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    How to fix iPhone 7 microphone that stopped working after installing a new update to iOS 11 (easy steps)

    iPhone 7 Plus

    One of the relatively common issues with both old and new iPhones is a busted microphone. In this post, I will walk you through the steps in fixing a microphone that is not working on an iPhone 7. If you own the same device and are here because you need help dealing with the same problem, then this post is for you. So read on and get help.

    Before going any further though, if you have other concerns with your new iPhone, make sure you drop by our iPhone 7 troubleshooting page for we have already started supporting the device. Moreover, if you need further assistance, you can always contact us by completing our iPhone issues questionnaire and providing us with sufficient information about the problem.

    What causes your iPhone 7 microphone to fail or not work as intended?

    There can only be two possibilities that you need to look into in this case. Either your iPhone’s microphone system is glitching or the physical microphone (hardware) itself is damaged. Unfortunately for microphone problems that are attributed to physical or liquid damage, service is usually required for them to be resolved. Among the symptoms of a faulty microphone on the iPhone would include but not limited to the following:

    • Unable to hear the other person or them not hearing you during a phone call or FaceTime call.
    • Siri cannot detect voice feedback when prompted.
    • Audio sound you head when playing back recorded audio is unclear or you don’t hear any sound at all.

    For microphone issues that are inflicted by software errors, you’ll have a higher chance of getting the problem solved by performing some applicable workarounds and potential solutions including the few methods highlighted below.

    Possible solutions to your iPhone 7 microphone problem

    Common factors that are tied to microphone issues on the iPhone are cellular connection errors, rogue apps, and damaged microphone component on your device. You may try to test each microphone to find out if there is an issue with the microphone on your iPhone and that the problem is not associated with any cellular connection errors or faulty applications.

    Test the rear and bottom microphones on your iPhone 7.

    Your iPhone 7 has two microphones — the receiver/front microphone and the bottom microphone. Here’s how to test each of these microphones. Test the primary microphone located at the bottom of your iPhone 7 with these steps:

    • Open Voice Memos.
    • Tap the record icon to record an audio.
    • Speak into the microphone.
    • When you’re done recording, tap the Play icon to playback the recording. If you can hear your voice clearly, then the primary microphone is working.

    If your audio recording sounds faint or Siri can’t hear you, then check the microphone near the iSight camera on the upper back corner of your iPhone. Make sure that it’s not clogged with dirt or dust and blocked or covered.

    If you sounded faint during a phone call conversation when using the speakerphone, check and ensure that the iPhone receiver is not covered or blocked.

    If the microphone test was a success or you have confirmed that your iPhone 7 microphone is working, then you need to deal with software issues.

    Assuming that the physical microphones are working fine but still you cannot hear audios and sound outputs from your device, you can put the blame on the software. In this case, you will need to find out what exactly is preventing your iPhone’s microphone system from working properly. In the case where the microphone has stopped working after installing a new update to iOS 11, an update bug must be the culprit. Nevertheless, identifying the bug is definitely a challenge for anyone to fulfill. Most likely the problem has something to do with the update file coding or how the update was programmed. The thing is that only the Apple programmers can do the debugging so end-users will just have to wait until a bug-free update is rolled out next. While waiting, you can try some workarounds and temporary fixes. That said, continue to troubleshoot with these subsequent solutions.

    Restart your iPhone 7.

    There are times when the problem is isolated to an application like when the microphone just won’t work on certain app but works fine on other aspects. To eliminate the possibility of minor apps glitches causing the microphone system to stop working, try to restart your iPhone. If the first restart fails, then give it another try.

    To restart your iPhone 7, simply do the usual procedure that is to press the Power button until the Slide to Power Off label appears then drag the slider to power off your device completely. Wait for about 30 seconds before pressing the Power button again to turn it back on.

    Doing so will rectify any minor glitches and software errors that might have affected the microphone system in any way.

    Update iOS to the latest version.

    Should the microphone problem you’re dealing with is indeed a post-update issue, then most likely it will be resolved by another update containing the required fix patch. If this happens to be a widespread issue following the most recent update to iOS 11, then Apple should promptly respond by rolling out a new firmware update to address the issue. This is why it’s highly recommended to install new updates available on your device.

    1. To check for updates, go to Settings-> General-> Software Update. You’ll see an update notification if a new iOS version is available for your iPhone. Before you install though, make sure that you create a backup of your current iPhone data for safekeeping.
    2. Once you’re all set, go back to the update menu and then tap the option to Download and Install the update file on your device.

    Be sure to keep your iPhone connected to Wi-Fi and that it’s sufficiently charged to avoid any interruptions in the update process.

    Reset all settings on your iPhone 7.

    Resetting all settings on your iPhone can be the potential solution especially if the new iOS update overrides your current settings, which eventually led to the microphone system to fail. This reset option will restore your settings back to defaults but without affecting any of your iPhone data unlike a factory reset or master reset does. Even so, it is still recommended that you keep a backup of all your critical information beforehand.

    1. To reset all settings on your iPhone 7, go to Settings-> General-> Reset-> Reset All Settings.
    2. If prompted, enter your device passcode to proceed and then tap Reset all settings again to confirm.

    Your iPhone will restart when the reset is complete. Wait until it’s booted up and then test the microphones again to see if the problem is fixed already.

    Factory reset or DFU mode restore.

    A factory reset will wipe all your iPhone data including your personal information and restore your device to its factory defaults. This can potentially fix the problem especially if it’s triggered by some system bugs. On the other hand, a DFU mode restore is the highest type of iOS restore you can do if the problem persists after a factory reset. It’s the deepest type of system restore that’s usually carried out by Apple technicians at the Genius bar when fixing iPhone problems that are associated with complex software errors.

    While either methods may offer you with the ultimate solution, there’s still a bit of a chance that the problem would persist due to a faulty hardware component. That being said, only proceed with these options if you are certain that your iPhone 7 has no physical or liquid damage. Aside from losing critical information, you may likewise end up having a totally dysfunctional iPhone if a DFU mode restore gets interrupted or not successfully completed due to hardware damage.

    Other Suggestions

    • Unplug or remove any accessory that’s plugged into the headset jack of your iPhone.
    • If you are having issues with the microphone while recording a video, be sure not to block the microphone and iSight mic with your fingers while holding your device.
    • Remove any screen protectors, films, or cases especially those that are from third-party manufacturers as they may be fit to your iPhone and ended up covering the microphone, iSight mic, or iPhone receiver instead.
    • Check the microphone for any dirt, dust or debris clogging. If necessary, clean it up first.

     

    Contact Apple Support or your device carrier to escalate the problem and seek further assistance if none of the prior methods is able to fix it.

    Connect with us

    If you need more help with the use of certain functions and features of the new Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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    How to fix a Messenger app that keeps crashing on Apple iPhone SE (easy steps)

    Tackled in this content is a pertinent issue about the Messenger app on the special edition iPhone, widely known as the iPhone SE. Read on to find out why this happens and how to deal with this problem.

    When Apple rolled out iOS 11 way back September of last year, many people ran into a number of issues and one of which is on the Facebook Messenger that appeared to be crashing almost instantly for some iPhone users. Aside from buggy updates, there are a lot of other factors that can trigger an app to crash at any time. In iOS devices, apps crashing problems are usually attributed to corrupt data if not incorrect settings. More frequent instances of apps crashing can be due to a shrinking internal storage space on the phone. This is most likely the case if you’re fond of downloading complex apps, like video games as well as multimedia files including videos, photos, and audio tracks. Let’s find out how to deal with this problem if ever you too would encounter it in the future.

    Now, before we proceed with our troubleshooting, if you have other concerns with your new iPhone SE, drop by our troubleshooting page for we have already published some guides and tutorials. You may also contact us by completing our iPhone issues questionnaire. This is a free consultation servicer we offer and all we need is information about the problem. So please give us that so that we can help you better. 

    Potential solutions to a crashing issue on your iPhone SE Messenger app

    Here’s a rundown of standard solutions and recommended workarounds you can use to deal with various apps problems on your iPhone, including the one with the Messenger app that’s often crashing. Don’t forget to test the app after performing each method to find out if the problem if fixed.

