected, especially since there may be millions of users reporting other issues at this time.

    To submit a feedback to Apple for your iOS 11 bug, follow these steps:

    1. Go to your iPhone’s Home screen and open the Feedback app.
    2. Tap Accept to agree to the Usage Notice.
    3. Enter your Apple ID email address and password.
    4. Tap the Compose button at the top right (or the New Feedback button at the bottom of the list.).
    5. Fill in a descriptive title, and then keep going through the form, filling out each section in turn.
    6. Tap Submit to send your report to Apple.

    Again, there’s no guarantee that your issue will be addressed soon but you surely is doing iOS community a favor by letting Apple know of this problem. The sooner you report the bug, the higher the chance that Apple engineers may act on it. Keep in mind that major bugs take priority but that doesn’t mean minor ones will not be reviewed at all. Remember, the more people report the same bug, the more likely Apple will notice it so continue reporting bugs you encounter, even if they appear to be obvious ones.

    Problem 3: iPhone 7 freezing, not responding, slow performance issue

    Hi. I’m having a lot of issues with my iPhone 7. It started today at midday to act up; one minute it was working as usual and the next it was freezing up, not responding, very slow, sluggish. In other words, everything that you described in the text was happening to my phone. I read your article and did every thing explained but my iPhone still does not work like it used to. It still freezes with everything — a touch, some applications take a lot to open and then they close all of the sudden, the iPhone turns off by itself and then comes back. I’m frustrated because the iPhone doesn’t even have a year with me. If you can respond to my message I will appreciate it. Thank you for your time. — Lorena Martinez

    Solution: Hi Lorena. iPhone 7 slow performance issue can be a manifestation of either a software problem or a hardware malfunction. Each of these categories have their corresponding specific set of possible problems. To get to the bottom of the issue, you must narrow down the possible factors. We’ve already discussed this issue before in this post so make sure that you do all our suggested steps. Remember, if the phone remains problematic after updating via DFU mode, the most likely reason is bad hardware.

    Unfortunately, diagnosing hardware problems is beyond the scope of our blog as it requires that we physically check the device. It also takes time to do, not to mention the required expertise and tools so it can performed successfully. Of course, diagnosing the issue is only part of the entire process. If the diagnosis will be able to identify the cause, there’s the next logical step of repair.

    Now, repair in this context means that there’s non-working component in your phone. Since you can’t really “repair” a broken part, like a bad eMMC or memory, what a resourceful technician usually does is to find the same exact component somewhere and replace the bad part with it. If he or she can’t find a good working part (usually by cannibalizing from other broken iPhones), that’s the time he/she will recommend a complete motherboard repair, which is a more expensive repair option. So, depending on the real issue, repair in your device can mean part/s replacement or motherboard replacement. Either case, you’ll most likely pay a significant amount.

    We suggest that you let Apple fix your phone instead so you’ll be assured that trained personnel handle the repair.

     


    Engage with us

    If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

    Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.

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    Apple iPhone 8 File Transfer Guide: How to move contents from old iOS device to your new iPhone 8 [Tutorials]

    Apple’s newest flagship smartphones — the iPhone 8 and its bigger sibling the iPhone 8 Plus both come with bigger storage capacity — a 64GB and 256GB model. Definitely a huge space for storing various types of contents like apps, photos, videos, and other multimedia files from the App store. You can also move or transfer all important contents from your old iPhone or other iOS devices. If ever you need some help in getting this done, feel free to refer to this content. This post will walk you through a step-by-step process in moving files from your old iPhone or iOS device to your new iPhone 8 handset. Read on to learn how it’s done and feel free to refer to this guide whenever you’re all set to start.

    There are two ways for you to transfer contents from your previous iPhone or other iOS device to your new iPhone 8. You can perform a file transfer through iCloud or using iTunes. All you have to do in order to get started is to set up your new iPhone from a backup of your previous iPhone, iPad, iPod touch, or Apple Watch.

    How to transfer files from your other iPhone/iOS device to your new iPhone 8 using iCloud

    One of the requisites before you begin transferring contents from your previous iPhone or iOS device to your new iPhone 8 is an Internet connection. With that said, make sure that your iOS devices are connected to the Internet with Wi-Fi. If necessary, enable Wi-Fi and then connect your device to Wi-Fi. Once it’s connected, you may already begin the iCloud file transfer.

    Should you need help in getting started, follow these steps to backup your previous iPhone or other iOS device through iCloud.

    1. Tap Settings from the Home screen.
    2. Tap [your device name].
    3. Tap iCloud.
    4. Tap iCloud Backup.
    5. If necessary, turn on iCloud Backup option to enable the feature.
    6. Tap on Back Up Now to instigate backing up of your device through iCloud.

    Keep your device connected to Wi-Fi until the backup process is complete. When you’re done creating an iCloud backup of your previous iPhone or iOS device, transfer your SIM to your new iPhone or insert the new SIM card given by your carrier. If you want to use the same SIM card to your new iPhone 8, carefully remove the SIM card from your previous device and then insert it into your new iPhone. Be sure to use only the SIM tray that came with your device because other trays won’t fit in the iPhone 8. Contact your carrier in case your device requires a different kind of SIM card than what you have. Once you’re done with the SIM card installation on your new iPhone 8, you’re all set to begin transferring your iCloud backup.

    The following steps will walk you through the entire process of transferring contents using an iCloud backup. Begin when you’re ready.

    1. Turn on your iPhone 8. Doing so will prompt you with a “Hello” screen. If you already have set up your new iPhone, you will need to erase it before you can proceed with the next steps.

    To erase your device, just head over to Settings-> General-> Reset-> Erase All Content and Settings. Doing so will erase any data that is currently stored on your device. After the reset, your device will restart and prompts you with the Hello screen.

    1. Tap the Home key when the Hello screen appears.
    2. Connect to a Wi-Fi network you prefer to use.
    3. Follow the onscreen instructions until you get to the Apps & Data screen.
    4. Tap the option to Restore from iCloud Backup.
    5. Tap Next to continue.
    6. Enter your Apple ID and password to sign in to iCloud.
    7. If prompted, select an iOS backup to use. Be sure to select the correct iOS backup. Check the date and size of the backup file.

    Note: You will be asked to sign in to each of your Apple IDs if you used multiple Apple IDs when making purchase from the iTunes Store or App Store. Otherwise, you can skip the step by tapping the option that says, “Don’t have an Apple ID or forgot it.”

    1. Keep your iPhone 8 connected to Wi-Fi and wait until the restore process is complete.
    2. When the restore is finished, follow the rest of the onscreen prompts to complete the entire setup process.

    As much as possible, keep your iPhone connected to Wi-Fi and plugged into a power source after the setup. Doing so will allow your device to automatically download contents like photos, music and apps in iCloud back to your iPhone 8.

    How to transfer files from your other iPhone/iOS device to your new iPhone 8 using iTunes

    Aside from iCloud, you can also use iTunes to back up your previous iOS device and then transfer the backup to your new iPhone 8. In this case, you will need to use a computer (Windows or Mac) that has the latest version of iTunes app installed. And then follow these steps to get started.

    1. Connect your previous iOS device to your computer.
    2. Open iTunes on the computer.
    3. Select your previous iOS device from the list in iTunes.

    Again, to save Health and Activity data from your iOS device or Apple Watch, select the box before the Encrypt [device name] backup and create a password. Doing so will encrypt the backup. Be sure to take note of your password because you will need this for your iTunes backup recovery.

    1. Click Back Up Now.
    2. Wait until the backup process is finished.

    Once you see that your backup finished successfully, go to iTunes Preferences-> Devices menu. The name of your device and the date and time the iTunes backup was created will be shown in this folder. Encrypted backups will have a locked icon beside the device’s name. To recover this type of backups, you will need to enter the correct password.

    Once you have created a backup of your previous iPhone or iOS device, you can go ahead and transfer your iTunes backup to your new iPhone 8. Here’s how:

    1. Turn on your iPhone 8. Doing so will prompt you with a Hello screen. If you’ve already set up your new iPhone, you need to erase it before you continue to the next steps.
    2. Tap the Home key when the Hello screen appears and follow the onscreen instructions until you get to the Apps & Data screen.
    3. Tap the option to Restore from iTunes Backup then tap Next to continue.
    4. Connect your iPhone 8 to the computer and select your device in iTunes. Use the USB cable that came with your device to connect it to the computer.
    5. Click Restore Backup then select an iOS backup you prefer to use. Make sure that you select the correct backup by looking at the date and file size.
    6. If necessary, enter the password to restore from an encrypted backup.
    7. Wait until the restore process is finished.
    8. Continue with the rest of the iOS setup process.

    As much as possible, keep your device connected to Wi-Fi and plugged into a power source after setup to avoid any interruptions in the process. The rest of your contents including photos, music, and apps stored in iCloud will automatically be downloaded back to your device as long as your device is turned on and connected to Wi-Fi.

    How to transfer contents from your Apple Watch to your new iPhone 8

    Before you start setting up your new iPhone, be sure to unpair your Apple Watch from your previous iPhone (if applicable). Doing so will automatically create a backup and erases your Apple Watch, thus allowing you to restore and pair it with your new iPhone.

