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    iPhone 6 becomes unresponsive, screen turns black and won’t turn on, other issues

    Hello everyone and welcome to another #iPhone6 troubleshooting page. As the title says, this article is meant to address some questions regarding the iPhone 6 devices being unable to turn on. more importantly, we also give you tips on what to do when faced with circumstances mentioned below. For those new to our support site, we also cover similar issues in the past days and weeks so feel free to browse previously published articles.

    If you are looking for solutions to your own #iOS issue, you can contact us by using the link provided at the bottom of this page.

    When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

    Below are specific topics we’re bringing for you today:

    Problem 1: iPhone 6 becomes unresponsive, screen turns black and won’t turn on

    Hi there. I have an iPhone 6, 64GB, and recently when I tried to turn it on the screen just displayed a blue-black screen with a stripe down the side of it. I thought this was strange, as the phone had been in a bag padded all around with clothes and no damage had been done to the bag. And so I tried to turn it off and turn it back on, which did not work. The screen remained completely black and unresponsive. I then tried the trick where I hold down the top button and the home button, which didn’t work. I even tried plugging it into the computer to wither restore the phone or figure out something else I could do, but as this is a relatively new phone and I hadn’t gotten the chance to sync it to my computer yet, iTunes told me that I would have to enter the passcode on my phone before it could access the phone’s data– however, my phone was still unresponsive.

    All of this happened a couple of days after I updated the phone, and had been noticing a few quirks, like apps closing by themselves and the phone restarting. I might also add that shortly after the screen went black, I noticed that the top right-hand corner of the screen was really hot, and every time I plug my phone into an outlet to see if it will work again (it hasn’t), that part of the screen heats up again, which leads me to believe that the phone isn’t completely dead or broken. Any way you can help or advice you could give me would be greatly appreciated! — Rain Yeatts

    Solution: Hi Rain. Your phone either suffers from a defective screen issue, or won’t turn on at all. To know if it’s the former, try to check if your phone does any of the following:

    • vibrates when restarting
    • makes sound for incoming messages and/or notifications
    • rings when you call your number
    • shows any light indicator
    • displays the Apple logo when connected to a charger

    If the device shows any of the indicators above, the problem must be isolated to the screen only and thus, screen troubleshooting must be done accordingly. Below are some of the things that you must try:

    1. Make sure that your screen isn’t cracked, chipped, or damaged.
    2. If you have a case or screen protector, take it off.
    3. If you’re wearing gloves, take them off.
    4. If you’ve put any stickers over the screen or sensors, peel them off.
    5. Make sure that your screen is clean.

    Sometimes, updating an iOS device via DFU Mode helps in fixing rare screen issues due to a software glitch. If you haven’t tried this yet, here are the steps:

    1. In your computer, close all active apps.
    2. Open iTunes.
    3. Turn off your iPhone. If you can’t turn it off normally, let the battery drain to 0% so the phone powers down on its own. Charge the phone for at least an hour without attempting to turn it on.
    4. Connect your iPhone to the computer via USB cable.
    5. Press and hold the Power button for at least 3 seconds.
    6. Press and hold the Volume Down button on the left side of the iPhone while continuing to hold the Power button. Be sure to hold both Power and Volume Down keys for 10 seconds. If Apple logo appears at this time, repeat steps 5 and 6. Apple logo should not show at all.
    7. Continue to hold Volume Down key for another 5 seconds. If the Plug into iTunes screen is displayed, repeat steps 5-7. Plug into iTunes screen should not show up.
    8. You’ll know that your phone is in DFU mode if the screen remains black. Your computer should then tell you that iTunes has detected an iPhone.
    9. Follow the on-screen steps in your computer to do a full recovery.

    If the phone won’t turn off, won’t load DFU mode, or has become totally unresponsive and does not do any of the things above, there must be a hardware issue that causes it. It can be a defective battery, a malfunctioning power management IC, or some unknown hardware fault. You should contact Apple for support.

    Problem 2: What to do if previously working iPhone 6 got dropped and stopped working normally

    My iPhone 6 is not turning on after I dropped it, it was a very small height less than 0.5 meters. I try to turn it on and nothing happens but when I put on the Lighting cable it tries to turn on and the Apple logo shows up for 5 secs and turns off, and again it turns on until the Apple logo with black background shows up and again turns off, by itself without touching anything. (When it is not charging even the Apple logo doesn’t show up and doesn’t try to turn on). More info: Battery was at 90%, Also nothing happens when I try to charge it with the PC (USB cable) and it doesn’t show up in PC at USB connected Devices as it usually should. Thanks! — Altin Mullaidrizi

    Solution: Hi Altin. If the symptoms you mention were not present before the phone got accidentally dropped and was working normally, your device must be damaged internally. This means that there’s an on-going hardware malfunction causing the issues reported here. Since we don’t support hardware troubleshooting and diagnostics, be sure to call Apple so their technicians can take a look at it. Misuse like accidentally dropping a device or water damage automatically voids any manufacturer warranty so any repair with Apple may not be free.

    Problem 3: iPhone 6 won’t turn on after screen replacement

    My fiance has this iPhone 6. The screen ended up cracking but could hold a charge perfectly fine. After a while the crack grew and and she couldn’t use the numbers on the lock screen to open the phone so we had a new phone screen put in and it worked great for about a week and no troubles then charged and all. the phone died in the living room and it will not turn on or respond at all even plugging it in. we’ve tried everything we could look up?? Also I went back to the store that replaced the screen and there was nothing they could do but send it to a guy to work on the motherboard. So that’s are issue thanks for the help! Also could they have damaged this? — Tony

    Solution: Hi Tony. If initial hardware checks showed that a motherboard repair is necessary, as recommended by the shop, it means your phone cannot be fixed by doing software solutions in your end. If your point in contacting us is to see if there’s still anything that you can do other than go through motherboard repair, we say it depends on the problem. However, since a shop has already checked the phone physically and found out that there may be a motherboard problem, you should follow their advice. The most that you can do on your level is to perform limited software troubleshooting and nothing more. These software troubleshooting includes installing updates, restore, and update via DFU Mode. We don’t know the real score but there’s a chance the first repair to replace the screen did not address all issues. Remember, your phone was physically impacted which resulted to the screen cracking. It’s possible that the force of the impact may have affected other components inside so even if the screen has been replaced, the other damaged parts remained. This is not an isolated case for physically impacted devices so doing software troubleshooting is almost pointless to begin with. Obviously, you can’t fix a hardware issue by changing some software settings. Unless you are familiar with the inner workings of an iPhone 6 hardware, how to diagnose their issues and how to replace parts, do-it-yourself repair will most likely leave with a worse phone than with a working one. We say let a professional take a look at the hardware so they can tell you if the phone can still be fixed.

     


    Engage with us

    If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

    Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.

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    iPhone 7 can’t receive messages but another device can, not detecting any SIM card, other issues

    Hello iPhone fans! Today, we bring you solutions for some messaging / texting issues reported by some users. We hope you’ll find this post helpful.

    If you are looking for solutions to your own #iOS issue, you can contact us by using the link provided at the bottom of this page.

    When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

    Below are specific topics we’re bringing for you today:

    Problem 1: iPhone 7 not receiving all SMS, group message, getting delayed messages

    Good afternoon. I have a relatively new iPhone 7 that was purchased in only September. In group texts that include both iPhone and non-iPhone users, I can send messages and everyone receives but more often than not, I do not get any of the responses. Other members of the chat have to screenshot their phone and send them to me so I can see the responses. On some occasions, I will get over 180 texts at once which are the responses and messages from the previous 4 days or I don’t ever receive them at all. I have tried turning on and off the Cellular data per an Apple recommendation. I have reset my network settings. I have reset all settings. I have obviously confirmed that my group messages SMS and MMS are all activated. This happens on my previous phone as well towards the end so I know it is not the physical phone. Any recommendations to this? — Mike Williamson

    Solution: Hi Mike. This may be a network issue. The circumstances in this case, especially since the same exact problem occurred in another device presumably with your same account (number), point to that. By network issue, we mean to say that your carrier’s system is having some problems transmitting your messages from time to time. You must talk to them about this so they can look into it. There may or may not be an effective solution for the situation though. Still, it’s still worth mentioning that the issue occurred in at least two of your devices so they can check your account logs.

    Problem 2: Verizon iPhone 7 new blank messaging window pops up when selecting contact from Favorites list, iPhone 7 update issues

    I have updated my iPhone to the latest iOS 11.1.1 version. But since 11.0.3 my text messaging app has been problematic. When I chose a person to contact from my favorites by tapping the blue messaging bubble, a new BLANK messaging window opens. Then I have to tap the COMPOSE icon on the screen and type the contact’s name again. Then all the previous group chats and threads with that contact’s name appears, even though I never saved them. So then I have to scroll all the way down till I find the one contact I want to message. The same thing also happens when I use the messaging app directly from my home screen. Messaging works, but it’s a lot of steps to go through to find the person I want to message.

    I have spoken to Apple support numerous times and have rebooted the phone and even performed a total wipe and reinstall. But nothing changed. Finally a supervisor tried to help and worked on the problem. She discovered that it is a carrier problem. Many people on VERIZON have the same issue. There was nothing she could do for me after hours of trying to correct the problem. — Kit

    Solution: Hi Kit. Operating systems and apps are not perfect. Even though experienced and well-funded developers like those from Apple and from carriers try their best to polish their products before releasing them, bugs or glitches such as the one you’re experiencing can still happen from time to time. If an Apple representative has isolated the problem to carrier glitch, that means that it’s a coding issue. There must be an unforeseen code that may be missing, had been added, or not compatible with other systems. This happens all the time, especially since operating systems like iOS are regularly evolving. The best thing that you can do right now is to contact Verizon and report the bug to them. There may or may not be an immediate fix to the problem so what you can then do is to simply wait. Remember, the more users report the same exact bug, the higher the chance that developers will notice it. Everytime you report a bug, a ticket will be created for it so be sure to include all relevant information a developer may need. In this case, be sure to mention your particular phone model, operating system version, name of the app, and a good description of the symptom/s.