    First solution: Install updates for Facebook Messenger and iOS.

    Aside from bringing in new and enhanced features, updates also contain bug fixes to address existing problems with an app or iPhone system itself. Just like Facebook, Apple also releases period updates to iOS for either purposes of system optimization or problem resolution. While some updates yield negative outcomes, it’s still recommended to install updates available for apps and iOS. These new updates likely bring in some fix patches to address existing issues.

    1. To check for available updates for your iPhone SE, go to Settings-> General-> Software Update.
    2. If you see a software update notification, back up your important data and then tap the option to Download and Install update wirelessly on your device.

    Make sure that your iPhone is connected to the Internet and has sufficient power to complete the update installation process.

    Also check if there are any available updates for your apps, particularly for Messenger. This update might contain a fix patch that will eliminate any bugs that might have triggered the app to crash.

    To check for apps update on your iPhone SE, open the App Store, tap Update or Update All then wait for the update to download and install.

    Restart your iPhone and then try to launch the Messenger app and test to see if it still crashes.

    Second solution: Force close background apps.

    While keeping your apps running in the background can help especially when multitasking with your iPhone, some of these apps will eventually crash. When that happens, there is a chance that any of your other apps or the device system itself will likewise be affected. To rule this out from the probable causes, try to quit all your background apps and then open the Messenger app again.

    1. To force close background apps, launch the multitasking interface by quickly double-tapping on the Home button.
    2. From there, swipe up on app panes to close those titles.

    This closes the apps whether they’re actively running in the background or in standby. Restart your iPhone and then re-launch the Messenger app.

    Third solution: Uninstall and reinstall the latest version of Facebook Messenger app.

    Uninstalling the app can be the key to eradicating bugs that might have triggered the Messenger app to crash. A lot of people have done the same whenever any of their downloaded apps is misbehaving even after a force restart. For starters, here’s how to uninstall the Messenger app from your iPhone SE:

    1. Press and hold on the Messenger app until it starts to wiggle.
    2. Tap the X on the upper-right corner of the app icon, and then tap Delete.

    After the app is removed, restart your iPhone then head over to the App Store to re-download the Facebook Messenger app. Here’s how:

    1. Launch the App Store.
    2. Tap Search and then type Messenger in the search box.
    3. Look for the Messenger app version 135.1 or later version.
    4. Then tap Get to download and install the app again.

    Wait until the app is completely installed, given your iPhone another round of restart and then launch the newly installed Messenger app to test its stability.

    Fourth solution: Reset All Settings on your iPhone SE.

    To eliminate the possibility of the problem being inflicted by erratic settings on your iPhone, you may opt to proceed with a reset on all settings. This will restore your iPhone settings to factory defaults but without deleting any of your apps and personal information. It’s been used to fix various types of software problems on iPhones.

    1. To reset all settings on your iPhone SE, navigate to Settings-> General-> Reset-> Reset All Settings.
    2. If prompted, enter the passcode for your device and then tap Reset All Settings to confirm.

    Perform a soft reset or simply reboot your iPhone SE after all your settings are reset. Verify and ensure that you are connected to the Internet either through Wi-Fi or cellular data. Open and test the Messenger app and see if the problem is already resolved.

    Other options

    • Check and manage internet memory on your iPhone. Apps crashes can also be tied to memory issues on the device like when it’s running short of internal storage. In this state, the app may no longer to load or execute command inputs because there’s no more space to carry out additional processes. Try to remove or delete any unused apps, old messages, and multimedia contents from your device to free up some space.
    • Factory reset/iOS restore. You may opt to try a full system reset if you think it’s worth a shot. But you have to note though that both factory reset and iOS restore are tedious procedures. All critical data including your personal information will be wiped out completely, which means the need for you to create backup of your iPhone data. After the reset, you will need to set up your device again. If the Messenger app started to crash after installing the latest iOS version and none of the prior solutions worked, then you may opt for an iOS restore either in recovery mode or DFU mode. You will need a computer with the latest version of iTunes app installed to proceed with either restore methods.

    Seek more help

    Consider contacting Facebook Help Center for other options if ever the problem persists or your Messenger app is still crashing after performing all prior methods. Otherwise, try to use other messaging platforms while waiting for Facebook to roll out an official fix patch through another update.

    Connect with us

    Visit our troubleshooting page to view more solutions to other iPhone problems we have addressed in our prior posts. If you wish to reach our iOS support team for further assistance, then you may do so by filling up this form with all the required information. Be sure to provide us with the significant details of the issue that you need help with so we would be able to give you the best possible solutions and recommendations to try on.

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    What you can do if iPhone X screen is not responding [troubleshooting guide]

    Hello and welcome to our new #iPhoneX troubleshooting article. This one is going to focus on what an end user can do when faced with a frustrating issue — an unresponsive iPhone X screen.

    Our years of experience with iPhones gives us a good impression of Apple’s top product. And one of the most reliable components in these phones we had and have is the display. iPhone screens are top notch and generally reliable. In majority of cases where we encounter bad screen issues, the main reason is physical damage, which means that careless users dropped their device, hit them with something really stupidly hard material, or got them wet.

    With the iPhone X, the same screen reliability is true. Still, there are some cases wherein users report that their iPhone X screen has suddenly become unresponsive for some unknown reason. If you’ve encountered such a situation, then perhaps this troubleshooting article can help you.

    Before we proceed let us remind you that you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

    How to troubleshoot iPhone X unresponsive screen issue

    Below are the possible solutions that might help you regain the normal function of your iPhone X. Keep in mind that these solutions are targeted towards possible software-related causes. If you dropped your iPhone or got it wet, then the unresponsive screen is probably due to that. In that case, we won’t be able to help you at all. We suggest that you bring your device right away to Apple so they can examine and repair it if necessary.

    If you’re ready to do the troubleshooting below, then let’s go!

    Solution #1: Undo possible things that might have caused the problem

    The iPhone X is a great device overall. It’s hardware and software are undeniably amazing but there’s no perfect system. iOS is a complicated software environment with plenty of potential points of failure. If you take care of your device properly but the screen just stopped working on its own, it’s possible that there may be a unique variable in your device that triggered the issue. This can be anything, including the possible tweaks that you may have done prior to noticing the problem. If you are the adventurous type when it comes to software or apps, try to retrace the things you may have done differently on your iPhone X to see if one of them may have caused the problem. It may be a new app you installed lately, or an incorrect jailbreak procedure you tried. Whatever it is, try to think hard about it. Jailbreaking a device is one sure way to make it unstable. We know a lot of people think jailbreaking their iPhone is cool and offers way more options than a non-jailbroken one. If you’re one of them, make sure that the jailbreak procedure you followed is not buggy or problematic. If you can’t figure that out, simply bring the software state of your iPhone X back to stock.

    Solution #2: Verify if recently installed app is making the screen freeze

    Was your iPhone X screen working normally before you installed a new app? If it was, then most probably that app is incompatible or buggy. Try uninstall the said app and see what happens. Obviously, this option is only possible if you can still use the screen on your iPhone X. If it’s totally unresponsive and you can’t uninstall an app using your phone, you can try uninstalling it via iTunes. We do hope though that your iTunes has not updated to 12.7 yet at this time as Apple removed the iOS App Store and iOS app management in that iteration.

    Solution #3: Force reboot your iPhone X

    If your iPhone X touchscreen works from time to time and you never spilled water or liquid to the phone, or dropped it accidentally, then most probably your screen issue is due to a software bug or a bad app. In that case, restarting your iPhone X may help. To do that, simply press and quickly release the Volume Up button, then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo.

    Solution #4: DFU Recovery

    If force rebooting your iPhone X won’t fix the issue at all, the next best thing to do is to perform a DFU (Default Firmware Update) restore. This is a drastic solution and will erase unsaved personal data but it’s the best solution left for you if the screen has become totally dead. To perform a DFU recovery, follow these steps:

    1. Connect your device to a computer and open iTunes.
    2. While your device is connected, force it to restart by pressing and quickly releasing the Volume Up button. Then, press and quickly release the Volume Down button. Afterwards, press and hold the Side button until you see the recovery-mode screen.
    3. Don’t release the buttons when you see the Apple logo. Keep holding until you see the recovery mode screen.
    4. When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.
    5. Wait for your iPhone to download the software. If this download will take more than 15 minutes, your iPhone will exit recovery mode. In this case, you’ll need to repeat steps 2 and 3.