    Here’s how to unpair your Apple Watch from your previous iPhone:

    Open the Apple Watch app on your iPhone.

    • Tap the My Watch tab.
    • Tap your watch at the top of the screen.
    • Tap the “i” or information icon.
    • Tap Unpair Apple Watch.
    • Tap the option again to confirm action.
    • If prompted, enter your Apple ID password to continue.

    Keep your Apple Watch and previous iPhone close together until you finish unpairing them.

    After doing so, back up your previous iPhone and then transfer the backup file to your new iPhone. Here’s how to set up and use your Apple Watch with your new iPhone 8:

    1. On your iPhone 8, navigate to Settings-> Bluetooth and make sure that Bluetooth is enabled. If not, toggle the switch to turn it on.
    2. Ensure that your iPhone is connected to Wi-Fi or cellular network.
    3. Turn on your Apple Watch and then tap the option to Start pairing.

    Keep your Apple Watch and iPhone 8 close together as they sync.

    If the iCloud backup could not be completed or you cannot restore your iCloud backup or iTunes backup on your iPhone 8, take note of the error prompt you’re getting to know what went wrong and what needs to be done to resolve the underlying cause. Otherwise, contact your device carrier or Apple Support for further assistance and recommendations.

    Connect with Us

    If you need more help with the use of certain functions and features of the new Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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    Apple iPhone 7 Plus Randomly Shutting Down Issue & Other Related Problems

    The #Apple #iPhone7Plus is a phone released last year that introduced many firsts for the company. For starters, like it or not, the 3.5mm audio port has now been completely removed from the phone. The hardware home button has also been replaced with a pressure sensitive home key with taptic engine. The good news is that this model is now waterproof and dustproof. It also comes with dual rear cameras that allows the phone owner to take creative photos. Although this is a solid phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the iPhone 7 Plu randomly shutting down issue & other related problems.

    If you own an iPhone 7 Plus or any other iPhone model for that matter then feel contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

    iPhone 7 Plus Randomly Shutting Down

    Problem: My iPhone has been randomly completely shutting down during use and restarting itself with no provocation for about the last three weeks. I bought it brand new from at&t in may. The battery has started draining faster in the last three weeks as well. Last night my phone went on low battery mode, I charged it overnight about two hours ago a screen popped up saying the battery was sufficiently charged and was at 100 percent battery. Approximately twenty minutes after that I had my phone sitting right next to me and all of a sudden my lock screen lights up without being touched and immediately after that the screen started going crazy and pixelating and kind of flashing in and out and then the phone just blacked out completely and will not turn back on, I have tried your troubleshooting instructions and soft reboot and it will not respond. I have never gotten my phone wet and I inspected the outside of the phone and there is no physical damage to the phone. I have only ever dropped it once but it was from only maybe two feet above the ground and on carpet. I have a case on it and a glass screen cover, they were on the phone when it dropped and that was two months ago.

    Solution: The best thing that you can do right now is to backup your phone data then restore the phone as a new device. Once this is done do not install any apps in your phone yet. Try to check first if the issue still occurs. If it does then this is most likely a hardware related problem already in which case you will need to bring the phone to AT&T or the nearest Apple Store and have it checked.

    iPhone 7 Plus Stuck In Boot Loop After Replacing Charging Port And Screen

    Problem: My brother just got a new charging port and screen and replaced the old ones, but when he turns it on it’s stuck on the boot loop. He put the old parts back in and still gets the boot loop still. Do you have any suggestions on how he can fix it.

    Related Problem: I just replaced the screen on my iphone 7 plus and the screen was working good then it shut off and went to the apple logo and stays there then turns black then apple logo that’s all it does i tried the safe mode i tried the dfu mode and i even restored it but i doesn’t work i need help

    Solution: Try restoring the phone using iTunes then check if the issue still occurs. If it does then you should try using the old cable for the proximity sensor and front camera as this cable is usually the culprit in issues such as this.

    iPhone 7 Plus Distorted Volume During Calls

    Problem: I am having distorted volume when talking on my iPhone 7 plus I didn’t know it until several people told me I thought it may be it was my Bluetooth devices & discarded the use of them But it is not Bluetooth related It does the same thing without device.

    Solution: sometimes this issue is caused by the phone not getting a good signal from the network. Try checking if the phone is getting a good signal. You should also check if the issue occurs when you are in other locations.

    In case the issue persists then try restoring your phone as a new device then immediately check if the issue still occurs. If it does then you will need to bring the phone to the nearest Apple Store and have it checked.

    Engage with us

    If you have any concerns regarding your iPhone feel free to contact us using this form. We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.

  • Apple iPhone 8 Plus Troubleshooting

    Welcome to our Apple iPhone 8 Plus troubleshooting page!

    We will be providing support to owners of iPhone 8 Plus the moment the device is released. Apple already has a great support department and you sure can find useful tips from its website. On our end however, we simply want to help our readers who reach out to us seeking for help. All the troubleshooting guides and solutions we publish in this site are free and you can access them anytime, anywhere.

    Aside from troubleshooting guides and solutions to problems, we will also be publishing tutorials, how to’s, tips and tricks on how to get the most out of this new great device. This page will become a great resource for you as we will be updating it every week or every time we publish something helpful. So, I suggest you bookmark this page so that it would be easier for you to find it in case you need more help in the future.

     

    For those who are looking for a solution to their problems, try to browse through the links below and look for issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, feel free to contact us by completing our iOS problems questionnaire and we will be willing to help you.

    Key Features

    • iOS 11
    • Apple A11 Bionic
    • 12 MP Rear-Facing Camera
    • 7 MP Front-Facing Camera
    • Fingerprint Scanner (front-mounted)
    • Ion-strengthened glass
    • Bluetooth 5.0
    • 2675 mAh battery

     

    Specifications


    Display

    • LED-backlit IPS LCD, capacitive touchscreen
    • 5.5 inches (~67.4% screen-to-body ratio)
    • 1080 x 1920 pixels (~401 ppi pixel density)
    • Ion-strengthened glass
    • oleophobic coating
    • 3D Touch display & home button

    Firmware and Processor 

    • iOS 11
    • Apple A11 Bionic
    • Hexa-core (2x Monsoon + 4x Mistral)
    • Apple GPU (three-core graphics)

    Camera

    • 12 MP Rear-Facing Camera
    • phase detection autofocus, OIS, quad-LED (dual tone) flash
    • 1/3″ sensor size, geo-tagging, simultaneous 4K video and 8MP image recording, touch focus, face/smile detection, HDR (photo/panorama)
    • 7 MP Front-Facing Camera

    Battery Life

    • Non-removable Li-Ion 2675 mAh battery
    • up to 21 hours talk time over 3G (approx.)
    • up to 60 hours music play

    Memory

    • 3 GB RAM
    • 64 / 128GB ROM
    • no microSD card slot

    Connectivity

    • Wi-Fi 802.11 a/b/g/n/ac, dual-band, hotspot
    • Bluetooth v5.0, A2DP, LE
    • comes with A-GPS, GLONASS, BDS, GALILEO
    • USB 3.0, reversible connector
    • with NFC capability that supports Apple Pay only

    Audio

    • comes with a loudspeaker
    • Active noise cancellation with dedicated mic
    • Lightning to 3.5 mm headphone jack adapter

    Build

    • Dimensions: 158.4 x 78.1 x 7.5 mm (6.24 x 3.07 x 0.30 in)
    • Weight: 202 g (7.13 oz)
    • IP67 certified – dust and water resistant
    • Water resistant up to 1 meter and 30 minutes
    • Nano SIM
    • Apple Pay (Visa, MasterCard, AMEX certified)

    Problems / Solutions

      Power Issues

      Operating System Issues

      Apps Issues

     Internet Issues

     Calling Issues

     Texting Issues

     Camera Issues

     Sound Issues

     Memory Issues

     Screen Issues

     

    Tutorials & How Tos

    Systems & Settings

    Apps & Data

    Contacts & Calling

    Network & Connections

    Email & Messages

    Camera, Sound, Media & Notifications

    Hardware & Storage

     

    Tips & Tricks

     

     

    Device Management

     

     

     

     

  • Apple iPhone 8 Troubleshooting

    Welcome to our Apple iPhone 8 troubleshooting page!

    This page contains all the links to the posts about Apple’s new iPhone. We will be providing support to our readers who own this device which means, we will help them fix whatever problems they encounter while using iPhone 8. And it is on this page that we will post every link to our troubleshooting guide and solutions. This will be updated each week or every time we publish relevant posts.

    Aside from troubleshooting guides and solutions, we will also be publishing tutorials, how to’s, tips and tricks. Needless to say, this will become a great knowledge base for users as we continue to publish useful articles on our website. We recommend you bookmark this page so that it will be easier to find in the future in case you need assistance.

    For those who are looking for a solution to their problems, try to browse through the links below and look for issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, feel free to contact us by completing our iOS problems questionnaire and we will be willing to help you.

