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    How to fix Netflix that keeps crashing and stops working on an iPhone 8 Plus after installing a new iOS update (easy steps)

    Software updates can also ruin an application especially those that aren’t compatible with the current version. Among the usual symptoms would include sluggishness, constant freezes, and sudden crashes. In short, the app becomes unstable. Fortunately, these symptoms are rectifiable. All you have to do is try some workarounds until you’ll find the ultimate fix. Read on to find out what to do if any of your apps, like Netflix in particular, suddenly stops working or keeps crashing after installing a new iOS update on your iPhone 8 Plus.

    But before anything else, if you have a different issue with your device, visit the troubleshooting page we’ve setup for the iPhone 6s Plus. We list down every problem we address each week in that page so try to see if we’ve already addressed your concern before. If we did, try to use the solutions we suggested and if they won’t work, then you may contact us by filling up this form.

    How to fix your iPhone 8 Plus with Netflix that keeps crashing

    Before you begin to troubleshoot software errors, verify and ensure that your device is connected to the Internet. Netflix is a network service, which means it requires active and stable Internet connection to work as intended. If your iPhone is connected but the app remains unstable, then you may proceed and try the following solutions.

    First solution: Restart Netflix and clear recent apps on your iPhone.

    The new update might have caused Netflix to become temporarily unstable due to minor software issues. To make things right, restart the app with these steps:

    1. Press the Home button twice quickly.
    2. Find Netflix from the list of recently used apps on the next screen.
    3. Swipe up on the Netflix app to clear it.

    Do the same to the rest of other apps running in the background so as to prevent any of them from causing conflicts. There is a tendency that any of these background apps would crash or get corrupted and when that happens, other apps or device functions will likewise be affected.

    Second solution: Soft reset or Force restart your iPhone.

    A device restart, be it a soft reset or force restart is often required to eliminate minor software errors including the ones inflicted by new firmware updates. Aside from clearing up the internal memory, a device reset also refreshes the system and implements new changes from recent updates accordingly. If you haven’t already, then restart your iPhone with these steps:

    1. Press and hold the Side/Power button for a few seconds or until the Slide to Power Off menu appears.
    2. Drag the slider to the right to turn your phone completely off.
    3. After about 30 seconds, press and hold the Side/Power button again until  the Apple logo appears.

    Alternatively, you can force your iPhone to restart if it becomes unresponsive as the Netflix apps crashes. This method does the same as a soft reset without affecting any of your data stored in the internal memory. Follow these steps if necessary:

    1. Press and quickly release the Volume Up button.
    2. Press and quickly release the Volume Down button.
    3. Press and hold the Side/Power button until the Apple logo appears.

    Wait until your iPhone boots up completely then launch Netflix to see if the problem is fixed.

    Third solution: Update Netflix and other apps on your iPhone.

    When a new iOS update is released, apps developers also roll out new updates for their apps to blend well and work properly in the new platform. Unless you’ve set your device to auto-install updates, you may have to manually check and install pending updates including an update to Netflix app on your iPhone 8 Plus. Here’s how:

    1. Tap the App Store icon from the Home screen.
    2. Tap the Updates icon at the bottom right.
    3. If a new update is available for Netflix, you will see an Update button next to Netflix. Simply tap on the Update button to install pending app update.
    4. If multiple app updates are available, tap the Update All button to update all apps at once.

    When you’re done updating apps, reboot your iPhone (soft reset) to apply the recent changes from the new app updates. Then open Netflix and see if it’s already working properly.

    Fourth solution: Reset network or all settings on your iPhone 8 Plus.

    If by any chance the new update automatically overrides or alters your current settings and resulted to this error, then reverting the changes back to the previous configuration will likely fix it. But the thing is that it would be a bit difficult for you trace which settings or options to configure on your device. In that case, you can just resort to an all settings reset or network settings reset on your device. What you should do then:

    1. Tap Settings from the Home screen.
    2. Tap General.
    3. Scroll to and tap Reset.
    4. Select the option to Reset All Settings. This will reset your iPhone settings to their original values without affecting any of your iPhone data. So it doesn’t result to data loss.
    5. To reset all settings on your iPhone X, select the option to Reset all network settings.
    6. If prompted, enter the correct passcode for your device.
    7. Then tap the option to confirm reset.

    Wait for your iPhone to restart and boot up completely then relaunch Netflix to see if it’s already fixed. If not, then consider the next option.

    Fifth solution: Delete Netflix from your iPhone and install the latest version.

    You may have no other choice but to delete the app. It’s possible that your Netflix keeps crashing because the app is totally corrupted due to system incompatibility. The only way to make things work again is to remove the corrupted app (Netflix) and then download and install the latest version of Netflix app for your iPhone 8 Plus. Just follow these steps to proceed:

    1. Tap and hold on any app icon on the Home screen for a few seconds.
    2. When you see the icons jiggle, tap the X in the corner of Netflix icon to uninstall or delete the app.
    3. Tap Delete to confirm action.
    4. Restart your iPhone then launch the App Store to search for and download the latest version of Netflix app available for your iPhone X.
    5. Follow the onscreen instructions to complete the installation process and then restart your iPhone 8 Plus.

    Usually reinstalling the app would fix the error especially if it’s inflicted by data corruption in the application itself. However if this doesn’t work either, you will need to find other options.

    Seek more help

    You may request further assistance or ask other options from the Netflix Help Center if the app is still crashing after performing all applicable solutions on your end. Or you may escalate the problem to Apple Support for further assessment and if necessary, include it in the priority issues to fix on their next update.

    Connect with us

    If you need more help with the use of certain functions and features of the new Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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    How to fix an iPhone 8 Plus that shows liquid has been detected warning after an update [Troubleshooting Guide]

    One of the iOS 10 features introduced by Apple is a warning system that prompts users whenever liquid traces or moisture is detected in the Lightning port. The warning usually occurs when charging or when connecting the iOS device to a computer via USB connector or Lightning cable. The warning says, “Disconnect lightning accessory. Liquid has been detected in the Lightning connector. To protect your iPhone, disconnect this Lightning accessory and allow the connector to dry.” While you may have the option to Ignore this warning, doing so may likewise put your device at risk because it wouldn’t prompt you with such warning if it hasn’t detected any sort of liquid traces in the Lightning port in the first place unless the warning is triggered by a software glitch like an update bug.

    Read on to find out what to do if ever you’ll be prompted with the same warning on your iPhone 8 Plus.

    But before anything else, if you have a different issue with your device, visit the troubleshooting page we’ve setup for the iPhone 6s Plus. We list down every problem we address each week in that page so try to see if we’ve already addressed your concern before. If we did, try to use the solutions we suggested and if they won’t work, then you may contact us by filling up this form.

    Verify and ensure no traces of moist in the Lightning/charging port.

    While this iPhone is built to be water resistant, it’s not actually waterproof. So given the circumstances, it may still accumulate any sort of liquid damage when exposed to moist, water, or other types of liquid. What you should do then whenever you see this warning is to turn off your iPhone completely, remove the Lightning cable from the port and then thoroughly check the inner port. If necessary, let your iPhone dry for a while before charging or using it again.

    Restart your iPhone (soft reset).

    If the warning started to occur and reoccurs after installing a new update and you’re certain that your device hasn’t been exposed to any liquid type or moist, then most likely the liquid warning is triggered by an update bug. In this case, you can try a soft reset or restart your iPhone 8 Plus. Follow these steps to perform a soft reset/reboot on your iPhone 8 Plus:

    1. Press the Side/Power button for a few seconds until the Slide to Power Off prompt appears.
    2. Drag the slider to the right to turn your iPhone off.
    3. After 30 seconds, press and hold the Side/Power button until the Apple logo appears.

    Alternatively, you can perform a force restart if your iPhone freezes when the warning occurs. It happens when the system is glitching due to an erroneous update installation. Here’s how it’s done, if necessary:

    1. Press and quickly release the Volume Up button.
    2. Press and quickly release the Volume Down button.
    3. Press and hold the Side/Power button until the Apple logo appears.

    You may need to hold the button a little longer than 30 seconds for the system to boot up completely especially when it’s bugged.

    Reset all settings on your iPhone 8 Plus.

    Some updates may override your current settings automatically and when this happens there can only be two possible outcomes and that’s either good or bad. If for some reasons the update is inflicting bad outcomes as depicted by the liquid detection warning, then performing an all settings reset might be able to help especially if the problem is attributed to invalid settings. To try and see if this would help, follow these steps:

    1. Tap Settings from the Home screen.
    2. Tap General.
    3. Scroll to and tap Reset.
    4. Select the option to Reset All Settings. This will delete all your current settings and restore the default values.
    5. Enter your device passcode to continue.
    6. Then tap the option to confirm reset.