    Solution #5: Contact Apple

    Should nothing work after doing the solutions above, you can assume that bad hardware is to blame. As mentioned above, iPhone screens are generally reliable and they only go bad  usually following an accidental drop or exposure to water or elements. In this situation, the only way to fix the problem is to replace the screen. While you can replace the screen yourself, there’s a chance that you’ll do more damage to your device than fix it. And remember, even if you’ll find a good do-it-yourself (DIY) guide on how to replace the screen, you’ll still have to buy the repair kit and replacement screen. So, it still will cost you something. Also, Apple will not repair an iPhone that’s been tampered with. If they’ll find out that you tried to put in a non-compatible component, they’ll right away refuse to even look at your iPhone.

    The best way to go for you is to bring the phone to your nearest Apple Service Center so a qualified technician can take a look at it. You’ll still probably need to pay for the repair even if your iPhone is still within the warranty period but you can be assured that the repair will be done by a properly trained technician.

     


    Engage with us

    If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

    Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.

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    How to fix delayed touchscreen response on iPhone 8 Plus (easy steps)

    When touchscreen suddenly stops working, there can only be two possibilities. It’s either your device has acquired some damage to any of the display components or could also be that some of your apps have crashed and eventually caused your device to become unresponsive. Consider yourself lucky if the underlying cause is the latter. Display issues in mobile devices that are attributed to software errors are often get resolved by end-users at home while hardware-related issues often require service.

    Tackled in this post is a pertinent issue on the iPhone 8 Plus touchscreen that is unusually responding very slow. Read on to find out what other factors could have caused a delayed touchscreen response on your such a new iOS handset. And if necessary, feel free to refer to the suggested workarounds and potential solutions to touchscreen problems on your iPhone that are triggered by some software glitches.

    Drop by our iPhone 8 Plus troubleshooting page if you have other issues with your phone as we’ve already addressed the most common problems. If you need more help, fill up our iPhone issues questionnaire and hit submit to contact us.

    What causes your iPhone 8 Plus screen to respond very slowly?

    The answer to this question may vary depending on what has occurred to your device before the symptom surfaced. That said, try to look back on what has happened before your iPhone started to act this way. Did it start after downloading or installing a new app or software update on your device? Or did it happen after you dropped your phone? Doing so will give you some hint on the root cause and at the same time learn where and what to start working on as you attempt to fix the problem.

    Many people who have encountered touchscreen issues including slow touchscreen response have found out that the problem was tied to memory problems like when the device is running low on internal storage space. This however is likely not the case on your end since what you have is a new device that is packed with huge storage capacity. So what you need to consider as the main culprits are what you have in your phone. I am referring to apps and contents you’ve downloaded recently on your device. It is possible that any of these apps or downloaded contents had crashed and thereby affecting the phone’s normal routine, particularly those associated with touch input commands processing. But unless you didn’t drop your iPhone or have it soaked in the water, it is still possible for you to fix the problem on your end. All you have to do is try some workarounds until the ultimate solution is obtained.

    Potential solutions to slow touchscreen response issue on iPhone 8 Plus

    Below is a list of possible solutions and recommended workarounds you can refer to when troubleshooting a problem on slow touchscreen response with your iPhone 8 Plus. Your chance of acquiring ultimate solution from any of these methods is higher if there are no bar hardware or screen damage present on your device. Start whenever you’re ready.

    First solution: Restart or force restart.

    The simplest yet most effective solution to various types of smartphone problems related to minor software errors including slow touchscreen responses from your iPhone 8 Plus is a restart (soft reset) or if not, a forced restart.

    Both the usual restart (soft reset) and forced restart not only clear up the internal memory of your phone but also rectify any corrupted files, rogue apps and other issues that are associated with software malfunctions or system errors.

    To reboot or soft reset your iPhone 8 Plus, press the Power or Side button until the Slide to Power Off screen appears. Drag the slider to power off your iPhone completely. Then after 30 seconds, press the Power/Side button until the Apple logo appears.

    In the case where usual restart or soft reset isn’t applicable like when your iPhone is totally unresponsive, you can do the alternative reboot which is a forced restart. Both reboots do offer the same positive output without affecting any of your iPhone data.

    To force your iPhone 8 Plus to restart, press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Power/Side button until the Apple logo appears.

    Wait until your iPhone has booted up and then touch the screen to see if it’s responding promptly already.

    Second solution: Check and manage display settings.

    Adjusting the 3D Touch sensitivity on your iPhone can also help alleviate the symptoms as what other people experienced. With 3D Touch enabled, you can press on the screen using various degrees of pressure to view content previews, actions and contextual menus. If the touchscreen is responding too slowly with the 3D Touch sensitivity set to Firm, then try to switch to other options like Medium or Light and see if that makes any different with the touch input processing.

    To adjust 3D Touch on your iPhone 8 Plus, head over to Settings-> General-> Accessibility-> 3D Touch. Then drag the slider to select the desired sensitivity level.

    Or you can also try to turning 3D Touch off or on and then see what effects each setting can bring.

    Third solution: Manage internal memory.

    While it may still not needed for you to free up storage on your iPhone 8 Plus, it’s still worth to check on the current memory status of your device to ensure that everything is okay. By okay means that none of your apps are consuming an unusual amount of storage space.

    To check and manage storage on your iPhone 8 Plus, go to Settings-> General-> Storage & iCloud Usage-> Manage Storage. Wait until all your apps populate under Storage section and then try to determine which apps are using the most of your iPhone space.

    If the problem started after installing an app, then consider removing that app as it’s most likely at fault.

    Last resort: Factory reset/master reset.

    If none of the prior methods is able to solve the problem and your iPhone 8 Plus touchscreen is still responding very slowly, then it’s likely a more intricate software error that needs tougher solution. As your last resort, you may opt for a master reset or factory reset. This will wipe everything from your iPhone including bugs and corrupted data that’s affecting the touchscreen system. Hence, it will give your iPhone a clean fresh start. You can do a factory reset through the Settings menu or via iTunes. You may refer to our comprehensive guide on how to factory reset an iPhone 8 Plus. Just visit our Tutorials section under iPhone 8 Plus Troubleshooting page.

    Other suggestions

    If the problem started after putting in some third-party casing or screen protectors on your iPhone 8 Plus, then try to remove them and see how your touchscreen works without these accessories. Some third-party casing or screen protectors are not really fit for your iPhone and so there’s a tendency for them to interfere with the screen functions of your iPhone.

    You may also set an appointment to visit an Apple Genius bar or authorized service center nearby and then have your iPhone checked by a technician instead. This can be your other option if none of the aforementioned solutions is able to fix the problem and your iPhone 8 Plus touchscreen remains very slow when responding to touch inputs.

    Connect with us

    If you need more help with the use of certain functions and features of the new Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

    Posts you may also like to read:

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    How to fix an iPhone 8 that keeps freezing [troubleshooting guide]

    This day’s troubleshooting answers the question, what you can do to fix a freezing #iPhone8 device. Like with other troubleshooting guides we’ve created in the past, this one’s short and only covers stuff that an end-user can do. This does not cover hardware repair or diagnostics.

    Before we proceed let us remind you that you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

    How to fix an iPhone 8 that keeps freezing

    Majority of cases where an iPhone (from old models to 8 and X) freezes are caused by a app or software. This is both good news and bad news for you. For the good news, well, you can certainly hope that the issue is user-fixable. The bad news is that you’ll most probably need to do some drastic steps to return your iPhone 8 to normal.

    In some rare cases, iPhone freezing issues are due to hardware malfunction or even failure. Cases that fall under this category are usually those where the device has suffered hardware damage after a drop or exposure to water or elements. These are usually hopeless cases that end up with costly repair or replacement. We can’t help users of these cases of course so they’ll most likely contact Apple or third party service centers for assistance. Physical damage to an iPhone following, say, a water exposure, can’t be undone by tweaking the software. A water damaged component can only be fixed by repair or replacement. If your iPhone started freezing immediately after you dropped it to a hard surface, or after swimming with it in a pool, forget about the solutions in this post. Just send the phone in to save you time.