    We are yet to receive reports of the same nature from other iPhone 7 users from Verizon but we will also be collecting data to aid us in finding ways to fix it. We will update this post accordingly if we’ll be able to come up with a solution.

    Problem 3: iPhone 7 not detecting any SIM card

    Hello! I’m a long term traveler, I’ve been traveling for 7+ months with my iPhone 6. AT&T unlocked the phone for me when I left and I’ve used different SIM cards in different countries with no problems. For reasons I can’t understand, I got a new SIM card same as usual, but now no SIM cards will work with my phone. I’ve tried different SIM cards and different countries but no one can figure it out. I updated to the new iOS 11.02 hoping that might fix some bug but no luck. I’ve rebooted, reset all settings, turned on and off but alas now I’m at a loss. The last cell phone place I took it to, the Malaysian guy told me he thought maybe it became locked again and he tried to unlock it but it is unlocked. He said it could be an antenna malfunction?

    I’ve had the phone for 2 years so maybe it’s just the end of the line? I’m out of options and as a girl traveling solo I would feel so much safer if I just had a working SIM with me for emergencies. Any help would be greatly appreciated. Skyler in Kuala Lumpur *But originally from Texas 🙂 — Skylersnowlewis

    Solution: Hi Skylersnowlewis. Does your iPhone still detects any other SIM card, like the original SIM card from your home network in Texas? In other words, does the phone still shows that it’s reading a SIM card when you insert it (eventhough it may say it’s out of coverage area)? If it does, it’s possible that some software settings may have been changed in your device that prevents it from reading third party SIM cards.

    On the other hand, if your iPhone does not seem to show any indication that it’s detecting any SIM card, even when using the US SIM, that may suggest that your phone’s SIM card slot may be defective. Try pressing the SIM card when it’s in the slot to put pressure on the card and metallic contact beneath it. Otherwise, have the phone repaired for a possible SIM card slot problem.

    Problem 4: iPhone 7 can’t receive messages but other devices can

    Hi. I upgraded from iPhone 6 to 7 this week and have had 2 incidences of just not receiving texts. One actually showed up on my laptop as an iMessage but not on my phone. The same individual sent me another text later and it came through. Then last night..received 3 texts in a row from my son, to me and his dad (group)- the first text to me did not come through but the others did. It is not very comforting to think I am not receiving texts. Thoughts? — Margaretta Page

    Solution: Hi Margaretta. It’s possible that you may have nominated your Apple ID to receive text messages instead of your phone number. This may be the reason why your Mac or laptop received your messages but not your phone.

    To check if your phone number is set to send and receive text messages, do the following steps:

    1. Open Settings app.
    2. Tap Messages.
    3. Tap Send & Receive.

    If you can’t see your phone number, try to link your iPhone number to your Apple ID. This will allow you to send and receive iMessages in your iPhone 7. To associate your phone number to your Apple ID, follow these steps:

    1. Open Settings app.
    2. Tap Messages and turn on iMessage.
    3. Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
    4. In the “You can be reached” section, make sure that there are checkmarks beside your phone number and Apple ID.
    5. Go to Settings > FaceTime and follow the same steps.

     


    Engage with us

    If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

    Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.

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    What to do if your iPhone 6S Plus is not turning on, black screen issue, other issues

    Hello and welcome to our new #iPhone6SPlus troubleshooting article. This post is a response to a rather increasing cases of iPhone 6, 6S, and 6S Plus devices experiencing power problems. We hope you’ll find it helpful.

    If you are looking for solutions to your own #iOS issue, you can contact us by using the link provided at the bottom of this page.

    When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

    Below are specific topics we’re bringing for you today:

    Problem 1: iPhone 6 rings during calls but screen stays black

    I have an iPhone 6 that the screen randomly went black on and nothing that I have found on the internet and tried has worked. The day before the screen went black, it’s as if someone was controlling the phone…without touching anything my phone I watched it attempt to go into Facebook app and Safari. This went on for at least 10 minutes before shutting the phone down and restarting it. I charged the phone overnight as I always do and didn’t use it again that day. The next day the phone seemed to work fine for the first couple of hours, but as I was sending a text, the screen gradually faded and went black completely. I have tried doing a hard reset (home button and power button), restoring and resetting DFU mode in ITunes. iTunes recognizes the phone and went through the resetting process and said that it was ready to use, but screen is still black. I checked for water damage by looking at the light where the SIM card is and didn’t see any red light. I cleaned the power port and used several different cords to make sure the battery wasn’t dead. I don’t think it’s a battery issue, because I left the phone alone for over a week and the battery died. I know this because when I called the phone it went straight to voicemail. I charged it overnight and although it didn’t make a difference to the screen I know it charged because when I called back today it rang 5-6 times before going to voicemail. I didn’t buy the phone from Apple (I bought it from a friend who had no issues with it other than the speaker crackling when headphones were plugged in), so I can’t take it to them for repair. Any ideas on what the issue could be and how I can fix it myself? Any help will be greatly appreciated! — Amy

    Solution: Hi Amy. Given the fact that the screen stayed black after  updating it via DFU mode, the only logical reason that we can think of is bad hardware. Since you did not provide any useful history about your device, we can’t tell you exactly what’s going on but if a forced software update via DFU mode did not help, it’s very likely that you have a hardware malfunction at hand. Common reasons for an issue like this includes accidentally dropping/ physically impacting the device, and/or water damage. Since iPhone 6 and iPhone 6S Plus devices do not have water-resistance protection, there’s a chance that it may still be damaged by water even though the built-in Liquid Contact Indicators (LCI) were not triggered.

    We think that the problem has something to do with a bad screen assembly. This assembly has three major components — digitizer, monitor, and flex cable. The monitor is the part the displays the images that you see. In order to interact with the operating system, a digitizer, which is on top of the monitor, converts analog finger touches into digital signals. These signals in turn are transmitted to the operating system via flex cable. So, the reason why the phone seemed to act on its own, opening apps and all, may be caused by a faulty digitizer. The current black screen state must be related to that.

    To fix the problem, you must let a professional take a look at the hardware so you’ll be advised if replacing the screen assembly will help. If you can no longer bring the device to Apple at this time, try to send the phone in to a good independent third party shop. If your phone was exposed to liquid before, make sure that you mention that to the technician so they can attemtpt to clean and dry the phone properly before performing hardware diagnostics.

    Problem 2: iPhone 6S stuck in Apple logo screen, boot loop

    iPhone 6s Plus suddenly started continuously going from white Apple logo to a blank blue/black screen. I’ve held down the lock button and the Home button at the same time and it’ll bring the white apple logo screen up and go right back to doing the same routine all over again. Have tried holding just the lock button down and it just goes either to the blank screen or white screen and again continues switching from screen to screen. It won’t stop and show the lock screen to put my password in and it won’t do anything to allow me to even attempt to get into my phone. When this started my phone wasn’t dead, had never done this before, and started doing this out of nowhere after working perfectly fine like normal, like every other day with no problems.

    I have a Google Chromebook for a laptop which won’t allow me to download iTunes being an all Google computer. Is there a way to fix this without iTunes? (If not, I can use a computer from a friend). Why did this start and what caused it? How can this get fixed? — Becky

    Solution: Hi Becky. Assuming your phone was never misused (not dropped, physically impacted, or exposed to elements/water), the reason may be software-related. You may have installed an incompatible or malicious app, or that the software may encountered an error. An operating system like iOS is designed to work around minor errors to allow it to do other tasks but since the problem appears at the boot up phase, there’s nothing much that you can do. To see if our suspicion about a possible software error is causing it, you must try to update the device via DFU mode. Here’s how:

    1. In your computer, close all active apps.
    2. Open iTunes.
    3. Turn off your iPhone. If you can’t turn it off normally, let the battery drain to 0% so the phone powers down on its own. Charge the phone for at least an hour without attempting to turn it on.
    4. Connect your iPhone to the computer via USB cable.
    5. Press and hold the Power button for at least 3 seconds.
    6. Press and hold the Volume Down button on the left side of the iPhone while continuing to hold the Power button. Be sure to hold both Power and Volume Down keys for 10 seconds. If Apple logo appears at this time, repeat steps 5 and 6. Apple logo should not show at all.
    7. Continue to hold Volume Down key for another 5 seconds. If the Plug into iTunes screen is displayed, repeat steps 5-7. Plug into iTunes screen should not show up.
    8. You’ll know that your phone is in DFU mode if the screen remains black. Your computer should then tell you that iTunes has detected an iPhone.
    9. Follow the on-screen steps in your computer to do a full recovery.

    Remember, doing a full restore via DFU Mode only affects the software aspect of this problem. If nothing happens after doing it, or if you’ll be unable to even complete the entire procedure, that means bad hardware must be to blame. In this case, you must contact Apple for repair or replacement.

    Problem 3: What to do if your iPhone 6S Plus is not turning on

    Hello. Thank you for your cool website. I have read all your instruction about dead iPhones but unfortunately, my iPhone problem is not listed in your instruction list. Please can you help me? My Iphone 6S plus has a problem like this: when I buy it at the first days at the screen appeared vertical lines and it keeps on restarting. In those days when I open or install multiple apps at the same times the screen goes to stop working and after a minute it goes to restarting and now after two days it goes dead and nothing appear in the screen. And the PC can not recognize it.