    When the reset if finished, your iPhone will reboot automatically but if it doesn’t, then you will need to manually trigger your device to restart. Just follow the above steps to carry out a soft reset.

    Check for new updates to install.

    If this appears to be a common issue and it’s already been escalated to Apple Support, then most likely iOS developers will issue a follow-up update containing the required fix patch. That said, check and see if there are new updates available for your iPhone 8 Plus with these steps:

    1. Navigate to the Home screen then tap Settings.
    2. Tap General.
    3. Tap Software Update.
    4. Wait for your device to scan for available software updates. If an update is available, backup your iPhone data for safekeeping then tap Download to instigate downloading of the update file. Make sure your phone is connected to Wi-Fi to get this done.
    5. When the download is finished, tap Install to implement that new update on your device

    Reboot your iPhone after installing the latest update to apply the recent changes it brings.

    Restore your iPhone 8 Plus.

    If the error keeps occurring even if your device is completely dry or never exposed to any sort of liquid or moist, then it’s more likely a more serious system glitch that requires more advanced solutions. If it’s a post-update issue, then you can try performing an iOS restore in iTunes. You may opt to begin with the standard restore in iTunes, recovery mode restore, or DFU mode restore if necessary.

    Follow these steps to perform a standard iOS restore in iTunes and restore your iPhone 8 Plus to factory defaults or from a previous iOS backup:

    1. While your iPhone is connected and recognized in iTunes, click the option to Restore iPhone to factory defaults and then set it up as new.
    2. If you want to downgrade or restore to a previous iOS backup file, you may do so by clicking on the Restore Backup in iTunes button and then select the iOS backup file you want to use.
    3. You may refer to the date and size of each backup and choose the most relevant.
    4. Finally click the Restore button and wait for the restore to complete.
    5. If prompted, enter the correct password for all your encrypted backups.
    6. When the restore is finished, your iPhone will reboot automatically.

    Keep your iPhone connected to your computer after it reboots and then wait for it to sync with your computer. After the sync is completed, you may disconnect your iPhone from your computer.

    If that doesn’t help, then you may resort to a recovery mode restore if not, DFU mode restore instead. A more detailed walkthrough on how to perform a recovery mode restore and DFU mode restore on iPhone 8 Plus is available on our Tutorials section. Feel free to refer to our guide if needed.

    Seek more help

    Again you can request further assistance from your service provider or Apple Support if you’ve already exhausted all possible means to fix the problem on your end but to no avail. There might be some other factors that trigger the liquid detection warning to keep showing on your iPhone 8 Plus that may still be unknown to end-users and only your carrier or Apple Support can deal with them. So give them a call and ask for help.

    Connect with us

    If you need more help with the use of certain functions and features of the new Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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    How to fix an iPhone 8 that is stuck on black screen with odd notification lights after an iOS update (easy steps)

    Various factors can cause a software update to yield negative outcomes as opposed to what it’s expected to bring when implemented. The main reason why this happens is that not all devices are configured the same way as the ones used during test runs. Before an update is officially rolled out, it went through a series of tests and debugging procedures until it appears to be totally flawless and functional. These tests are usually conducted using different iOS devices with certain configurations. But when the update is released, it will be implemented on different devices that are configured based on individual user’s preferences. It is therefore very viable for system conflicts to occur on certain devices. And this could be what’s transpiring on your iPhone after updating iOS to the latest version. Nonetheless, don’t fret yet as you still can do something or try some workarounds to fix the problem and get your device back up and running smoothly again. So keep reading and determine your options for possible solutions.

    But before anything else, if you have other concerns with your iPhone 8, make sure you drop by our troubleshooting page for we have already addressed some of the most commonly reported issues with this new iPhone. If you need further assistance or if you can’t find what you’re looking for in that page, fill up our iPhone issues questionnaire and hit submit. Don’t worry, it’s a free consultation service so you don’t have to worry about anything. Just give us more information about the problem and we’ll do our best to help you fix it.

    How to fix your iPhone 8 with black screen of death issue

    The following walkthroughs are intended for anyone who just installed the latest iOS update on their iPhone 8 and unfortunately ended up having an iPhone that is stuck on black screen or other unusual behaviours.

    First solution: Force your iPhone to restart.

    This is the first recommended solution to try on whenever you encounter software-related problems as depicted by a frozen display or stuck on black screen. It is a simulated-battery removal procedure that works similar to a soft reset but carried out using hardware key combos. And like a soft reset, a force restart will likewise fix software problems and errors without affecting your iPhone data. If you haven’t done it yet, then do so with these steps:

    1. Press and quickly release the Volume Up button.
    2. Press and quickly release the Volume Down button.
    3. Press and hold the Side/Power button until the Apple logo appears.

    You may have to press the buttons a little longer like 20 seconds or more until your iPhone system is boots up.

    Second solution: Force restart while charging.

    Your iPhone may also be stuck on the same state if certain apps have gone rogue and consumed massive amount of power on your device. It’s possible that any of your apps gets corrupted or infiltrated by some malware that eventually affect the iPhone’s system functions. As possible solution, try to plug in your iPhone to the charger and let it charge for about 15 minutes. After the elapsed charging time, force your iPhone to restart using the same steps demonstrated in the previous method. Doing so can help eliminate any glitches as it refreshes all your apps and iPhone system in general.

    Third solution: Connect your iPhone to a computer and use iTunes.

    The next possible solution you can try on if the previous methods failed to offer a resolution is iTunes. You can use iTunes and attempt to access your iPhone system on a computer then carry out system resets and restore, if necessary. Be sure to use the latest version of iTunes software to avoid system conflicts.

    If your iPhone is recognized in iTunes back up all your important data to iCloud or to iTunes drive on your computer. After you’ve created necessary backups, restore your iPhone to factory defaults (factory reset), restore in recovery mode or go for a DFU mode restore using iTunes. These restore methods are usually required to fix major system bugs from the latest iOS update that might have caused your device to get stuck on black screen and execute some unusual actions. You may opt to start from the standard iOS restore to wipe your device and set it up as new or jump into a more advanced resolution. You may then try restoring your iPhone 8 and set it up as new with these steps:

    1. While your iPhone is connected and recognized in iTunes, click the option to Restore iPhone to factory defaults.
    2. If you want to downgrade or restore to a previous iOS backup file, you may do so by clicking on the Restore Backup in iTunes button and then select the iOS backup file you want to use.
    3. You may refer to the date and size of each backup and choose the most relevant.
    4. Finally click the Restore button and wait for the restore to complete.
    5. If prompted, enter the correct password for all your encrypted backups.
    6. When the restore is finished, your iPhone will reboot automatically.

    Be sure to keep your iPhone connected to your computer after it reboots and wait for it to sync with your computer. After the sync is completed, you may disconnect your iPhone from your computer.

    If you find the need to perform a recovery mode restore through iTunes, then you may do so by connecting your iPhone to your computer with the supplied USB cable then open iTunes first. With your iPhone connected and recognized in iTunes, force it to restart with these steps:

    1. Press and quickly release the Volume Up button.
    2. Press and quickly release the Volume Down button.
    3. Press and hold the Side/Power button when you see the Connect to iTunes screen. Do not release the buttons when you see the Apple logo since you’ll need to enter recovery mode.
    4. On the next screen, you should see the option to Restore or Update.
    5. Select Update first to update iOS. Otherwise, select the option to Restore. iTunes will then attempt to reinstall iOS without erasing your iPhone data and then downloads the software for your device.
    6. If the download time takes longer than 15 minutes, your device exits the Connect to iTunes screen. If this occurs, just wait until the download is complete then go back to the previous steps to enter recovery mode again.

    If the problem persists, then you can try a DFU mode restore. A DFU mode restore is regarded as the most in-depth type of system restore you can do on your iPhone. It was usually practiced in service center by Apple technicians when dealing with major software issues that caused the device to malfunction. Later on, this method has been introduced among other methods and workarounds to troubleshoot various software issues transpiring on different iPhone variants. Refer to these steps if ever you wish to proceed:

    1. Close any running programs on your computer. Doing so will prevent any of the running programs to interrupt the DFU mode restore process.
    2. Connect your iPhone to your computer using the Apple-supplied USB connector or Lightning cable.
    3. While your phone is connected, press and hold the Side/Power button for about 3 seconds.
    4. Keep pressing on the Side/Power button then press and hold the Volume Down button for about 10 seconds. If the Apple logo appears, it means you’ve held the buttons too long and that you’ll have to start all over again.
    5. If you see no logo, release the Side/Power button but keep holding the Volume Down button for another 5 seconds.
    6. If the screen stays black afterwards, it means that you have successfully entered DFU mode. At this point, you will be prompted with an alert message on your computer saying that iTunes has detected your iPhone. If you see that message, follow the onscreen prompts to complete the DFU mode recovery process.
    7. If you see the Plug into iTunes screen, it means you haven’t entered DFU mode and that you will need to start all over again.