    To fix your iPhone 8, go ahead and check the steps below.

    Solution #1: Force reboot your iPhone 8

    A freezing iPhone may be a symptom of a developing app or software bug so it’s good if you refresh the system by doing a restart. In a lot of cases, restarting a device fixes minor bugs and issues so doing it in your iPhone 8 may have a fair chance of actually solving the issue. If your iPhone happens to have stopped responding at all, or has become hopelessly slow, it’s a good idea to force reboot it, as the regular restart may not work at all. To do this, simply press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.

    Solution #2: Charge the device

    Some users were able to temporarily fix freezing issues by charging their iPhone 8. This is most probably due to the fact that there’s an unknown issue with the battery or the phone’s power management. We haven’t validated this claim ourselves but it’s worth a try, especially if you intend to create a backup of your important files.

    Solution #3: Create a backup

    And speaking of backups, yes, make sure that you do have one since there’s a fair chance that you may need to do a factory reset or restore later on. Freezing issues can be intermittent so it’s always good to save those irreplaceable photos and videos before your iPhone freezes up for good.

    If you have a computer, we highly recommend that you create an iTunes backup since it will be easier to restore your previous iPhone state thru a computer.

    Solution #4: Determine if an app is behind the trouble

    Installed an app lately? That could the problem. While majority of iOS apps are decent or good, some publishers may not have the resources or expertise to do the standard stuff. If you noticed that your iPhone 8 started freezing after you installed that productivity app, try removing it from the system to see if that will make a difference. You can also uninstall apps you don’t need, or those that you have added during the last few weeks.

    Unlike Android devices, iPhones can’t be put to a diagnostic mode called safe mode so there’s no easy way to test our suspicion. For this to be successful, you must invest some time to uninstall and observe the phone. This is going to get tedious if you have lots of installed apps but it’s the best thing that you can do short of actually wiping the phone clean and starting from scratch.

    Solution #5: Reset all settings

    Another good possible solution that you can try is to reset all settings in your iPhone. This one will return all settings in the system to their defaults but it will not delete your personal data. Basically, all the customizations, network setup and other changes will all be reverted to the way they were originally. This means that you’ll need to re-enter your wifi passwords, set your apps up again, and redo whatever preferences you did to your device before. To do this procedure, follow the steps below:

    1. From the Home screen, go to Settings>General>Reset.
    2. Tap Reset All Settings.
    3. If presented, enter the passcode.
    4. Tap Reset All Settings to confirm.

    Solution #6: Restore from an old backup

    If your iPhone 8 still freezes randomly or all the time at this point, we recommend that you factory reset it, then restore it from an old backup (or start it as a new device). This is a drastic solution that involves wiping data up so we assume you can straight away do it now since you’ve already created a backup early on.

    If your device is now ready for factory reset, follow these steps:

    1. Open Settings app.
    2. Tap General.
    3. Tap Reset.
    4. Tap Erase All Content and Settings.
    5. If prompted, enter your passcode.
    6. Tap Erase iPhone.

    Once your device has been factory reset, you can then begin the Restore process. At this point, we want you to use an older backup (not the one you recently created). Doing so will allow to notice a difference. There’s a chance that the newer apps you install maybe problematic so using an older backup where these apps were still not added to the system may actually prevent the bug that caused the freezing issue to return. Once you’ve restored your device, try to observe it for at least 24 hours before adding anything to it.

    Solution #7: Get Apple’s help to fix a hardware malfunction

    As mentioned earlier, freezing problems are mostly caused by software but if nothing fixes this issue on your iPhone, there may be an unknown hardware error behind it. We know that an iPhone 8 device is water resistant but this protection can be compromised rather easily. If you regularly exposed the device to water or liquid splashes, or if you bring to the beach and take a swim with it, it may water damaged. Even a tiny amount of liquid can seriously cause hardware damage so you’ll need to have the phone fixed to get it working normally again.

     


    Engage with us

    If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

    Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.

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    How to fix email setup error on iPhone 7 Plus, unable to complete email setup (easy steps)

    iPhone 7 Plus

    Many people would prefer to use the built-in Mail app on their iPhone to get their emails. But even if the app is designed to be as simple and easy to use, problems can still arise. Some people often run into connection issues resulting to failure in sending and receiving emails while others couldn’t even get to finish the email setup process. In this content, we will attempt to address a pertinent issue on the iPhone 7 Plus in which the email setup process couldn’t be completed or ended up with email setup errors. If you think you need help with the same matter, then keep reading.

    Two of the main reasons as to why you may not be able to set up an email account on your iPhone 7 Plus are network errors and incorrect email server settings being used. An active Internet connection is required for your device to communicate with the email server and vice versa. The same thing can happen if you’ve manually set up the email on your device and the email server settings you’ve entered are incorrect.

    But before anything else, if you have other concerns with your iPhone 7 Plus, make sure you drop by our troubleshooting page for we have already addressed some of the most commonly reported issues with this new iPhone. If you need further assistance or if you can’t find what you’re looking for in that page, fill up our iPhone issues questionnaire and hit submit. Don’t worry, it’s a free consultation service so you don’t have to worry about anything. Just give us more information about the problem and we’ll do our best to help you fix it.

    What to do if you cannot set up email on your iPhone 7 Plus?

    If you are prompted with any error codes or messages, read and review the message so that you will know what went wrong and what needs to be done in order to complete the email setup successfully. Otherwise, try performing the subsequent workarounds.

    First method: Make sure that you have network connections.

    Check and ensure that your iPhone can connect to the Internet either thru Wi-Fi or mobile data. It has to be connected so that it’ll be able to communicate and sync with your email server. If you’re on Wi-Fi, head over to your iPhone Settings-> Wi-Fi menu. Try to turn Wi-Fi off for a few seconds and then turn on again. This will help refresh the Internet connection on your iPhone.

    If you’re using mobile data connection for Internet access, then go to Settings-> Cellular and then tap the switch to turn on and use Cellular Data on your device. You may incur additional charges for doing so. Afterwards, reboot your iPhone and then retry setting up your email account.

    Second method: Verify or update your password.

    The password for your email account is the same password you’ve used and set up for your webmail account. That said, try to log into the same email account through webmail. If you can successfully log in through webmail, then try to reset your password on webmail. Then go back to your iPhone and set up your email account on the Mail app again.

    The process of changing email passwords may vary depending on your email service provider or the type of email you have. But generally, you will need to log in to your webmail account and then go to My Account security settings. Finally, look for the Password or Change Password option and follow the onscreen instructions to complete the password reset.

    Third method: Remove other email accounts from your device.

    If you have set up other emails on your device before, then try to remove them first. It is possible that any of these email accounts has crashed or caused conflict with your current email settings. To delete an email account on your iPhone 7 Plus, follow these steps:

    1. Tap to open the Settings app.
    2. Tap Accounts & Passwords.
    3. Tap the email account that you want to remove.
    4. Tap Delete Account twice to confirm email account deletion.

    When all your other email accounts have been successfully removed, reboot your iPhone 7 Plus and then set up your current email account again. At this point, opt for manual email setup instead of automatic. In order to proceed with manual email setup, you may consider verifying your email settings, especially server settings and port numbers with your email service provider. Do this to make sure that you are using the correct information and evade from getting errors during the setup process.

    Fourth method: Verify and modify your iPhone SMTP Port settings.

    If you’ve done the manual email setup already but still couldn’t get your email account to work, try to verify and modify your iPhone SMTP port settings and make sure you are using the correct port numbers. Here’s how:

    1. Tap Settings.
    2. Tap Accounts & Passwords.
    3. Tap to select the email account to configure.
    4. Tap SMTP and the SMTP server your want to change.
    5. If you’ve enabled the option to Use SSL, use port 465. Otherwise, turn Use SSL option off. Other SMTP ports for you to try are 80, 3535 or 25.

    After making changes to the SMTP port numbers, open the Mail app and check to see if you can send and receive email. If not, then try to use a different port number.

    Fifth method: Update to the latest iOS version.