    Key Features

    • iOS 11
    • Apple A11 Bionic
    • 12 MP Rear-Facing Camera
    • 7 MP Front-Facing Camera
    • Fingerprint Scanner (front-mounted)
    • Ion-strengthened glass
    • Bluetooth 5.0
    • 1821 mAh battery

     

    Specifications


    Display

    • LED-backlit IPS LCD, capacitive touchscreen
    • 4.7 inches (~65.4% screen-to-body ratio)
    • 750 x 1334 pixels (~326 ppi pixel density)
    • Ion-strengthened glass
    • oleophobic coating
    • 3D Touch display & home button

    Firmware and Processor 

    • iOS 11
    • Apple A11 Bionic
    • Hexa-core (2x Monsoon + 4x Mistral)
    • Apple GPU (three-core graphics)

    Camera

    • 12 MP Rear-Facing Camera
    • phase detection autofocus, OIS, quad-LED (dual tone) flash
    • 1/3″ sensor size, geo-tagging, simultaneous 4K video and 8MP image recording, touch focus, face/smile detection, HDR (photo/panorama)
    • 7 MP Front-Facing Camera

    Battery Life

    • Non-removable Li-Ion 1821 mAh battery
    • up to 14 hours talk time over 3G (approx.)
    • up to 40 hours music play

    Memory

    • 2GB RAM
    • 64 / 128GB ROM
    • no microSD card slot

    Connectivity

    • Wi-Fi 802.11 a/b/g/n/ac, dual-band, hotspot
    • Bluetooth v5.0, A2DP, LE
    • comes with A-GPS, GLONASS, BDS, GALILEO
    • USB 2.0, reversible connector
    • with NFC capability that supports Apple Pay only

    Audio

    • comes with a loudspeaker
    • Active noise cancellation with dedicated mic
    • Lightning to 3.5 mm headphone jack adapter

    Build

    • Dimensions: 138.4 x 67.3 x 7.3 mm (5.45 x 2.65 x 0.29 in)
    • Weight: 148 g (5.22 oz)
    • IP67 certified – dust and water resistant
    • Water resistant up to 1 meter and 30 minutes
    • Nano SIM
    • Apple Pay (Visa, MasterCard, AMEX certified)

    Problems / Solutions

      Power Issues

      Operating System Issues

      Apps Issues

     Internet Issues

     Calling Issues

     Texting Issues

     Camera Issues

     Sound Issues

     Memory Issues

     Screen Issues

     

    Tutorials & How Tos

    Systems & Settings

    Apps & Data

    Contacts & Calling

    Network & Connections

    Email & Messages

    Camera, Sound, Media & Notifications

    Hardware & Storage

     

    Tips & Tricks

     

     

    Device Management

     

     

     

     

  • in ,

    How to fix my Apple iPhone SE Touch ID that responds slowly or not working at all [Troubleshooting Guide]

    If you are having problems with your Apple iPhone SE Touch ID that is responding very slowly or suddenly stopped working, then this post might be able to help. Keep reading to find out why this happens and how to deal with the problem on your end.

    Touch ID is Apple’s patented fingerprint identify sensor that is integrated in recent iOS devices including the iPhone SE. It is an advanced security technology designed to protect information stored on your iPhone and later Apple devices. Given the fact that many people would opt to store personal information on their smartphones, using a passcode or password is highly recommended for information security. But Apple has made this even easier for iOS users. Instead of entering passcode or password, you can use your fingerprint to carry out relevant operations like device unlocking for iOS devices.

    Using the advanced Touch ID sensor, your device quickly reads your fingerprint the moment you rest it on the Home button and automatically unlocks your device, authorize purchases from iTunes Store, iBooks Store, or App Store and likewise with Apple Pay. New apps can also allow you to use Touch ID to sign in. However, not everyone has the same positive experience when it comes to using Touch ID on their Apple device. Just what some iPhone SE users who were having problems including slow Touch ID response or not working at all. Why do these things happen and in what ways can these be fixed? Read on to find out.

    Possible Causes of Touch ID problems to occur on your iPhone SE

    Problems like this can either be due to software glitches or hardware damage. If your iPhone SE Touch ID suddenly stops working or works very slowly after installing some updates, making changes to your iPhone settings, or downloading new apps to your device, you can say that the problem is related to the software. You can consider yourself a bit lucky in this case because you still can do something to fix the problem on your end without having to pay extra for tech service. However, if your iPhone SE Touch ID starts to show unusual behaviors after a drop or liquid exposure, then most probably a faulty hardware is to blame.

    Solutions and workarounds to deal with Touch ID problems on your iPhone SE

    Considering that the Touch ID problem you are dealing with is software-related, your chance of getting a fix from any of the following methods is higher. Be sure to test your device after performing each of the given workarounds to see if that has fixed the problem. Proceed to the next applicable solution, if necessary.

    1. Reboot your iPhone.

    Minor software glitches can occur to any mobile device including your iPhone SE randomly. Symptoms can occur to a specific application in use and sometimes affect normal operations of your device. If this is the first time you experience the problem with your iPhone SE Touch ID, a reboot on the iPhone can likely rectify the glitch and get your Touch ID back to work properly again.

     

    • To do so, press and hold the Power button and then slide to power off your device. Wait for at least 30 seconds then press and hold the Power button again until the Apple logo appears on the screen. This will give your device a fresh start.

     

    When your iPhone boots up completely, try to use Touch ID again to see if it is already working as intended.

    2. Manage Touch ID settings

    This method is highly recommended especially if the Touch ID problem started right after installing an iOS update on your iPhone SE. It is possible that the update resets some of your iPhone settings including Touch ID, which means that you need to re-configure them accordingly. Here’s what you should do then:

    1. Go to Settings.
    2. Tap Touch ID & Passcode.
    3. Enter your passcode.
    4. Turn off iTunes & App Store.
    5. Reboot your iPhone SE.
    6. Go back to Settings-> Touch ID & Passcode menu.
    7. Turn iTunes & App Store back on.
    8. Tap the option to Add a Fingerprint.
    9. Place another fingerprint to register it on your device.

    If you want to remove and re-add fingerprint, go to Settings-> Touch ID & Passcode-> then proceed with these steps:

    1. Enter your passcode.
    2. Scroll down to locate and the fingerprint you want to remove.
    3. Tap Delete to confirm action.

    When adding or registering a fingerprint, be sure to place your finger in a way that the finger surface gets scanned. Try different angles if possible. Also make sure that your finger is clean and dry before placing it on the Home button.

    3. Enable Rest Finger to Open

    Rest Finger to Open is an Accessibility option that somehow affects the iPhone’s Touch ID sensor. While there is no definite explanation as to why and how it rectifies the iPhone’s sensor issues, some people have found this an effective solution. If you wish to give it a try on your end, here’s how it works:

    1. Go to Settings.
    2. Tap General.
    3. Tap on Accessibility.
    4. Tap Home Button.
    5. Tap the switch next to Rest Finger to Open to enable the feature.

    Reboot your iPhone after making these changes and then try to see if Touch ID is already working fine after doing so.

    4. Update or restore iOS on your iPhone SE

    Your next option should all else failed to fix the Touch ID on your iPhone  SE, is to either update or restore iOS. If the problem occurs after installing a new iOS update on your device, then you can try to restore to a previous iOS backup. Otherwise, update your iPhone to the latest iOS version available. It will likely resolve the problem especially if a software bug is the main culprit. Software updates usually contain fixes to certain bugs including those that are affecting certain features of your iPhone like Touch ID. Installing the update might as well get rid of the bug and give your iPhone system a clean fresh start.

    • To check for available iOS update, head over to Settings-> General-> About menu. You will see a notification if an update is available.

    Before you proceed with update implementation, backup your iPhone SE. Then follow the onscreen prompts to download and install new iOS version for your iPhone.

    Alternatively, you can use iTunes to update or restore your device. You will need a computer with the latest version of iTunes app installed to proceed with this option. Once you have everything set, follow these steps:

    1. Open iTunes on the computer. You can use either Windows or Mac (preferably later OS versions).
    2. Connect your iPhone SE to the computer using the supplied USB cable.
    3. Wait for iTunes to recognize your iPhone.
    4. If prompted, tap the option to Trust This Computer.
    5. Select your iPhone SE from the list of available devices in iTunes.
    6. If you want to go for an iOS restore, click the option to Restore then select the previous iOS backup file to use. Otherwise, click on Update to download and install the latest iOS update for your iPhone.

    Wait until the process is complete, set up your device, configure Touch ID settings, then check to see if Touch ID is already working properly.

    Other suggestions that may work

    Re-calibrate fingerprint properly

    Even if your device prompts you a message telling that your finger has been calibrated successfully, it is not a guarantee that the calibration was actually done perfectly. The proper way to calibrate is to hold your iPhone as you’d normally do instead of holding it “perfectly.” While calibrating, make sure that your fingers are placed in all possible positions including edges and tips. All parts should be scanned. Also make sure that your finger touches the metal ring around the Home button. If you are using a case or screen protector, make sure it does not cover the Home button or its surrounding ring. If possible, try to remove the case or screen protector and try calibrating your fingerprint.