    Entering DFU mode requires timing so patience is key. If you don’t feel like carrying out these procedures, then you can always opt for service or repair options.

    Repair options

    While it rarely occurs for an iOS update to cause physical damage to any device upon implementation, there are certain factors that can trigger this to occur. To find out if there are other issues with your iPhone 8 aside from system errors, you can take your device to the nearest Apple Genius bar in your place and let an authorized technician diagnose your device for any visible signs of damage to repair. If service is required, don’t forget to avail for warranty be it for service or unit replacement.

    Connect with us

    If you need more help with the use of certain functions and features of the new Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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    How to fix Netflix that keeps crashing or not working on your iPhone X (easy steps)

    Tackled in this post is an issue concerning the Netflix app that keeps crashing on the new iPhone X. If you’re experiencing a similar issue on the same device and you need help in fixing the app, then this post is for you. Keep reading for more details.

    There are many possible reasons as to why Netflix is not working on your iPhone X. It could be due to an issue with your Netflix account, network connectivity, device software (iOS) errors, or Netflix app itself. Usually you’ll be prompted with an error message that tells you about what went wrong and what to do next. This should serve as a hint for you to fix the problem so take note of the error message. However if you see no error prompts or Netflix just won’t load up or load but immediately crashes, then you will need to determine which from the given factors is the underlying cause. Feel free to refer to this context if ever you need some inputs on how to troubleshoot Netflix problems on your iPhone X.

    Before we move on, if you have other issues with your iPhone, visit our iPhone X troubleshooting page for we have already addressed some of the most commonly reported issues with the device. Browse through the page to find issues similar with yours. If you still need our assistance after that, then fill up our Android issues questionnaire to contact us.

    How to fix iPhone X with Netflix app that keeps crashing

    Before you begin troubleshooting, verify and ensure that your iPhone X is connected to Wi-Fi or has Internet access. A strong and stable Internet connection is required to have a smooth video streaming through Netflix on your iPhone X. Any transpiring network issues may cause the app to crash especially if it failed to connect to the server. Also ensure that Netflix service is available in your region.

    Once you’ve got all the said requisites checked and yet Netflix remains erratic or unstable, try these subsequent solutions.

    First solution: Restart Netflix app.

    For first instances, minor app glitches or random network errors are likely to blame. Restarting the app will likely be able to fix these glitches and get Netflix back up and running  smoothly again. So try restarting the app with these steps:

    1. Swipe up from the bottom to the middle of your screen and hold until the App Switcher appears.
    2. Swipe left or right to locate Netflix from the apps list.
    3. Firmly touch and hold the Netflix app.
    4. Then tap the Minus (-) sign/icon to clear the app.
    5. Alternatively, you can swipe up to close the Netflix app as soon as you see the minus sign.

    If you see other background apps, then close them all too so that none of them can cause any conflict with your iPhone’s Netflix operations.

    Second solution: Reboot (soft reset) your iPhone X.

    If an app restart doesn’t help, performing a soft reset or restart on your iPhone X should be considered the next option. A soft reset or device restart is a highly recommended solution to minor glitches and errors that are software-related. You don’t have to back up your iPhone data as it will not affect any of them. Random system errors and minor apps issues will likely be cleared by this method. Here’s how a soft reset is done on your iPhone X:

    1. Press and hold the Side/Power button and either Volume button simultaneously for a few seconds.
    2. When you see the Slide to Power off prompt, release the buttons.
    3. Slide the Power switch to the right to turn your phone off.
    4. After 30 seconds or so, press and hold the Side/Power button until the Apple logo appears.

    When your iPhone X has booted up completely, launch Netflix again and see if it’s already working properly.

    Third solution: Update Netflix app.

    Sometimes, all that’s needed to get an app running smooth again is an update. If you haven’t set your device to auto-update apps, then you will need to manually installed apps updates available. Usually you’ll get notifications whenever a new update is available for your app but to make sure you didn’t miss any update notice, go ahead and check for any pending updates for your apps with these steps:

    1. Tap the App Store icon from the Home screen.
    2. On the App Store screen, tap the Updates icon located at the bottom right.
    3. If an update is available for Netflix, an Update button shows up next to the app’s name. Tap on Update to install the latest update for Netflix.
    4. If you see other apps updates available, tap the Update All option to install the updates at once.

    Reboot your iPhone X when all updates are completely installed and implemented. This will apply all recent changes from the newly installed app update(s).

    Fourth solution: Reset network settings on your iPhone X.

    To rule network connectivity issues out from the possible triggers, you can try performing a network settings reset. Should there be any invalid changes made to your network settings that might have caused network-related apps on your iPhone X including Netflix app to become erratic, then that should be cleared in the process. Here’s how it’s done:

    1. Tap Settings from the Home screen.
    2. Tap General.
    3. Scroll to and tap Reset.
    4. Select the option to Reset All Settings. This will reset your iPhone settings to their original values without affecting any of your iPhone data. So it doesn’t result to data loss.
    5. To reset all settings on your iPhone X, select the option to Reset all network settings.
    6. If prompted, enter the correct passcode for your device.
    7. Then tap the option to confirm reset.

    Your iPhone will restart automatically when the reset is finished. By then you may continue setting up your Wi-Fi network and connect your iPhone to the Internet. When everything is set, launch Netflix and see if it is already working steady.

    Fifth solution: Remove and reinstall Netflix app on your iPhone X.

    You may have to delete and reinstall the app if the problem continues up to this point. It’s possible that the Netflix app you’re running is corrupted and unrectifiable. In that case, you can delete the erratic app and then download the latest version of Netflix app from the App Store to start all over. Here’s how:

    1. Tap and hold on any app icon on the Home screen for a few seconds.
    2. When you see the icons jiggle, tap the X in the corner of Netflix icon to uninstall or delete the app.
    3. Tap Delete to confirm action.
    4. Restart your iPhone then launch the App Store to search for and download the latest version of Netflix app available for your iPhone X.
    5. Follow the onscreen instructions to complete the installation process and then restart your iPhone X again.

    Once the new Netflix app is successfully installed, restart your iPhone X to implement the new changes and then run the new app. It should work as intended for as long as there are no issues with your network connection or Netflix account.

    Other options

    You may continue to troubleshoot more complex software issues that might have triggered the Netflix app to crash frequently on your iPhone X. If you’ve already tried all prior solutions but to no avail, at this point you may resort to system resets. Performing a master reset or factory reset can be considered among the next possible solutions to fix any system errors that are tough enough to withstand the previous methods. This however would result to data loss as everything in your iPhone X internal memory will be wiped out completely. For safekeeping, don’t forget to create backups beforehand.

    Contact the Netflix Help Center, your carrier, or Apple Support for other options if the problem started after installing an update and the factory reset still failed to fix a preinstalled Netflix app on your iPhone X.

    Connect with us

    If you need more help with the use of certain functions and features of the new Apple iPhone X smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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    How to fix Facebook app that keeps crashing on your iPhone 8 after installing the latest iOS update (easy steps)

    Facebook is undeniably a popular social media app these days. Despite the recent controversy most people still prefer to remain in the network and keep the app running on their respective devices. That’s why it still matters whenever the Facebook app goes rogue or becomes unstable as there are still a lot of people who are affected. Here in this post, I’ve tackled an issue regarded the Facebook apps that keeps crashing on an iPhone 8 after a new iOS update is installed. Aside from the underlying causes, I’ve also lined up a few suggested workarounds and potential solutions you can try on if ever you are among those who ended up having the same problem after implementing a new firmware update on your iPhone 8 handset. This content should serve as free reference so feel free to use it whenever needed.

    Before we move any further, if you are looking for a solution to a different problem, them drop by our iPhone 8 troubleshooting page for we have already addressed some of the most common problems with this device. Odds are that there are already existing solutions to your problem. Try to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need more help, fill up our iPhone issues questionnaire and we’ll help you with you problem.

    How to fix iPhone 8 with Facebook that keeps crashing

    Before you begin to troubleshoot, try to check for new updates by heading to Settings-> General-> Software Update. Usually if the recent update contains bugs, a minor update will follow soon to rectify the error and obliterate any bugs and glitches including those that are inflicting conflict with the Facebook application. If there’s a new update, then update your iPhone 8 again and see if that fixes the problem. Otherwise, proceed with the following solutions.