    If you haven’t already, then try to check for any available software update for your iPhone 7 Plus. Installing the latest firmware update can help rid of any bugs and glitches that might have hindered you from setting up the email successfully on your device.

    To check for available updates, head over to Settings-> General-> Software Update menu on your iPhone 7 Plus.

    If an update is available, back up your iPhone data and when everything is set, tap Download and Install option to proceed with the update file download and installation procedures. If your iPhone is already running the latest software, you will see a message telling that the software is up to date.

    Sixth method: Reset network settings.

    A network settings reset can help rectify errors with your network settings configuration on the iPhone. Again, network error can be the main culprit so it has to be fixed beforehand. If your iPhone is running the latest iOS version, follow these steps to reset the network settings:

    1. Tap Settings.
    2. Scroll to and tap General.
    3. Tap Reset.
    4. Select the option to Reset Network Settings.
    5. Tap Reset Network Settings to confirm.

    Your iPhone will restart when the network settings reset is complete. Once it turns on, the default network settings are restored. Reconnect to your Wi-Fi network or cellular network and then try to set up your email account again from scratch.

    Still doesn’t work?

    As temporary resolution if all else failed to fix the problem and you still couldn’t set up your email account on your iPhone 7 Plus Mail app, then you can use other email app for iOS instead. Just determine your email provider or the type of email account you’re trying to set up then download and install the required email app on your device. For example, if your email account is having @gmail.com extension, then it means that your email provider is Gmail and so you can download the Gmail app for your iPhone 7 Plus instead.

    Seek more help

    Contact your email service provider or carrier for further assistance if you still cannot set up your email account on your iPhone 7 Plus Mail app after performing all prior methods. You may ask them to reset your email account information from their end if necessary and then start all over.

    Engage with us

    If you have other issues with your Apple iPhone 7 Plus, we are always willing to help. Contact us through our iPhone issues questionnaire and provide us with all necessary information about your problem so we can find a solution to your issue.

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    Why does my iPhone 8 won’t connect to Wi-Fi, cannot access Wi-Fi internet, and how to fix it (easy steps)

    There are a lot of things to consider when it comes to diagnosing Wi-Fi problems in mobile devices.  From the router or modem to your device software or hardware. You will need to scrutinize some details so as to determine the underlying cause of the problem. The thing about Wi-Fi problems is the fact that it’s inevitable. It can occur regardless of your device classification, status, and platforms. Even Apple’s recently released flagship smartphone, particularly the iPhone 8 device is affected with this problem. In this post, I’ll explicate the possible reasons as to why your iPhone 8 won’t connect to Wi-Fi or unable to access Wi-Fi Internet. I’ve also mapped out some helpful solutions comprising of recommended workarounds and standard procedures that are used to deal with Wi-Fi problems that are associated with software errors.  Feel free to refer to this content whenever you need some help in dealing with a similar issue on the same iOS device.

    Before we move any further, if you are looking for a solution to a different problem, them drop by our iPhone 8 troubleshooting page for we have already addressed some of the most common problems with this device. Odds are that there are already existing solutions to your problem. Try to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need more help, fill up our iPhone issues questionnaire and we’ll help you with you problem.

    Potential solutions to fix Wi-Fi problems on iPhone 8

    Test to see if you are able to connect to Wi-Fi and access the Internet wirelessly after you do each method so that you’ll know if the problem is fixed or not. If ever you’ve identified and confirmed the underlying cause, you can work directly on what went wrong and fix it. Otherwise, you would need to go for a trial-and-error troubleshooting approach until the ultimate fix is obtained.

    First solution: Reboot modem/router.

    As mentioned earlier, a corrupted router or modem firmware can be the main reason why you are unable to connect to your wireless network. An as indicated in our prior hints, this can be the root-cause especially if all your devices are having the same problem or unable to connect to the same wireless network. Another indication of a modem or router issue is any red light indicator on it. To rule this out from the possible trigger, power cycling your wireless router or modem can help. By power-cycling simply means turning your network equipment off for about 30 seconds or so and then turn it back on. It works similar to an iPhone restart when dealing with minor software issues and random apps glitches.

    For starters, here’s how a router or modem power cycle is done:

    1. Locate the Power button and then press on it until the device powers off. You’ll know if it’s powered off if all the light indicators go down.
    2. When powered off, remove or unplug the modem or router AC adapter from the power source. Leave it unplugged for about 30 seconds to a minute.
    3. After the elapsed time, plug it back into power. Then press the Power button to turn your modem/router back on.
    4. Wait until all the light indicators go solid and your modem/router has booted up.

    If you see any red light indicator on the modem or router after the  power-cycle or restore, it denotes something wrong with certain network functions and that needs to be dealt with first. Should this be the case, contact your modem/router manufacturer for further assistance as your equipment may need to be reset. Or you can also contact your Internet service provider and check if everything is okay with the network services in your place. It’s also possible that a network outage is going on and so you currently don’t have access to your wireless network.

    Second solution: Soft reset your iPhone 8.

    A soft reset has to be carried out to rule minor software errors out from the probable causes. It’s a simple yet effective solution that you shouldn’t dare miss doing. No data is affected in the process therefore it’s safe.

    1. To restart your iPhone 8, press and hold the Side or Power button until the Power off slider appears.
    2. Drag the slider to turn your iPhone off completely.
    3. After 30 seconds, press and hold the Side or Power button again until the Apple logo appears.

    Wait until your device has booted up and then try to access the internet through Wi-Fi.

    Third solution: Turn Wi-Fi off and on and Airplane mode on and off.

    Toggling the Wi-Fi switch off for a few seconds and then on again is also an effective trick used by many people when dealing with sudden wireless connectivity losses on their iPhone. While there’s no definite explanation behind this trick, it has been proven effective in many cases. That said, you may want to give it a shot as well.

    To do so, head straight to your iPhone 8 Settings-> Wi-Fi menu and then tap the switch to turn Wi-Fi off. After a few seconds, tap the switch again to turn Wi-Fi back on.

    Or you can also do the Airplane mode trick or turning Airplane mode on for a few seconds and then off again. Turning on Airplane mode automatically disables your Wi-Fi network and turning it off again will trigger a Wi-Fi restart.

    To do so, go to Settings-> Airplane Mode menu, then toggle the switch to turn the feature on for a few seconds and then off again.

    See if you’re lucky enough to get the problem fixed with any of these simple tricks too.

    Fourth solution: Reset network settings on your iPhone 8.

    Resetting the network settings can potentially fix the problem if it has something to do with incorrect settings or misconfigured network options on your iPhone.

    1. To do so, head over to Settings-> General-> Reset-> Reset Network Settings.
    2. If prompted, enter your device passcode to continue.
    3. Wait for the reset to finish and your iPhone to restart.
    4. When it’s booted up, set up Wi-Fi and connect to your Wi-Fi network again.

    See if you’re now able to connect to your Wi-Fi network and access the Internet wirelessly on your iPhone 8.

    Fifth solution: Forget all your Wi-Fi  networks saved on your iPhone 8.

    Forgetting wireless networks from your device can help rule out the possibility of network conflicts especially if you have multiple networks saved. If possible, try to only the wireless network you use. Doing so will likewise allow your device to establish a fresh connection with your wireless network. To forget wireless network on your iPhone 8, follow these steps:

    1. Tap Settings from the Home screen.
    2. Tap Wi-Fi.
    3. Tap the blue information (i) icon next to the Wi-Fi network name that you want to delete or forget.
    4. Then tap Forget This Network.
    5. Do the same with the reset of the wireless network stored on your iPhone.

    After all your networks have been deleted or forgotten, restart your iPhone 8 and then set up your wireless network again. This time, only add your current Wi-Fi network.

    Doing so will allow your device to connect to your Wi-Fi network like it’s the first it does.

    Other options to consider

    • Update iOS to the latest version. Check for and install the latest iOS update for your iPhone 8. Software updates also contain bug fixes that might be necessary to fix any software bugs that caused your iPhone 8 this Wi-Fi problem.
    • Restore your iPhone 8 to factory defaults. Your last option should you suspect that a complex software error is causing you this problem is to reset your device to its factory defaults. While this reset will lead to data loss, it will likely offer an ultimate solution.