    Also I have tried power+home button instruction but the Apple logo does not appear now. It looks like charging but not full functional like normal charging because the charger adapter is just warming up a little it looks its not charging like normal. but now it look its completely dead . Now what can I do please can you help me? Thank you very much. Best Regards. — Behnod

    Solution: Hi Behnod. The iPhone 6 and iPhone 6S devices were released about two years ago so we assume your device is not brand new when you got it. This means that the phone may already be affected by problems even before you bought it. In fact, we think that’s exactly the situation since you noticed problems a few days after receiving the phone.

    As far as troubleshooting is concerned, you’re only limited to the basic software solutions that we provide in this blog. These solutions include

    • restarting the phone,
    • uninstalling apps
    • restoring the phone as a new device, and at most,
    • restoring via DFU mode (steps provided above)

    If you’ve already attempted these solutions before contacting us and there was no positive result at all, that’s an indication that hardware malfunction is preventing the device from booting up. In this situation, it can be due to:

    • a bad charging cable and/or adapter
    • malfunctioning battery
    • a damaged screen (phone must still be turning on)
    • or other unknown hardware failure.

    Check the accessories

    Does your phone appear to be charging because it’s warming up when connected to charger? or does it remain unaffected when charging? In any case, the first thing that you want to do is to ensure that you’re using good working charging cable and adapter. If you have another iPhone 6, try using its charging cable and adapter to charge the problematic device. If you’re lucky, you may be able to fix the problem by doing this common sense step.

    As part of this troubleshooting procedure, be sure to also do an ocular inspection of the charging port. There may be debris, lint, or foreign object that causes poor connection between the charging cable and the metallic contacts in the port. If possible, try to use some form of magnification like the ones used in electronic shops so you can see the parts. If you think the charging port may be blocked or dirty, try to use a can of compressed air to dislodge particles inside. Avoid sticking something inside as there’s a chance that you’ll damage or bend the pins.

    Verify if the phone turns on

    There’s a difference between a damaged screen problem and iPhone not turning issues. The former means that the phone still powers on but the screen no longer functions. In this case, you should still be able to ring the phone and it should still be making sound notifications and vibrations. To fix this issue, you must replace the screen assembly.

    The latter means that the phone is totally dead system-wide. The best way to determine this is by ringing your number or sending a message to it. If it doesn’t ring, vibrate, or make sound notifications, you can bet is completely off. (An issue like this may be caused by a few things including the items mentioned below:)

    • a bad charging cable and/or adapter
    • malfunctioning battery
    • a damaged screen (phone must still be turning on)
    • or other unknown hardware failure.

    To fix the problem, you’ll have to let a professional check the hardware so proper diagnostics can be done. If Apple support is out of the question, bring it to a third party shop.

     


    Engage with us

    If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

    Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.

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    How to fix an iPhone 7 Plus that cannot connect to or pair with other Bluetooth devices? [Troubleshooting Guide]

    Apple’s iPhone 7 and iPhone 7 Plus both incorporate Bluetooth 4.2 specification. While this may not be the fastest in terms of data rate and longest in terms of range, it still can offer a decent connectionless broadcasting to end-users. In fact, devices with Bluetooth 4.2 feature can connect to other compatible Bluetooth-enabled devices within 50 meters distance. So for as long as you’re within range to your paired device, then everything should work perfectly fine. But for some reasons, many iPhone 7 Plus owners complained and wondered why Bluetooth is not working as intended on their iOS device.

    Some said that their iPhone cannot connect to a car Bluetooth or any other Bluetooth devices? Why does it happen and what must be done in order to get their iPhone 7 Bluetooth function to work? This post will explicate why and how Bluetooth problems occur on your iOS device. If you wish to find out the answers to the same questions or fix a similar issue on the same device, then read on and get help.

    But before anything else, if you have other concerns with your iPhone 7 Plus, make sure you drop by our troubleshooting page for we have already addressed some of the most commonly reported issues with this new iPhone. If you need further assistance or if you can’t find what you’re looking for in that page, fill up our iPhone issues questionnaire and hit submit. Don’t worry, it’s a free consultation service so you don’t have to worry about anything. Just give us more information about the problem and we’ll do our best to help you fix it.

    Why is your iPhone 7 Plus unable to connect to or work with other Bluetooth devices?

    In order to use Bluetooth functions, you need to turn on the Bluetooth feature on your device beforehand. Since you are already attempting to pair or connect your iPhone 7 Plus to other Bluetooth devices, then chances are that you already have turned it on. But just to make sure, go back to your iPhone Settings-> Bluetooth-> then toggle the switch to turn Bluetooth off and then back on. Or if you prefer, you can access the Bluetooth icon straight from the control center. When enabled, you should see the Bluetooth (B in blue circle) icon in the status bar.

    Another possibility is that the other Bluetooth device you are trying to connect to or pair with may be out range. Again, take note that your iPhone 7 Plus is only of establishing Bluetooth connections with other devices in a 50-meter range. Farther than that distance is no longer possible.

    While installing the latest iOS update is highly recommended to keep your iPhone system updated and optimized, there are times when updates also ruin the system instead. A faulty software update can also mess up your iPhone’s connectivity functions including Bluetooth. Some updates, especially major iOS may tend to override the current settings on your device when installed. As a result, your previous settings are no longer working after the update. Often times, a soft reset can rectify the glitch and get things back to work perfectly fine again.

    Majority if not all causes of Bluetooth problems on the iPhone are software-related. Unless of course, if there were previous instances of hard drops or liquid exposure on the device, which might have damaged some of the iPhone components tied to Bluetooth functionality.

    How to fix your iPhone 7 Plus that won’t connect to Bluetooth?

    Assuming that you already turned on Bluetooth on your iPhone and that the other Bluetooth device you are trying to pair with is within range, your next options when attempting to resolve the underlying cause would be the following.

    Determine if the problem is isolated to the other Bluetooth device

    Try to connect your iPhone 7 Plus to two separate Bluetooth devices one at a time. If it successfully connects to one device while the other doesn’t, then the problem is isolated to the other Bluetooth device. It is possible that the other device is not compatible with your iPhone 7 Plus in the first place. Should this be the case, no need to troubleshoot your iPhone any further.

    Reboot your iPhone 7 Plus (soft reset)

    As mentioned earlier, many device issues that are software-related are often resolved by a soft reset. So if you haven’t already, get to your iPhone then follow these steps:

    1. Press and hold the Power button for a few seconds.
    2. When you see the Slide to Power off screen, drag the slider to power off your iPhone completely.
    3. After 30 seconds, press the Power button again until the Apple logo appears.
    4. Wait until your iPhone boots up completely then try to use Bluetooth again.

    A soft reset is considered the simplest yet most effective solution to minor issues that are triggered by software glitches in mobile devices. It does not affect any of your iPhone data so it’s definitely a safe process to begin with.

    Turn Pairing mode on your other Bluetooth device off and on

    Should there be any software glitch that is preventing the other Bluetooth device from establishing a secure connection with your iPhone, turning the pairing mode off and then back on might be able to fix it. If you haven’t done it yet, then here’s how:

    1. Locate the switch button (Bluetooth button) on your other Bluetooth device. Every Bluetooth device must have a switch for you to be able to easily activate pairing mode on or off.
    2. Press and hold that switch or button for a few seconds to take it out of pairing mode.
    3. Wait for about 30 seconds then press that switch or button again to put it back into pairing mode.

    After you do the above steps, try to connect it to your iPhone 7 Plus again.

    Forget the Bluetooth device

    Just like when you forget wireless networks, forgetting the Bluetooth device on your iPhone can also solve any problem tied to Bluetooth connectivity. When you forget a Bluetooth device, all prior history of Bluetooth activities will be erased along with the Bluetooth device registered on your iPhone. So the next time you’ll add them, it will be like they are connecting for the first time. Here’s how to forget a Bluetooth device on your iPhone 7 Plus:

    1. Tap Settings from the Home screen.
    2. Tap Bluetooth.
    3. Tap the information (i) icon next to the Bluetooth device you want to forget.
    4. Tap the option to Forget This Device.
    5. If prompted, tap Forget Device to confirm action.
    6. If the selected device no longer appears under My Devices in Settings-> Bluetooth menu, then that denotes the device has been removed or forgotten.

    Reboot your iPhone 7 Plus and your Bluetooth device then attempt to pair them again.

    • If you are trying to connect your iPhone to your car Bluetooth, go to your iPhone Settings-> Bluetooth-> Other Devices-> then look for the name of your car. If you find it, tap on it to pair it with your iPhone 7 Plus. After your car pairs with your iPhone, it will show under My Devices and with a label that says Connected.

    If that won’t work, then it’s time to dig deeper into the software.

    Reset network settings on your iPhone 7 Plus

    A network error can also cause the same problem to occur with your iPhone’s Bluetooth connectivity. Often times, rebooting the network equipment (modem/wireless router) can take care of the problem but there are also other cases in which a reset is needed. Since what you’re dealing with is tagged among other network problems on the iPhone, performing a network settings reset can help. When you reset your network settings, data from all of your Bluetooth devices, Wi-Fi networks, and VPN settings will be erased thus gives your iPhone a fresh start when attempting to connect to Bluetooth devices. Just be sure to take note of your Wi-Fi networks and passwords before you begin with the reset though. Once everything is set, follow these steps to reset your iPhone’s network settings:

    1. Tap Settings from the Home screen.
    2. Tap General.
    3. Tap Reset.
    4. Select the option to Reset Network Settings.
    5. If prompted, enter your passcode to confirm action.

    Your iPhone will then reset the network settings and reboots by itself. After it restarts, set up your network connections including Wi-Fi and Bluetooth then try to connect your iPhone 7 Plus to your Bluetooth device again and see if it’s now able to work as intended.