    First solution: Quit and restart the app.

    Just like a crashing program on your computer, mobile apps including Facebook can also bump into minor issues at some point. It could be due to a system error, network error, bugs, or some malware. And more often than not, minor apps issues like these are easily resolved by restarting the affected app. So if this is the first time you encounter this problem with your Facebook app, then try to quit and restart the app. Here’s how:

    1. Quickly press the Home button twice (double-tap). Doing so will show up the apps viewer screen with a lost of recently used apps.
    2. Swipe your finger up on the Facebook app to clear/close it.

    Alternatively, you can try forcing all background apps to end. Any of these apps eventually crashes and when that happens there’s a higher chance that your other apps or iPhone functions will likewise get affected or become unstable. So here’s what you should do then:

    1. Quickly press the Home button twice (double-tap). Doing so will show up the apps viewer screen with a lost of recently used apps.
    2. Swipe your finger up on each of the apps previews to clear/close them.

    See if that fixes the problem. If everything works and that your Facebook app is stable again, then you’re good. But if the problem persists, then you will need to troubleshoot further.

    Second solution: Restart your iPhone (soft reset).

    A device restart or soft reset may likely be able to get your Facebook app back into its normal state especially if the problem is tied to memory issues like insufficient memory on the phone. While this may not be the case given that what you’ve got is a new device packed with huge memory space, it’s not impossible. There could be some apps you’ve downloaded that might have contained some malware or bugs that can cause the memory to shrink or become erratic in some ways. And apps crashes are likewise among the symptoms of memory issues on your device. A simple yet most effective solution you can try first to deal with this issue is a soft reset or device restart. This clears your phone’s internal memory from temporary files including those that are causing conflicts and therefore gives your device a fresh start. If you haven’t restarted your iPhone yet, then do so with these steps:

    1. Press and hold the Side/Power button for a few seconds or until the Slide to Power Off menu appears.
    2. Drag the slider to the right to turn your phone completely off.
    3. After about 30 seconds, press and hold the Side/Power button again until  the Apple logo appears.

    After it boots up completely, try to launch Facebook on your iPhone and see if the problem is fixed.

    Third solution: Reset all settings/network settings on your iPhone 8.

    Some updates may override your current settings and eventually result to errors. Invalid or incorrect settings on your iPhone 8 including those associated with the network functions of your phone can also be the possible triggers especially if these yield to network errors. Facebook is one of the apps that rely on your phone’s network functions. If the network is unstable because of some erratic settings configuration, then most likely the app won’t be able to work as intended. It may be crashing because it couldn’t establish a secure connection with the server. So you’ll need to deal with network-related issues first in order to fix your Facebook app. As possible solution, you can do a network settings reset or reset all settings on your iPhone 8 with these steps:

    1. Tap Settings.
    2. Tap General.
    3. Scroll to and tap Reset.
    4. Select the option to Reset all settings.

    To reset network settings on your iPhone and rule network issues out from the possible triggers, continue with these steps:

    1. Tap Settings.
    2. Tap General.
    3. Scroll to and tap Reset.
    4. Then select the option to Reset all network settings. This will delete your current network and password along with other server settings and options.

    After the reset, your iPhone reboots automatically. When it’s booted up successfully, you will need to set up your wireless network in order to go online and try using Facebook to see if it’s already working stable.

    Fourth solution: Update Facebook app.

    Apps developers also rollout periodic updates to keep their apps optimized and compatible with the current software version of your iPhone. If a new iOS update is rolled out, then most likely Facebook also has pending update to install, if not your device is not set to auto-update. To check for any pending updates for your apps including Facebook, follow these steps:

    1. Tap the App Store icon from the Home screen.
    2. Tap the Updates icon at the bottom right of the screen. If an update is available for Facebook, you will see Update next to the app. The same thing with your other apps that have new updates to install.
    3. Tap the Update button next to Facebook or other app to update individually.
    4. For multiple apps updates, tap the Update All button to update all apps at once.

    After updating your apps, restart your iPhone then retry loading Facebook to see if it is already working fine and stable.

    Fifth solution: Remove and install the latest version of Facebook for your iPhone.

    This would be the last thing you can try performing if all else failed to offer ultimate solution. Uninstalling Facebook app from your iPhone is one way to clear cache and data from the app that might have caused the app to become erratic or unstable. Here’s how to get this done:

    1. Tap and hold on the Facebook icon from the Home screen.
    2. When you see all the icons start to wiggle, tap the X on the corner of Facebook app icon. Doing so will instigate deletion of the app.
    3. Tap Delete to confirm action.

    Reboot your iPhone 8 when the Facebook app has been successfully deleted. Then navigate to the App Store to search for and download the latest version of Facebook app for your iOS device. Follow the onscreen instructions to continue with the the app download and installation process. And then reboot your iPhone again to apply the new changes.

    Seek more help

    You may reach out to Facebook Help Center to report that issue and ask further assistance and other options to get the app back up and running smoothly on your iPhone 8 again. Alternatively, you may use other social media apps while waiting for a fix. Otherwise, you have to start learning how to live without Facebook on your iPhone.

    Connect with us

    If you need more help with the use of certain functions and features of the new Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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    How to fix Messenger that keeps crashing or stops working on your iPhone X after installing a new iOS update (easy steps)

    Is the new iOS update causing your iPhone X Messenger app to become unstable or keep crashing? If that is so, then this post might be able to help you. Read on and get some inputs if needed.

    Software updates are generally intended to keep a device system more optimized, free from flaws, and still performing at its best. Nonetheless, not everyone ends up having the same positive outcomes from installing a new iOS update on their iPhone. Instead of having a better performing device, what they’ve got are various types of post-update issues and errors. While this is indeed a downer, keeping your device updated is still recommended. Post-update issues are regarded by software developers/programmers as part of the entire system update implementation process. That’s why when common issues are reported following a new iOS update release, iOS devs would immediately work on a fix and roll out a follow-up minor update with an official fix patch to address whatever issues that need to be dealt with. But the thing is, you will have to wait until the new update is available. While waiting for the official fix to arrive, you can try some workarounds for momentary solutions.

    Before we move on, if you have other issues with your iPhone, visit our iPhone X troubleshooting page for we have already addressed some of the most commonly reported issues with the device. Browse through the page to find issues similar with yours. If you still need our assistance after that, then fill up our Android issues questionnaire to contact us.

    How to fix iPhone X with Messenger app that keeps crashing

    Highlighted below are a few recommended procedures and potential solutions you can try on if your Messenger app stops working or keeps crashing after installing a new iOS update on your iPhone X. Start whenever you’re all set.

    First solution: Clear the Messenger app and background apps.

    The recent changes from the new iOS update might have caused the Messenger app to become a little bit glitchy in its first run so try to quit and restart the app. It can happen to any app especially with a new platform implemented and clearing the app can help. Here’s how it’s done:

    1. Swipe up from the bottom to the middle of your screen and hold until the App Switcher appears.
    2. Swipe left or right to locate Messenger from the apps list.
    3. Firmly touch and hold the Messenger app.
    4. Then tap the Minus (-) sign/icon to clear the app.
    5. Alternatively, you can swipe up to close the Messenger app as soon as you see the minus sign.

    If you have other apps running in the background, force all background apps to quit to prevent any of them from causing conflict. It’s also possible that any of these background apps is the trigger especially when they’re crashing.

    Second solution: Reboot your iPhone X (soft reset).

    If clearing the app doesn’t help, you can proceed with a soft reset or simple reboot your iPhone X the usual way. You can shut down your iPhone X through settings or follow the standard procedures to carry out a soft reset. Here’s how it’s done:

    1. Press and hold the Side/Power button and either Volume button simultaneously for a few seconds.
    2. When you see the Slide to Power off prompt, release the buttons.
    3. Slide the Power switch to the right to turn your phone off.
    4. After 30 seconds or so, press and hold the Side/Power button until the Apple logo appears.

    Alternatively, you can force your iPhone X to restart if it freezes as the Messenger app crashes. A force restart is a simulated battery removal process that works the same as a soft reset but is done using hardware key combos. If necessary, follow these steps:

    1. Press and quickly release the Volume Up button.
    2. Press and quickly release the Volume Down button.
    3. Press and hold the Side/Power button until the Apple logo appears.

    Similar to a soft reset, a force restart will also not affect any of your iPhone data for as long as it’s executed properly. So creating a backup won’t be necessary.

    Third solution: Reset network settings on your iPhone X.

