Even the most robust email platform gives into some flaws after a major software update implementation. Just like what happened to the iPhone XS Gmail app that stops working after the iOS 13 update. If this occurs to you as well, I’ve mapped out some helpful tweaks that are used to eliminate common post-update factors that caused apps to misbehave from an update. Read on to find out what to do if your iPhone XS iOS 13 Gmail app is not working or doesn’t load properly.
Before we proceed, if you’re looking for a solution to other problems with your phone, try to browse through our troubleshooting pages to see if your device is supported. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our iOS issues questionnaire and hit submit to contact us.
Troubleshooting iPhone XS iOS 13 Gmail app that’s not working
In-app glitches inflicted by the recent update, minor firmware errors, Internet problems, and incorrect settings are common factors that can cause apps to act up. To eliminate each of these factors, carrying out the following procedures can help. Don’t forget to test launch Gmail app after performing each solution to find out if the problem is solved.
Before troubleshooting, check your internet connection and make sure that your iPhone has a stable access to the Internet. Online apps like Gmail wouldn’t be able to work if internet problems exist on your phone. In that case, you will need to deal with Internet connectivity issues first so that Gmail app other internet-based apps to work as intended. If there’s no problem with the internet and yet Gmail app is not working, you may then go ahead and begin troubleshooting.
First solution: Force close Gmail app.
If you’ve left Gmail opened or running in the background during the update, then it’s possible that the app had crashed and no longer able to load up. To fix the problem, force closing Gmail app would be necessary. Just follow these steps:
- Swipe up from the bottom of any screen then pause slightly in the middle of the screen. Doing so launches the App Switcher.
- Swipe right or left to find the app that you want to close.
- Then swipe up on the Gmail app’s preview to close it.
Also consider clearing out all other background apps so that none of them can cause conflicts when you run Gmail app again on your phone.
ALSO READ: How to fix iPhone XS Facebook app won’t open/load after iOS 13 update [Troubleshooting Guide]
Second solution: Reboot your iPhone XS (soft reset).
Another simple solution to minor post-update app loading errors is a soft reset or system reboot. This helps clear out accumulated caches including temporary data that were corrupted from the recent update. It doesn’t affect any saved information on the internal memory, so there’s no need to back up files. Just follow these steps to soft reset your iPhone XS:
- Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds.
- Release both buttons once Slide to Power off prompt appears on the screen.
- Drag the Power off slider to the right to turn off your phone.
- After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.
Allow your iPhone to reconnect to the Internet then retry loading Gmail app again to see if it’s already working.
Third solution: Disable restrictions for Gmail app.
Another possible reason as to why an app may not be able to work or load properly is due an enabled iOS feature called restrictions. To make sure this isn’t stopping Gmail app from working after the recent update, check your settings and manage your iPhone restrictions. Just refer to these steps:
- Open the Settings app from your Home screen.
- Tap on Screen Time.
- Scroll to Content & Privacy Restrictions.
- Then toggle the switch to turn restrictions off.
Doing so will lift all restrictions on your iPhone XS and thus allows all apps and system services to run or work as they should.
Fourth solution: Install new updates for Gmail.
Third-party apps usually receive new updates soon after or before a major iOS update is released. These updates usually embed some software enhancements that will keep the app running smoothly in the newly installed platform or system interface. If you haven’t set Gmail app to auto-update, chances are that you’ve missed to install such critical updates. As a result, Gmail app has gone rogue after the iOS 13 update installation. In that case, manually installing app updates on your iPhone XS, particularly Gmail app updates is recommended. Updating apps in iOS 13 is quite different from the previous method. Here’s how it’s done now:
- Open the App Store app.
- Tap on your Apple ID profile picture located on the top-right corner of the screen.
- Scroll down to the Pending Updates section. This section is only available if there are pending updates on your phone. Doing so will show up a list of recent updates to your apps.
- To apply pending updates manually, tap the Update button next to Gmail app.
- If multiple pending app updates are available, tap the Update All button to prompt the device to download and apply updates to your apps in the background.
You will see then the recently installed updates under the Updated Recently section.
Fifth solution: Uninstall then reinstall Gmail app on your iPhone.
For apps that have been totally corrupted from a major system update, reinstalling them is needed. Consider this as the next option if your iOS 13 Gmail app is still not working or loading properly after carrying out the previous methods:
- From the Home screen, tap and hold on an app icon until the icons start jiggling.
- Tap the X on the app you want to delete (Gmail).
- Select Delete to confirm the deletion of the Gmail app.
- Soft reset or reboot your iPhone XS after deleting the app.
- After the reboot process is complete, open the App store from the Home screen.
- Navigate to Updates-> Purchased menu.
- Tap the Not on This iPhone tab.
- Select the app that you want to reinstall on your device. In this case, you’ll need to search for Gmail.
- If you don’t see the app from the selected tab, try switching to All tab.
- Then tap the download icon (cloud button) or Get to start downloading the application.
Wait for the app to finish installing and then restart your iPhone to clear cache and to refresh your apps. Then try loading Gmail again to see if the problem is gone already.
Sixth solution: Reset network settings to fix iOS 13 Gmail app that’s not working.
Network-related errors triggered by the iOS 13 update can also cause online apps to stop working or fail loading. This is when performing a network reset plays its vital role. All your current network settings and saved Wi-Fi networks are deleted while default network values are restored. Any associated errors are likewise eliminated and so as their associated symptoms. To reset network settings on your iPhone XS, simply refer to these steps:
- Tap to open Settings from the Home screen.
- Select General.
- Scroll down to and then select Reset.
- Tap the Reset Network Settings option.
- Enter your device passcode if prompted.
- Then tap to confirm network settings reset.
When the reset is finished, your phone reboots on its own. After it boots up, you can start configuring your network settings and set up your Wi-Fi network as new. Then reconnect to the Internet to start using online apps and services, particularly Gmail on your iPhone XS.
ALSO READ: How to fix iOS 13 slow internet browsing problem on your iPhone 8, websites loading very slowly
Last resort: Erase your iPhone and set it up as new.
The underlying cause may be a complex system bug that couldn’t be rectified by the initial procedures. If that’s what halting your iPhone XS iOS 13 Gmail app from working, then erasing the device will likely be able to save it. Doing so will allow you to set up your device and accounts using automatic settings through the setup wizard. This reduces the risk of committing errors in making necessary configurations on both your phone and account settings. Just be sure to back up all critical data from your iPhone to iCloud or iTunes so that you’d still be able to recover them later. Just follow these steps whenever you’re all set to reset your iPhone XS:
- Tap Settings from your Home screen.
- Select General.
- Scroll down and tap on Reset.
- Select the option to Erase all content and settings.
- If prompted, enter your passcode to proceed.
- Confirm that you want to factory reset your iPhone. Your device will then begin erasing all current data, saved apps and settings from your device.
When the factory reset is finished, all factory default settings are restored. By then, you can set up your device and configure your Gmail account as new.
Is your iPhone XS iOS 13 Gmail app still not working?
If you think restoring your iPhone from a previous iOS backup is worth a shot, then you may troubleshoot further and carry out a recovery mode restore or DFU mode restore. Otherwise, seek further assistance. For more advanced in-app troubleshooting procedures, you can seek more help from Google’s Gmail support. Just let them know exactly of what happened and how you ended up having a seemingly defunct Gmail app on your iPhone XS. There might be some complex errors from within the Gmail system that require more advanced software repair. You can also report the problem to Apple Support so that they can make necessary assessments and develop a permanent fix. In the meantime, you can switch back to the stock email platform, which is the Mail app.
Connect with us
We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our troubleshooting page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.