    DFU mode restore (optional)

    If your iPhone 7 Plus still failed to connect to your other Bluetooth device, then you may have to consider a DFU mode restore. What you’re dealing with might be a complex glitch on the iPhone system, which requires a more advanced reset option. A DFU mode restore however, should only be considered the last resort in every situation because it can also cause possible damage to your iPhone system especially when done incorrectly. To give you some heads-up, there is a chance that your iPhone system will brick when the DFU mode restore does not complete or when the process gets interrupted. So instead of just having a problem using Bluetooth, you will end up having a totally useless iPhone when bad things happen in the process.

    If you are willing to take the risks and give it a try, then go for it. We have outlined a step-by-step guide on how to perform a DFU mode restore on iPhone 7 Plus in a dedicated article posted on our Troubleshooting Page. Feel free to visit if you need help in the process.

    Other Safer Options

    If a DFU restore is not your option, then you can always escalate the problem to Apple Support or contact your carrier customer care for further assistance and recommendations. It’s definitely safer than performing a DFU mode restore.

    Engage with us

    If you have other issues with your Apple iPhone 7 Plus, we are always willing to help. Contact us through our iPhone issues questionnaire and provide us with all necessary information about your problem so we can find a solution to your issue.

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    Why does Facebook keep crashing, error loading on my iPhone 6s and how to fix it? [Troubleshooting Guide]

    Have you ever encountered an issue when an app crashes immediately after launching? This problem frequently occurs in computer programs especially when a program gets corrupted or infected by computer virus and malwares. It also occurs when you attempt to open a broken file like a corrupted video or audio on your device. When it comes to mobile devices, issues like these are tagged among other apps problem.

    Some users have it occurring on all apps while others have it isolated to an application. Just like what users of the iPhone 6 had experienced with the Facebook app that keeps crashing or unable to load completely on this iOS device. What triggers this to occur and what options do end-users have as remedy? Read on to learn more.

    But before we jump right into our troubleshooting, if you have other issues with your iPhone, make sure you drop by our troubleshooting page because we’ve already addressed a lot of issues reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need more help, fill up our iPhone problems questionnaire and give us more accurate information about your problem so we can give you the best solution.

    What triggers the Facebook app to crash or not load on your iPhone 6s?

    A common symptom to describe the problem at hand is when you tap to open the Facebook app on your iPhone and then it immediately closes or the app doesn’t launch at all. Often times it happens to any app not just Facebook, given the fact that apps are susceptible to bugs. So no matter how stable or well-structured the app’s program codes are written, time will come that it’ll succumb into such an annoying problem. In your case, the underlying cause lies between the iOS device and the Facebook app, particularly on the operating system they are running on.

    Before you decide not to use Facebook on your iPhone 6s anymore, why not do something and try to save it? While this may not apply to some, there’s a notion that says your smartphone experience is not complete without having to use Facebook on your mobile phone. If you have the same thought, then you should do something to keep Facebook working stable on your iPhone. You may refer to the subsequent methods to troubleshoot the Facebook app and stop it from crashing on your iOS device.

    Possible solutions and workarounds to deal with constant crashes and errors with Facebook

    Highlighted below are some workarounds that were able to help other iOS device users who were dealing with the same problem on Facebook crashes and errors. All these potential solutions will likely bring positive results for as long as there’s no sort of hardware damage is present. Make sure you test your Facebook app after performing each method to determine if the problem is fixed. Otherwise, proceed to the next applicable solution if necessary.

    Reboot your device

    Should the problem is triggered by some minor glitches in the Facebook platform, a simple reboot might be able to deal with it. The process won’t affect any data on your device so it’s always safe to carry out. For starters, here’s how a proper iPhone reboot (soft reset) is done:

    1. Press the Power button for a few seconds until the Slide to Power Off screen appears.
    2. Drag the slider to power off your device completely.
    3. Wait about 30 seconds.
    4. After the elapsed time, press the Power button again until the Apple logo appears.

    Your iPhone now boots up. Try to open the Facebook app again after the reboot and see if it’s already working properly.

    In the case where your iPhone screen gets frozen during your previous attempt to launch the Facebook app, you can do a force restart instead.

    • To force your iPhone 6s to restart, press and hold the Power and Home buttons simultaneously for about 10 seconds. When the Apple logo appears, release both buttons at once. Wait for the iPhone to boot up completely then try to open Facebook again.

    If that won’t work either, then try the next method.

    Update software on your iPhone 6s

    Sometimes, an update to your iPhone’s software might be necessary to keep everything optimized and functioning normally on your device. Usually an app might constantly crash or not stable if the device software or operating system is out-of-date. To rule this out from the possible causes, check for available software updates and then go for an upgrade to iOS. Here’s how:

    1. Tap Settings from the Home screen.
    2. Tap General.
    3. Tap Software Update.
    4. You will see an update notification if an update is available for your device. If there is then install it.

    Aside from new features and advanced functions, iOS updates also contain bug fixes. And that could be the fix you need for your Facebook app to get back up and running flawlessly on your iPhone again.

    Install Facebook update

    Aside from updating iOS, apps specific updates are also rolled out frequently as way to ensure that the app can keep up with the new changes brought by every update to iOS. This is one of the reasons why Apple rolls out beta versions especially prior to launching a major update to iOS. Apps developers will study and test the new beta software to see and make sure that their apps will still work properly on the new platform. Necessary updates will then be rolled out to certain apps if they don’t meet the minimum requirements of the new platform.

    • To check and install updates for your Facebook app, open the App Store, tap Updates in the bottom right, and then tap Update All in the upper-right corner. If you opt to do it manually, then you may need to scroll down a bit to locate the Facebook app and update it manually instead.

    In case you see a label that says Open next to the Facebook app, it means that the app is already updated. If it says, Update, tap on it and then wait for the update to download and install. Then check to see if that fixes the problem. If not, proceed to the next method.

    Uninstall and re-install Facebook app on your iPhone 6s

    If the problem persists or your Facebook app is still crashing or not loading, then it’s time to take the app off from the system then start all over. So your next option is to delete Facebook app from your iPhone and download it again from the App Store. At this point, be sure to select the latest version of Facebook app that is compatible with your device.

    • To delete or uninstall the Facebook app from your iPhone 6s, press and hold on the Facebook app icon until it starts to wiggle. Tap the gray X on the upper-left corner of the app icon then tap the option to Delete.

    Once the app has been successfully deleted, proceed with these steps:

    1. Open the App Store.
    2. Tap Search at the bottom of the screen.
    3. Enter or type Facebook in the search box to search for facebook apps available.
    4. Select the Facebook app version for your device.
    5. Tap Get to download the app.

    Follow the onscreen instructions to complete the app’s download and installation.

    Reset all settings on your iPhone 6s

    Software problems can be more complex at times so finding the fix is not always that easy. Good thing there is an option to Reset All Settings, allowing you to restore your iPhone settings to factory defaults without deleting any of your apps or personal information. Follow these steps to give it a shot:

    1. Tap Settings from the Home screen.
    2. Tap General.
    3. Tap Reset.
    4. Select the option to Reset All Settings.
    5. If prompted, enter your passcode.
    6. Tap Reset All Settings to confirm action.

    After the reset, you may need to reconfigure your network settings including Wi-Fi networks. Make sure your iPhone is connected to Wi-Fi then try to open the Facebook app again to see if it’s already working fine and stable.

    If that doesn’t work still, then you may not consider opting for an iPhone restore.

    Restore your iPhone 6s to factory defaults

    The glitch might be too complex and that it already penetrates the iPhone system as a whole. Should this be the case, a system restore would be necessary. Unlike the previous reset, this system reset or master reset erases everything from your device, and then restore it to factory defaults. With that said, make sure you backup your iPhone before you proceed with this reset. You can backup your iPhone to iCloud or iTunes for that matter.

    After your iPhone’s backup has been created, follow these steps to restore your iPhone 6s to factory defaults. You will need to use a computer in the process so make sure you secure one as well. Then follow these steps:

    1. Connect your iPhone 6s to the computer.
    2. Open iTunes on your computer. As much as possible, use the latest version of iTunes program.
    3. Wait for iTunes to recognize your iOS device.
    4. If prompted with an option to Trust This Computer on your iPhone, tap Trust to proceed.
    5. Select your device in iTunes then navigate to the Summary section.
    6. Tap the option to Restore iTunes.
    7. Follow the onscreen instructions to complete the iOS restore in iTunes.

    You may opt to restore your iPhone from a previous backup or set it up as new.

    When the restore is complete, you can continue the device setup.

    Seek More Help

    If none of the prior methods is able to fix the problem and the Facebook app is still crashing or won’t load properly on your iPhone 6s, then you should already escalate the problem to customer care. You may contact your carrier or Apple Support for that matter. Alternatively, you can try to reach Facebook Support for further assistance and recommendations. They may have some more advanced options to deal with the main issue and fix it for good.

    Connect with Us

    If you have other problems with your iOS device including iPhone 6s, you may visit our Troubleshooting Page or complete and submit this form to get further assistance from our support team. Just be sure to provide us with all necessary information, such as your iOS device model, as well as more details about the issue you have with your device. For example, when did the problem start to occur or what you did before the problem shows. This way, it would be easier for us to determine the main cause(s) and help you towards finding the best possible solution available.

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    What to do about an Apple iPhone 7 that won’t backup to iCloud? [Troubleshooting Guide]

    Malware or software bugs are among the common culprits to various types of device issues, particularly the ones associated with mobile operating system. The thing is, you don’t know when and how these bugs strike or infiltrate. This is one of the main reasons as to why it is highly recommended to back up your device regularly. If you own a device like the Apple iPhone 7, then most likely you already have used it for storing files and critical data as you would opt to use it as portable storage with its bulky storage capacity.