    Network connectivity errors are also among the possible culprits. Network-related apps like Messenger may have the tendency to suddenly crash or stop working because they’re unable to access the server due to certain network errors transpiring on your iPhone X. The new update might have override your current network settings and that eventually resulted to network errors. In this case, you can perform a network settings reset to restore your iPhone X network settings back to their default values and that set up your wireless network to connect to the Internet again. Follow these steps to get this done:

    1. Tap Settings from the Home screen.
    2. Tap General.
    3. Scroll to and tap Reset.
    4. Select the option to Reset All Settings. This will reset your iPhone settings to their original values without affecting any of your iPhone data. So it doesn’t result to data loss.
    5. To reset all settings on your iPhone X, select the option to Reset all network settings.
    6. If prompted, enter the correct passcode for your device.
    7. Then tap the option to confirm reset.

    Your iPhone will restart automatically when the reset is finished.

    Fourth solution: Update Messenger and other apps.

    Apps also receive regular updates to keep them bug-free and compatible with the new iOS interface. Apps developers would usually roll out new updates for their apps when a new version of iOS is released. This is to ensure that their app can still blend perfectly with the new system running on your device. If you haven’t set up your device to auto-install updates, you may need to manually check and install apps updates available, particularly for the Messenger app. Here’s how:

    1. Tap the App Store icon from the Home screen.
    2. On the App Store screen, tap the Updates icon located at the bottom right.
    3. If an update is available for Messenger, an Update button shows up next to the app’s name. Tap on Update to install the latest update for your Messenger app.
    4. If you see multiple apps updates available, tap the Update All option to install the updates at once.

    Fifth solution: Uninstall and reinstall Messenger app on your iPhone X.

    Some updates that contain bugs can cause certain apps to get corrupted and stop working. This could be what’s happening on your Messenger app. Any of the prior methods would usually be able to deal with the issue but if you’ve already exhausted everything but to no avail, then you may have to consider deleting the app already so you can download and install the latest version of Messenger app that’s perfectly compatible with the latest iOS version running on your iPhone. Here’s what you should do then:

    1. Tap and hold on any app icon on the Home screen for a few seconds.
    2. When you see the icons jiggle, tap the X in the corner of Messenger icon to uninstall or delete the app.
    3. Tap Delete to confirm action.
    4. Restart your iPhone then launch the App Store to search for and download the latest version of Messenger app available for your iPhone X.

    Follow the onscreen instructions to complete the installation process and then restart your iPhone X again. That should fix the problem. Otherwise, consider asking for further assistance.

    Escalate the problem

    Again you can always report the problem to Apple Support or Facebook Help Center if it persists after performing all prior workarounds. They may still be able to do something on their end to help you further. Otherwise, you may have to consider using other online messaging tools until the official fix is rolled out.

    Connect with us

    If you need more help with the use of certain functions and features of the new Apple iPhone X smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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    How to fix an iPhone 8 Plus that is charging very slowly after an update (easy steps)

    When your iPhone 8 Plus is not charging as fast as it should, chances are that your charger might be defective, the power source has low power output, an app has gone rogue, your phone system is glitching, or worst, hardware damage is present. Contrary to what many people have thought, charging problems like slow charging or not charging iPhone are often attributed to apps glitches if not bad software updates. Having said that, you still may try some workarounds and attempt to troubleshoot software problems that might have caused your iPhone not to charge or charge very slowly.

    Before going any further though, if you have other concerns with your new iPhone, make sure you drop by our iPhone 8 Plus troubleshooting page for we have already started supporting the device. Moreover, if you need further assistance, you can always contact us by completing our iPhone issues questionnaire and providing us with sufficient information about the problem.

    How to troubleshoot iPhone 8 Plus that’s charging so slowly

    To give you some more inputs, I’ve mapped out some applicable workarounds for you to try on. Feel free to refer to this context for further assistance.

    Before you begin troubleshooting though, be sure to check on a few important factors particularly the ones I itemized below:

    • Check your charging port or power source. There are times when the power source you are using is to blame. It is but highly recommended to use wall outlets when charging as other power sources like power banks, computer ports, and other power accessories may not be able to supply the required amount of power to your device. This denotes slow charging on your iPhone. You can try switching between power outlets to rule busted outlet out from the possible causes.
    • Check your charging equipment for signs of damage. A faulty charging cable or adapter in use can also cause charging issues to occur. If you see any visible signs of possible damage to any of your charging equipment, then you may use other alternative Apple chargers available. Otherwise, you will need to secure a new one.
    • Be sure to use the original charger. Non-Apple or third-party chargers may not be that compatible with your iPhone 8 Plus. So your iPhone may still be able to charge but not as fast as when using the original charger. Some poorly engineered third-party chargers may even inflict damage to your iPhone itself.

    Once you’ve got everything checked but to no avail, proceed with these workarounds and begin troubleshooting software problems your iPhone 8 Plus that might have prevented it from charging as fast as it should.

    First workaround: Quit all background apps.

    Background apps are beneficial in terms of multitasking or reloading of similar apps. But there’s also a downside if you keep multiple apps running in the background  for some time as any of these apps can crash. If ever this happens, some of your iPhone functions including the charging system may be affected and slow charging could be among the adverse effects. To prevent this from causing such trouble, quit all background apps, restart your iPhone then try to charge it again. So here’s what you should do then:

    1. Press the Home button twice quickly. Doing so opens the Apps viewer screen containing a list of recently used apps. These apps are in standby mode and running in the background.
    2. Swipe up on the app’s preview to close it.
    3. Do the same to the rest of the background apps.

    If your iPhone is still charging very slowly after applying the first workaround, then move on to the next available workaround.

    Second workaround: Force restart.

    A force restart might be the key to fixing the problem especially if the main problem is tied to a system error or software glitches occurring on your device. This forces all services, apps, and process to quit or end. So aside from freeing up some space of the internal memory, it will also clear your phone system from any errors and glitches that might have caused your iPhone to charge very slowly. Whenever you’re all set to give it a shot, follow these steps to force your iPhone 8 Plus to restart:

    1. Press and quickly release the Volume Up button.
    2. Press and quickly release the Volume Down button.
    3. Press and hold the Side/Power button until the Apple logo appears.

    Try charging your phone again after it boots up completely and see if everything working as intended by now. If not, then continue to the next method.

    Third workaround: Update to the latest version of iOS.

    Software updates are also rolled out to fix various types of software problems in iOS devices including those that are tied to iPhone charging. If you still have enough power left like around 50 percent battery, then you can check for available (OTA) updates to install on your iPhone. Just make sure your iPhone is connected to the Internet beforehand.

    • To check for software update on your iPhone 8 Plus, go to Settings-> General-> Software Update menu. An update notification will pop up if an update is available.

    Once you have successfully installed the new update, reboot your iPhone to apply the new changes, then see if it’s now charging faster.

    Fourth workaround: Reset all settings.

    Messed up settings on the iPhone are also among the possible causes of rapid battery draining. If this happens, it is but expected for your device to take much longer to get fully charged. You might think that your iPhone is charging very slowly but it’s the setting that caused your device to rapidly drain power. To rule this out, resetting all settings can help. Here’s how:

    1. Tap Settings from the Home screen.
    2. Tap General.
    3. Tap Reset.
    4. Select the option to Reset All Settings.
    5. If prompted, enter the correct passcode for your device.
    6. Tap Reset All Settings to confirm.

    Your settings are then restored to their original values so you’ll have to reconfigure your Wi-Fi network to get back online. But this won’t result to data loss.

    Fifth workaround: Disable/remove rogue apps.

    If the problem started after installing a new content or third-party app, then most likely the recent add-ons are to blame. You can check which from your apps has the highest (unusual) level of power consumption and then uninstall the bad app(s). Here’s how:

    1. Tap and hold on any app icon on the Home screen.
    2. When the app icons start to jiggle, tap the X in the edge of the app you want to uninstall.
    3. Tap Delete to confirm action.

    If removing the app is not your option, you can also try updating your apps instead. Apps updates bring in new and enhanced features and fix patches to address apps issues inflicted by some bugs.

    To update apps on your iPhone 8 Plus, head over to the Apps Store-> Updates. To update an app, tap the Update button next to the app. Otherwise, tap the Update All button, if multiple app updates are available.

    Other options

    You may opt to proceed with a full system reset or restore your iPhone 8 Plus to its factory defaults if none of these given solutions is able to fix the problem. There might be a more serious system error occurring and eventually halted your phone’s charging system from doing its normal task. And more often than not, complex system issues in iOS devices including the new iPhone are dealt with by a factory reset or iOS restore. But the downside is that you will lose all your personal information and other important data stored on the internal memory of your device as they will all be wiped out along with any bugs and system errors. That said, creating a backup is needed before you proceed.

