How to fix an iPhone 11 Pro that has no internet access but Wi-Fi status is connected

Old and new smartphones can give into various types of internet problems at some point. And Apple’s new iPhone 11 Pro handset is no exception. Dealing with internet problems on your smartphone is definitely annoying. Regardless of the transpiring symptoms, you wouldn’t be able to get an overall positive mobile internet experience. Thus, finding prompt solutions is needed. The solutions I’ve lined up below are simple procedures that will help eliminate minor software errors that caused a relevant issue on one of the recently released iPhones. Read on to find how to fix an iPhone 11 Pro that has no internet access even if the Wi-Fi status says, Connected. 

Before moving on, feel free to browse through our troubleshooting pages to find potential solutions to other problems with your other Apple devices. If your iPad is in the list of our supported devices, then you can visit its exclusive troubleshooting page and find the problem that you need help dealing with. You can refer to or use our provided solutions and workarounds if needed. In the case where you’d prefer to get direct assistance from us, simply fill up our iOS issues questionnaire and hit submit to contact us.

Troubleshooting an iPhone 11 Pro that has no internet access but Wi-Fi status says, connected

The problem that we’re attempting to resolve is on no browsing. What happens is that your device is actually connected to the Wi-Fi network but for some reason it has no internet access. As a result, you won’t be able to browse through websites and online resources. Problems like this are usually encountered by prepaid internet users or those who are using limited cellular data for mobile internet access. If the data credits are used up, your device remains connected but can no longer load up websites and online resources. To resume internet access, you’ll need to reload or add more data credits. You can talk to your carrier or service provider for more information on cellular data credits. However, this isn’t likely the case if you’re on a postpaid internet plan unless temporary network outages are present. To eliminate other software-related factors that might have prevented your iPhone from getting internet access even when it’s connected to Wi-Fi, you can try these subsequent solutions.

 

First solution: Reboot your iPhone (soft reset).

If this is the first time you encounter the problem on your iPhone, then it’s most likely just a random internet glitch that can easily be remedied by a device restart or soft reset. There are different ways to soft reset an iPhone 11 Pro but the typical method is carried out through these steps:

  1. Simultaneously press and hold the Side and Volume Up buttons for a few seconds.
  2. Release both buttons when the Slide to Power off bar appears.
  3. Swipe or drag the bar to turn your device off.
  4. After about 30 seconds, press and hold the Side button and then release when the Apple logo appears.

Wait for your phone to finish rebooting and reconnects to Wi-Fi. As soon as it’s connected, retry loading up your browser and navigate through various websites and pages to see if you can now access them.

If you are using Safari as your browser app and you’re faced with this problem, clearing the browser’s cache and cookies can also help. Doing so eliminates any corrupt temporary internet files that might have ruined your phone’s internet functions. Here’s how it’s done:

  1. Tap Settings from your Home screen, to get started.
  2. Then tap on Safari.
  3. Scroll down to the bottom of the screen then tap on Advanced.
  4. Select Website Data from the given options to view how much space it is using up.
  5. Finally, tap the option to Remove All Website Data. 

All temporary website data and browsing history saved on the browser cache will then be deleted.

After clearing cache, cookies and website data, quit then restart the Safari app to refresh it.

ALSO READ: How to fix an iPhone XS that keeps losing Wi-Fi signal after iOS 13 update [Troubleshooting Guide] 

 

Second solution: Disconnect from and reconnect to Wi-Fi.

Random internet connectivity issues that cause no internet access on your phone can also be resolved by turning Wi-Fi off and on. By doing so, your iPhone’s wireless internet functions are refreshed while minor internet flaws, rectified. If you haven’t already, then give it a try and see how it does. Simply follow these steps:

  1. Tap Settings from the Home screen.
  2. Select Wi-Fi.
  3. Toggle the Wi-Fi switch to turn the feature OFF. Doing so disconnects your iPhone from the Wi-Fi network.
  4. After a few seconds, toggle the switch again to turn Wi-Fi back on.

Another way to restart your iPhone’s wireless connections is through the Airplane mode trick. It works by simultaneously disabling wireless features on the phone and then re-enable them at once. Here’s how it’s done:

  1. From your Home screen, tap Settings.
  2. Select Airplane Mode then toggle the switch to turn the feature ON. This will disable the phone’s wireless radios at once.
  3. While Airplane Mode is enabled, restart or soft reset your iPhone.
  4. As soon as it’s finished rebooting, head back to Settings-> Airplane Mode menu then toggle the switch to turn Airplane mode off again. Wireless features of your phone will then be re-enabled. 

Make sure Wi-Fi is turned on and then check your internet connection again to see if the problem is fixed.

 

Third solution: Forget all saved Wi-Fi networks.