    For safekeeping, you should keep it part of your maintenance routine to back up these data. To do so, you are given the option to backup to iCloud or use iTunes on a computer. But what if you don’t have a computer available and your iPhone 7 won’t backup to iCloud? Of course, you don’t want to let it be that way and do nothing. But if ever you really don’t know what to do, then this post might be able to help you. Read on to learn how to deal with this issue and get your iPhone 7 to backup to iCloud as intended.

    Before going any further though, if you have other concerns with your new iPhone, make sure you drop by our iPhone 7 troubleshooting page for we have already started supporting the device. Moreover, if you need further assistance, you can always contact us by completing our iPhone issues questionnaire and providing us with sufficient information about the problem.

    Why is your iPhone 7 unable to back up to iCloud?

    Before we answer this question, let us first tackle the key requisites to back up your iPhone to iCloud.

    An active and stable connection to Wi-Fi is necessary for your iOS device to access the Apple Server and use iCloud service. If your device has no access to the Internet through Wi-Fi, then that is the main reason why your iPhone won’t backup to iCloud. This therefore denotes the need for you to fix your Wi-Fi problem first so you can proceed with creating backup to iCloud. If you see an alert message or error message, while attempting to create an iCloud backup of your device, read and review the message to find out what happens and what needs to be done in order to proceed.

    Sometimes, the Apple servers also experience downtimes. When this happens, some Apple services including iCloud may not be available. Server downtimes can be due regular server maintenance or unexpected technical problems on the side of Apple.

    Insufficient iCloud storage is also among the possible causes. With insufficient storage space left in your iCloud account, it may no longer be able to allocate more data including backup files.

    When you run out of iCloud storage, your device won’t be able to backup to iCloud, new photos and videos won’t upload to iCloud Photo Library. Other iCloud apps and iCloud Drive also won’t update across your device. And you also won’t be able to send or receive messages with your iCloud email address.

    If you’ve already reached or exceeded your iCloud storage limit, then you really have to manage it so as to free up some space. Otherwise, you can purchase more iCloud storage instead. Contact your carrier for more information on how to buy more iCloud storage.

    How to fix your iPhone 7 that won’t backup to iCloud?

    Now that you already have an idea about the possible causes, let’s move on to the possible fixes. The following are applicable workarounds you can try and see if doing any of them is able to give you some remedies.

    Check your iCloud storage and clear up some space

    Make sure that you have enough iCloud storage to allocate more backup files in the first place.

    • To check and see how much iCloud storage you have, go to Settings-> [your name]-> iCloud-> iCloud Storage or Manage Storage.

    If it shows that you already have exceeded, try to make more space by deleting old unnecessary backups, photos and videos, files, and mails that are no longer useful. If you want you can also archive or create copies of the information you stored in iCloud before deleting them.

    You can also manage your device to set which apps to backup automatically to iCloud. Several apps automatically back up to iCloud after installation so the more apps you installed the faster your iCloud storage can become full. To change this setting on your iPhone 7, follow these steps:

    • Tap Settings from the Home screen.
    • Then tap iCloud.
    • Tap Manage Storage-> Backup.
    • Tap the name of your iOS device that is linked to your account.
    • Navigate to Choose Data to Back Up section, then turn off any apps that you don’t want to back up automatically.
    • Select the option to Turn Off & Delete.

    Reducing the size of your iCloud Photo Library, deleting some files you stored in iCloud Drive, and iCloud email messages that you no longer need are also among other options for you to consider when attempting to free up some space on your iCloud storage.

    Check your Internet connection (Wi-Fi)

    If you are currently going through some problems connecting to the Internet through Wi-Fi on your iPhone, then try to fix it first before using iCloud again. Also make sure that the Apple servers are up and that iCloud service is currently available or active. You can check the status of Apple services on the Apple Support site or contact Apple Support hotline. If ever your Internet connection is not stable, try to reboot the network equipment (modem/wireless router) you have, then restart your iPhone 7. After the restart, see if the Internet connection is working fine already. Also make sure that Wi-Fi is enabled on your iPhone.

    If the network problem persists, then you can try performing a network settings reset on your device instead. Once you’ve got your Wi-Fi working fine, try to backup your iPhone 7 to iCloud again with these steps:

    1. Tap Settings.
    2. Tap your Apple ID at the top of the screen.
    3. Tap iCloud.
    4. Tap iCloud Backup.
    5. Tap the iCloud Backup switch to enable it.
    6. Tap OK to confirm .

    iCloud will usually attempt to create a backup of your data every 24 hours for as long as your device is connected to Wi-Fi and has enough power.

    • If it doesn’t, then you can manually create a backup to iCloud instead by going to your iPhone Settings-> enter your Apple ID-> tap iCloud-> select iCloud Backup-> then tap Back Up Now.

    Sign out of iCloud and then sign in again

    Some account-related issues can be rectified by signing out and in again. If you wish to try it, then here’s what you should do:

    1. Tap Settings on your Home screen.
    2. Scroll to then tap iCloud.
    3. Tap Sign Out to sign out of your iCloud account.
    4. If prompted, confirm that you want to erase all settings. Doing so will log you out from your iCloud account and then be redirected to an iCloud sign in page.
    5. Enter your iCloud login credentials then follow the onscreen instructions to sign in again completely.

    After signing into your iCloud account, try to backup your iPhone 7 to iCloud again then see if you are now able to do so.

    If your device still won’t backup to iCloud, then your last resort to consider is a DFU mode restore on your iPhone 7. It’s a deepest type of iOS restore that is used to erase both the hardware and software settings on your device. So any bugs causing complex software issues on the device can likewise be eradicated in the process. If you can use a computer with the latest iTunes software installed, then you may take your chances from a DFU mode restore on your iPhone 7. Below are the steps on how to perform a DFU mode restore on your iPhone 7, should you wish to give it a try if possible. Otherwise, seek further assistance.

    How a DFU mode restore is done on your iPhone 7?

    Backing up of all critical data stored on your device is highly recommended before you proceed with the following steps:

    1. Plug your iPhone into the computer using the supplied USB cable or Lightning cable.
    2. Open iTunes on the computer.  Your iPhone can be turned on or off.
    3. On your iPhone 7, press and hold the Sleep/Wake button and the Volume Down button simultaneously for 8 seconds.
    4. After the elapsed time, release the Sleep/Wake button but keep holding down the Volume Down button until you will see the message saying that “iTunes has detected an iPhone in recovery mode.”
    5. Release the Volume Down button when you see the aforesaid message.
    6. If you’ve done it right, your iPhone’s screen will then become completely black. This means that you have successfully entered DFU mode. If not, try again from the very start. Timing is a key to entering DFU mode.
    7. When you have successfully entered DFU mode, follow the steps to restore your iPhone 7 using iTunes.

    After the iOS is restored, setup and connect your iPhone to Wi-Fi or sign into iCloud if necessary, then try to backup your iPhone 7 to iCloud again. Considering that the underlying cause was a system glitch, everything should work properly again after the DFU mode restore.

    Seek More Help

    Contact your carrier’s customer care or Apple Support if you still cannot backup your iPhone 7 to iCloud. Doing so will help you find some other options and recommendations from them on that matter.

    Connect with us

    If you need more help with the use of certain functions and features of the new Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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    How to fix Messages app that constantly freezes or crashes on an iPhone 6s Plus? [Troubleshooting Guide]

    A buggy software update can cause your iPhone to reboot by itself or certain apps to crash. Every app can be susceptible to this type of problems. But it just becomes so annoying when the app that gets afflicted is the one you used more often. This is what happened to some iPhone 6s Plus users who have the Messages app facing the same problem on constant crashes after installing an iOS update. It has also occurred to some people who haven’t had installed any update to iOS but it likely occurred due to some malware or from iOS exploits. Read on to find out how these factors can trigger your iPhone Messages app to become unstable or completely dysfunctional. Should you wish to troubleshoot the problem at hand, a step-by-step guide is also offered below so you can always refer to the steps whenever needed.

    But before anything else, if you have a different issue with your device, visit the troubleshooting page we’ve setup for the iPhone 6s Plus. We list down every problem we address each week in that page so try to see if we’ve already addressed your concern before. If we did, try to use the solutions we suggested and if they won’t work, then you may contact us by filling up this form.

    Factors that can cause the Messages app to crash or get frozen on your iPhone 6s Plus

    As mentioned earlier, faulty updates, iOS exploits and apps glitches are among the common culprits that can trigger an app to misbehave, become unstable, or worst, completely dysfunctional. It shouldn’t be a big deal with some other apps, but considering that it is the Messages app that you couldn’t get to work, it’s definitely an issue for fixing.

    It is normal for a new software update to not work compliment with your iPhone’s current setup and settings configuration. As a matter of fact, you can see a lot of post-update issues populating online after a major update implementation. It happens to Android and iOS devices though.

    Aside from faulty updates, an iOS exploit like when someone sent you a text message containing some bugs or malware. Often times, these messages contains some URL or links that will route you to a separate online page when clicked. So beware of those types of messages if ever you get one. Never click on the embedded links. In this case, you can use Siri app instead to reply to the text message with malicious text message. To do so, open up Siri then say View messages or Read unread text messages. If Siri asks if you would like to reply to the text, then just say Yes.

    Memory problems can also trigger similar symptoms to occur on the device. Should this be the case, you may need to delete some old messages and conversations that are no longer used. Doing so will free up some space of the Messages app, thus allowing it to process more new messages and threads. Or you can also manage your device internal storage and free up some space if necessary.

    How to get your Messages app back to work as intended on your iPhone 6s Plus?

