Slow browsing problem is one of the most annoying Internet issues anyone could encounter at some point. This is when your device is connected to the Internet but the download speed is not according to the data speed you are supposed to get. As a result, websites and pages are loading up very slowly.
Other online services also appear to be working sluggishly or intermittently due to a poor Internet connection. Hence, you’ve got Internet problem to fix. Lined up below are some effective solutions and workarounds that are used to deal with slow Internet browsing issue on the new iPad Air 3. Feel free to refer to this walkthrough if ever you would encounter the same problem on the same iOS slate.
But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our iPad issues questionnaire.
What to do if your iPad Air 3 has slow internet connection
Before moving on to these subsequent troubleshooting procedures, check your Internet speed. To do so, open your browser app then navigate to speedtest.net and follow the onscreen commands to find out your current Internet speed. If the download speed is way too slow than the actual data speed on your account subscription, then you can try these potential solutions.
First solution: Clear cache from your browser app.
Your browser app has a folder that stores temporary information like browsing history, website logins, and other Internet files each time you use it. This folder is called cache. While cached files benefit in terms of reloading similar information like a previously visited website or page, problems may also occur as temporary data accumulates. Thus, it’s also recommended to clear your browser’s cache and data from time to time. If you’re using Safari to browse the Internet on your iPad Air, then you can use the browser’s internal commands to clear browsing cache and data. This can be accessed through your iPad Air settings. Here’s how:
- From your Home screen, tap Settings.
- Next, tap Safari.
- To clear browsing history and cookies, tap Clear History and Website Data.
- To remove all Safari data, scroll down to the bottom of the screen and tap Advanced.
- Tap to select the Website Data option.
- Then tap Remove All Website Data.
After clearing Safari cache and browsing data, quit the app then launch it again. You should then notice improvement on the browsing speed. If the Internet connection on your iPad Air 3 is still slow, try the next solution.
Second solution: Power cycle the router/modem.
Another effective solution to various types of Internet connectivity issues in iOS devices is the so-called power cycle on the wireless router or modem in use. The main source of your Internet connection is either a wireless router or modem, depending on your network setup. If something goes wrong with the Internet source, it is expected that all connected devices are affected. This is when random Internet problems occur like slow Internet connection, intermittent connection, or no Internet at all. So here’s what you should do to first the problem:
- Flip or press the power switch on your wireless router/modem to power it off.
- While it’s turned off, unplug the AC adapter from the power source and keep it that way for about 30 seconds to 1 minute.
- After the elapsed time, plug the AC adapter back into the power source then turn the modem/router back on.
Wait for the Wi-Fi signal to stabilize and allow your iPad to reconnect to the Wi-Fi network. If you haven’t set it to connect automatically, then you’ve got to reconnect your iPad manually instead.
Firmware crashes on the modem or router system can also be remedied by a power cycle.
Third solution: Reboot your iPad Air (soft reset).
Minor software errors transpiring on the iPad Air’s operating system or browser app can also be the underlying cause of the problem. To clear out these errors, performing a soft reset or reboot on the device can also help. To soft reset your iPad Air 3, simply refer to these steps:
- Press and hold down the Power/Top button for a few seconds until the Power off slider appears.
- Drag the slider to power off your device.
- After a few seconds, press and hold the Power/Top button until the Apple logo appears.
Allow your device to complete its boot-up sequence and once it’s finished, launch the Safari browser app and then try browsing through different websites to see if the problem is gone. If the internet connection is still slow, then perhaps the next solution will help.
Fourth solution: Toggle Airplane Mode on and off.
Performing the Airplane Mode trick is also another effective solution to random iOS issues affecting wireless functions. It works by simultaneously restarting the wireless system of your device and thereby eliminates minor flaws. Here’s how it’s done:
- From your Home screen, tap Settings.
- Select Airplane Mode.
- Toggle the switch to turn Airplane Mode on. Doing so disables wireless radios of your iPad Air and so as Wi-Fi and Bluetooth connections.
- While Airplane Mode is enabled, reboot/soft reset your iPad Air to clear and refresh its memory.
