How to fix personal hotspot that’s not working on iPhone XS after iOS 13.2 update [Troubleshooting Guide]

Did you encounter a personal hotspot that’s not working issue on your iPhone XS after updating to iOS 13.2? It might have been due to random bugs embedded on the software patch and causes some errors to arise. 

In this post, you’ll learn how to deal with the personal hotspot that’s not working on iPhone XS after iOS 13.2 update. Continue reading to find out how. 

If you want to equip yourself with more knowledge on how to fix smartphone issues, feel free to browse our troubleshooting pages. It provides helpful tips on how to fix common problems on Apple devices that might come in handy in the near future. Also, you can directly interact with us by answering our iOS issues questionnaire. Click on submit to contact us. 

 

Troubleshoot iPhone XS with personal hotspot that’s not working after iOS 13.2 update

Personal hotspot has been one of the most useful features that you can find on smartphones. This feature allows you to share the mobile data connection on your phone to other devices like Wi-Fi does. While its usability can be acquired anytime as long as you have a working cellular data, it may be hindered by some issues. To fix a personal hotspot that’s not working after updating to iOS 13.2 on iPhone XS, I’ve mapped out some helpful solutions below. 

 

First solution: Toggle Cellular Data off and on. 

Refreshing the Cellular data connection on your phone may help fix the personal hotspot that’s not working. This process will remove glitches that might have been affecting the phone’s connection and causes the error. To do this, follow the steps below: 

  1. Select Settings from the Home screen. 
  2. Tap on Cellular Data
  3. Toggle the Cellular Data switch to turn the feature off for a few seconds and then tap the switch again to turn it on. 

One alternative way in refreshing your phone’s connections is by enabling and disabling airplane mode. This function controls the wireless radio connections on your device and toggling it on and off will provide a holistic approach in refreshing those connections. A simple method that might be the answer to your problem. Here’s how it’s done: 

  1. Access Settings from the Home screen. 
  2. Check Airplane mode. If toggle is currently turned on, tap on it to switch it off. If not, tap the toggle to turn it on.
  3. While the Airplane mode is enabled, perform a soft reset on your device. 
  4. Wait for your phone to go back online after the reset then access Settings > Airplane mode. Tap the switch to disable the feature. 

Ensure that your phone is not connected to a Wi-Fi network and is only using Cellular Data for internet connection as it may cause conflict with the personal hotspot. Once Cellular data connection has been established, turn on the personal hotspot and see if it is working properly. 

 

Second solution: Reboot your iPhone XS to fix personal hotspot that’s not working. 

Removing minor glitches that has been caused by the software update can be done by performing a restart on your device. If this is the reason why your personal hotspot stopped working after installing iOS 13.2 update, a restart might work best for the issue. This process has been one of the commonly used workarounds and usually works most of the time. If this is something that you’ve not performed yet, perform a soft reset to reboot your iPhone XS with these steps: 

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds. 
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

Alternatively, performing a force restart may also help in fixing the problem. This reboot process will kill rogue apps on your device that might have been affecting the phone’s performance. Doing so will clear dump cache and refresh the system. You can reboot your iPhone XS via force restart with the steps below: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

After rebooting your device, turn on the cellular data connection to be established and open the personal hotspot to check if it is now working. 

 

Third solution: Reset network settings on your iPhone XS. 

Incorrect network settings saved on your device could greatly affect the cellular data connection and might have been causing the personal hotspot that’s not working on your iPhone XS. Performing reset network settings will remove all customized network settings and revert them to its default values and options. If you want to give this a try, here’s how: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset Network Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm network settings reset.

Your phone will reboot automatically after the reset is done. Allow proper connections to be established and check if the issue has been resolved. 

 

Fourth solution: Reset APN settings on your iPhone XS. 

APN or Access Point Names are used for proper cellular data functions. If the APN information has been altered by the recent software update to due overrides, it might have caused the personal hotspot issue on your device. To deal with this, perform a reset on the APN settings to remove iOS overrides and get proper information restored on your device. Simply follow the steps below: 

  1. Access Settings from the Home screen.
  2. Select Cellular
  3. Tap on Cellular Data Network
  4. Select Reset settings option
  5. If the option is not there, just access Settings > Mobile Data > Mobile Data options > Mobile Network instead. 

Follow the rest of the onscreen instructions to complete the process and check if this will rectify the issue. 

 

Other options

If the solutions indicated above failed in fixing the personal hotspot that’s not working, performing a factory reset might do the trick. This process involves deleting all contents on your device including stubborn glitches inflicted by the recent update and restores all default factory configurations. Creating backups via iTunes or iCloud is recommended prior performing this process to save important files. If backups have been created, you may continue executing the steps below: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Erase all contents and settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

Once the reset is completed, your device will reboot automatically. To use it again, follow the initial setup process and enable important features including cellular data. Once connections are established, use the personal hotspot and see if it works as intended. 

 

Still having a personal hotspot that’s not working on iPhone XS? 

If the problem persists after performing all of the procedures above, it might be time to contact your network carrier provider. You can verify with them if there’s an ongoing service outage that might have been affecting cellular data functions. If there is none, you can ask a connection refresh on their end to possibly fix the problem. 

Contacting Apple support can also be a good idea to get official recommendations on how to fix personal hotspot that’s not working on iPhone XS after iOS 13.2 update.

 

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