    Consider the following methods when troubleshooting your iPhone Messages app that constantly freezes or crashes. If the first method fails to fix the problem, then proceed with the next. For as long as you are certain and have ruled out the possibility of hardware damage causing the problem to occur, your chance of getting it fixed with any of these subsequent procedures is higher.

    First method: Reboot your iPhone 6s Plus (soft reset)

    A simple reboot might be the only thing you need to get the Messages app working properly again. Should the problem is triggered by minor glitches on the app or device itself, a soft reset will be able to fix it. Give it another try then see what happens.

    • To perform a soft reset on your iPhone 6s Plus, press and hold the Power button for at least 10 seconds. When the Slide to Power Off screen appears, drag the slider to turn off your iPhone completely. After 30 seconds, press the Power button again until the Apple logo appears. Your iPhone then boots up.

    Alternatively, you can force your iPhone to restart if the problem causes the app or device itself to become unresponsive.

    • To force restart, press and hold the Power and Home button simultaneously for about 10 seconds then release both buttons when the Apple logo appears.

    Wait until your iPhone boots up completely then try to open the Messages app again and see if it’s working fine now.

    Second method: Delete Message Threads

    If you can, try to access and delete message threads that contain malicious text messages or links. Also do the same with other messages containing file attachments.

    To delete all old messages from your iPhone 6s Plus, follow these steps:

    • Tap Settings from the Home screen.
    • Scroll down to and tap Messages to open the app.
    • Navigate to the Message History section then tap on the option that says Keep Messages. Doing so will prompt you will three options to choose from including b, 1 year, and Forever. Select the first or second option.
    • Confirm the changes you’ve made by tapping the Delete button.

    If you choose the 30-day option, it will delete the majority of messages on your iPhone, thus gives you a substantial storage savings.

    An alternative method to do this is by opening the Messages app, tap Edit, select a number of conversations you want to delete, then tap Delete to confirm action.

    Third method: Optimized internal storage on your iPhone 6s Plus

    Check your iPhone’s internal storage status and make sure it still has enough space to allocate new apps processes and requests.

    • If necessary, navigate to your iPhone Settings-> General-> Device Storage. The following menus might contain some recommendation for optimizing your device storage. Also try to review the list of apps and how much storage each of them consumes. Tap an app’s name to view more information about its storage.

    Alternatively you can use iTunes to check and clear up some space of your iPhone storage. Here’s how:

    • Connect your device to your computer.
    • Open iTunes on your computer.
    • Wait until your iPhone is recognized in iTunes.
    • Select your iPhone 6s Plus in iTunes devices. You will see a bar that indicates how much storage your iOS content uses divided by content type.
    • To view more details, move your mouse over a content type like Apps or Other.

    Unlike Android devices, your iOS device automatically deletes cached files and temporary files when necessary. Thus you really don’t need to delete them per app manually.

    Last resort: Factory reset your iPhone 6s Plus

    It’s a tedious process and time-consuming but on the positive note you’ll likely to end up getting the underlying problem on the iPhone system resolved afterwards. But before you begin, make sure you backup your iPhone data using iCloud or iTunes for safekeeping. You may need to access some of your critical data in the future so just keep your backups ready and available. Once you’re done with the backup, you may proceed with the factory reset. You can factory reset your iPhone using the Settings menu.

    • To do so, go to Settings-> General-> Reset-> then select the option to Erase All Content & Settings. This will reset your iPhone to factory defaults. All your app data, photos and other information will be wiped out completely with one tap.

    If you prefer to use iTunes to reset your iPhone 6s Plus and restore it to factory defaults, follow these steps:

    • Open iTunes on your computer. Be sure to use the latest version of iTunes software.
    • Connect your iPhone to the computer using the supplied USB cable.
    • If prompted, tap the option to Trust This Computer then follow the onscreen instructions to continue.
    • Select your iPhone 6s Plus from the devices in iTunes.
    • Navigate to the Summary section then click Restore [device].
    • Click Restore again to confirm. iTunes will then erase your device and installs the latest iOS software available.

    Wait for your device to completely restore its factory settings. When it’s done, your iPhone reboots. By then you can set it up as new.

    Seek More Help

    While you may have the option to use another messaging app from third-party developers, it is still best to let Apple devs or your carrier know of the problem. They might as be able to further assist you in doing some advanced troubleshooting using some dedicated software on their end. That being said, contact Apple Support or your carrier if the problem persists and the Messages app still crashes or gets stuck on your iPhone 6s Plus. Escalating the problem is highly recommended if it occurs after an iOS update implementation. Doing so will let Apple devs know of the problem and at the same time develop a fix patch to address it.

    Connect with us

    We are always willing to help fix your problems with your Apple device. Browse through our existing troubleshooting posts or you may contact us directly by completing this form and hitting the Submit button. Make sure you provide all the necessary information about your phone and the problem so that it would be easier for us to help you.

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    Apple iPhone 8 Plus Calling and Contacts Guide: How to manage calls or contacts, block calls or contacts, Wi-Fi calling feature [Tutorials]

    Did you ever happen to look into your contacts list and then asked yourself who are these people and how did you get their numbers saved into your device? While this may not be case with your new iPhone just yet (especially if you are using a new different SIM card), it will likely to occur at any time soon. And that’s when you feel the need to really manage your iPhone contacts. In this post, we will walk you through the fundamentals of contacts management on the new Apple iPhone 8 Plus. The main topic highlights would include adding, deleting, blocking, and backing up contacts on the new iOS device. If you find the need to learn any of these methods especially if you just made a switch from Android to iOS, then you may refer to this guide whenever at any time.

    Aside from contacts management apps for iOS devices, Apple also integrates a dedicated contacts management feature on the latest iOS 11 platform. All you need to do is to access the Phone, FaceTime, and Messages apps settings menu and configure calling options based on your preferences. To help you get started in using this feature and manage options if necessary, here’s a step-by-step guide on how to configure and manage each of the said calls and contacts features on your iPhone 8 Plus.

    Adding new contact on your iPhone 8 Plus

    Follow these steps to add new contacts on your iPhone 8 Plus contacts list:

    1. Tap the Phone icon from the Home screen. Doing so will launch the Phone app.
    2. Next, tap Contacts at the bottom of the screen.
    3. Tap the Plus (+) icon on the upper-right.
    4. Enter the contact details including First name, Last name, Company, other necessary details.
    5. When you’re done entering all the details for the new contact to add, tap Done.

    The new contact number will then be added into your contacts list on the Phone app.

    Edit contacts on your iPhone 8 Plus

    If you need to make necessary changes to any of your contacts in the Phone app, follow these steps:

    1. Tap the Phone icon from the Home screen.
    2. Tap Contacts at the bottom.
    3. Tap a contact you want to edit or make changes to.
    4. Tap Edit on the upper-right.
    5. In case you don’t see the Edit button or option, go to Settings-> iCloud-> then tap the Contacts switch to enable or turn on.
    6. Make necessary changes to the contact details including first name, last name, etc.
    7. After making all the changes tap Done or Save to apply them.

    Delete contacts on your iPhone 8 Plus

    Contacts that are no longer in use, including the old ones should be deleted so as to save up space on the Phone app storage and likewise your iPhone’s internal storage. Here’s how:

    1. Tap the Phone icon from the Home screen.
    2. Tap Contacts at the bottom.
    3. Tap a contact you want to delete.
    4. Tap Edit on the upper-right.
    5. Tap the option to Delete Contact at the bottom. You may need to scroll a little bit.
    6. Then tap Delete Contact again to confirm action.

    The selected contact is now removed from your contacts list.

    Blocking calls from specific numbers on your iPhone 8 Plus

    If you don’t want to be bothered by someone, you can set your new iPhone to block that person so you won’t be able to receive any more calls or text from him/her. All you have to do is block the number. If you need more help, then follow these steps to block a specific number on your new iPhone:

    1. Tap the Phone icon from the Home screen to launch the phone app.
    2. Select Contacts or Recents.
    3. Tap the number or contact you wish to block.
    4. If you tapped Recents, tap the information icon (i) next to the contact.
    5. Scroll to the bottom of the screen then tap the option to Block this Caller.
    6. Tap Block Contact.

    Note: You cannot block an Unknown Caller (No Caller ID) but you can activate Do Not Disturb feature on your phone instead.

    Manage blocked list/blocked contacts on the Phone app

     

    • To view or manage contacts and phone numbers that you’ve blocked, go to Settings-> Phone-> Call Blocking & Identification. You can also add new Block Contact and Edit or Unblock numbers from within the Settings menu.

     

    Block all calls using DND feature on your iPhone 8 Plus

    If you don’t want to be disturb by anyone while you’re at work or doing something very important, you can set your iPhone to block all calls from coming in. To do so, just turn on Do Not Disturb on your iPhone 8 Plus and configure necessary options. Here’s how it’s done:

    1. Tap Settings from the Home screen.
    2. Tap Do Not Disturb.
    3. On the next menu, you will be prompted with different options.
      • To manually enable or disable Do Not Disturb on your iPhone, tap the switch next to Do Not Disturb.
      • To set a time for Do Not Disturb to enable, tap the switch next to Scheduled then tap the times to change the start and end time for the feature to activate on your device.
      • To allow calls from certain groups of people, tap the Allow Calls From option then select the desired group.
      • To allow repeat callers to ring through, tap the switch next to Repeated Calls.

    Block contacts using FaceTime app

    1. To block a phone number or contact through FaceTime, open the FaceTime app, then tap the information (i) icon next to the phone number or contact you want to block. Scroll to the bottom of the screen then tap the option to Block This Caller.
    2. To manage blocked numbers and contacts on the FaceTime app, go to Settings-> FaceTime-> Blocked. Select the blocked contact you want to edit.

