How to fix an Apple iPhone XS that is charging very slowly or unable to complete charging, or not charging at all [Troubleshooting Guide]

Charging problems in mobile devices can be due to software problems or hardware damage. Among the common culprits include but not limited to rogue apps, bad updates, battery and charger issues. Oftentimes, charging issues from slow/intermittent charging to no charging occur among other post-update problems.

Highlighted below are simple solutions to a relevant issue on the new Apple iPhone XS device. Feel free to refer to this walkthrough whenever you need some help fixing your new iPhone XS that is charging very slowly, charging intermittently, or not charging at all.


If however, you are looking for a solution to a different problem, drop by our troubleshooting guide for we have already addressed the most common issues with this phone. Find problems that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need more help, then feel free to contact us through our iPhone issues questionnaire.

How to troubleshoot iPhone XS that’s charging slow or can’t complete charging

Before troubleshooting software issues that caused charging problems to occur on your iPhone XS, check and ensure that you’re using the original (OEM) charger and the charging equipment are all working. Ensure no damage to the charging cable, adapter, and charging ports. If you’re relying on a wireless charger to power your new iPhone, make sure you’re using the best if not, the most credible Qi wireless charger that’s compatible with your phone.

If all charging requisites are met but the charging problem persists on your iPhone XS, then try ruling out software issues with these subsequent methods.

First solution: Soft reset or force restart your iPhone XS.

Minor software glitches and rogue apps that might have prevented your iPhone from charging properly can easily be remedied by a soft reset. If errant background apps are to blame, then performing a force restart on the iPhone will likely deal with it. If your iPhone is able to charge but very slowly, then you can try a soft reset first. Here’s how it’s done:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears.
  3. Drag the power off slider to the right.
  4. After 30 seconds, press and hold the Power button or Side button again until the phone boots up.

If your iPhone XS doesn’t charge and stuck on black screen, then this is when a force restart is needed. Here’s how:

  1. Press and quickly release the Volume Up button.
  2. Then press and quickly release the Volume Down button.
  3. Finally, press and hold the Side/Power button until the Apple logo appears.

Both a soft reset and force restart are considered safe methods as they won’t affect any saved data on the phone. That said, creating backups won’t be necessary.

Second solution: Install new updates for apps and iOS.

This option is only applicable if you managed to charge that your iPhone has at least 50 percent battery life. If your iPhone was charging perfectly fine until you downloaded or installed a new app, then that app must be the culprit. In that case, you can try updating the app first and see if that helps. If not, then you need to delete the bad app from your phone.

To manually check for and install pending app updates on your iPhone XS, follow these steps:

  1. Open the App Store.
  2. Tap the Updates section to view all apps with pending updates.
  3. Tap the Update button to update individual apps or Update All to update all apps simultaneously.

If updating apps doesn’t help, delete any suspected bad apps from your iPhone XS instead. Here’s how:

  1. To do so, unlock your iPhone XS.
  2. Then tap and hold on the app icon from the home screen until the apps start jiggling.
  3. Tap the X on the top-left corner of the app you want to delete.
  4. Tap Delete when asked to confirm.
  5. The selected app will then be uninstalled from the phone.

Restart your iPhone afterwards and see if that fixes the phone’s charging system.

Aside from app updates, installing the latest iOS update on your iPhone can also help. Updates also offer fix patches to get rid of random bugs including those that are messing with the phone’s charging system and caused adverse charging symptoms to arise.

To check for new iOS update via over-the-air, connect your iPhone XS to the Internet through Wi-Fi then follow these steps:

  1. Open Settings from your Home screen.
  2. Select General.
  3. Scroll to and tap Software Update.

For safekeeping, back up all your important files to iCloud, iTunes or other storage media and then follow the onscreen instructions to proceed with iOS update download and installation.

Reboot your iPhone XS after updating to ensure all new system changes are properly implemented and likewise to prevent any apps from going rogue following the recent changes.

Third solution: Reset all settings on your iPhone XS.

If your iPhone can still charge, then you can try to reset all settings to erase any incorrect customized settings that might have caused conflict with the charging system and thus result to slow or intermittent charging. After the reset, the default options or original values are restored on your iPhone. Here’s how it works:

  1. To reset all settings on your iPhone XS, go to Settings-> General-> Reset menu.
  2. Then select the option to Reset all settings.
  3. Enter your device passcode when asked to proceed, and then tap the option to confirm settings reset.

The phone will reboot once the reset is finished. Performing this reset doesn’t affect any saved information on the phone memory. Thus creating backups won’t be necessary.

Fourth solution: Restore your iPhone XS to factory defaults (factory reset).

Again this method is only applicable if your iPhone is able to charge. At least 30 to 50 percent battery life is required to get this done.

Performing a factory reset will erase everything from your iPhone including downloaded apps, customized settings, and other saved information. That being said, this must only be considered as the last option if all else failed to work. The problem could be due to a more complex system error that needs full system reset. If you wish to take chances in this reset, then back up critical data then follow these steps:

  1. Open Settings from Home.
  2. Tap General.
  3. Scroll down to and tap Reset.
  4. Select the option to Erase all content and settings.
  5. Enter your passcode when asked to continue.
  6. Then tap the option to confirm master reset.

Alternatively, you can factory reset your iPhone XS through iTunes on a computer. If you opt for this method, then you can back up your files straight to your computer through iTunes. But before you can do so, you will need to secure a Windows or Mac computer with the latest iTunes version installed. The computer must also be running on a later or latest operating system to ensure it’s compatible with your iPhone XS platform. Once you’ve got the equipment ready, connect your iPhone to the computer using the supplied USB cable or Lightning cable and then wait for iTunes to recognize your device. Once recognized, your iPhone should appear in iTunes. All you have to do then is to click on the Restore button to instigate master reset.

If your iPhone is still not charging properly or not charging at all, then you’re most likely dealing with hardware problem. It could be due to a bad battery, defective charger, or worst, hardware damage on the phone. In this case, service is needed.

Other options

A recovery mode restore is also another option to consider if a factory reset failed to fix charging problems on your iPhone XS. This can help clear out major system errors and corrupted system data that might have ruined the iPhone’s charging system. A more detailed walkthrough on how to perform a recovery mode restore on iPhone XS can be found on this site’s Tutorials section. Just navigate to the iPhone XS Troubleshooting page for more details.

If you’ve got a spare Apple charger that’s compatible with the iPhone XS, then try using it to determine whether or not the problem is with your charger. If your iPhone XS is charging properly and able to complete charge as intended, then you should contact your device carrier to avail for replacement warranty. Or take your device to an Apple service center nearby for further hardware assessment. Don’t forget to bring your charger so the technician can look into it as well.

Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone XS smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XS. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.