    Clean the Home button

    If you see some dirt or dust within the Home button, use a smooth cloth to clean it gently and then try placing your finger for scanning again.

    Try alternative iOS recovery tools or iPhone repair software

    There are actually many third-party software available for free or online purchase. You can try using this software to restore and repair your iPhone system. This could be an alternative solution especially for Touch ID problems that are caused by more complex errors on the iPhone  system that could not be remedied by any applicable workarounds.

    Seek More Help

    Take your iPhone to a technician or escalate the problem to Apple Support. If none of the recommended workarounds is able to fix the problem and that your iPhone SE Touch ID is still not working, it is possible that your iPhone is damaged. At this point, a technician’s aid might already be necessary to fix whatever is damaged on the iPhone’s hardware system. Your iPhone must therefore be assessed for proper diagnosis and appropriate fix.

    Connect with us

    Visit our troubleshooting page to view more solutions to other iPhone problems we have addressed in our prior posts. If you wish to reach our iOS support team for further assistance, then you may do so by filling up this form with all the required information. Be sure to provide us with the significant details of the issue that you need help with so we would be able to give you the best possible solutions and recommendations to try on.

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    How to Fix AirDrop that is not working on my Apple iPhone 7 Plus [Troubleshooting Guide]

    This post tackles the possible causes of AirDrop errors, particularly on the iPhone 7 Plus device along with step-by-step troubleshooting methods to fix the problem. AirDrop is a file-sharing feature supported in iOS 10 and later versions. It uses Bluetooth 4.0 to carry out power-efficient broadcast and peer-to-peer Wi-Fi for speedy transfer of files to any other recent Apple device. With AirDrop, you can instantly share photos, videos, locations and other contents from your iPhone with other compatible devices nearby. You can share contents from various apps like Safari, Contacts, and Photos. All you have to do is to locate the content on an app that you want to share and then follow the onscreen prompts to complete the file sharing process.

    When someone shares content with you through AirDrop, you will see an alert containing the preview of the content. You can tap to Accept or Decline it, as you would prefer. The entire process is not just simple but likewise secure when it works. But for some reasons, other people are having trouble using AirDrop when attempting to do file sharing from the iPhone 7 Plus to other Apple devices. What causes such problem to occur and what means could this be rectified? If you bumped into this page while searching for an answer to these same questions, then I encourage you to read on.

    But before anything else, if you have other concerns with your iPhone 7 Plus, make sure you drop by our troubleshooting page for we have already addressed some of the most commonly reported issues with this new iPhone. If you need further assistance or if you can’t find what you’re looking for in that page, fill up our iPhone issues questionnaire and hit submit. Don’t worry, it’s a free consultation service so you don’t have to worry about anything. Just give us more information about the problem and we’ll do our best to help you fix it.

    Possible causes of AirDrop problems on your iPhone 7 Plus

    In most cases, problems like this are usually triggered by software glitches. It can be on the iPhone or other Apple devices involved. Incorrect credentials like different or not matching Apple IDs on any of the Apple devices in use.

    AirDrop services can also be interrupted or affected by network connectivity issues including Wi-Fi and Bluetooth problems transpiring on any of the devices. This is often the case if you cannot see the device that you are trying to AirDrop to. It is possible that Wi-Fi or Bluetooth is disabled or enabled but unavailable for some reasons. The same problem can occur if either of your device has Personal Hotspot on. In this case, you will just have to turn Personal Hotspot off for AirDrop to work as intended.

    Another thing you need to consider is the proximity of the devices. Make sure that the other device you are sending to is nearby. Just like Bluetooth, AirDrop only works within Bluetooth and Wi-Fi range. The same thing can happen if the other AirDrop device (receiving) setting is set to Contacts Only and you are not in listed among the Contacts. In this case, you just have to set the AirDrop receiving setting to Everyone.

    Possible Solutions and Recommended Workarounds

    Highlighted below are generic solutions and workarounds to deal with file transfer problems with AirDrop on the iPhone 7 Plus. Consider these among your options in troubleshooting relevant issues on the same device. Be sure to check on AirDrop after completing each procedure to see if it is already working fine or not. Proceed to the next applicable solution(s) if necessary.

    First solution: Restart your device

    Software issues occurring on the app in use can be the main reason as to why AirDrop is not working as intended on your iPhone or other Apple device. Usually, problems like this can be rectified by a restart so be sure you don’t fail to do so. Try to reboot your iPhone and other Apple device in use and retry sending the file through AirDrop afterwards.

    A restart eliminates minor glitches or corrupted files that might have affected the app’s normal functions. It also clears up space of your device’s internal memory.

    1. To reboot your iPhone 7 Plus, just press and hold the Power button and then slide to power off.
    2. Wait for at least 30 seconds, then press and hold the Power button until the Apple logo appears on the screen.

    If the usual procedure is not applicable because your app or device suddenly gets frozen or unresponsive when attempting to do AirDrop file transfers, you can use the hard keys to force your iPhone to restart instead.

    1. To do so, press and hold the Sleep/Wake button and Volume Down button at the same time.
    2. Keep holding both buttons until the Apple logo appears.
    3. Release both buttons when you see the logo. Your iPhone then reboots.

    Just like the standard restart, no data will be erased in the process thus it’s safe.

    Second solution: Verify or adjust AirDrop settings on your iPhone 7 Plus

    AirDrop has three options for you to configure including Off, Contacts Only, and Everyone. Contacts only is the most complex among the three since it has to verify who knows who. To play it safe, you can switch to Everyone and then try again. Otherwise, select Off, and then on again.

    Here’s how it works:

    1. Swipe up from the bottom of the Home screen to open the Control Center.
    2. Tap AirDrop.
    3. To switch to the simplest possible file transfer method, tap Everyone.
    4. Otherwise, tap Off then repeat the process and tap On again.

    Here’s what happens when selecting any of these receiving options:

    • Receiving Off – you won’t be able to receive AirDrop requests.
    • Contacts Only – only your contacts can see your device.
    • Everyone – all nearby iOS devices using AirDrop can see your device.

    Third solution: Make sure your devices match

    Verify and ensure that the Apple ID matches with the ones used in your other AirDrop devices. If you are trying to use AirDrop to transfer contents from your iPhone 7 Plus to your Mac computer and your Mac is not showing up, here’s what you can try:

    1. Open Finder on your Mac computer.
    2. Click on AirDrop in the sidebar. Doing so will put your Mac computer in an AirDrop-ready mode.

    Try transferring contents again through AirDrop and see if your iPhone is already able to find and connect to your Mac computer this time.

    Fourth solution: Toggle Bluetooth and Wi-Fi radios

    Again, AirDrop requires Bluetooth and Wi-Fi connections to work properly. If something goes wrong with either your Bluetooth or Wi-Fi network, then most likely you will have some troubles with AirDrop transfers. In this case, you can try performing these steps:

    1. Open the Control Center by swiping up from the bottom of your iPhone screen.
    2. Tap the Bluetooth icon to turn Bluetooth off. Do the same with the Wi-Fi icon to turn Wi-Fi off on your device..
    3. After a few seconds, tap the Bluetooth and Wi-Fi icons respectively to turn the features back on and re-enable Bluetooth and Wi-Fi services on your device.

    Or you can just toggle Airplane mode on to turn Bluetooth and Wi-Fi off and then toggle Airplane mode again to turn them back on at once.

    Fifth solution: Reset network settings on your iPhone

    Misconfigured or incorrect network settings can affect your iPhone’s network connectivity functions, which likewise affects AirDrop operations. In this case, resetting the network settings can be a potential solution as it erases all errors or  incorrect network inputs and reset network settings back to default. The thing is that you will need to set up your wireless network afterwards. Be sure to take note of your wireless network password and server settings before you proceed with these steps:

    1. Tap Settings from the Home screen.
    2. Tap General.
    3. Scroll to and tap Reset.
    4. Tap to select Reset Network Settings from the given options.
    5. If prompted, enter the correct passcode for your device.
    6. Tap Reset Network Settings to confirm action.

    Wait until your device completes the network reset process and then continue by setting up Wi-Fi and Bluetooth on your device.  Try to check on AirDrop when everything this is set correctly.

    Sixth solution: Update iOS on your iPhone 7 Plus

    If you haven’t done it already, download and install the latest version of iOS for your iPhone. You can check for available software updates by going to Settings-> General-> About-> Software Update. An update notification will appear if an iOS update is available for your device. If there is, backup your iPhone before you go for an iOS update download and installation.

    You can also use iTunes to backup and update your iPhone 7 Plus. If you have a computer with the latest iTunes app installed, then you may proceed with these steps:

    1. Open iTunes on the computer.
    2. Connect your iPhone 7 Plus on the computer with the supplied USB cable or connector.
    3. Wait until iTunes recognize your iPhone.
    4. If prompted, select the option to Trust This Computer.
    5. Select your iPhone 7 Plus from the list of available devices in iTunes.
    6. Click the option to backup your iPhone to iCloud or the computer.
    7. Click the option to Update iOS on your iPhone.
    8. Wait until the iOS update installation completes then try to check on AirDrop again.