    Block contacts using Messages app

    1. To block a phone number or contact through Messages, open the Messages app, open the conversation, tap the information (i) icon, then tap the name or phone number you want to block. Scroll to the bottom of the screen then tap the option to Block This Caller.
    2. To manage blocked numbers and contacts on the Messages app, head to Settings-> Messages-> Blocked. Then select the contact you want to edit.

    Phone numbers or contacts that are listed in the blocked list can still leave a voicemail to your number but you won’t get an alert or notification. Messages will not be delivered. The contact will also not get any notification that the call or message was blocked.

    How to unblock calls/contacts on your iPhone 8 Plus

    If you change your mind and wish to unblock a contact on your blocked list, follow these steps:

    1. Tap Settings from the Home screen.
    2. Tap Phone to launch the app.
    3. Tap Call Blocking & Identification.
    4. Select Edit.
    5. Tap the Unblock option to confirm action.

    Use and manage Call Forwarding (Conditional/Unconditional) on your iPhone 8 Plus

    As the name implies call forwarding is a feature used to forward calls from your iOS device to another device. Let’s say, you’ve left your iPhone 8 Plus at home but going back is not your option. Should this happens, your iPhone 8 Plus forwards your calls to a landline or even another phone. To make this possible, you need to set up Call Forwarding on your iPhone 8 Plus beforehand. Here’s how:

    1. Tap Settings from the Home screen.
    2. Scroll to and tap Phone.
    3. Select Call Forwarding under Calls section.
    4. Tap the Call Forwarding switch to enable or turn on Call Forwarding.
    5. Enter the desired forwarding number where calls are forwarded to.
    6. Tap Back to return to the Call Forwarding screen when done.

    Hints:

      • You will know when Call Forwarding is active if you see the Call Forwarding icon in the status bar on your iPhone.

     

    • If you want to change the Call Forwarding number, go back to Settings-> Phone-> Call Forwarding-> then tap Forward to. Enter the new forwarding number you want to use then select Back.

     

    • Some calls may not be forwarded especially if you are already out of range of the cellular network. If you don’t want to use Call Forwarding any more, you can turn it off by toggling the Call Forwarding switch to OFF.

    Use and manage Caller ID on your iPhone 8 Plus

    One of the calling features of your new iPhone is called Caller ID or caller identification. When enabled, your number will be shown at the receiving end when you make a call. Your number will only be hidden when you make voice calls but not when you send messages. Here’s how to activate and use this feature on your iPhone 8 Plus:

    1. Tap Settings from the Home screen.
    2. Tap Phone to launch the phone app.
    3. Tap Show My Caller ID to enable the feature.

    In case you want to hide or don’t want your number to show on the recipient’s device when you make a call, you can block your number on your iPhone 8 Plus. Here’s how it’s done:

    1. Tap Settings from the Home screen.
    2. Tap Phone to launch the phone app.
    3. Tap the Show My Caller ID option.
    4. Tap the switch next to Show My Caller ID to OFF.

    Now try to make a call to any of your other devices. The recipient device is only able to see Unknown or Blocked on your incoming call.

    View and reset call logs on your iPhone 8 Plus

    You can your phone contacts and manage your call history to make it more organized. To make this happen, you can use the Phone app and configure relevant options.

    Here’s how to view recent calls (call logs) on your iPhone 8 Plus:

    1. Tap Phone from the Home screen.
    2. Tap the Recents tab at the bottom of the screen.

    Here you will see a list of all your recent calls both incoming and outgoing. Missed calls are highlighted in red.

    To clear your call history, follow these steps:

    1. Tap Phone from the Home screen.
    2. Tap the Recents tab.
    3. Tap the Edit button.
    4. Select the option to Clear.
    5. Tap the Clear All Recents button.

    Doing so will remove all calls in the recent call logs.

    And that covers everything in this guide. Keep posted for more helpful how-to topics on the key features of the iPhone 8 Plus. To view more information or need further assistance in dealing some troubles on your iPhone, visit our Troubleshooting Page then browse a device issue for possible solutions and recommendations.

    Connect with Us

    If you need more help with the use of certain functions and features of the new Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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    iPhone 7 won’t turn on, screen stays black, overheating after repair, other issues

    Hello and welcome to our latest #iPhone7 troubleshooting article! Today, we address some cases of users wondering what to do after their phones started to boot up normally, or showing signs of hardware issues after repair. We hope you’ll find our content informative.

    If you are looking for solutions to your own #iOS issue, you can contact us by using the link provided at the bottom of this page.

    When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

    Below are specific topics we’re bringing for you today:

    Problem 1: iPhone 7 fails to boot up normally, won’t charge

    Whenever my phone dies, it takes forever to turn back on and charge. I plug it into a charger and it will say it is turning back on, and it will buzz. The Apple symbol pops up but then the screen turns blue and it just goes back to being dead. And 45 seconds later, the apple symbol will re-appear, it will buzz, and then the screen will turn blue again and it will turn back off.

    Usually I let it do this repeatedly until it turns on, but this time it is not turning on at all. If I unplug it from the charger, the symbol saying it needs to be charged appears. It will occasionally turn completely on to my home screen, but then turn back off in less than 2 seconds without me even touching it. I have tried multiple wires so I know it is not my charger. What do I do? — Sara

    Solution: Hi Sara. The most likely reason for the problem is a hardware malfunction in one of the major components such as the battery, the charging port, power management IC, or the motherboard in general. If you’ve already tried leaving the phone charged for at least two hours without any sign of improvement, you should consider sending the phone in so a technician can physically check the hardware. An issue like this one needs careful check up of the parts mentioned above so only trained personnel can handle the task.

    Obviously, software solutions, which are the ones we usually provide in our blog, are out of the question in this case. You can only perform software troubleshooting when the phone is on.

    Given the symptoms you provided above, we think there may be a problem with your phone’s battery. A Lithium-based battery like the one in your phone starts to degrade the moment it left the factory. The rate of performance deterioration depends on how you use your device and how you take care of it in general. Power issues due to bad battery usually occurs once a phone reaches about 2 years from the day of unboxing. If your iPhone has been around, there’s a big chance that what you’re experiencing right now is being caused by the battery losing capacity to hold a charge. This means that replacing it will most likely bring the normal workings of your phone. If you think you can manage it, you can even replace the battery by yourself. We won’t recommend that you do it though, especially if you don’t have basic electronics knowledge as well as the necessary kit. It won’t be free, as you’ll still need to buy a new battery and repair kit and it won’t guarantee that it will fix the issue.

    The best thing to do is to let a professional fix the device so proper hardware diagnostics can be done. Remember, hardware repair is more than component replacement. Replacing the battery will be pointless if the issue is an entirely different component. Unless you are 100% positive that it’s a battery issue, don’t attempt to replace it on your own. As mentioned above, other parts can come into play so you’ll need to test those as well before ordering a replacement part.

    Problem 2: iPhone 7 won’t turn on, screen stays black

    Hello. I was using my iPhone 7 and the battery was low but it was in power save mode, it was around 18%. The screen started getting dimmer even though it was on full brightness, then green and purple lines went down the screen in the middle then all the way across the whole screen. I tried hitting the home button but my screen was froze so I hit the side button to shut the screen off and it was still froze. So I held the side and home button till the screen shut off, and continued holding it hoping the white apple screen would come on but nothing happened. I have since plugged it into four different power sources and it will not turn on or register anything. I plugged it into the laptop and the screen is still black and nothing happens when I hold any button, but iTunes does pop up and tries to update my phone (but I can’t allow it without having access to my phone I guess). Please help!! — Sarah Kroll

    Solution: Hi Sarah. A normally working screen won’t suddenly show discoloration and shut down on its own in the middle of operation so your case must be hardware-related, just like

    Sara’s above. That iTunes still detect the device is a good sign and is a clear indicator the operating system is still working at this time. Unfortunately, you’ll most likely end up with repair for this one since there’s virtually nothing that you can do if the screen stays black. Almost all activities on your phone depends on the screen so your device is basically a brick right now.

    We know for a fact that Apple screen assembly are built to last for years so you either physically damaged the phone prior to this one, or there may be a software glitch that prevents it from working normally. Software-related bugs of this type are very rare though and they often have something to do with the operating system. If you never dropped the phone, exposed it water, heat or too much cold, there’s a small chance that you may fix the issue by attempting to update it via DFU mode. Here’s how:

    1. In your computer, close all active apps.
    2. Open iTunes.
    3. Turn off your iPhone. If you can’t turn it off normally, let the battery drain to 0% so the phone powers down on its own. Charge the phone for at least an hour without attempting to turn it on.
    4. Connect your iPhone to the computer via USB cable.
    5. Press and hold the Power button for at least 3 seconds.
    6. Press and hold the Volume Down button on the left side of the iPhone while continuing to hold the Power button. Be sure to hold both Power and Volume Down keys for 10 seconds. If Apple logo appears at this time, repeat steps 5 and 6. Apple logo should not show at all.
    7. Continue to hold Volume Down key for another 5 seconds. If the Plug into iTunes screen is displayed, repeat steps 5-7. Plug into iTunes screen should not show up.
    8. You’ll know that your phone is in DFU mode if the screen remains black. Your computer should then tell you that iTunes has detected an iPhone.
    9. Follow the on-screen steps in your computer to do a full recovery.

    If you can’t perform the steps above due to the screen failing to show anything, or the phone not turning back on, contact Apple for support; we don’t provide hardware troubleshooting and diagnostics.

