How to fix Spotify that’s not working on iPhone 11, cannot use Spotify on new iPhone

Most, if not all music lovers have Spotify installed on their phones. It’s a popular music streaming platform, offering a wide variety of music genres, including top hits from famous albums and artists. Spotify works mainly as an online music streaming platform but the songs can also be downloaded for offline use. Using Spotify on an iPhone is a simple as using any other online applications. For as long as you’ve met all the criteria like logging into to an active Spotify account, everything should work as intended. In case you’re having troubleshooting using this music streaming platform on your new iPhone, I’ve listed a few handy tricks for you to try. Read on to find out what to do if Spotify is not working on your new iPhone 11 smartphone.

Before moving on, feel free to browse through our troubleshooting pages to find potential solutions to other problems with your other Apple devices. If your iPhone is in the list of our supported devices, then you can visit its exclusive troubleshooting page and find the problem that you need help dealing with. You can refer to or use our provided solutions and workarounds if needed. In the case where you’d prefer to get direct assistance from us, simply fill up our iOS issues questionnaire and hit submit to contact us.

Troubleshooting Spotify that’s not working on your iPhone 11

As mentioned earlier, online music streaming through Spotify requires an active login and of course, fast and stable internet connection. Thus before you begin ruling out software-related factors, be sure to meet these basic requirements by checking your phone’s internet connection and logging into your Spotify account through the main site. You can use any browser app you want to navigate to the Spotify website to test if your logins work as well as the Spotify server. If there’s no problem logging into your Spotify account via website and that everything seems to work fine, refer to the following procedures to troubleshoot your iPhone and Spotify application.

 

First solution: Force close the app then restart.

Any apps could become unstable at some point and when this happens, various issues could arise. In some cases, the app may still be able to load or open but wouldn’t work as it should. Otherwise, it doesn’t work at all. If you’ve recently opened Spotify app on your phone and haven’t closed it, then it’s likely left suspended until now. In this case, you may not be able to use the app again unless you end it. This is when you should force close Spotify on your iPhone 11. Just follow these steps: 

  1. Swipe up from the bottom of the screen then stop when your finger reaches the middle and pause until the app cards/previews show up.
  2. In the app switcher, swipe sideways to find the Spotify app card/preview.
  3. Swipe up on the card preview to force close the app.
  4. Repeat the same steps to clear all other background apps to prevent any of them from interfering with Spotify, the next time you launch the app.

After ending Spotify and clearing other background apps, restart your iPhone to dump all junk files including errant caches and temporary data. Just follow these steps to continue:

  1. Press and hold both the Side and Volume Up buttons for a few seconds.
  2. Release both buttons when the Slide to Power off bar appears.
  3. Swipe or drag the bar to turn your device off.
  4. After about 30 seconds, press and hold the Side button and then release when the Apple logo appears.

Wait for your iPhone to finish rebooting and then reconnects to the internet. When it’s connected, try loading Spotify app again and see if it’s already working.

 

Second solution: Refresh your internet connection.

Internet problems from slow to no internet connection may also be the main reason why Spotify isn’t working. To clear out random internet problems, refreshing your iPhone’s wireless internet connection can help. There are many ways to get this done. First, you can start with the Wi-Fi toggle. Here’s how:

  1. Tap Settings from your Home screen.
  2. Select Wi-Fi.
  3. Tap the Wi-Fi switch to the OFF position.
  4. After about 30 seconds, tap the switch again to turn Wi-Fi back ON.

Another way to refresh wireless features of your iPhone is through the Airplane mode toggle. It doesn’t only refresh your Wi-Fi internet connection but also other wireless features such as Bluetooth, cellular and GPS functions. Here’s how it’s done:

  1. Start by heading over to Settings-> Airplane mode menu.
  2. Then toggle the switch to turn Airplane Mode on. Doing so will turn off wireless radios and associated features of your phone. 
  3. While Airplane mode is enabled, restart or soft reset your iPhone. 
  4. And when it’s done rebooting, head back to the Airplane Mode menu from your iPhone Settings then toggle the switch to turn Airplane mode off again.

Allow your phone to re-establish Wi-Fi signal and once the signal becomes stable reconnect to your Wi-Fi network to get back online. 

 

Third solution: Update Spotify app on your iPhone.