    • Should you wish to continue with a factory reset, head over to Settings-> General-> Reset-> then select the option to Erase all content and settings. When asked, enter your device passcode and then tap the option to confirm system reset.

    You will need to complete the initial setup process in order to use your phone again.

    Alternatively, you can use iTunes to reset your iPhone 8 Plus to factory defaults or restore a previous iOS backup. The latter is applicable to persistent charging issues inflicted by faulty updates.

    As your final option if all else failed is to visit the nearest Apple Genius bar in your place and have your iPhone checked and further assessed by an authorized technician. There might be some type of physical damage that’s preventing your device from charging faster. If necessary, avail for warranties.

    Connect with us

    If you need more help with the use of certain functions and features of the new Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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    How to fix an iPhone 8 Plus that has no sound or no audio outputs (easy steps)

    Audio problems in mobile devices can be attributed to software glitches or faulty audio components (hardware damage). In new devices like the iPhone 8 Plus that has no sound, it’s more likely a software issue unless the problem started after you dropped your phone or got it wet. Many people have encountered no sound issue after implementing new software updates or installing new apps and contents. Apparently in these cases, the problem is tied to a faulty app or buggy updates you’ve recently installed. Should you need some more inputs on how to fix your iPhone 8 Plus that has no sound or no audio outputs that are mainly triggered by software glitches, then I have mapped out some highly recommended workarounds and possible solutions for you to try on. Feel free to refer to these walkthroughs when needed.

    Drop by our iPhone 8 Plus troubleshooting page if you have other issues with your phone as we’ve already addressed the most common problems. If you need more help, fill up our iPhone issues questionnaire and hit submit to contact us.

    First solution: Restart your iPhone (soft reset).

    The first recommended simple solution to software-related issues including no sound problems on an iPhone is a device restart or soft reset. Aside from clearing up the internal memory, it also effectively fixes random errors inflicted by minor firmware crashes on your device. If you haven’t restarted your iPhone yet, then you must do so. For starters, here’s how to perform a soft reset on your iPhone 8 Plus:

    1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
    2. Release both buttons when you see the Slide to Power Off prompt.
    3. Drag the slider to the right to turn your iPhone off.
    4. After 30 seconds, press and hold the Side/Power button until the Apple logo appears.

    A soft reset doesn’t affect any data from your iPhone’s internal memory so there’s no need to create backups beforehand. You can expect all your data to remain intact after the restart.

    If the problem occurs only when using a certain application, try to force quit the faulty app and then restart your iPhone. It’s probably just a minor app glitch that usually occurs to any other apps, which can easily be remedied by a restart or two.

    Second solution: Flip the ringer switch.

    Sometimes the audio system is triggered by some factors to act weird thus becomes erratic. Aside from performing a soft reset, flipping the ringer switch from ring to silent mode and vice versa can likewise offer prompt solution. Here’s you should do the:

    1. From the top left edge of your device, flip the Ringer switch to enable Silent mode. In this mode, the sound is off and the switch is in red/orange position. A notification briefly appears on screen when silent mode is enabled and the phone is muted.
    2. After a few seconds, flip the switch again to switch your iPhone back to ring mode.

    If the switch appears to be stuck, try to remove any case from your device  to make sure nothing blocks the switch. Some third party casing may not really fit the actual physical scheme of your iPhone so won’t fit perfectly. After removing any casing, restart your iPhone and then test to see if you can now hear sounds. Make sure that the volume is not set to a very low level. You can press the Volume Up or Volume Down button on the side of your iPhone to determine if it has something to do with the volume level. You can also manage the audio settings on your iPhone and make some necessary adjustments.

    Third solution: Disable Bluetooth on your iPhone 8 Plus.

    If your iPhone is paired or connected to a Bluetooth accessory, it is possible that the sound is bypassed to the Bluetooth device like a BT headset or car stereo for instance. To make sure this isn’t the underlying cause, disable Bluetooth on your iPhone 8 Plus. Here’s how:

    1. Tap Settings from the Home screen.
    2. Tap Bluetooth.
    3. If Bluetooth is turned on, tap the Bluetooth switch to turn the feature off. This will disconnect your iPhone from any Bluetooth devices it was previously connected to.

    Alternatively, you can remove or forget all Bluetooth devices that are saved in your phone. Doing so will prevent any of them from causing issues especially when the phone system is glitching.

    If your iPhone still has no sound after doing all the above procedures, then you may need to consider performing resets at this point.

    Fourth solution: Reset all settings on your iPhone 8 Plus.

    Some bad apps and buggy software updates automatically override your current settings. And when this happens, there can only be two possible outcomes — either good or bad. Apparently in this case, it yields to a bad outcome as your device suddenly lost its audio functions. Should this be the root cause of the problem, resetting all settings on your iPhone 8 Plus can help. Here’s how it’s done:

    1. Tap Settings from the Home screen.
    2. Tap General.
    3. Scroll to and tap Reset.
    4. Select the option to RESET ALL SETTINGS. This option deletes all your settings and restore them to their default values without affecting your iPhone data.
    5. Enter your device passcode to continue.
    6. Then tap the option to confirm all settings reset.

    Restart your iPhone after the reset is finished then test to see if your iPhone is now making a sound.

    Fifth solution: Restore your iPhone 8 Plus to its factory defaults.

    Your last resort if all else failed to fix no sound problem your iPhone 8 Plus is a full system reset or factory reset. This will wipe everything out from your iPhone’s internal storage including errors and glitches that might have caused audio system malfunctions on your device. Before you proceed, be sure to back up all your important data for safekeeping. Once you’ve got the backup completed, follow these steps to perform a factory reset through your iPhone settings:

    1. Tap Settings from the Home screen.
    2. Tap General.
    3. Scroll to and tap Reset.
    4. Select the option to Erase all content and settings.
    5. Enter your device passcode to continue.
    6. Then tap the option to confirm reset.

    Alternatively, you can use iTunes to factory reset your iPhone 8 Plus or perform an iOS restore through recovery mode if necessary. You will need to secure a computer with the latest version of iTunes software installed to get started. A step-by-step walkthrough on how it’s done can be found on our iPhone 8 Plus Tutorials page.

    Seek more help

    Escalate the problem to your carrier or Apple Support if it started to occur after installing a new software update on your iPhone and that it persisted after performing all prior methods. The new update might have contained complex bugs that adversely affect the audio functions of iPhone 8 Plus. If verbal recommendations won’t suffice, then you can just take a trip to the nearest Apple Genius bar in your area and then ask an authorized technician to assess your device, determine what went wrong and finally get it fixed.

    Connect with us

    If you need more help with the use of certain functions and features of the new Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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    How to fix an iPhone X that is stuck on black screen of death, doesn’t power on (easy steps)

    When your iPhone X gets stuck on black screen and refuses to power on, it may be due to system error or hardware damage. Any device regardless of class or variant can experience similar issues at some point especially with some triggers. In most cases though, the problem is attributed to system crashes. For hardware-related cases of black screen issues, chances are that the device might have incurred some damage from a previous instance of hard fall or liquid exposure. Should this be the case, you’ve got no other choice or restoring your device but repair or service. But if the problem is software-related, then you still can try some workarounds to troubleshoot and fix the problem on your end. Highlighted below are some of the applicable methods you can try on if ever you’ve landed here while seeking for some helpful inputs. You may start whenever you’re all set to troubleshoot your iPhone X that is stuck on black screen of death and doesn’t turn on for some reasons.

    Before we move on, if you have other issues with your iPhone, visit our iPhone X troubleshooting page for we have already addressed some of the most commonly reported issues with the device. Browse through the page to find issues similar with yours. If you still need our assistance after that, then fill up our Android issues questionnaire to contact us.

    First solution: Force your iPhone X to restart.

    A force restart is a recommended method to restart a frozen iPhone. It works similar as the usual reboot or soft reset but the only difference is how it’s carried out. This should be the first workaround to try on when dealing with minor issues with lags and frozen display as primary symptoms. And here’s how to force your iPhone X to restart:

    1. Press and quickly release the Volume Up button.
    2. Press and quickly release the Volume Down button.
    3. Press and hold the Side/Power button until the Apple logo appears.

    Usually if your it’s a firmware crash, it would take about 20 seconds or longer for you to press on these buttons until you will see the Apple logo on the screen. So just keep pressing on the buttons until your iPhone system finally boots up.

    Second solution: Connect your iPhone X to a charger and let it charge for a while.

