What to do if an error occurred installing iOS 13 on your iPhone / iPad

A few days ago, Apple released the iOS 13 beta version for selected iPhones and iPads. This beta update comes with a number of new features that are thought to change the way you use your iOS device on a daily basis. The final iOS 13 version is set to arrive in September. Because of the promising new features it integrates, many people become curious and therefore decided to give this beta update a try. But it then turned out that some iDevice owners aren’t able to install the update and prompted with an “error occurred installing iOS 13” instead. If you’re facing the same error when trying to install the iOS beta 13 software on your iPad or iPhone, then this post is for you. Read on and learn what to do if you cannot install the iOS 13 beta update on your iPad or iPhone and are getting the same “unable to install update” error.

For iPhone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar to yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our iOS issues questionnaire and hit submit to contact us.

First solution: Refresh your Internet connection.

One of the requirements to download and install over-the-air (OTA) updates is a stable Internet connection. This denotes that your device must be connected to the Internet so that it will be able to access and sync with the Apple server. If your Internet connection is dropping or intermittent, then the update download is more likely to get interrupted or worse, not completed. To fix these problems, you can start working on the network equipment (modem or wireless router) in use. Like other electronic devices, modems and routers also encounter firmware crashes. And when this happens, various symptoms instigate on all connected devices. To make sure that this isn’t hindering your device from installing the iOS 13 beta update, refresh your Internet connection by performing the so-called “power cycle” on the modem or wireless router you are using. Here’s how it’s done:

  1. Press the power button on your modem/router until it powers down.
  2. While it’s turned off, unplug its AC adapter from the power source.
  3. After 30 seconds, plug it back in and then turn it on.
  4. Wait for the Wi-Fi signal indicator to become stable. 

If your device was configured to auto-connect to Wi-Fi, it will automatically start scanning for and connect to your Wi-Fi network. Once it’s connected, do some test browsing to ensure that your device can access the Internet. And then retry downloading the iOS 13 beta update through settings.

Other ways to refresh Internet connection on iOS devices are through the Wi-Fi and Airplane Mode toggles.

  1. To refresh Internet via Wi-Fi toggle, go to Settings-> Wi-Fi menu and then toggle the Wi-Fi switch to turn the feature OFF for a few seconds and then turn it back on again.
  2. To refresh Internet via Airplane Mode toggle, go to Settings-> Airplane Mode menu and then toggle the Airplane Mode switch to turn it ON. This will simultaneously disable all wireless functions of your iPad or iPhone. While Airplane Mode is enabled, reboot/soft reset your device and then go back to Settings-> Airplane Mode menu to toggle the Airplane Mode switch OFF again. 

Wait for your device to re-establish wireless connections then reconnect to your Wi-Fi network and get back online.

By then you can head back on to Settings-> General-> Software Update menu and then retry downloading the update.

Second solution: Reboot/soft reset your iOS device.

If this is the first update attempt and then it failed, it’s probably just due to a minor system glitch on your iPhone or iPad that can easily be rectified by a soft reset. Thus if you haven’t already, follow these steps to soft reset or reboot your iOS device to dump all junk files and to refresh its memory. This does not delete any saved information from the internal storage folder so it’s safe to proceed even without backing up files. Here’s what you should do then:

  1. Press and hold the Top button and either Volume button until the Power Off slider appears.
  2. Drag the slider to power off your device completely.
  3. After 30 seconds, press and hold the Top button again until the Apple logo appears.

The steps to soft reset may vary between iPhones and iPad variants.

Third solution: Free up some space.

Insufficient memory is when your device storage is shrinking or almost full. Like apps and other contents, iOS files also occupy memory space. The file sizes of iOS updates may vary depending on their complexity. The more features and system enhancements the update integrates, the bigger its file size would be. Thus, more storage space is required. If your device storage is insufficient, then there’s no place for the new update to occupy. As a result, update downloading or installation fails. And this is when you’ll get to see relevant errors including the “an error occurred while installing iOS [version].” So here’s how to fix this problem:

  1. From your Home screen, go to Settings.
  2. Tap General.
  3. Tap on [Device] Storage.
  4. Find and select all unused apps and contents from your device storage.
  5. Then choose the option to Delete them.

Deleting old messages, photos, videos, and audio files that are no longer useful is also another option to free up more space.

Fourth solution: Disable restrictions.

Another possible reason as to why you cannot install updates on your iPad or iPhone is that something is restricting the device from doing so. This is likely what happens if restrictions are enabled or turned on. To rule this out, follow these steps to disable content and privacy restrictions on your device:

  1. Tap Settings from the Home screen.
  2. Select Screen Time.
  3. Tap to turn off the switch next to Content & Privacy Restrictions.

Doing so lifts up all restrictions for your apps including downloads and updates via App Store and iTunes.

Fifth solution: Delete the downloaded update file segment.

If the download has instigated and then it stopped, it’s possible that some segments of the overall update file stored on your device has become corrupted and caused conflicts. In this case, you will need to delete the downloaded update file segment from your iDevice storage and then start downloading the entire update again. Here’s what you should do then:

  1. From the Home screen, tap on Settings.
  2. Tap General.
  3. Tap iPad/iPhone Storage.
  4. Find the update file from the list of apps and files and then tap to select.
  5. After selecting the update file, tap the option to Delete the file.
  6. Confirm action if you’re prompted to do so and then wait until the update file deletion is completed. 

Reboot your iPhone and then go back to Settings-> General-> Software Update menu to download and install the iOS 13 beta update on your iPad or iPhone.

Still couldn’t get to install iOS 13 beta update on your iPhone or iPad?

The problem may be due to some errant network configurations on your device including invalid network settings and values. To rule this out, performing a network settings reset on your iOS device can be deemed among the last options and potential solutions. Through this reset, customized network settings including those that caused conflicts and updating errors are erased while the original network values are restored. If you wish to try it, then you can refer to these steps to reset network settings on your iPhone or iPad:

  1. From the Home screen, tap Settings.
  2. Select General.
  3. Scroll down to and tap on Reset.
  4. Choose the option to Reset network settings.
  5. Enter your device passcode when asked to proceed.
  6. Then tap the option to confirm that you want to reset network settings on your iOS device.

Automatic restart will occur once the reset is finished. Just wait until the device is finished rebooting so you can enable, set up and reconnect to your Wi-Fi network. Be sure to input the correct Wi-Fi password when asked to Join or Connect to Wi-Fi. Then test your Internet connection by browsing various sites and pages through your preferred browser app. If the Internet is working just fine, then you can retry downloading and installing the iOS 13 beta update on your iPad or iPhone. 

The use of iTunes on a computer can also be considered among the last options. With iTunes, you can manually download and install the iOS 13 beta update on your iOS device. You can use either a Windows PC or Mac with the latest version of iTunes app and has a stable Internet connection. Just connect your iOS device to the computer using the original USB/Lightning cable whenever you’re ready.

Seek more help!

If none of that works, then your next option is to report the problem to your carrier or straight to Apple Support. Just tell them all the things you’ve done and applied in an attempt to fix the problem on your end. If you see any further error codes or warning messages, be sure to relay that information too so that they can be utilized as additional clues in determining what’s wrong and find the required solution.

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