If you haven’t set your third-party apps, particularly Spotify to auto-update, chances are that you’ve missed to implement some critical updates for the app. As a result, the app has become unstable and vulnerable to some malwares. In this case, you can manually check and install pending updates for Spotify and other third-party apps on your device. Just follow these steps:

  1. From the Home screen, tap on the App Store icon to open the application.
  2. Tap on Today tab at the bottom. 
  3. Then tap on the user profile icon (Apple ID header) on the top right corner of the screen. You should see the account details. 
  4. Scroll down to the Available Updates section. 
  5. Tap on Update<span style=”font-weight: 400;”> next to the Spotify app to install pending update for the app. 
  6. If multiple app updates are available, tap on Update All to update all apps at once.

App updates also embed some dedicated patches programmed by software developers to eliminate in-app bugs and malwares. That said, keeping your apps updated is likewise recommended.

 

Fourth solution: Disable your iPhone restrictions.

When enabled, restrictions can also stop certain apps from working on your phone. As the name implies, this feature will limit certain apps for security and privacy reasons. To eliminate this from the underlying cause, follow these steps to check and manage restrictions on your iPhone 11:

  1. Go to the Home screen, tap Settings.
  2. Select Screen Time.
  3. Tap Content & Privacy Restrictions.
  4. If prompted, enter your Screen Time password to continue.
  5. Then toggle the switch next to Content & Privacy Restrictions to turn the feature OFF.

If Spotify works while restrictions are turned off, then that denotes the need for you to adjust the settings and set exceptions to allow Spotify.

 

Fifth solution: Reset all settings to fix Spotify that’s not working on your iPhone 11.

Incorrect system settings can also inflict similar errors to online apps and services including Spotify. This is usually the case if the onset of the problem was when or after you installed some software updates or made some changes to your iPhone settings. To clear this out, try to reset all settings to erase all current system configuration and automatic settings overrides from software updates that caused some system errors and conflicts. There’s no need to back up files beforehand because this reset doesn’t affect any saved information on the internal memory. Just follow these steps whenever you’re ready:

  1. From the Home screen, tap on Settings.
  2. Select General.
  3. Scroll down and tap on Reset.
  4. Tap Reset All Settings from the given options.
  5. Enter your passcode if prompted to continue.
  6. Confirm action by tapping on Reset All Settings again.

Your phone restarts automatically when the reset is finished and then loads up the default system values and options. This means you’ll need to re-enable necessary features, particularly those that are disabled by default so that you can use them again on your phone. Don’t forget to sign into Spotify app again.

 

Last resort: Delete the faulty Spotify app and install the new version available for your iPhone.

In worst case scenarios, an app may not be able to work again if it’s corrupted. If Spotify is still not working after applying the previous methods, then it’s more likely in the same state and therefore needs to be reinstalled. This also means the need to uninstall the corrupted version of the Spotify app from your iPhone. Just follow these steps, to get this done:

  1. Go to your iPhone’s Home screen to get started.
  2. Scroll to and find the app that you’d like to reinstall. In this case, locate Spotify.
  3. Tap and hold on the app icon for a few seconds. Keep holding the app icon when the pop-up menu appears and then release when the app icon starts to jiggle.
  4. Tap Delete from the warning message. 
  5. Follow the same steps to delete other apps that you’d like to reinstall.
  6. Finally, tap Done on the top-right corner of the screen once you’re done deleting apps.

After deleting the faulty Spotify app, restart or soft reset your iPhone to clear out memory cache and to refresh its system functions. When it’s finished rebooting, continue with these steps to download and install the latest version of Spotify app on your iPhone 11:

  1. Tap the App Store icon from the Home screen. Doing so will launch the App Store main screen.
  2. Scroll down to the bottom right corner of the screen and then tap Search.
  3. Tap the Games, Apps, Stories, and More field then type in Spotify.
  4. Tap the Search key on the onscreen keyboard to begin the search for the keyed in application.
  5. Tap the GET button on the upper-right side.
  6. Tap Install to begin installing the app. You can use your Face ID to authenticate App Store purchase, if necessary.
  7. Enter your Apple ID password to continue.
  8. Then tap the Sign In button.

When the app is finished installing, tap the OPEN button to see if you can now load up or open the recently installed Spotify app on your iPhone 11.

Is Spotify still not working on your iPhone 11?

There might be some ongoing issues with the Spotify server, which result in the Spotify app loading errors. To verify this information, you can use the downdetector tool to see if Spotify is listed among the sites and services that are currently down or unavailable. You can also report the problem straight to the Spotify help desk so that they can assist you further, should there be any advanced procedures needed to fix the app and resolve the issue. Just relay all necessary information regarding the problem, including error codes and warning prompts you see when attempting to load the Spotify application.

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