    Contact your Internet service provider (carrier) or Apple Support to escalate the problem if it persists after doing all prior procedures. It could be an issue on your network provider’s end that needs to be dealt with on their end. Otherwise, contact Apple Support to report the problem especially if it’s inflicted by the latest firmware update. Doing so will let them tag it among other post-update issues that should be addressed in the next iOS version.

    Connect with us

    If you need more help with the use of certain functions and features of the new Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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    How to fix an iPhone X that is overheating after installing a new firmware update (easy steps)

    Aside from rapid battery draining, many iPhone X users also ended up facing an issue on overheating after installing the most recent iOS version on their respective devices. This makes them wonder what exactly is with the new firmware update that caused their new iPhone to succumb into such a dilemma. If you’re one of the affected users, then this post might be able to help you out. Read on to learn more.

    Post-update issues are inevitable. While some devices are able to blend well with the newly installed platform changes, others don’t. The reason for this is because of the diverse configuration end-users applied to their respective devices prior to the update installation. While software developers did the best they could to make the final software as bug free as possible, they still cannot be able to perceive how each of the receiving devices is exactly configured by their respective owners.

    Before we move on, if you have other issues with your iPhone, visit our iPhone X troubleshooting page for we have already addressed some of the most commonly reported issues with the device. Browse through the page to find issues similar with yours. If you still need our assistance after that, then fill up our Android issues questionnaire to contact us.

    What to do when your iPhone X is overheating?

    Before you start doing any of the highlighted procedures, try to let your iPhone X cool down a bit like about 20 to 30 minutes. Just power it down then wait until it cools down. To shut down your iPhone X, go to Settings-> General-> Shut Down, then slide to power off. Alternatively, you can just press the Side or Power button for a few seconds until the phone turns off.

    Also, if you are using any third-party casing or iPhone covers, try to remove them and see if that makes any difference when it comes to your iPhone’s operating temperature. If none of these helps, then you may go ahead and start troubleshooting your iPhone X software with these subsequent methods.

    First method: Restart or force restart.

    Your iPhone or any other smart devices can accumulate minor errors and glitches in time. And a simple fix for this is a reboot. If ever one of these software issues was causing your iPhone X to get hotter than usual, then restarting the device can likely solve the problem.

    To restart your iPhone X, simply follow these steps:

    1. Press and hold the Side/Power button and either Volume buttons until the slider appears.
    2. Drag the slider to power off your iPhone X completely.
    3. Wait for about 30 seconds then press and hold the Side/Power button again until the Apple logo appears.

    Wait until your iPhone has booted completely then try to use it the usual way to see if it’s still overheating or not anymore.

    Second method: Quit background apps.

    While it’s recommended to keep your apps open and running in the background for multitasking purposes, there are times when you really need to quit them. Quitting background apps can potentially resolve the problem especially if any of the background apps crashes or gets corrupted. Corrupted or crashing apps can affect the overall system operation and results to various types of issues including overheating. You can rule this out from the possible culprits by quitting the background apps on your iPhone X. For starters, here’s how it’s done:

    Here’s how to force an app to close on iPhone X:

    1. Swipe up from the Home screen and then pause.
    2. Firmly touch and hold the app.
    3. Tap on the minus (-) icon in red circle to close an app.
    4. Alternatively, you can also swipe up to close the app as soon as you see the same minus (-) icon.

    After you quit all your background apps, reboot your iPhone X one more time and then try to see if that fixes the problem.

    Third method: Remove rogue apps.

    Apps that are taking the most of your battery are likewise the possible culprits. The new update might have caused conflict with a certain app and eventually triggered the app to get rogue and drained more of your iPhone power.

    To check on this, go to Settings-> Battery-> Battery Usage section. You’ll see a list of apps with the battery usage percentage.

    If you see any unusual power consumption, then you might as well consider uninstalling the app as it could be causing your iPhone to heat up or overheat.

    Fourth method: Check for available software updates or app updates to install.

    App developers often roll out app updates to fix bugs affecting the app’s normal operation. This is why it’s also important to keep your apps up to date. As mentioned earlier, overheating problem can also be inflicted by rogue apps. Hence, aside from completely removing the suspected app from your iPhone, you have an option to update the app instead.

    1. To check for apps updates on your iPhone X, just head straight to the App Store, then tap Updates at the bottom of the screen. If multiple apps updates are available, you may opt to upgrade your apps individually or all at once.
    2. To update apps individually, just tap on the Update label next to an app.
    3. To update all apps at once, tap Update All.

    Aside from apps updates, also check for available iOS update for your device. Again, Apple usually releases follow-up updates (minor iOS versions) that contain fix patches to certain bugs causing issues to arise on various iOS devices. So if your iPhone X started to overheat after installing a new update, app, or content that embeds some bugs, that should be rectified by the new iOS update.

    To check for available iOS update for your iPhone X, go to Settings-> General-> Software Update.

    Before you download and install any software update available, be sure to create a backup of all your critical information stored on the phone. This is recommended for safekeeping.

    By then you may opt to download and install the software update wirelessly through your iPhone settings or update your iPhone X through iTunes instead. You will need to use a computer if you wish to proceed with the latter method.

    Fifth method: Reset All Settings.

    It is possible that the new software update overrides and messes up your current iPhone settings, thus resulting to certain apps to misbehave and eventually triggers the processor to stay up and working all the time. An overworked processor can eventually cause the device to overheat in time. As potential solution, you may opt to try to reset all settings on your iPhone X.

    To do so, navigate to your iPhone Settings-> General-> Reset-> Reset All Settings.

    Tapping the option to Reset All Settings will then instigate clearing of Wi-Fi passwords, wallpapers, and other settings then restore their defaults within the Settings app. No data will be deleted in the process though. Misbehaving apps are most likely be fixed in the process too.

    Last option: Restore your iPhone X in DFU Mode.

    This should be regarded as your very last option should all prior methods failed to fix the problem and that your iPhone X is still overheating. Nevertheless, this is just optional. Note that it’s possible for you to end up having a totally dysfunctional iPhone is a DFU mode restore fails or not completed. This is why experts discouraged performing a DFU mode restore if your iPhone has physical or liquid damage. Any sort of damage can prevent the restore process from completing and hence results to a corrupted operating system on the device. If you suspect that hardware damage is causing your iPhone X to overheat, then you might as well forget about DFU mode restore and take your device to a service center instead. It’s still safe to have an Apple technician diagnose your iPhone and do some necessary fixes himself. Otherwise, you may opt to avail for warranty.

    Connect with us

    If you need more help with the use of certain functions and features of the new Apple iPhone X smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone X. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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    How to fix an iPhone 7 that gets stuck on infinite boot loops (easy steps)

    Loose battery connection or bad battery, faulty iOS update, and unsuccessful jailbreak are some of the common causes of boot loop problems affecting various iPhone models including the iPhone 7.

    There are two symptoms of boot loops problems in iPhones. First, is when your iPhone restarts intermittently and second is when your iPhone is stuck in a restart loop. With the first symptom, you may still be able to use your iPhone for a while without bumping into an issue but then it suddenly restarts. With the second symptom, it’s going to be worse because your iPhone continuously restarts and therefore not usable. What usually happens in the second scenario is that you’ll likely to see the Apple logo on your iPhone display for a few seconds and then suddenly disappears and it reiterates.

    The solutions I’ve mapped out below are divided into two categories. If the boot loop problem on your iPhone 7 falls on the first case scenario or symptom, then you may refer to the recommended workarounds under the said category. Otherwise, refer to the standard solutions under the second symptom.

    Before going any further though, if you have other concerns with your new iPhone, make sure you drop by our iPhone 7 troubleshooting page for we have already started supporting the device. Moreover, if you need further assistance, you can always contact us by completing our iPhone issues questionnaire and providing us with sufficient information about the problem.

    Potential quick fixes to the infinite bootloop issue on your iPhone 7

    Before you start doing any of the given procedures, back up your iPhone data if possible. Doing so will keep all your information safe should your iPhone has a hardware damage and needs to be restored. Creating a backup before restoring your iPhone is highly recommended.