Internet problems that are attributed to a corrupted Wi-Fi network are usually dealt with be deleting the erratic Wi-Fi network and then adding it back. To get this done, all you have to do is Forget the Wi-Fi network on your iPhone 11 Pro. Here’s how it’s done:

  1. From the Home screen, tap Settings.
  2. Select Wi-Fi and make sure that the switch is enabled.
  3. Scroll down to the list of available networks then select your Wi-Fi network.
  4. Tap the information “i” icon next to the name of your Wi-Fi network or SSID.
  5. Then tap the option to Forget this network.
  6. If prompted, tap Forget network to confirm that you’d want to delete the selected Wi-Fi network. 
  7. Repeat the same steps to delete all other saved Wi-Fi networks from your device. 

Doing so will help prevent any of these networks from interfering with or causing conflicts to the current network in use.

ALSO READ: How to fix an iPhone 11 Pro that won’t connect to App Store

 

Fourth solution: Update your iPhone to the latest iOS version available.

Software updates may also contain the required fix patch if the problem is caused by some system bugs. Installing firmware updates on an iPhone can be done wirelessly (via over-the-air) or manually through iTunes. Since your iPhone does not have internet access, the former method won’t be applicable. That said, you will need to use the latter, which is updating through iTunes. This will require the use of a Windows or Mac computer with the latest version of iTunes app or Finder, if you’re using a Mac running macOS Catalina. Once everything is set, follow these steps to start check and installing available update for your iPhone 11 Pro:

  1. Connect your iPhone to your computer using the original USB cable/Lightning cable.
  2. Locate your iPhone 11 Pro on your computer.
  3. Then click General or Settings.
  4. Click the Check for Update button.
  5. Then click Download and Update to start updating.
  6. Enter your passcode if prompted to continue.

Follow the rest of the onscreen instructions to finish updating your iPhone. Once the update is finished, reboot your device to implement the recent system changes along with the embedded network fix patches.

 

Fifth solution: Reset network settings to fix your iPhone 11 Pro that has no internet access.

Performing some settings reset can be deemed among the next options if your iPhone still has no internet access after carrying out the previous solutions. This reset should eliminate any invalid network configuration and preferences that might have caused conflicts with your phone’s internet functions. Simply refer to these steps if you’re all set to reset network settings on your iPhone 11 Pro:

  1. From the Home screen, tap on Settings.
  2. Select General.
  3. Scroll down and tap on Reset.
  4. Tap Reset Network Settings from the given options.
  5. Enter your passcode if prompted to continue.
  6. Confirm action by tapping on Reset Network Settings again

This reset does not affect any saved data on the internal memory so you won’t lose any critical files afterwards. However, all saved Wi-Fi networks including the one you’re connected to will be deleted. That said, don’t forget to add your Wi-Fi network after the reset to join and reconnect.

 

Last resort: Power cycle the network equipment.

Random software errors on the phone that triggered the symptoms are usually addressed by any of the above procedures. If none of them works, then chances are that the network equipment is the underlying cause. Perhaps, your modem or wireless router is experiencing some minor firmware crashes and is therefore it’s not working as it should. To deal with random firmware issues on the network equipment, rebooting (power-cycling) it can help. Here’s how it’s done:

  1. Turn off your modem/router by pressing on the power button.
  2. While the device is powered off, unplug its AC adapter from the power source. Keep it that way for about 30 seconds to 1 minute.
  3. After the elapsed time, press the power button to turn it back on.

Wait for all the light indicators to become stable and make sure that the Wi-Fi indicator is green. If the Wi-Fi signal indicator is red, it means that your network equipment is not getting Wi-Fi signal and thus all connected devices including your iPhone 11 Pro have no Internet access. In this case, you’ll need to troubleshoot the modem or wireless router in order to get your internet connection back up and working properly again.

ALSO READ: How to fix Bluetooth pairing problem on iPhone 11, cannot pair with a Bluetooth accessory

 

What to do if your iPhone 11 Pro still has no internet access even if it’s connected to the Wi-Fi network?

Factory reset, recovery mode restore, and DFU mode restore can be considered among the last options if you wish to troubleshoot further. The fact that the problem continues after performing all the above procedures makes it more possible that complex system errors have ruined the phone’s wireless network system and thereby results in this unusual symptom. If you’re willing to try any of these advanced solutions, don’t forget to back up all important files from your iPhone beforehand. Although these methods offer promising outcomes when dealing with major system flaws, they also cause permanent data loss.

For other suggestions and more advanced internet solutions, you can also contact your internet service provider or network carrier. If you suspect that the iPhone itself is the problem, then you better have it escalated to your iPhone carrier or Apple Support for official recommendations. In this case, availing for warranties can be deemed a better option.

Connect with Us

We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our troubleshooting page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Furthermore, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.