    Software updates also contain bug fixes along with software enhancements. So if the problem you have with AirDrop is triggered by some software bug residing on the iPhone system, the update should be able to get rid of it.

    If none of these works, you may try other iOS file transfer tools online. There are actually a lot of relevant software you can download for free or purchase online to carry out the same process. Just be sure to pick the most credible and compatible software for your iOS device. Otherwise, contact Apple Support for other options and recommendations.

    Engage with us

    If you have other issues with your Apple iPhone 7 Plus, we are always willing to help. Contact us through our iPhone issues questionnaire and provide us with all necessary information about your problem so we can find a solution to your issue.

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    How to fix my Apple iPhone 7 that won’t connect to Bluetooth [Troubleshooting Guide]

    Bluetooth is a wireless technology supported by high-end mobile devices like Apple’s iPhone 7 smartphone. It allows your device to connect to other Bluetooth devices including headsets, keyboards, speakers, or your car. But for some reasons, many people are having problem with their iPhone when it comes to using Bluetooth. Some just found out that their iPhone won’t connect to other Bluetooth devices when attempting to do so. There are many reasons as to why Bluetooth is not working on the iPhone. All these will be tackled in this post along with the troubleshooting process and means of resolving the underlying cause. If you are one of those who are trying to deal with the same problem and need help in getting the right fix, this post might be able to help. Keep reading to find out the possible reasons as to why your iPhone 7 won’t connect to certain Bluetooth device.

    Before going any further though, if you have other concerns with your new iPhone, make sure you drop by our iPhone 7 troubleshooting page for we have already started supporting the device. Moreover, if you need further assistance, you can always contact us by completing our iPhone issues questionnaire and providing us with sufficient information about the problem.

    Possible causes of Bluetooth problems on your iPhone 7

    First, and one of the common reasons as to why many people are having trouble pairing with or connecting their iPhone to Bluetooth is because the feature is not enabled on either device in the first place. To make sure this is not what’s causing you the same trouble, verify and ensure that Bluetooth is turned on in your iPhone settings. Second possible reason is that the Bluetooth device you are trying to connect to is probably out of range or your iPhone is just way too far from it. Unlike Wi-Fi devices that can connect from anywhere as long as they’re connected to the Internet, Bluetooth devices are only able to communicate with each other on proximity. Typically, Bluetooth range is approximately 20 to 30 feet. To make sure this is not the case, try to pair your devices when they are right next to each other and then see how they do.

    There are also some instances when the problem is isolated to a Bluetooth device. Just like if your iPhone 7 can connect to other Bluetooth devices except for a particular device. This denotes that the problem is not your iPhone.

    Bluetooth problems can also arise due to random software malfunctions or apps glitches especially when using relevant apps or contents that get corrupted. Faulty updates can also cause the same problem on your iPhone’s Bluetooth connectivity.

    Another possibility is that the Bluetooth accessory is not compatible with your iPhone 7 or does not support your iOS device.

    In worst case scenario, the problem could be due to a faulty hardware like when relevant components on your iPhone has physical or liquid damage. Your iPhone is designed with an antenna that gives it Bluetooth functionality and when this component gets damaged from a drop or liquid exposure, that’s when problems instigate. If you’re having problems with both Bluetooth and Wi-Fi functions on your iPhone and that there were previous instances when the iPhone was dropped or got wet, then most likely it’s a hardware issue.

    Potential Solutions and Workarounds to deal with your iPhone 7 that won’t connect to Bluetooth

    Try the following workarounds to figure out why your iPhone 7 won’t connect to Bluetooth and at the same time resolve the underlying cause. Be sure to test your device after performing each step to see the result.

    First solution: Reboot your iPhone 7 and other Bluetooth devices.

    Rebooting often resolves minor problems that are triggered by software glitches. It’s a simple yet most effective solution you can try on first. If you don’t see positive result after the first reboot, try to do it twice up to five times. So here’s what you should do:

    1. Press and hold the Sleep/Wake button to power off your iPhone.
    2. When the Slide To Power Off appears on the screen, swipe the power icon from left to right to turn off your device.
    3. Wait for about 30 seconds and then turn your iPhone back on by pressing and holding the Sleep/Wake button again until the Apple logo appears on the display.

    After rebooting your iPhone, restart your other Bluetooth device and then try pairing them again to see if that has fixed the problem.

    Second solution: Toggle Bluetooth switch off and then back on.

    This workaround has done good things to some people who were having some troubles connecting their iPhone to other Bluetooth devices at first. Often times in this case, the problem was triggered by minor software glitches that might have prevented the iPhone and Bluetooth device from pairing. Should you wish to try this workaround, here are your options.

    Turn Bluetooth off through your iPhone Settings with these steps:

    1. Navigate to the Home screen.
    2. Tap Settings to open the Settings app.
    3. Tap the switch next to Bluetooth. The switch appears gray when Bluetooth is off.
    4. Tap the Bluetooth switch again to turn it back on. You will know if it’s on when the switch turns green.

    Alternatively, you can turn Bluetooth on or off through the Control Center. Here’s how:

    1. Swipe up from the bottom of your iPhone screen. Doing so opens the Control Center.
    2. Tap the Bluetooth icon (looks like B). You will know if Bluetooth is disabled or turned off when the icon appears black inside a gray circle.
    3. Tap the Bluetooth icon again to turn it back on. You will know if Bluetooth is on when the B icon appears white inside a blue circle.

    You can also turn Bluetooth off and on using Siri. Here’s how:

    1. Press and hold the Home button or say “Hey Siri” to turn on Siri.
    2. Say “Turn off Bluetooth” to turn Bluetooth off.
    3. Say “Turn on Bluetooth” to turn Bluetooth back on.

    After turning Bluetooth off and on, try pairing your iPhone 7 and Bluetooth devices again to see if it is already working.

    Third solution: Switch pairing mode on or off on your Bluetooth device.

    Most Bluetooth devices have a switch or button that is used to turn Bluetooth pairing mode on or off. Locate that button or switch on your Bluetooth device and then press it to take it out of Bluetooth pairing mode.Wait about 30 seconds and then press that button or switch again to put the device back into pairing mode. Try connecting your iPhone 7 to your Bluetooth device again after doing so. Some devices will automatically enable Bluetooth functionality when turned on.

    Fourth solution: Unpair or forget your Bluetooth device.

    Unpairing or forgetting your Bluetooth device, putting it back in discovery mode, then pair and connect it again, often fix the problem especially if the Bluetooth function is messed up with some corrupted contents or applications. Doing so will consider the other device was never connected to your iPhone 7, thus giving both devices a fresh start when paired. Follow these steps to forget a Bluetooth device on your iPhone 7:

    1. Navigate to the Home screen and tap Settings.
    2. Tap Bluetooth.
    3. Continue by tapping the blue “i” next to the Bluetooth device you want to forget.
    4. Tap the option to Forget This Device.
    5. If prompted, tap Forget Device to confirm.

    You will known if the device has been forgotten when it no longer appears under My Devices on your iPhone Settings-> Bluetooth menu.

    After forgetting the Bluetooth device, reboot your iPhone and then try to pair both devices again. Make sure that your Bluetooth device is in pairing mode and then perform these steps:

    1. On your iPhone, go to Settings-> Bluetooth.
    2. Toggle the Bluetooth switch to turn the feature on, if necessary.
    3. Place your Bluetooth device in discovery mode and wait for it to appear on your iPhone 7.
    4. Tap to select your Bluetooth device to pair. You may need to enter the PIN or passcode.
    5. Wait until pairing is complete.

    If your Bluetooth device pairs to your iPhone and starts working again, then you’re good. Otherwise, try other applicable solutions.

    Fifth solution: Reset network settings on your iPhone 7.

    Sometimes Bluetooth problems occur due to network connectivity issues caused by misconfigured or incorrect network settings on the iPhone and resetting the network settings often gets the problem fixed. Doing so will erase the data on your iPhone from all of your Bluetooth accessories, Wi-Fi network and VPN settings. As a result, your iPhone will have a fresh start when connecting to Bluetooth devices or wireless networks.

    Before you give this a try, be sure to take note of all your Wi-Fi passwords because you will need to re-enter them afterwards to configure wireless network on your iPhone again. Once you got them noted, follow these steps:

    1. Tap Settings on the Home screen.
    2. Tap General.
    3. Scroll to and tap Reset.
    4. Select Reset Network Settings.
    5. Enter your passcode, if prompted.
    6. Wait until your iPhone reset the network settings and reboots.

    After the reboot, your network settings have been reset. You may then try pairing your Bluetooth device with your iPhone again. You will be pairing the devices as if they are being connected for the first time because all the Bluetooth device data on your iPhone was erased in the network settings reset process.

    Sixth solution: Restore your iPhone 7.

    Your last option and potential solution if the problem persists and your iPhone 7 still won’t connect to your Bluetooth device after performing all other applicable workarounds would be a system restore. You can go for the usual restore through iTunes or perform a DFU mode restore instead. Be sure to backup your iPhone before performing a system restore for safekeeping.