    Many people mistakenly thought that their iPhone is stuck on black screen simply because it shows nothing on the screen but black and likewise the device refuses to power on again. But what really happened is that their device has just ran out of power and so couldn’t turn on unless it’s recharged. To make sure this is not an issue that you’re dealing with, try to connect your iPhone to a charger and then let it charge for at least 30 minutes. That should be good enough time for your device to accumulate power and turn on. And as always, be sure to use only the Apple-supplied or OEM charger for your iPhone X. Other third-party chargers may not be able to render the desired power output level or not compatible with your iPhone X. This is highly recommended to avoid having issues when charging your device including slow charging or iPhone not charging at all.

    Third solution: Force your iPhone X to restart while charging.

    Your iPhone can also be in this state when it completely run out of power especially due to some rogue apps. There might be a certain app that’s consuming a massive amount of battery life and thereby caused your device to abruptly shut down. In this case, the problem can be tagged among other charging or power issues that are mainly triggered by certain some buggy applications. You will likely be able to fix these kinds of problems by forcing your iPhone to restart while it’s plugged into the charger. If ever any of your apps has gone rogue and caused massive battery draining on your device, forcing it to restart will likewise clear the erratic app and thus allowing your device to charge normally. Once it has accumulated sufficient power to boot, you would be able to turn it back on.

    Fourth solution: Connect your iPhone X to a computer with iTunes.

    The next possible solution you can try on if none of the prior methods worked is iTunes. Try to access your iPhone system through iTunes by connecting it to your computer and then manage iOS if possible. In order to get started, you will need to secure a Windows PC or Mac computer that runs a later if not the latest version of operating system and likewise the latest version of iTunes software installed. After you’ve secured a computer, connect your iPhone X using the supplied USB connector or Lightning cable then wait for iTunes to recognize or detect your iOS device. If iTunes recognizes your phone, you can immediately proceed with creating backups of all your critical contents. And when you’re done creating backups, you may then attempt to restore your iPhone X in either recovery mode or DFU mode. Both of these are advanced iOS restore methods you can try on when dealing with major software issues that might have caused your device to get stuck on black screen of death.

    To perform a recovery mode restore on your iPhone X, follow these steps:

    With your iPhone connected and recognized by the computer, perform a force restart with these steps:

    1. Press and quickly release the Volume Up button.
    2. Press and quickly release the Volume Down button.
    3. Press and hold the Side/Power button when you see the Connect to iTunes screen. Do not release the buttons when you see the Apple logo since you’ll need to enter recovery mode.
    4. On the next screen, you should see the option to Restore or Update.
    5. Select Update first to update iOS. Otherwise, select the option to Restore.

    Wait for iTunes to attempt to reinstall iOS without erasing your data. iTunes and then downloads the software for your device. If the download time takes longer than 15 minutes, your device exits the Connect to iTunes screen. If this happens, just wait until the download is complete then go back to the previous steps to enter recovery mode again.

    If a recovery mode restore still failed to fix the problem, then you may proceed with a Device Firmware Upgrade (DFU) mode restore. It’s the deepest type of system restore you can do on your iPhone when dealing with more complex system errors that caused your device to malfunction. But it’s also worth noting that a DFU mode restore should only be carried out with your device not having any sort of physical or liquid damage. There is a higher chance for your iPhone to brick if a DFU mode restore fails or won’t be completed due to hardware damage.

    To perform a DFU mode restore on your iPhone X, follow these steps:

    1. Close any running programs on your computer. Doing so will prevent any of the running programs to interrupt the DFU mode restore process.
    2. Connect your iPhone to your computer using the Apple-supplied USB connector or Lightning cable.
    3. While your phone is connected, press and hold the Side/Power button for about 3 seconds.
    4. Keep pressing on the Side/Power button then press and hold the Volume Down button for about 10 seconds. If the Apple logo appears, it means you’ve held the buttons too long and that you’ll have to start all over again.
    5. If you see no logo, release the Side/Power button but keep holding the Volume Down button for another 5 seconds.
    6. If the screen stays black afterwards, it means that you have successfully entered DFU mode. At this point, you will be prompted with an alert message on your computer saying that iTunes has detected your iPhone. If you see that message, follow the onscreen prompts to complete the DFU mode recovery process.
    7. If you see the Plug into iTunes screen, it means you haven’t entered DFU mode and that you will need to start all over again.

    If you’re not willing to take the risks, then you always have the option to pay for service if not avail for warranties.

    Repair options

    Take your iPhone to the nearest Apple service center and have it checked by an authorized technician. Your iPhone X might have acquired some sort of physical or liquid damage that made it stuck on black screen of death. In this case, service would be necessary. You may avail for warranties either service or unit replacement, if needed.

    Connect with us

    If you need more help with the use of certain functions and features of the new Apple iPhone X smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

    Posts you may also like to check out:

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    How to fix iPhone 8 Messenger app that keeps crashing (easy steps)

    Some people wouldn’t mind having no Facebook or Messenger app on their smartphones but many people do. Thus many would still feel bad if the Messenger app keeps crashing on their respective devices. In this context, I will tackle a similar issue on the iPhone 8, in which the Messenger app keeps crashing for some reasons. Read on to find out what could have possibly caused the Messenger app to suddenly become unstable on your iPhone 8 and learn what options you can try on as possible solutions.

    Before we move any further, if you are looking for a solution to a different problem, them drop by our iPhone 8 troubleshooting page for we have already addressed some of the most common problems with this device. Odds are that there are already existing solutions to your problem. Try to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need more help, fill up our iPhone issues questionnaire and we’ll help you with you problem.

    How to troubleshoot iPhone 8 with Messenger that keeps crashing

    Before you troubleshoot though, verify and ensure that your iPhone is connected to the Internet and that the connection is stable. An active and strong Internet connection is one of the key requisites to use Messenger on your device without any issues. The Messenger app itself would suddenly stop working if it failed to establish a stable communication with the Facebook server so your device has to be online.

    If everything is good with the Internet connection on your iPhone but the Messenger app still failed to work smoothly, then it’s time to try some workarounds to fix the problem on your end.

    First solution: Restart the app.

    Random issues can occur to any mobile app be it a third-party or pre-installed application. Most of the time, minor firmware crashes are to blame. But in other cases, major software updates would trigger the problem. For as long as it’s a minor glitch, there is a higher chance for it to be rectified by quitting and restarting the app. Having said that, try to quit the Messenger app on your iPhone 8 and then after about 30 seconds, launch the app again. Here’s how it’s done:

    1. Quickly press the Home button twice to open the Recent Apps screen.
    2. Swipe up on the Messenger app preview to clear it.
    3. Or you can also clear all other background apps to prevent any of them from causing conflict.

    If that failed to make the app stable, then you can move on to the next possible solution as demonstrated subsequently.

    Second solution: Restart your phone.

    It’s also referred to a soft reset in mobile devices. A soft reset is a highly recommended first solution to try when dealing with minor software errors or app glitches transpiring randomly on a smart device. This allows the internal memory to be cleared up and likewise refreshes the device system. It’s normal for an app to experience instability as depicted by random crashes and freezes especially when the memory is piled up with various contents and data processes in queue. And the simplest solution to this is a soft reset. For starters, here’s how a soft reset is done on your iPhone 8:

    1. Press the Side/Power button for a few seconds until the Slide to Power Off prompt appears.
    2. Drag the slider to the right to turn your iPhone off.
    3. After 30 seconds, press and hold the Side/Power button until the Apple logo appears.

    Alternatively you can perform a force restart if your iPhone 8 gets frozen as the Messenger app crashed. It works the same a soft reset but perform using hardware key combos. If you find the need to do so, then follow these steps to restart your frozen iPhone 8:

    1. Press and quickly release the Volume Up button.
    2. Press and quickly release the Volume Down button.
    3. Press and hold the Side/Power button until the Apple logo appears.

    There’s no need to back up your data and downloaded contents as they will remain intact after these restarts.

    Third solution: Update app and software updates (if available).

    Some apps would crash or suddenly become a little bit rogue when a new update is implemented on the device. More often than not, a bug from the new update is at fault. It’s also possible for an app to act similar when it is out of date. Usually apps developers will rollout out new updates when a new firmware version or iOS version is released in order to make their app stay compatible with the new platform. That said, try to check for any available updates for your Messenger app as well as your iPhone software.

    Follow these steps to check for available apps update on your iPhone 8:

    1. Tap the App Store icon from the Home screen.
    2. Tap the Updates icon at the bottom right side of the screen.
    3. If a new update is available for Messenger, tap the Update button to update the app.
    4. If you see multiple updates for your other apps, tap the Update All button to install all apps updates at once.

