When an iPhone suddenly endures random system crashes and unresponsiveness, it’s an indication that the system is erring. There are various reasons as to why these things could happen. If the onset of the problem occurs from an update, there’s a good chance that an update bug is the culprit. Just like what happens to some iPhone 11 variants that suddenly ended up crashing and gets stuck on black screen following the iOS 13.2.3 update. If you happen to be among the affected users, then this post may be able to help you out. Read on to find out what to do if your iPhone 11 randomly crashes and gets stuck on black screen after updating to iOS 13.2.3.
Troubleshooting an iPhone 11 that randomly crashes and gets stuck on black screen after an iOS update
The following procedures will help rule out software-related factors, including post-update bugs that might have triggered your iPhone 11 to crash and get stuck on black screen after the recent system update.
First solution: Force restart your iPhone 11.
A simple yet effective solution to minor post-update problems random power issues on an iPhone is a force restart. It is a simulated battery removal procedure that is used to forcibly end rogue apps and erratic system files that might have ruined some system functions of your iPhone. It is also another way to end all background apps including those that have gone rogue and corrupted after the recent iOS update implementation.
- Quickly press then release the Volume Up key.
- Quickly press then release the Volume Down key.
- Press and hold the Side button for about 10 seconds then release when you see the Apple logo.
Give your iPhone enough time to complete the boot sequence and launches the Home screen.
Second solution: Check and manage your iPhone storage.
- From the Home screen, tap on Settings.
- Select General.
- Tap iPhone Storage.
- Tap to view more information on the Used storage and Available Memory.
You can also view how much memory each app is utilizing.
Third solution: Update third-party apps.
Apps that have gone rogue from the recent update and caused your iPhone to endure random system crashes and unresponsiveness are usually those that aren’t up to date. If your phone can manage connecting to the App Store, try to install pending app updates with these steps:
- From the Home screen, tap on the App Store icon to open the application.
- Tap on Today tab at the bottom.
- Then tap on the user profile icon (Apple ID header) on the top right corner of the screen. You should see the account details.
- Scroll down to the Available Updates section.
- To update individual apps, tap the Update button next to the name of each app.
- If multiple app updates are available, tap on Update All to update all apps at once.
Your phone must also be connected to the internet in order to update apps.
Fourth solution: Reset all settings to fix your iPhone 11 that randomly crashes and gets stuck on black screen.
Settings that are not properly configured can also be the underlying cause. The same thing can happen if the recent update has overwritten your phone’s system settings and those automatic overrides have resulted in some conflicts. To clear this out, reset all settings on your iPhone to erase all current settings and restore the default values and options. Any associated settings errors are likewise deleted but your iPhone data will not be affected. Just follow these steps:
- From the Home screen, tap on Settings.
- Select General.
- Scroll down and tap on Reset.
- Tap Reset all settings from the given options.
- Enter your passcode if prompted to continue.
- Confirm action by tapping the option to reset all settings on your device.
Your phone should restart on its own when the reset is finished. By then you can start re-enabling necessary features so you can use them again on your iPhone.
Fifth solution: Restore your iPhone 11 in iTunes.
Your last option to deal with persistent symptoms is a system restore. This is usually needed if the problem is directly attributed to an iOS bug that requires a dedicated fix patch. While waiting for Apple to issue another update containing the fix patch, you can downgrade your iPhone system by restoring from a previous iOS backup file. To get this done, you will need to use the computer that contains the iOS backup file and has the latest version of iTunes application. Once you’re all set, just follow these steps to start restoring your iPhone in iTunes via recovery mode:
- Connect your iPhone to a computer using the original USB cable or Lightning cable that came with it.
- Open iTunes on your Windows and/or earlier Mac computer or Finder app on your Mac running macOS Catalina.
- While your device is connected, quickly press and release the Volume Up key.
- Then quickly press and release the Volume Down key.
- Next, press and hold the Side button until the Connect to iTunes or recovery mode screen appears. Do not release the button if you see the Apple logo as you’ll need to boot your phone in recovery mode.
- Shortly after you see the Connect to iTunes screen, you will be prompted with the next instructions via message prompts.
- If prompted to Update or Restore your iPhone in iTunes, select Restore to erase your device and restore it from a recent iOS backup saved on your computer drive via iTunes.
Follow the rest of the onscreen instructions to complete the system restore. Then you can disconnect your iPhone from the computer afterwards. You will also need to set up everything on your device.
What to do if your iPhone 11 continues to crash and gets stuck?
If your iPhone 11 continues to crash and get stuck on black screen after carrying out all the above procedures, there’s a good chance that you’re dealing with a hardware issue. Although the symptoms started after the new iOS update was installed, it’s still possible that your iPhone has already obtained some damage from prior incidents of accidental dropping or liquid exposure. To rule out hardware damage from the underlying cause, you can take your iPhone to the nearest Apple genius bar and ask an authorized technician to examine your device.
If you are certain that your iPhone is free from any sort of damage and yet it still crashes and gets stuck on black screen ever since the recent iOS update was installed, then you can escalate the matter to Apple Support. This could actually be another iOS bug that needs a dedicated fix patch.