    To restore your iPhone through iTunes the usual way, you will need a computer with the latest version of iTunes installed. When everything is set, follow these steps:

    1. Open iTunes on the computer.
    2. Connect your iPhone to the computer using the supplied USB cable/connector.
    3. Wait until iTunes to recognize your iPhone 7 or tap the option to Trust This Computer to proceed.
    4. Select your iPhone 7 from the list of available devices in iTunes.
    5. Click the Restore button.
    6. If prompted, select the previous iOS file you want to use.

    Wait until the restore process is complete.

    Should you wish to go for a most in-depth type of iOS restore, you can go for a DFU mode restore instead. It is possible that the problem is caused by a more serious software glitch which could not be rectified by any of the previous methods but a DFU mode can.

    DFU mode restore is the deepest type of iPhone restore usually performed by Apple technicians to fix complex software issues. However, a DFU restore is not recommended if your iPhone has physical or liquid damage. Because doing so will cause your iPhone to brick and become completely dysfunctional since the DFU mode restore couldn’t complete due to hardware damage. If you are certain that your iPhone has no damage to any of its hardware component and that you’re decided to give it a try, then here’s how it’s done:

     

    1. Plug your iPhone into your computer and open iTunes. It doesn’t matter if your iPhone is on or off.
    2. Press and hold the Sleep / Wake button and the Volume down button together for 8 seconds.
    3. After 8 seconds, release the Sleep / Wake Button but continue to hold the Volume Down button until iTunes says “iTunes has detected an iPhone in recovery mode.”
    4. Let go of the Volume Down button.
    5. Your iPhone’s screen will be completely black if you’ve successfully entered DFU mode. If it’s not, try again from the beginning.
    6. Restore your iPhone 7 using iTunes.

     

    If iOS restores won’t work either, then you should already consider escalating the problem to your device carrier or Apple Support for further assistance and other recommendations. You should contact Apple Support if you cannot turn on Bluetooth on your iPhone because the setting is grayed out, your iPhone 7 cannot connect to any Bluetooth accessories, or when you have confirmed that your Bluetooth device is working properly.

    Connect with us

    If you need more help with the use of certain functions and features of the new Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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    Apple iPhone 8 Plus Starters Guide: How to Backup and Restore Apps, Contacts, Photos, and Data [Tutorials]

    The new 5.5-inch iPhone 8 Plus has just got officially unveiled by Apple earlier this week and its intro details regarding key features and specs are by far impressive. Both the iPhone 8 and iPhone 8 Plus devices come in two variants — 16GB and 64GB units. With that said, these new iPhones offer a huge space for you to store various contents while getting the same high speed performance as promised.

    Anyone who gets to own these devices will for sure take advantage of the high storage capacity given that these are very hefty iPhones. While storing files is not a problem with these smartphones, creating backups would still be deemed necessary for safekeeping. For those who are new to iOS with iPhone 8 Plus as their very first device, this content will walk you through the basics in backing up and restoring files and data on your new iPhone. Doing so will ensure that you’ll still have alternatives, should things suddenly go wrong with your iPhone in the future. Feel free to refer to this content whenever needed.

    This post highlights the standard device management procedures particularly in updating and restoring of apps, contacts, photos, and data on the new iPhone 8 Plus.

    You may not find the need to perform any of these operations during the early periods, it’s among the most common procedures to carry out in the future. This is especially true when you will get to encounter software-related issues that could not be rectified by the basic workarounds. Read on to learn how to manage iOS apps and services on your iPhone 8 Plus.

    How to back up apps, contacts, photos and media files on the iPhone 8 Plus

    Backing up your iPhone means that you will create a copy of your information to use in case your device gets damaged, lost, or replaced. You may opt to back up your iPhone through iCloud or iTunes, as you would prefer.

    Back up iPhone 8 Plus apps through iCloud

    Creating backup through iCloud will require a Wi-Fi connection. With that said, make sure that Wi-Fi is enabled and that your device is connected to the Internet. After ensuring that your device is connected, proceed with these steps:

    1. Navigate to the Home screen.
    2. Tap Settings.
    3. If prompted, sign in with your Apple ID.
    4. Tap iCloud to continue.
    5. Tap the slider next to the apps you want to backup.
    6. Scroll down to the bottom of the list and then tap iCloud Backup app.
    7. If disabled, tap the iCloud Backup option to enable it.
    8. Tap Back Up Now to start backing up of the selected apps.

    Wait until the backup is finished. Your apps will then be available on iCloud.

    Back up iPhone 8 Plus apps through iTunes

    Another alternative media storage for you to select when backing up your iPhone apps in iTunes. This method requires a computer that runs the latest version of iTunes app. Then follow the steps to proceed with the apps backup creation.

    1. Open iTunes on the computer.
    2. Connect your iPhone 8 Plus to the computer using the supplied USB cable.
    3. If prompted, enter the correct passcode for your iPhone or select Trust This Computer then follow the onscreen instructions.
    4. Select your iPhone 8 Plus from the list of available devices in iTunes.
    5. Navigate to the Summary section and then tap Apps from the list.
    6. Select This computer to create the backup of your selected apps on the computer. Otherwise, click iCloud to backup the contacts to iCloud.
    7. Click Back Up Now and then wait until the backup is successfully completed.

    How to backup iPhone 8 Plus contacts

    Contacts are among the most important contents on your iPhone that you should create backup for. Backing up of contacts on your iPhone 8 Plus can be done through iCloud or iTunes, as you would prefer. Here’s how it’s done.

    Back up iPhone 8 Plus contacts through iCloud

    Again, you will need a Wi-Fi connection to carry out the process. Proceed with the following steps after making sure that your device is connected to the Internet.

    1. Navigate to the Home screen.
    2. Tap Settings.
    3. Tap your Apple ID at the top of the list.
    4. If prompted, sign in with your Apple ID to proceed.
    5. Tap iCloud.
    6. Tap Contacts to toggle the switch to ON.
    7. If prompted, select the option to Merge contacts with iCloud.
    8. Tap the iCloud Backup app located at the bottom of the list.
    9. If disabled, tap to turn on iCloud Backup option.
    10. Tap Back Up Now to continue.

    Wait until the backup is finished. All your contacts should now have a separate backup on iCloud.

    Back up iPhone 8 Plus contacts through iTunes

    If you prefer to use iTunes to backup your contacts information on your iPhone, you will need a computer (Windows or Mac) that has the latest version of iTunes app installed. Then follow these steps once everything ready.

    1. Open iTunes on the computer.
    2. Connect your iPhone 8 Plus to the computer using the supplied USB cable.
    3. If prompted, enter the correct passcode for your iPhone or select Trust This Computer then follow the onscreen instructions.
    4. Select your iPhone 8 Plus from the list of available devices in iTunes.
    5. Navigate to the Summary section and then tap Contacts from the list.
    6. Select This computer to create the backup of your selected contacts on the computer. Otherwise, click iCloud to backup the contacts to iCloud.
    7. Click Back Up Now and then wait until the backup is successfully completed.

    How to backup photos and media files on your iPhone 8 Plus

    Photos and media files do take up huge space of your iPhone’s internal memory. The more files of these types you store, the faster the memory could become full. This is why it’s highly recommended to backup or move these files to either iCloud or iTunes. Doing so will free up more space on your iPhone’s internal storage, allowing it to accommodate new processes and services without showing performance issues.

    You can back up photos and media files through iCloud from your phone for as long as it’s connected to the Internet.

    How to backup photos and media files on iPhone 8 Plus through iCloud

    1. Navigate to the Home screen.
    2. Tap Settings.
    3. Tap your Apple ID at the top of the list.
    4. If prompted, enter your Apple ID to sign in.
    5. Tap iCloud to continue.
    6. Tap Photos.
    7. Tap the slider next to iCloud Photo Library to enable it.
    8. Tap iCloud to go back to the previous screen.
    9. Scroll to the bottom of the list and then tap the iCloud Backup app.
    10. If disabled, tap iCloud Backup to enable it.
    11. Tap Back Up Now to start the backup process of your photos.

    Wait until the backup is complete and your photos now have separate copies on iCloud.

    Back up photos and media files on your iPhone 8 Plus through iTunes

    Apple offers a dedicated app for iOS device management called iTunes. With iCloud, you can download more contents from the App Store or iTunes Store, upgrade to the latest iOS version, back up and restore iOS on your iPhone. To carry out these things, you need to secure a computer with the latest version of iTunes app installed. Once you have everything set, proceed with the following steps to backup your iPhone 8 Plus photos and media files with iTunes.

    1. Open iTunes on the computer.
    2. Connect your iPhone to the computer using the supplied USB cable/high speed connector.
    3. If prompted, enter the correct passcode for your device or select the option to Trust This Computer. Then follow the onscreen instructions to continue.
    4. Select your iPhone 8 Plus from the list of available devices in iTunes.
    5. Navigate to the Summary section and then click Photos from the list.
    6. Navigate to the Backups section on the right panel and then click This Computer. Doing so will create a backup of your selected photos on the computer. Otherwise, click iCloud if you want the backup of your photos to be stored on iCloud.
    7. Click Back Up Now to start the backup process.