    Problem 3: iPhone 7 overheating after repair, speaker and front camera stopped working after repair

    Hello. I dropped my phone a couple of days ago and other than a shattered screen, everything was working fine. I used it for two days with no problems then I got the screen repaired. After a third party company (not Apple) replaced my screen and LCD, I have had many problems with my phone. I cannot hear anything during a phone call, not even the ringing sound. I have had multiple people call me and they can hear me but I cannot hear them. On top of this, the front facing camera does not work. When I try to take a picture using the front facing camera, the screen is black. Even more, my phone slowly charges and loses battery very quickly. It also overheats very quickly when I use it. The overheating make it impossible to use because it continuously shuts down and reads “iphone needs to cool down before you use it.” Hopefully you have insight on why this is happening and how to fix it. — Sophie Shaw

    Solution: Hi Sophie. First of all, be aware that your iPhone was physically damaged. Like exposing an electronic device to water, dropping it can lead to a lot of problems and not just the screen. Some problems may manifest right away, such as device failing to turn on, screen not working, or charging becoming erratic. In other cases, problems can only show at a later time depending on the damage in the motherboard. In other words, the moment that phone hit the ground and shattered the screen, there’s a big chance that the unnecessary shock may have also damaged some components inside making your device a damaged good right away.

    Secondly, repairs are usually reactive and sometimes only addresses obvious symptoms or problems. In your case, since the screen was shattered and was the obvious problem, the technician may have simply replaced it without checking for other hardware faults. This means that other potential damaged components like the battery, charging port, or the motherboard in general remains unchecked. That’s why we want users to let Apple technicians do repair as much as possible because they know their product well and have the right tools to diagnose hardware issues. Leaving some critical components in their poor state, can cause problems at a later time, just like what’s happening right now.

    Thirdly, repairs don’t usually guarantee full restoration, especially after an accidental drop or liquid exposure. If the phone’s motherboard has sustained extensive damage, the technician may hold that information from you since that can mean a more expensive motherboard replacement is needed. Replacing the obviously not working part like a broken screen is faster though more likely ineffective in the long run. We know it’s unethical but we saw it happen a lot of times in the past. What you can do now is to bring the phone back to the shop so you can ask them to check the device again (hopefully at no charge at all this time). Maybe they can do a better job this time. The issues with the speaker and front camera may be caused by a shoddy reassembly of the front camera, which is located on top/near the microphone area. If the technician was not careful, he/she may have damaged the flex cable or the pins causing both components to fail. The same may be true with the battery/charging port, which is now causing the overheating problem.

     


    Engage with us

    If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

    Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.

  • in , , ,

    iPhone 6S Plus rear camera not working, auto-focus not working, other issues

    Apple fans buy #iPhone6 and #iPhone6plusdevices for a lot of reasons but one glaring reason for most of them is the fact that the camera is top-of-the-line. Understandably, there’s a lot of frustration for many of them when their camera starts to act up. In this post, we answer some camera-related problems for this device. We hope you’ll find this material useful.

    If you are looking for solutions to your own #iOS issue, you can contact us by using the link provided at the bottom of this page.

    When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

    Below are specific topics we’re bringing for you today:

    Problem 1: iPhone 6 Plus auto-focus not working

    Hi. I have a problem with my iPhone 6 plus camera. The autofocus feature is not working and it seems to be permanently focused to close distance. I have taken it to an Apple official repair representative in my country and they have replaced the camera according to the Apple iSight replacement program. Despite this the problem still exists and they told me that the problem is probably with the iPhone motherboard. Note that I have tried resetting the device and setting up the device as new but no change. Is there anything else I can try? Thanks. — Andreas H

    Solution: Hi Andreas H. There are three methods of achieving auto-focus in smartphones today:

    • Contrast-detection auto-focus
    • Phase-detection auto-focus
    • Laser auto-focus

    Apple is using Phase-detection auto-focus technology in their iPhone 6 and iPhone 6 Plus. This technology, named Focus Pixels by Apple, uses the phone’s computer to analyze the light that goes through the lens of the rear camera. It then compares light from two apertures located at the sides of the lens to achieve focus. Basically, the heavy lifting that comes with evaluating and processing the images you’re trying to capture is done by your phone’s computer. The resulting product depends on a number of factors including ambient lighting, the condition of the lens, and the state of the computer (camera). If all the necessary factors fall into place, you’ll get a focused image. If not, one of such factors must be missing or malfunctioning.

    Although Apple never gave specifics regarding the problem, we believe that the problem is due to bad hardware, probably a bad camera assembly, that’s the culprit. If the problem is coding-related, Apple would have simply released a patch to address the problem. Unfortunately, what this means for you is that there’s no fix for this issue at a user level. There’s no amount of software tweaks that you can do to fix the issue at all. You’ll need to return the phone and hope that they’ll be able to give you a good working one unit this time. If the problem is motherboard-related, then Apple must give you with a phone that has a good motherboard. We know for a fact that there are millions of iPhone 6 and iPhone 6 Plus around the world without any auto-focus problems at all so giving you a “bad motherboard” excuse is lame. Kindly go back to Apple and demand that they address the issue.

    Problem 2: iPhone 6S Plus rear camera not working

    The rear camera on my iPhone 6s Plus has stopped working. All I see is a very thin line of picture at the top of the screen and the rest is black. I have no idea what happened. This happened about a week ago. I used it in the morning and it was fine, I tried to use it later in the day and it was like this. I have restarted it and used the home and power button to reset with no luck. I can use the front camera. I’ve tried other camera apps with the same result. I cannot figure out what happened and why this has stopped working all of a sudden. I use my phone to take pictures and videos daily so this is causing me a lot of stress. — Trendsetterbna

    Solution: Hi Trendsetterbna. If your phone was not misused, dropped, or exposed to water, heat, or too much cold, there’s a chance that the camera app may have simply failed. To fix the issue, consider doing the following:

    Install iOS and app updates

    This is the first troubleshooting step that you must do. Some known bugs are usually fixed come a new system or app update so be sure to double check if everything is up-to-date. All apps must be updated as well so be sure to check each one and not just iOS.

    Restart your  iPhone

    We know you’ve already tried restarting your device before contacting us but we would like to remind you that you have to do it again, especially after updating your apps. It’s a simple but sometimes necessary step in fixing minor bugs. Once you’ve restarted the phone, launch the camera app again to check if rear camera issue has been fixed.

    Force close camera app

    The next logical troubleshooting for this case is to see if force closing camera app will make a difference. Here’s how:

    1. Double-click the Home button to show your most recently used apps.
    2. Find the app to close by swiping right or left.   
    3. Swipe up on the app’s preview to close the app.

    Do a full restore

    The last software troubleshooting step that you can do is to restore the phone from a previous backup, or as a new device. Here’s how to do that:

    1. Create a backup of your files. You can do that in a number of ways but the fastest and most effective way is by using iTunes in your PC or Mac. If you don’t want to create a backup at all, you can simply erase everything on the phone by following the steps in this link.
    2. Connect your iPhone to your computer with the cable that came with your phone.
    3. We assume you remember your phone’s passcode so simply enter it when you’re prompted for it.
    4. Select your iPhone once iTunes asks you for the specific device.
    5. Once you’re in the Summary panel or screen, select the option that will restore your device (Restore).
    6. Confirm by clicking on Restore button.
    7. Wait for a few moments while iTunes restores your device to its factory settings. It may also take some time if iTunes will need to install an updated operating system version.
    8. After this factory reset, all software settings should be restored to their defaults.

    Contact Apple for more support

    Should all our suggestions above won’t fix the problem, there must be a hardware malfunction that causes the trouble. It can be the rear camera assembly, or any other component that’s involved with the former. To fix the issue, send the phone in to Apple.

    Problem 3: iPhone 6 Plus front camera is blurry when taking photo or video

    iPhone 6plus. I have noticed since the beginning of last week that the front facing camera is blurry in still or video mode. I have attempted the Apple recommended steps listed on your page including: Making sure the camera lens is clean with a microfiber cloth. There’s nothing blocking the camera lens. I’ve Ive removed the case. I’ve Adjusted the focus by tapping on the object in the preview screen. I’ve made sure that HDR is set to Auto or Off. I’ve done all available software updates available for the phone plus a factory reset by setting up the phone as a new device. I’ve checked with Apple support to see if my phone’s serial number fell into the replacement range, but it did not. I continue to miss out on preserving my four children’s memorable events. Please help. — Michael Mtinsley115

    Solution: Hi Michael. The circumstances in your case may be slightly different from Trendsetterbna above but the troubleshooting should still be the same, so please check our suggestions above. A situation like this can either be caused by a software glitch or hardware malfunction. If a full restore did not help at all, it’s time that you let Apple know of the problem. We’re not sure it’s still covered by a 1-year warranty so you may have to invest in a repair fee for this one.

    Problem 4: iPhone 6 front camera stopped working after screen replacement

    Good day. I recently had to change my screen because it cracked. The place that I used was ubreakifix, I’m not sure if you’re familiar with them. Anyway, the screen was replaced and works perfectly but my front camera no longer works. I took it back to them and they hanged the whole front camera part and it still isn’t working for some reason. I did a factory restore and still the problems persist, I live in Trinidad so the option of carrying it into the Apple Store isn’t possible. Can you give me some advice as to the best course of action I should take? Regards. — Brathwaite.marc

    Solution: Hi Brathwaite.marc. Replacing the front camera is relatively easy to do but care must still be taken in reassembling it. If the technician damaged a flex cable or misaligned the pin near the microphone, that may be enough to make the front camera non-functional. If you’re positive that the front camera was not damaged when the screen was initially cracked, you must bring the phone back to the shop so they can replace it with a new assembly.

    Alternatively, you can replace the front camera yourself but you’ll need some tools and the necessary replacement part for it. We don’t provide hardware troubleshooting and solutions but you can easily find good guides in Youtube to help you.

     


    Engage with us

    If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

    Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.

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