    Force restart

    Forcing your iPhone to restart can be the key to fixing the problem if it’s caused by some minor software glitches and errors.

    A forced restart on the iPhone 7 is done by simultaneously press and holding the Power button and the Volume Down button for at least 20 seconds or until the device power cycles.

    This will not erase any of your iPhone data thus it’s a safe and effective solution to begin with.

    Update iOS to the latest version available

    Apple releases periodic iOS updates that contain lots of fixes for existing software bugs and other problems affecting iOS devices. Should the infinite restart problem on your iPhone is triggered by some bugs, installing a software update will likely fix it.

    To check for available iOS update for your iPhone 7, go to Settings-> General-> Software Update. If there’s an update, tap the option to Download and Install.

    Alternatively, you can connect your iPhone 7 to a computer and update iOS through iTunes.

    View Analytics Data on your iPhone 7

    While it is very rare for an app to cause an iPhone to be stuck on infinite boot loops or restarts, it’s not impossible. Note that not all apps you’ve downloaded from the Play Store is perfect, so there’s a chance that any of these apps can cause your iPhone to misbehave.

    To find out if an app is causing your iPhone 7 to be stuck on infinite boot loops, go to Settings-> Privacy-> Analytics-> Analytics Data menu.

    Once you’re in this menu, check for problematic apps from the many entries in the list. If you find any apps that’s listed over and over again, try to uninstall that app then see if that fixes the problem or not.

    If none of these is able to fix your iPhone and that it’s still stuck on infinite boot loops, then try some more advanced solutions including the ones highlighted below.

    Potential solutions to iPhone 7 infinite restarts or boot loops

    These subsequent procedures are typically used when dealing with more intricate software errors on the iPhone. They’re regarded as tough solutions for tougher bugs. You have to note though that both these procedures will delete all your critical data including personal information saved in the internal memory of your iPhone 7.

    First solution: Restore iOS in recovery mode using iTunes.

    In this method, you’ll need to enter recovery mode first and then select the option to restore iOS. You may opt to restore your device to a previous iOS backup that more stable or restore your iPhone to factory defaults.

    A lot of complex software issues are rectified by recovery mode restore in both Android and iOS devices. Nonetheless, some problems may be just tough enough to withstand and manage to persists after the procedure.

    Second solution: Restore your iPhone 8 in DFU mode using iTunes.

    If a recovery mode restore failed to fix the problem, then your next possible solution is a DFU or Device Firmware Update mode restore. It’s regarded the deepest type of restore that can be done on iPhones. It puts your device in a state where it’s able to communicate with iTunes without activating the bootloader or iOS. Again you will need to use iTunes on a computer to carry out this restore.

    You may refer to our comprehensive walkthroughs on how to perform a recovery mode restore and DFU mode restore on iPhone 7 available on our dedicated Troubleshooting page for iPhone 7 under Tutorials section.

    Other options

    • Use iOS repair/recovery software. Seeing the rising number of iOS device owners who encountered more intricate software problems including infinite boot loops, more and more iOS recovery and repair tools are being developed and rolled out by software companies and developers. While not all of these tools guarantee a sure fix, it won’t hurt to try. Some people who have used similar software before ended up with some success. Should you wish to give it a shot, just do some Google searching of these software. You may opt for a free version or paid version of your preferred software.
    • Remove and reinsert SIM card. It is possible that the problem has something to do with a bad SIM card since SIM card connects your device to your wireless carrier. If there’s a problem with your phone’s connection to your wireless carrier, there’s a tendency that your device can get stuck in a restart loop. To rule this out from the possible causes, you may try to remove the SIM card from your iPhone 7. If the problem doesn’t occur with the SIM card removed, then you’ll need to fix SIM card issue first. You may try to restore iOS in iTunes or have your SIM card replaced in this case.
    • Pay for service or avail for warranty. Should this be a system glitch that comes along with the pre-installed apps and services on your device and you couldn’t get it fixed no matter how hard you try, then take a trip to an Apple service center for further assessment. If eligible, don’t forget to avail for service warranty or unit replacement. If you just bought this phone then you should be eligible for warranties. Otherwise, you will really have to pay for service.

    I won’t recommend removing the battery from your iPhone 7 because it’s risky. Instead just let the Apple technician do it for you.

    Connect with us

    If you need more help with the use of certain functions and features of the new Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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    How to fix your iPhone 8 that’s stuck at Apple logo screen [troubleshooting guide]

    Like any other iPhone model that came before it, the #iPhone8 model can succumb to the same problems that plague older models. One such problem is device failure to boot normally. In this troubleshooting article, we address a problem about an iPhone 8 failing to go beyond the Apple logo screen. We hope you’ll find this material helpful.

    Today’s problem: iPhone 8 stuck at Apple logo screen

    Hi. My iPhone 8 is stuck on logo Apple . After I try to open it he keeps rebooting. Start on Apple logo after two seconds goes black and again starts the Apple logo (this where is connecting to the charger ).When I make short pushes on the power off button shows me for a few seconds the battery (like its charging ) and go at the Apple logo again .. and again …

    On screen is writing that it’s waiting for iPhone and after that it tell me that can’t restore or update … and doesn’t show an error code. Please can you help me? Thanks in advance. — Ramona

    How to fix your iPhone 8 that’s stuck at Apple logo screen

    If your iPhone 8 can’t seem to go past the Apple logo screen, that only means one thing: something is preventing the system from loading iOS normally. In our interactions with users for several years, we know that the most common reasons for this problem include:

    • unknown iOS bug following an update
    • using an iOS beta version that has already expired
    • problems with jailbreaking
    • or hardware malfunction

    To see if the issue is fixable on your end, you must do the steps below.

    Solution #1: Force reboot your iPhone 8

    The first thing that you want to do is to see if you can restart your iPhone by simulating a “battery pull.” If you’ve been an iPhone user all along, you’ll probably not quite get the concept but if you’ve tried using a phone with a removable battery pack before, then you’ll know that it’s the easiest way to unfreeze a device. Since your iPhone 8 does not have a removable battery, Apple designated a certain hardware button combination to force the system to reboot, as if you physically disconnected the battery. This is an effective way to restart a device that has become unresponsive, has a temporary black screen, or in some instances, being unable to load iOS.

    To force reboot your iPhone 8, follow these steps: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.

    Solution #2: Restore from a backup (optional)

    The bad thing about the issue you’re having is the fact that there’s not much that you can do about it. While the phone is not totally dead, it doesn’t allow you to tweak the software either. This means that you’ll most likely be forced to do drastic solutions, like the ones from here on now. Because you’ll not be able to load iOS normally, there’s no way to create a backup of your personal data like photos, videos, etc. Whatever you do from here on out, you’ll lose them for good.

    The good news is, if you’ll be able to restore the phone from your backup, it will probably work normally again.

    Before you can attempt to restore from a backup, you need to wipe the phone first. Here’s how to do that:

    1. Open Settings app.
    2. Tap General.
    3. Tap Reset.
    4. Tap Erase All Content and Settings.
    5. If prompted, enter your passcode.
    6. Tap Erase iPhone.

    Now that your iPhone has been wiped clean, you can either restore it as a new device, or restore it from a backup. We suggest that you do the latter.

    How to restore your iPhone 8 via iTunes

    The following steps will restore contents including apps and contacts. A Mac or Windows computer with the latest version of iTunes installed is required in this process.

    1. Go to your computer and open iTunes.
    2. Connect your iPhone to the computer with the supplied USB cable.
    3. If prompted, enter your device passcode or click on the option to Trust This Computer and then follow the onscreen instructions.
    4. Locate your iPhone 8 from the list that appears in the iTunes screen and then click on it.
    5. Go to the Summary panel, and then click on Restore [your device name].
    6. Click on Restore again to confirm action.
    7. iTunes will then begin to erase your device and then installs the latest iOS firmware. Just wait until the entire restore process is complete. After your iPhone restores to factory settings, you can now set it up as new or restore from a backup.