    Wait the backup process is finished.

    Once it’s complete, you can navigate to iTunes Preferences-> Devices, to see if your backup was successfully created. If you are using a Windows computer, you can view this information by choosing Edit-> Preferences-> Devices from the menu bar at the top of the screen. You should then see the name of your device (iPhone 8 Plus) with the date and time that iTunes created the backup.

    How to restore backup files on your iPhone 8 plus from iCloud or iTunes

    The location of your backup files vary depending on the backup method you used. If you used iTunes to create the backup, you can find it in a specific directory or folder. However, the file path may vary depending on which computer you are using (Mac or Windows).

    To restore backup apps, contacts, photos and media contents on your iPhone 8 Plus, you will need to reload the software and complete the initial setup process. You can restore backups through your iPhone settings or a computer through iTunes.

    How to restore from an iCloud backup

    1. Turn on your iPhone.

    If you already set up your device, you need to erase all of its contents before you proceed with the subsequent steps to restore from your backup.

    1. Follow the onscreen setup steps until you get to the Apps & Data screen.
    2. Tap Restore from iCloud Backup.
    3. Sign in to iCloud with your Apple ID.
    4. Select your preferred backup.
    5. If prompted, enter your Apple ID to sign in to your account and continue to restore your apps and contents.

    Wait until the restore process is complete and then finish the setup process to start using your device again. Contents including your apps, photos, music and other information will continue to restore in the background for as long as your device is connected to the Internet and turned on.

    How to restore from an iTunes backup

    1. Open iTunes on the computer.
    2. Connect your iPhone 8 Plus to the computer using the supplied USB cable.
    3. If prompted, enter the passcode for your device or select the option to Trust This Computer then follow the onscreen instructions.
    4. Select your iPhone 8 Plus from the list of devices in iTunes.
    5. Click the Restore Backup button in iTunes.
    6. Locate and select the backup file you want to use.
    7. Click Restore and wait for the restore process to finish.

    Be sure to keep your iPhone 8 Plus connected after it reboots and then wait for it to sync with your computer. Once the syncing is complete, you can disconnect your iPhone.

    A more detailed, separate content on how to backup restore your iPhone 8 Plus with iCloud and iTunes will be covered in our next set of iPhone 8 Plus tutorials. Keep posted.

    Connect with Us

    If you need more help with the use of certain functions and features of the new Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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    iPhone 7 Plus headphone sound only works on one side, microphone not working, other issues

    Our #iPhone7 post for today provides solutions for some sound- and calls-related problems. We hope that this article will become another good reference for those experiencing similar troubles.

    If you are looking for solutions to your own #iOS issue, you can contact us by using the link provided at the bottom of this page.

    When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

    Below are specific topics we’re bringing for you today:

    Problem 1: iPhone 7 Plus long charging time, headphone sound only works on one side

    Dear all Good morning. Wishing my message finds you well. This is Ms. Maha Elsheemy from Egypt. I am writing with regard to my mobile — iPhone 7 Plus. I bought it 2 months ago and then the started to face the following: I do encounter a two troubles:

     

    • the battery re-charging process takes around three hours or more to be completely charged.
    • in addition, the headphones work with only one side while the other side doesn’t.

     

    Despite all of those, I tried to replace the headphones with a new one but the trouble is not fixed and only one side of the headphones works. I tried to use the troubleshooting help suggestions, for example, pressing on the lower level sound button and power key for 5-10sec. But this didn’t fix the above mentioned two troubles.

    I would like to add that my mobile is new. I bought it 2 months ago. And the trouble started lately when I noticed it takes long hours to be charged plus the headphones only one side work. And I was just wondering if you could send me the contacts of customer services branches.

    Last but not least I would like to thank your side for allowing for the clients to be in touch in case of encountering troubles. Looking forward to hear from you soon. Kind regards from Egypt. — Maha Elsheemy

    Solution: Hi Maha. Unlike some Android devices, Apple’s iPhone 7 and iPhone 7 Plus d not support fast charging yet so your experience of fully charging a near empty battery is just about normal. Our own iPhone 7 Plus takes over 3 hours to fully charge too so there’s really not a problem with your device. If you want to improve the charging performance in your device, we suggest that you do the tricks below:

    Charge your iPhone while in Airplane Mode. If you don’t plan on using your phone while it’s plugged in to the wall outlet, you can hasten the charging process by enabling Airplane Mode. While in this mode, all apps and services that require networking/connectivity function will be suspended, which means less number of apps running. The few apps running, the less battery consumption occurs, which also equals to fully charging the battery in a shorter time. If you’re not familiar with how to enable Airplane Mode, follow these steps:

    1. Launch Settings app from the Home screen.
    2. Next to Airplane Mode, tap the toggle switch to enable or disable airplane mode.
    3. You’ve now enabled or disabled airplane mode.

    While in Airplane Mode, you can still use wifi in your device but we recommend that you turn it off as well.

    Keep in mind that while Airplane Mode is active, you won’t be able to receive calls or text message.

    Use a faster Apple charger such as the one designed for the iPad. While your iPhone 7 charger can do the normal charging rate, it does the job slower compared to that of the iPad’s charging brick. That’s because the latter’s charging brick, rated at 12W, 2.1A, can pump more needed power to the battery than your iPhone 7’s charger, which has 5W, 1A rating. We use this trick to charge our iPhone 7 and iPhone 7 Plus most of the time since it only takes over two hours to fully charge the battery. Don’t worry, Apple confirms that it’s safe to use the iPad’s adapter to charge your iPhone 7 Plus.

    Your second issue is most probably caused by a setting you’ve enabled by accident or forgotten. To fix it, we suggest that you check Mono Audio option first. You can do that by doing the following steps:

    1. Launch Settings app from the Home screen.
    2. Tap General.
    3. Tap Accessibility.
    4. Move the slider for Mono Audio under Hearing section to the left to turn it off.
    5. If Mono Audio is already turned off, the most likely reason is option at the bottom to turn audio all the way to left or right speaker. Make sure that this is not the case by putting the speakers balance indicator in the middle instead of all the way to the left or right.

    Problem 2: iPhone 7 Plus microphone not working when using other apps

    I recently purchased an iPhone 7 plus. 6 mos after the good working days with this device, i experienced problems on the microphones. During a normal voice calls it works really good. But when i turn into some app with video chat, the microphone will not work anymore. The same as clear as the normal voice calls. Even Siri cannot hear me.

    I also tried voice recording and still not working. But when i connect the headphone jack it will work. I tried soft reset but nothing happens. Do you have any solutions for this issue? — Cganengyao

    Solution: Hi Cganengyao. Are you using a headset during normal voice calls or not? If you are, then your phone’s microphone is most probably fried for some reason. Voice calls using a headset does not use the built-in phone microphone as you’re utilizing the headset’s own microphone.

    However, if you’re not using a headset during normal voice calls and the other end can hear you just fine, there may be a software problem preventing the microphone from working when accessed by other apps. To fix the issue, we suggest that you do a restore the phone as a new device. Avoid restoring from backup to prevent re-introducing the bug that may be caused by one of your apps. To restore your iPhone 7 plus, kindly do the following:

    1. Create a backup of your files. You can do that in a number of ways but the fastest and most effective way is by using iTunes in your PC or Mac. If you don’t want to create a backup at all, you can simply erase everything on the phone by following the steps in this link.
    2. Connect your iPhone to your computer with the cable that came with your phone.
    3. We assume you remember your phone’s passcode so simply enter it when you’re prompted for it.
    4. Select your iPhone once iTunes asks you for the specific device.
    5. Once you’re in the Summary panel or screen, select the option that will restore your device (Restore).
    6. Confirm by clicking on Restore button.
    7. Wait for a few moments while iTunes restores your device to its factory settings. It may also take some time if iTunes will need to install an updated operating system version.
    8. After this factory reset, all software settings should be restored to their defaults.

    Problem 3: iPhone 7 voice calls drops in and out

    Every time I make a call, or receive a call. The recipient keeps having to tell me to repeat what I have said. The call drops in and out, and can only be described as if I am walking away from the phone. I have changed networks, but the problem still remains. I contacted Apple, and they conducted a diagnostic check whilst on the phone, and it all came back 100%. I have tried turning off my 4G, but it still happens. Please help, as it is driving me crazy. — Tim Byles

    Solution: Hi Tim. There are only three possible reasons for your problem:

    • bad microphone
    • unknown hardware issue
    • bad signal reception/poor network service in your location/network problem

    To check if it’s a microphone problem, you want to do a simple trick. Follow these steps:

    1. Open the Voice Memos app from your Home screen. If you can’t find it, try checking the Utilities folder.
    2. Tap the red record button so you can record your own voice.
    3. Tap the stop button to stop the recording at any time. If you want to continue with the same recording, you can hit record again.
    4. Tap Done when you are satisfied with your recording. Type a name into the field if you wish to name your recording.
    5. Tap Save.

