You’ve heard about many smartphones suddenly becoming unresponsive from an update. This is indeed possible as software updates not only brings positive outcomes but also some adverse system reactions. Normally, software updates are programmed to deliver positive results to the receiving device but because of many factors, the desired post-update output could not be achieved all the time. On a positive note, most post-update issues are just minor and therefore can easily be resolved by applying some workarounds. Mapped out below are a few applicable solutions to a post-update issue on the iPhone 11 Pro touchscreen that’s not responding after installing the iOS 13.2.3 update. Read on to find out why this happens and what to do if your iPhone ends up having the same issue after updating iOS.
Troubleshooting an iPhone 11 Pro touchscreen that’s not responding after updating iOS
Before troubleshooting, remove any protective casing, tempered glasses and other third-party screen accessories that might have hindered your iPhone from responding to touchscreen gestures. If you aren’t using any, make sure that the iPhone screen is free from oil, dust, or dirt. These factors can also affect the way your iPhone responds to touch input commands. If none of that works, then you can go ahead and begin troubleshooting your device to eliminate software-related factors that might have stopped the touchscreen system from working after the recent iOS update implementation.
First solution: Force restart.
As usual, performing a force restart should be the first solution you should carry out. It’s an alternative way to restart a frozen iPhone. A force restart is also a way of ending all erratic apps and files including background applications on your device. Various types of software-related issues including post-update touchscreen issues can be resolved by a force restart, hence it’s a must-do. If you haven’t already, then force restart your recently updated iPhone 11 Pro with these steps:
- Quickly press then release the Volume Up key.
- Quickly press then release the Volume Down key.
- Press and hold the Side button for about 10 seconds then release when you see the Apple logo.
If your iPhone managed to boot up successfully after a force restart, remove any possible triggers from its system including rogue apps, corrupted system files and faulty update overrides. This can be achieved by installing pending updates for third-party apps and resetting all settings on the phone. Performing all settings reset will erase all current system configuration including iOS overrides that caused some system conflicts and eventually ruined the touchscreen or display system of the phone. Installing pending updates for third-party apps will prevent any third-party apps from acting up and freeze the iPhone display system.
To manually check for and install pending app updates on your iPhone 11 Pro, simply refer to these steps:
- From the Home screen, tap on the App Store icon to open the application.
- Tap on Today tab at the bottom.
- Then tap on the user profile icon (Apple ID header) on the top right corner of the screen. You should see the account details.
- Scroll down to the Available Updates section.
- To update individual apps, tap the Update button next to the name of each app.
- If multiple app updates are available, tap on Update All to update all apps at once.
To reset all settings on your iPhone 11 Pro, follow these steps:
- From the Home screen, tap on Settings.
- Select General.
- Scroll down and tap on Reset.
- Tap Reset all settings from the given options.
- Enter your passcode if prompted to continue.
- Confirm action by tapping the option to reset all settings on your device.
After the reset, the phone will restart on its own and then loads up the default values and options. This denotes the need for you to re-enable some features, particularly those that are turned off or disabled by default. Otherwise, you won’t be able to use them without having them activated first.
Both these methods won’t result in permanent data loss as none of them affects the internal data on your iPhone.
After performing all these methods, reboot your iPhone to dump caches and to refresh its operating system.
Second solution: Wipe your iPhone data and restore iOS in recovery mode.
If your iPhone touchscreen remains unresponsive after performing a force restart, your next option would be a system restore. What’s going on with your iPhone may be triggered by some complex system errors that require more advanced solutions. If you wish to proceed and carry out a recovery mode restore on your iPhone 11 Pro, you will need to use a computer either a Windows or Mac, containing the most recent iOS backup file you’ve created before updating to iOS 13.2.3. Just follow these steps whenever you’re all set:
- Connect your iPhone to a computer using the original USB cable or Lightning cable that came with it.
- Open iTunes on your Windows and/or earlier Mac computer or Finder app on your Mac running macOS Catalina.
- While your device is connected, quickly press and release the Volume Up key.
- Then quickly press and release the Volume Down key.
- Next, press and hold the Side button until the Connect to iTunes or recovery mode screen appears. Do not release the button if you see the Apple logo as you’ll need to boot your phone in recovery mode.
Shortly after you see the Connect to iTunes screen, you will be prompted with the next instructions via message prompts. If prompted to Update or Restore your iPhone in iTunes, select Restore to erase your device and restore it from a recent iOS backup saved on your computer drive via iTunes.
Third solution: Use DFU mode restore to fix your iPhone 11 Pro touchscreen that’s not responding after updating iOS.
DFU or Device Firmware Update mode is the deepest type of system restore that’s usually carried out to repair fatal system errors on an iPhone including symptoms inflicted by stubborn iOS bugs. This method allows iTunes to access your iPhone system components even when the bootloader is not activated. Hence, it’s still possible for iTunes to repair any damaged system components that might have caused your iPhone to become unresponsive. Just follow these steps if you wish to proceed:
- Connect your iPhone to the computer then launch iTunes (on Windows or earlier Mac) or Finder (on macOS Catalina) app.
- While your device is connected, quickly press and release the Volume Up button.
- Then, quickly press and release the Volume Down button.
- Finally, press and hold the Side button until your iPhone screen turns black.
- Keep holding the Side button when the screen turns black and then press the Volume Down button.
- Hold both buttons for 5 seconds.
- After 5 seconds, release the Power button but keep holding the Volume Down button for another 10 seconds.
If your iPhone screen remains black (no logos or text) after 10 seconds, it means that you have successfully entered DFU mode. After a few seconds, you should see a message saying that “iTunes has detected an iPhone in recovery mode and that you must restore it before it can be used with iTunes.” When you see this pop-up message, select the Restore iPhone option. This should trigger iTunes to instigate the system restoration process. Just follow the next onscreen commands to finish restoring your device.
Performing a DFU mode restore wipes everything from your iPhone, thus you will lose all important files and data stored on your iPhone storage afterward. On a positive note, your iPhone will most likely be working properly when the restoration process is completed.
Fourth solution: Repair major touchscreen issues on your iPhone using a third-party software.
This is an optional procedure given that the software to use is not made by Apple itself. However, a lot of iPhone owners have been using these alternative tools whenever a need to fix recurring system issues arises. Among the top-rated iOS repair and recovery tools you can use for your iPhone 11 Pro are Tenorshare ReiBoot, Wondershare Dr. Fone – Repair, Fucosoft iOS System Recovery, iMobie PhoneRescue, FonePaw iOS System Recovery, and TunesKit iOS System Recovery, to name some. There are still other names not in the list that have been proven effective when dealing with major iOS problems including recurring symptoms attributed to a corrupted iOS. All it takes is a bit of web scrutinizing for you to finally decide on which tool to select and utilize.
Once you’ve decided, download and install the preferred tool on your computer then use it like how you use iTunes to repair and restore your iPhone.
Is your iPhone 11 Pro touchscreen still not responding?
Your iPhone touchscreen might have obtained some damage from previous incidents of accidental dropping or exposure to liquid. Thus it’s possible that the unresponsive touchscreen has just coincidentally occurred after the update hence, none of the prior methods could have it resolved. In this case, what your iPhone needs is service. You can take your iPhone to the nearest Apple service center in your area and ask an authorized technician to scrutinize your device. If your iPhone is still covered by warranty, contact your iPhone carrier to avail for warranty instead. Otherwise, escalate the problem to Apple Support for any further recommendations.