    Installing the latest iOS update on your device may likewise be the key to fixing the problem if it’s triggered by some system bugs. Updates not only offer new and enhanced features but also contain fix patch to address certain bugs affecting different iOS devices. So if you haven’t already, you can quickly check for over-the-air (OTA) updates with these steps:

    1. Navigate to the Home screen then tap Settings.
    2. Tap General.
    3. Tap Software Update.
    4. Wait for your device to scan for available software updates. If an update is available, backup your iPhone data for safekeeping then tap Download to instigate downloading of the update file. Make sure your phone is connected to Wi-Fi to get this done.
    5. When the download is finished, tap Install to implement that new update on your device.

    After the update, reboot your iPhone or perform a soft reset to ensure that the new changes are applied. Then test the Messenger app afterwards to see if it’s already working stable. If not, then try the next applicable solutions.

    Fourth solution: Delete and reinstall the app.

    Deleting the app will also clear cache and data from your iPhone 8. It can be the key to fixing the problem especially if a corrupted cache file or data has triggered your Messenger to crash more often. This denotes the need to uninstall the Messenger app from your phone. Here’s how:

    1. Tap and hold on any app icon on the Home screen.
    2. When the icons start to jiggle, tap the X in the corner of the Messenger icon to delete or uninstall it.
    3. Tap Delete to confirm.

    After successfully deleting Messenger, restart your iPhone 8 as you usually do and then head over to the App Store to search for, download and install the latest version of Messenger app for your iPhone 8.

    If none of the aforementioned solutions is able to fix the problem and the Messenger app continues to crash, then you may consider resorting to a full system reset as elaborated in the next procedure.

    Fifth solution: Reset your iPhone settings to factory defaults.

    This should only be considered as the last resort if all else failed to fix the Messenger app. There might be a more serious system error that caused conflict with certain app settings or the Messenger app itself. But you should note that this reset will wipe out everything from your device so creating a backup would be necessary beforehand. Once you’ve got everything backed up, you may proceed with the following steps to factory reset your iPhone 8:

    1. Tap Settings from the Home screen.
    2. Tap General.
    3. Scroll to and tap Reset.
    4. Select the option to Erase all content and settings.
    5. Enter your device passcode to continue.
    6. Then tap the option to confirm reset.

    When the reset is finished, your iPhone reboots. After the reboot, you may continue performing the initial device setup to use your device again. Download and install the compatible version of Messenger app for your iPhone 8 then see if everything is working as intended. Otherwise, consider other options.

    Other options

    You may opt to escalate the problem to Facebook Help Center it persisted after performing all prior workarounds and other applicable solutions. There might be a more serious error that caused the app to become corrupted or unable to run as intended. If the problem has instigated from an iOS update, then you can also have it escalated to Apple Support for other recommendations. Doing so will likewise notify Apple about the problem and have it included in the next priority issues to fix in the next update rollout.

    Connect with us

    If you need more help with the use of certain functions and features of the new Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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    How to fix YouTube app that keeps crashing on your iPhone X [Troubleshooting Guide]

    While many people wouldn’t mind having no YouTube app on their smartphones, YouTubers definitely will consider it a big deal. That’s why if something goes wrong with YouTube on their respective devices, they couldn’t afford not to find quick fixes to get the app back up and running again. Tackled in this context is a common app problem transpiring on the new iPhone X, in which the YouTube app keeps crashing for some reasons. Read on to find out what could have possibly triggered the app to crash randomly or more often and what options you can try on should you wish to troubleshoot the problem at this point.

    Before we move on, if you have other issues with your iPhone, visit our iPhone X troubleshooting page for we have already addressed some of the most commonly reported issues with the device. Browse through the page to find issues similar with yours. If you still need our assistance after that, then fill up our Android issues questionnaire to contact us.

    First solution: Clear recent apps.

    Just like any other apps, YouTube can also experience minor issues and downtimes and when this happens unusual or adverse symptoms transpire. If this is the first instance for YouTube app to crash on your iPhone X, then most likely it’s just a minor app glitch, memory error, or server lapses. As the first possible solution you can try on is to clear recent apps on your iPhone X.

    1. Swipe up from the bottom to the middle of your screen and hold until the App Switcher appears.
    2. Swipe left or right to locate YouTube from the apps list.
    3. Firmly touch and hold the YouTube app.
    4. Then tap the Minus (-) sign/icon to clear the app.
    5. Alternatively, you can swipe up to close the YouTube app as soon as you see the minus sign.

    If you see multiple apps running in the background, then you might as well consider clearing them all to prevent any of them from causing conflict with the YouTube app operations.

    Reboot (soft reset) your iPhone X when you’re done clearing recent apps to apply the new changes you’ve made and likewise refresh the system.

    Second solution: Soft reset.

    Start all over and make things right and better. This is how a device restart works. Apparently, the problem you’re dealing is attributed to software errors so if the first recommended solution doesn’t do any good, then you should try a restart or soft reset this time. There’s no need to worry about data loss as this method doesn’t affect your iPhone data. Here’s how it’s done:

    1. Press and hold the Side/Power button and either Volume button simultaneously for a few seconds.
    2. When you see the Slide to Power off prompt, release the buttons.
    3. Slide the Power switch to the right to turn your phone off.
    4. After 30 seconds or so, press and hold the Side/Power button until the Apple logo appears.

    Wait until your iPhone boots up completely and then launch YouTube to see if it’s already working properly and stable.

    Third solution: Update YouTube app to the latest version.

    Just like your iPhone, apps also receive regular updates to keep them optimized, bug-free and performing as intended. If auto-update is not enabled on your iPhone X, then chances are that your YouTube apps is already out of date. And this could be the main reason behind it’s poor performance. Having said that, try to check for any available apps updates on your device and then manually install them. Here’s how:

    1. Tap the App Store icon from the Home screen.
    2. On the App Store screen, tap the Updates icon located at the bottom right.
    3. If an update is available for YouTube, an Update button shows up next to the app’s name. Tap on Update to install the latest update for  YouTube.
    4. If you see other apps updates available, tap the Update All option to install the updates at once.

    Don’t forget to restart your iPhone X after installing all pending updates to refresh the apps and apply the new changes from the recently installed updates to YouTube and other apps.

    Fourth solution: Reset all settings on your iPhone X.

    Relevant settings including network-related options on your iPhone X that are improperly configure may also affect the YouTube app in one way or another. If the app started to crash after modifying your iPhone settings, try to revert the changes you’ve recently made and see if that would make a difference. If not, then you can reset all settings on your iPhone instead. Here’s how it’s done:

    1. Tap Settings from the Home screen.
    2. Tap General.
    3. Scroll to and tap Reset.
    4. Select the option to Reset All Settings. This will reset your iPhone settings to their original values without affecting any of your iPhone data. So it doesn’t result to data loss.
    5. To reset all settings on your iPhone X, select the option to Reset all network settings.
    6. If prompted, enter the correct passcode for your device.
    7. Then tap the option to confirm reset.

    Your device will then reboot once the settings reset is finished. Wait until it boots up then connect your iPhone X to your Wi-Fi network so as to get back online. Once connected, open YouTube and see if the problem is gone.

    Fifth solution: Uninstall and reinstall YouTube on your iPhone X.

    It’s also possible that the YouTube app itself is corrupted and totally malfunctioning. In this case, a potential solution is to remove or uninstall the corrupted YouTube app and then install the latest version of the app. To get this done, follow these steps:

    1. Tap and hold on any app icon on the Home screen for a few seconds.
    2. When you see the icons jiggle, tap the X in the corner of YouTube icon to uninstall or delete the app.
    3. Tap Delete to confirm action.
    4. Restart your iPhone then launch the App Store to search for and download the latest version of YouTube app available for your iPhone X.
    5. Follow the onscreen instructions to complete the installation process and then restart your iPhone X again.

    Usually, any bugs or system errors that might have caused the app to become unstable or crash more often will be obliterated after removing the buggy version of the application. For as long as that installation of new YouTube app is successful, the new app should work properly as it should. However, if that is not what you ended up to, then you will need to consider other options like resorting to system resets.

    Other options

    You may resort to restoring your iPhone X to factory defaults if the problem persists and you couldn’t afford to not have YouTube app running on your device. There might be a more complex system issue on your device that likely caused conflict with YouTube and thereby triggered the app to crash more often. Alternatively, you can escalate the problem to Apple Support especially if it started to occur after installing a new update to iOS. In that case, it’s likely a post-update issue that will require a fix patch.

    Connect with us

    If you need more help with the use of certain functions and features of the new Apple iPhone X smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

    Posts you may also like to check out:

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