    Once’you’ve saved the recording, open it again and listen to it. If you can hear your voice clearly, without any obvious static or interference, that means the device’s microphone is working. That leaves you two possible reasons — an unknown phone issue, or a network-side issue. Since there’s no way to know which of them is true, we suggest that you talk to your carrier and let them know about the problem. In most cases, network problems are to blame so let them help you isolate the cause. If they’ll say that there are no issues on their network in your area, you’ll most likely be advised to get a new phone. In that case, you should contact Apple so they can process a replacement phone for you.

     


    Engage with us

    If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

    Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.

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    Apple iPhone 8 Starters Guide: How to use and manage iOS 11 network and connectivity settings [Tutorials]

    Apple has just made an official announcement of its newest flagship smartphones — the iPhone 8 and iPhone 8 Plus. Aside from being crafted with fresh, sophisticated designs, both these iPhones entrenched a number of new specs and more advanced functions fuelled by Apple’s new A11 Bionic processor.

    The new iPhones would go up for a pre-order on the 15th of September, a week before the final release date. If you ever yearned to be among the first few people to get a hold of these new iPhones, this post highlights some basic guidelines that will walk you through the basics of the iPhone 8 network and connectivity features. Read on to learn the basic requisites of using and configuring each of the following connectivity features on the iPhone 8 and make the most of your new iOS 11 device.

    How to use and manage Bluetooth on iPhone 8?

    The implementation of iOS 11 has brought a revamped to the Control Center among iOS devices. The modified Control Center interface will no longer sport the three-pane view, making it even more convenient and work better for your needs.  

    The new Control Center can also be customized according to your preference as it now offers a green + or red – controls to you to add the options you want or remove the ones you don’t want to be in there. Among the available controls and options you can use and manage through the iOS 11 control center are Airplane Mode, Wi-Fi, and Bluetooth, to name a few. Highlighted below is a step-by-step guide on how to turn Bluetooth on or off and how to pair your iPhone 8 with other Bluetooth-enabled devices. Feel free to refer to this guide when needed.

    Steps on how to turn Bluetooth on or off:

    Just like other iOS features, you will need to turn Bluetooth on in order to use the feature or pair your new iPhone to other Bluetooth devices. The following steps will teach you how to turn this feature on or off using the iOS 11 control center. Here’s how:

    1. Navigate to the Home screen or any screen.
    2. Slide your finger up from the bottom of the screen. Doing so will open the Control Center. If you see a small arrow, slide your finger up again.
    3. When the control center launches, tap the Bluetooth icon. Doing so will turn on or enable Bluetooth on your iPhone.

    Once enabled, your iPhone 8 is now ready for pairing with other compatible Bluetooth-enabled devices nearby.

    Steps on how to pair your iPhone 8 to other Bluetooth devices:

    You now have enabled Bluetooth on your iPhone 8 so it’s all set to be paired with other Bluetooth devices. Here’s how:

    1. Navigate to the Home screen.
    2. Tap Settings.
    3. Tap Bluetooth.

    Considering that Bluetooth is already enabled, your iPhone will automatically scan for available devices.

    1. Once it’s done scanning, tap to select the device you want to pair.
    2. If prompted, tap Pair. Otherwise, enter the correct PIN and then tap OK to proceed.
    3. Go to the other device you want to pair with your iPhone 8. Tap the given option to accept the pairing.

    Wait until both devices are successfully paired and  you should be all set.

    How to use and manage GPS on your iPhone 8

    When you enable Location Services on your device, you can individually control which apps and system services can have access to Location Services data. When enabled, apps and websites like Maps, Weather, and Camera can use information from Wi-Fi, Cellular, Bluetooth and Global Positioning System (GPS) to determine your approximate location.

    You will know if Location Services is active if you see a black or white icon in the status bar on your iPhone. Usually, you will be asked to allow the app to access your location the first time the app attempts to access your location.

    On the other hand, turning Location Services off will deny relevant apps from using your location in the foreground or background, thus limiting performance of various Apple and third-party  applications.

    Should you need help connecting to GPS on your iPhone 8, refer to these steps:

    1. Navigate to the Home screen.
    2. Tap Settings.
    3. Select Privacy.
    4. Tap Location Services.
    5. Toggle the switch next to Location Services to turn the feature on or off.
    6. To manage permission for individual apps to use location services on your iPhone, tap the desired app and select from the given options including Never, While Using the App, or Always.

    How to use and manage iPhone 8 Tethering feature

    While it is not common for most people to use mobile phones as modem or router, there are times when you just got no other options to connect to the Internet but with your smartphone. Smartphones these days are just powerful enough to serve several purposes including Internet sharing. In case you’re wondering how to get this done with your iPhone 8, the following steps will help you get started. Here’s how to share internet connection from your iPhone 8 with a computer:

    1. Navigate to the Home screen.
    2. Tap Settings.
    3. Tap Personal Hotspot.
    4. Toggle the switch next to Personal Hotspot to turn the feature on.
    5. Next, connect your iPhone 8 to the computer using the supplied USB cable.
    6. Wait until syncing is complete and then your iPhone will automatically start tethering.

    In the case where you don’t see any option for Personal Hotspot, contact your carrier to ensure that Personal Hotspot is included in your plan.

    How to use Mobile Hotspot with your iPhone 8

    Aside from tethering, you can also share your mobile internet with other devices using your iPhone 8 Mobile Hotspot. Again, you will need to enable Personal Hotspot on your iPhone 8 to make this possible. To help you get started, follow these steps:

    1. Navigate to the Home screen.
    2. Tap Settings.
    3. Select Personal Hotspot.
    4. Toggle the switch next to Personal Hotspot to turn the feature ON.
    5. If necessary, tap Wi-Fi Password to change the Wi-Fi password. The Wi-Fi Network name is similar to that of your device’s name. You can find this information by going to Settings-> General-> About section.

    How to use and manage Wi-Fi Settings on your iPhone 8

    It is important to know even at least the basics on Wi-Fi settings management with your new iPhone especially when dealing with different types of network connectivity issues in the future. The following steps highlights the process in enabling/disabling Wi-Fi, deleting or forgetting Wi-Fi network, as well as scanning and connecting to a Wi-Fi network on your iPhone 8.

    Follow these steps to enable or disable Wi-Fi network on your iPhone 8:

    1. Navigate to the Home screen or any screen you want.
    2. Slide your finger up from the bottom of the screen. Doing so will open the Control Center. If you see a small arrow on the screen, slide your finger up again.
    3. Tap the Wi-Fi icon on the Control Center to turn the Wi-Fi on or off.

    When Wi-Fi is enabled, you can start scanning and connecting to your preferred wireless network.

    How to scan and connect to a wireless network on your iPhone 8

    1. Navigate to the Home screen.
    2. Tap Settings.
    3. Tap Wi-Fi.
    4. If necessary, tap the Wi-Fi slider to turn Wi-Fi on.

    Your iPhone will then automatically scan for Wi-Fi networks.

    1. Scroll to and tap to select the wireless network you want to connect to.
    2. If prompted, enter the correct password to continue. This is usually the case when attempting to connect to a private network.
    3. Tap Join.

    Wait until the your device successfully connects to the selected wireless network.

    How to delete or forget network on your iPhone

    Forgetting or deleting the network is sometimes needed when things go wrong with your iPhone’s wireless functions like when it’s unable to connect to an active wireless network. Relevant information such as Wi-Fi password, and server settings will then be deleted in the process. Here’s how it’s done:

    1. Navigate to the Home screen.
    2. Tap Settings.
    3. Tap .Wi-Fi
    4. Tap the blue “i” or information icon located next to the Wi-Fi network you want to delete.
    5. Tap the option to Forget this Network.

    The selected Wi-Fi network will then be removed from the current list of available networks on your iPhone. If you wish to use that same network, you will need to add that network again.

    How to use and manage network and VoLTE settings on your iPhone 8

    The following highlights the basic steps in configuring network settings on your iPhone 8 including APN and VoLTE settings management.

    Here are the steps on how to enable/disable VoLTE on your iPhone 8:

    1. Navigate to any Home screen.
    2. Tap Settings.
    3. Tap Cellular.
    4. Tap Cellular Data Options.
    5. Select the option to Enable LTE.
    6. Tap Voice & Data (for VoLTE). Or select any from other given options. You may opt to select Data Only or turn Cellular data OFF.

    How to perform a network reset on your iPhone 8

    In case you will have some trouble using Wi-Fi or encounter an error when using Wi-Fi with your new iPhone, performing a network reset will likely resolve the problem. Here’s how:

    1. Navigate to the Home screen.
    2. Tap Settings.
    3. Tap General.
    4. Tap Reset.
    5. Select the option to Reset Network Settings.
    6. If prompted, type in the correct password for your device.
    7. Confirm action.

    Resetting network settings on your iPhone will reset all data connections back to the original or factory defaults. Wi-Fi profiles and networks, tethered connections, paired Bluetooth devices, network selections, and other relevant information will be deleted in the process.

    So there you have it, the basics of iOS 11 network connectivity settings management with your new iPhone 8. A more detailed and dedicated content for each of these topics will be covered in our next set of iPhone 8 tutorials, so please keep posted.

    Connect with Us

    If you need more help with the use of certain functions and features of the new Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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