A new iPhone that’s stuck on black screen maybe either enduring a fatal system error or running out power completely. In worst case scenarios, the phone could also get stuck on black screen due to hardware damage. But before rushing to a service center and paying hefty service charge, you can try some ways to get your stuck iPhone back to life, especially if software-related factors are the underlying cause. Addressed in this post is a similar issue on the new iPhone 11 that’s stuck on black screen after installing a new update. Based on the onset of the problem, it’s very likely the software-related factors are to blame. That said, there’s a higher chance of getting your iPhone fixed by some workarounds. Highlighted below are basic procedures that are often used to troubleshoot an iPhone that’s stuck on black screen, white Apple logo or any other screen. Feel free to refer to this walkthrough whenever you need more help troubleshooting your stuck iPhone.
Troubleshooting an iPhone 11 that’s stuck on black screen after installing new update
As mentioned earlier, total power drain and major system errors are usually the main factors that could cause a new device to get stuck and stop working. That said, rogue apps, corrupted files, malwares, and software bugs that likely caused rapid battery draining or system crashes are the main factors you should eliminate when troubleshooting your stuck iPhone 11. The following are a few applicable methods to deal with software-related stuck problems on your new iPhone.
First solution: Force restart your iPhone.
Considering the onset of the problem was after installing a new update, it’s possible that some of your apps got rogue following the recent system changes or platform transition. And these rogue apps have likely caused the system to crash and stop working. As a result, your iPhone is frozen. The first possible solution you should try is a force restart. As the name implies, it forces your iPhone system to shutdown and instigate the boot sequence. And here’s how it’s done:
- Quickly press then release the Volume Up key.
- Quickly press then release the Volume Down key.
- Press and hold the Side button for about 10 seconds then release when you see the Apple logo.
Stuck devices due to system crash may take longer to boot up. That said, it may take more than 10 seconds for the Apple logo to show up. Just keep holding down the Side button then until the logo comes out.
Second solution: Force restart while charging.
Another possible reason why your iPhone gets stuck on black screen following a system update is because it ran out of power. Some of your apps might have gone rogue and were acting up after the update installation and that eventually resulted in the processor exhaustion. The more exhausted the processor is, the more your device could use up power. With that said, it’s very likely for your phone to end up losing all of its power. To rule out rapid battery draining issue from the underlying cause, get your iPhone’s charger then connect your iPhone to recharge. While your iPhone is charging, perform a force restart to forcibly stop all bad apps and corrupted system services from running in the background.
Third solution: Put your iPhone in recovery mode and restore iOS through iTunes.
Major system errors caused by post-update bugs that could not be remedied by basic solutions are usually dealt with a recovery mode restore. This puts your device in a recovery state and lets iTunes to repair any damaged system components. You can also restore your iPhone from recent iOS bugs if you want. To get started, get a Windows computer or earlier Mac that has the latest version of iTunes app. Once you have the computer ready, follow these steps to enter recovery mode and restore your iPhone in iTunes:
- Connect your iPhone to a computer using the original USB cable or Lightning cable that came with it.
- Open iTunes on your Windows and/or earlier Mac computer or Finder on your Mac running macOS Catalina.
- While your device is connected, quickly press and release the Volume Up key.
- Then quickly press and release the Volume Down key.
- Next, press and hold the Side button until the Connect to iTunes or recovery mode screen appears. Do not release the button if you see the Apple logo as you’ll need to boot your phone in recovery mode.
Follow the rest of the commands to restore and fresh install the firmware on your iPhone through iTunes.
Fourth solution: Perform a DFU mode restore to fix your iPhone 11 that’s stuck on black screen.
The deepest type of system restore you can do on your iPhone is a DFU or Device Firmware Update mode restore. It’s a more advanced system restore procedure than recovery mode as it can make iTunes repair complex system errors and fix corrupted system data even without activating the bootloader. While in DFU mode, you can do system update, downgrade, or restore your device. Other people would also use DFU mode to jailbreak their iPhones, which Apple strongly discouraged.
If you wish to troubleshoot further and give DFU mode a try, you can refer to these steps to put your iPhone 11 in DFU mode and restore iOS through iTunes:
- Connect your iPhone to the computer then launch iTunes or Finder (on macOS Catalina) or iTunes on Windows or earlier Mac computer.
- While your device is connected, quickly press and release the Volume Up button.
- Then, quickly press and release the Volume Down button.
- Finally, press and hold the Side button until your iPhone screen turns black.
- Keep holding the Side button when the screen turns black and then press the Volume Down button.
- Hold both buttons for 5 seconds.
- After 5 seconds, release the Power button but keep holding the Volume Down button for another 10 seconds.
If the screen remains black (no logos or text) after 10 seconds, it means that you have successfully entered DFU mode. After a few seconds, you should see a message saying that “iTunes has detected an iPhone in recovery mode and that you must restore it before it can be used with iTunes.”
If you see that pop-up message, select the option to Restore iPhone. This should prompt iTunes to begin the system restore then follow the next onscreen commands to finish restoring your device.
Last resort: Use third-party iOS repair and recovery tools to fix your stuck iPhone.
Aside from iTunes, there are also other tools you can use to repair major system damage and corrupted system services after installing new updates. If none of the given solutions is able to fix the problem and your iPhone 11 remains stuck on black screen even after carrying out a DFU mode restore, then you may resort to some third-party iOS repair and recovery tools. Among the most trusted names are Tenorshare ReiBoot, Wondershare Dr. Fone – Repair, Fucosoft iOS System Recovery, iMobie PhoneRescue, FonePaw iOS System Recovery, and TunesKit iOS System Recovery, to name some. These tools can be downloaded for free or via one-time purchase.
To learn how each of these tools work and how effective they are in fixing a stuck iPhone, read the previous users’ reviews. Once you’ve made your choice, download the preferred tools on a computer computer then connect your iPhone to the computer to start the system repair. Just use the onscreen controls and commands prompts to restore your device.
Is your iPhone 11 still stuck on black screen?
Taking your device to an Apple-authorized service center can be deemed as a last resort if all else failed to fix the problem and that your iPhone 11 remains stuck on black screen. Doing so will help you rule out hardware damage from the underlying cause.
It is also possible that the new update have contained some stubborn bugs that triggered the iPhone system to crash and get stuck. If this is proven to be a new iOS bug, then Apple will be obliged to create the required fix patch. That said, it is also imperative to escalate the problem to your iPhone carrier or Apple Support so that they’ll become aware that such a problem exist after the recent iOS update implementation.