    How to restore your iPhone 8 from a backup in iCloud

    Apple has designed its iOS devices with options to restore from an iCloud backup or using iTunes. To restore your iPhone from an iCloud backup, you need to erase all of its contents before you can restore from your backup. Here’s how it’s done:

    1. Turn on your iPhone 8.
    2. Wait for the Hello screen to show up. If you already set up your device, you need to erase it before restoring from an iCloud backup.
    3. Follow the onscreen setup steps until you get to the Apps & Data screen.
    4. On the Apps & Data screen, tap Restore from iCloud Backup.
    5. Sign in to iCloud with your Apple ID credentials.
    6. Select a backup to use. You can refer to the date and size of each backup file and then pick the most relevant. After selecting the backup file, the transfer begins.
    7. If prompted with a message requiring a newer version of iOS, follow the onscreen instructions to update. Otherwise, skip to the next step.
    8. If prompted, sign in to your Apple ID account to restore apps and purchases. Otherwise, skip this step and sign in later.
    9. Wait until the progress bar appears and completes. It can take a while to finish depending on the size of the backup and the network connection speed. The progress will pause if you disconnect from Wi-Fi too soon and resumes once you reconnect.

    Solution #3: DFU Restore your iPhone 8

    If your device fails to restore from backup, then the only other solution that you can do on your end is to restore it via DFU Mode. Here’s how:

    1. In your computer, close all active apps.
    2. Open iTunes.
    3. Turn off your iPhone. If you can’t turn it off normally, let the battery drain to 0% so the phone powers down on its own. Charge the phone for at least an hour without attempting to turn it on.
    4. Connect your iPhone to the computer via USB cable.
    5. Press and hold the Power button for at least 3 seconds.
    6. Press and hold the Volume Down button on the left side of the iPhone while continuing to hold the Power button. Be sure to hold both Power and Volume Down keys for 10 seconds. If Apple logo appears at this time, repeat steps 5 and 6. Apple logo should not show at all.
    7. Continue to hold Volume Down key for another 5 seconds. If the Plug into iTunes screen is displayed, repeat steps 5-7. Plug into iTunes screen should not show up.
    8. You’ll know that your phone is in DFU mode if the screen remains black. Your computer should then tell you that iTunes has detected an iPhone.
    9. Follow the on-screen steps in your computer to do a full recovery.

    Solution #4: Let Apple fix the issue

    Should nothing work despite having tried our suggestions above, you should contact Apple so they can physically check the phone and repair it. While Apple repairs are top notch, they can be relatively more expensive than your regular local technician so be sure to prepare to pay for the fees if the device is out of warranty. Apple may also refuse to repair your device if you tampered with the hardware or software in any way. Of course, if you did nothing like jailbreak the device or physically damage it, you can go ahead with the repair.

     


    Engage with us

    If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

    Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.

  • in ,

    How to fix an iPhone 8 camera app that keeps crashing [troubleshooting guide]

    Every app can fail and that includes the pre-installed camera app from Apple. In most instances, Apple quickly fixes problems with their apps by releasing updates that most users will not even notice. However, if you’ve only recently realized that your #iPhone8 camera app appears to be crashing frequently for no apparent reason, it’s probably high time to take the matter into your own hands. Below are the troubleshooting steps that you can try to fix your iPhone 8 camera app issue.

    Before we proceed let us remind you that you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

    Solution #1: Restart your iPhone 8

    The first troubleshooting step that you want to do is restart your iPhone. This may seem simple to you but a lot of minor bugs and app issues are fixed by just turning a device off for a few seconds. Restarting your iPhone clears its memory and refreshes the system in general. Because some bugs are temporary and usually develops with your system’s idiosyncrasies, refreshing the system via a reboot will most likely bring everything back to normal.

    1. Press and hold the Top (or Side) button until the slider appears.
    2. Drag the slider to turn your device completely off.
    3. After the device turns off, press and hold the Top (or Side) button again until you see the Apple logo.

    Alternatively, you can go under Settings > General> Shut Down to turn your iPhone 8 off.

    Solution #2: Install the latest operating system updates

    iOS is a very complicated software environment that developers can’t really anticipate everything. Ideally though, updates are released to improve things, to effect new features, or to fix known bugs. Any or all of these things are usually present in both minor and major iOS updates so there’s really no reason to skip them.

    By default, an iOS device is supposed to download and install updates automatically but if you changed it before, make sure that you manually check for any pending updates for your device.

    If possible, use iTunes to update your device. Doing so will not just save you from consuming your precious data allowance, but it’s also a better option than over-the-air overall.

    Solution #3: Make sure all apps are up-to-date

    Just as you would like your operating system to be as recent as possible, you also need to do the same for your apps. Outdated apps run the risk of causing incompatibility issues with the operating system, which may in turn, leads to more problems. The general rule is to always keep apps updated, especially after you’ve installed iOS updates recently. Old apps may not work properly with recent Apple products and operating system so app developers must keep up by ensuring that their products are as bug free as possible.

    Solution #4: Reset all settings

    A lot iPhone users have found the trick of resetting all settings to work with all sorts of camera app issues so why not try it as well. Resetting your iPhone settings will make some changes to your device. Basically, this reset option will bring all customizations, preferences, and network settings back to their defaults. Your apps and data like photos and videos will not be affected though.

    To reset all settings in your iPhone 8, follow these steps:

    1. Open Settings app.
    2. Tap on General.
    3. Scroll down and tap on Reset.
    4. Tap on Reset All Settings.
    5. Wait for your iPhone to restart.
    6. Check the camera app again.

    Solution #5: Restore your iPhone 8

    If the first four solutions above won’t help at all, another good trick that you can try is to restore your iPhone to previously saved state. This assumes that you have created a backup ahead of time and it’s available for you to use. This potential solution requires that you factory reset your iPhone first so be sure to back important data first before proceeding.

    Once you’ve already created a new backup, factory reset your device by doing the following steps:

    1. Open Settings app.
    2. Tap General.
    3. Tap Reset.
    4. Tap Erase All Content and Settings.
    5. If prompted, enter your passcode.
    6. Tap Erase iPhone.

    Now that your iPhone has been wiped clean, you can either restore it as a new device, or restore it from a backup. We suggest that you do the latter.

    How to restore your iPhone 8 via iTunes

    The following steps will restore contents including apps and contacts. A Mac or Windows computer with the latest version of iTunes installed is required in this process.

    1. Go to your computer and open iTunes.
    2. Connect your iPhone to the computer with the supplied USB cable.
    3. If prompted, enter your device passcode or click on the option to Trust This Computer and then follow the onscreen instructions.
    4. Locate your iPhone 8 from the list that appears in the iTunes screen and then click on it.
    5. Go to the Summary panel, and then click on Restore [your device name].
    6. Click on Restore again to confirm action.
    7. iTunes will then begin to erase your device and then installs the latest iOS firmware. Just wait until the entire restore process is complete. After your iPhone restores to factory settings, you can now set it up as new or restore from a backup.

    How to restore your iPhone 8 from a backup in iCloud

    Apple has designed its iOS devices with options to restore from an iCloud backup or using iTunes. To restore your iPhone from an iCloud backup, you need to erase all of its contents before you can restore from your backup. Here’s how it’s done:

    1. Turn on your iPhone 8.
    2. Wait for the Hello screen to show up. If you already set up your device, you need to erase it before restoring from an iCloud backup.
    3. Follow the onscreen setup steps until you get to the Apps & Data screen.
    4. On the Apps & Data screen, tap Restore from iCloud Backup.
    5. Sign in to iCloud with your Apple ID credentials.
    6. Select a backup to use. You can refer to the date and size of each backup file and then pick the most relevant. After selecting the backup file, the transfer begins.
    7. If prompted with a message requiring a newer version of iOS, follow the onscreen instructions to update. Otherwise, skip to the next step.
    8. If prompted, sign in to your Apple ID account to restore apps and purchases. Otherwise, skip this step and sign in later.
    9. Wait until the progress bar appears and completes. It can take a while to finish depending on the size of the backup and the network connection speed. The progress will pause if you disconnect from Wi-Fi too soon and resumes once you reconnect.

    Solution #6: Contact Apple

    Should all these solutions won’t fix your camera app issue, you can assume that a hardware malfunction may be to blame. We can’t know for sure but it’s most probably camera-related. Apple should be able to run hardware diagnostics and determine if that’s the case or not.

     


    Engage with us

    If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

    Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.

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