How to fix App Store that’s not working on iPhone X after iOS 13.2 update [Troubleshooting Guide]

A problem on Apple’s server and internet connection issue may cause App Store that’s not working on your iPhone X. Getting it fixed should be easy as there are workarounds that  you can perform on your end. 

Listed below are some of the common procedures that would help you fix the App Store that’s not working on iPhone X after iOS 13.2 update. If you’re having this problem, continue reading and find out how to remedy it. 

Before we get into the main issue, you can also browse our troubleshooting pages if you encounter issues on your Apple devices in the future. A variety of information can be found on that page that might come in handy to fix for future problems. You can also answer our iOS issues questionnaire and hit submit to interact with us directly. 

 

Troubleshoot iPhone X with App Store that’s not working after updating to iOS 13.2

Facing problems after installing an update has been a norm due to random bugs inflicted with the new software version. If this is the first that you encounter an issue on the App Store, follow the steps that I’ve mapped out below to fix the problem. Just ensure that your Wi-Fi connection is working properly as it will be needed to verify if App Store is working as intended. If you’re ready, read further. 

 

First solution: Quit all background app then reboot your iPhone X. 

Rogue apps can be the main cause of conflicts to the other apps on your device. Your phone could easily succumb to erratic apps after a new software update to minor glitches. One way to fix this and remove from the possible culprit on why App Store is not working on your iPhone X after updating to iOS 13.2, quit all background apps with the steps below: 

  1. Swipe your finger up and then pause from the Home screen.
  2. Swipe left or right to navigate through the apps preview. 
  3. Then swipe up on each app’s preview to close the individual background apps. 

Aside from closing all background apps, performing a reboot on your device can also kill rogue apps as well as dump cache that might have been affecting your phone’s performance. A soft reset might come in hand and here’s how it’s performed: 

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds. 
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

Aside from soft reset, you can also perform a force restart to reboot your phone. Doing so will enhance the phone’s performance by refreshing the system. Here’s how: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

After rebooting the device, enable the Wi-Fi connection on your iPhone X and relaunch App Store to see if the issue has been fixed. 

 

Second solution: Refresh internet connection on your iPhone X: 

Good internet connection is needed for online app services like the App Store to work properly. If your phone’s internet connection has been affected with random bugs that causes network-related connectivity errors, refreshing connections might do the trick. To refresh Wi-Fi on your iPhone X, toggling it off and on with these steps: 

  1. Select Settings from the Home screen. 
  2. Tap on Wi-Fi
  3. Toggle the Wi-Fi switch to turn the feature off for a few seconds and then tap the switch again to turn it on. 

One simple method that has been proven effective in dealing with connectivity problems is to toggle airplane mode on and off. Enabling this feature will turn off all wireless radio connections and disabling it will resume all radios, thus providing an overall connection refresh. To do that, simply follow these steps: 

  1. Access Settings from the Home screen. 
  2. Check Airplane mode. If toggle is currently turned on, tap on it to switch it off. If not, tap the toggle to turn it on.
  3. While the Airplane mode is enabled, perform a soft reset on your device. 
  4. Wait for your phone to go back online after the reset then access Settings > Airplane mode. Tap the switch to disable the feature. 

Allow your device to re-establish all connections including Wi-Fi before opening the App Store then check if it works fine. 

 

Third solution: Disable restrictions to fix App Store that’s not working. 

iOS overrides are commonly observed during software updates. It alters information on your phone without your awareness. If this thing has activated restrictions on your device, it may have been the cause why you got an App Store that’s not working on your iPhone X. Here are the steps to ensure that restrictions are turned off: 

  1. Access Settings from the Home screen.
  2. Tap on Screen Time
  3. Scroll down to and tap on Content & Privacy Restrictions
  4. If prompted, enter your device passcode to continue. 
  5. Toggle the slider switch to turn it off. 

After checking that restrictions have been disabled, relaunch App Store and check if the issue is gone. 

 

Fourth solution: Reset network settings on your iPhone X. 

Reset network settings will erase all customized settings on your device including iOS overrides and revert them to its default values and options. If invalid or incorrect network settings are the main culprit of the issue, then this process will resolve the problem. Here’s how it’s done: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset Network Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm network settings reset.

Your phone will reboot automatically after the reset is done. As soon as it boots up, ensure Wi-Fi connection has been established then check if the issue has been resolved. 

 

Fifth solution: Factory reset your iPhone X. 

Complex system errors might have been causing the App Store that’s not working on your iPhone X if it persists up to this point. To deal with stubborn glitches and wipe out all contents on your device, you may perform a factory reset. This will restore your phone to its default factory configurations. If you wish to give this a try, perform a backup first via iTunes or iCloud. Once done, execute this steps on your iPhone X: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Erase all contents and settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

Once the master reset is completed, your phone will reboot automatically. To use it again, follow the initial setup process like having the device for the first time and check if the issue has been rectified. 

 

Is your iPhone X still having an App Store that’s not working? 

You can also perform a clearing of App cache if the other solutions did not fix the App Store issue. This will erase erratic cache that may have been affecting the App Store to work properly. Just follow the steps below: 

  1. Access Settings from the Home screen. 
  2. Select General.
  3. Tap on iPhone Storage
  4. Tap on Manage Storage
  5. Select a file in Documents and Data
  6. Drag unwanted files to the left and click on Delete
  7. Tap on Edit, then select Delete All option to wipe out all of the app’s data. 

 

If none of the solutions fixed the problem, you may contact your Internet service provider and verify if there’s an ongoing server maintenance or service outages that may have been causing internet connection problems and affects online services. 

You can also contact Apple Support to get additional information as well as official recommendations on how to fix the App Store that’s not working on iPhone X after iOS 13.2 update. 

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