- After your iPad reboots, head back to Settings-> Airplane Mode menu.
- Then toggle the switch to turn Airplane Mode off again.
Wireless functions are now re-activated. Reconnect your iPad Air to your Wi-Fi network and then do some test browse to see if you are already getting the right Internet connection speed.
Fifth solution: Forget Wi-Fi network then reconnect.
Sometimes, the problem would continue because the Wi-Fi network itself is at fault. This is usually the case if the Wi-Fi network gets corrupted and is no longer working as intended. To solve the problem, you will need to forget/delete the flawed Wi-Fi network and then set it up again as new. Here’s how it’s done:
- Go to Settings-> Wi-Fi menu, and make sure that the Wi-Fi switch is turned on.
- Find and select the name of your Wi-Fi network (SSID) from the list of available networks.
- Tap the information (i) icon next to it.
- Tap the option to Forget This Network.
- Confirm that you want to forget the Wi-Fi network.
Also consider forgetting any other saved Wi-Fi networks to prevent any of them from causing conflict to your network. Just follow the same steps to forget other networks. Once you’re done forgetting or deleting all Wi-Fi networks, reboot your iPad to clear its network caches. Then head back to Settings-> Wi-Fi menu. Toggle the Wi-Fi switch off and on again. Select your Wi-Fi network then reconnect.
Once your iPad is connected, open your browser app then try loading some websites and pages to see if your Internet browsing speed has improved.
Sixth solution: Reset network settings on your iPad Air.
Other factors that can cause Internet problems like slow browsing are incorrect/invalid network settings on the device. If you happened to customized your iPad Air’s network settings before slow browsing instigate, then invalid settings or customizations are likely the culprit. To clear this out, resetting the network settings is recommended. This reset wipes all your recent network configurations including customized networks and then restores the original network options and values. Any associated errors will also be eliminated in the process. Here’s how it’s done:
- Tap Settings from your Home screen.
- Tap General.
- Scroll down and tap on Reset.
- Choose Reset network settings from the given options.
- Enter your passcode when asked to proceed.
- Finally, tap the option to confirm network settings reset.
When the reset is finished, the iPad should reboot automatically. As soon as it boots up, set up your Wi-Fi network then reconnect. Be sure to enter the correct Wi-Fi password to join the network.
Last resort: Factory reset your iPad Air.
The last possible solution you may consider resorting to is a factory reset or master reset. This is often needed to deal with stubborn software issues that are inflicted by complex bugs and system errors. Major system issues are often addressed by this method but the only downside is the fact that it results to permanent data loss. Should you wish to proceed, be sure to back up critical iOS files from your iPad Air to iCloud or to iTunes as you would prefer. Once the backup is secured, you can proceed to these steps to carry out factory reset through your iPad settings:
- From the Home screen, tap on Settings.
- Tap General.
- Tap Reset.
- Select the option to Erase all content and settings.
- Enter your passcode to proceed.
- Tap the option to confirm full system reset or factory reset.
Another way to factory reset an iOS device is through iTunes. If you wish to go for this option, you will need to secure a computer with the latest version of iTunes app installed and has stable Internet connection.
Still having slow Internet connection on your iPad Air 3?
The network equipment might be the problem. If all your devices are experiencing the same issue on slow browsing and that they’re all connected to the same Wi-Fi network, chances are that the network equipment is at fault. Or it’s also possible that your Internet services are being affected with an ongoing outage from scheduled network maintenance or unexpected technical difficulties affecting network services in your place. To check on this, you may contact your Internet service provider to verify their outage board/system. If there’s no outage, then you can ask them to reset your router/modem remotely. ISPs typically have a remote system to reset and refresh the network equipment when needed. Perhaps your carrier has a dedicated software that serves the same purpose too.
If slow browsing only occurs to your iPad Air 3 and all other devices from the same network are getting the right Internet speed, contact Apple Support to report the issue for further assistance and recommendations. Otherwise, you can take a trip to the nearest Apple Genius bar in your place and get your iPad hardware checked by an authorized technician. Doing so will help you rule out hardware-related issues that might have inflicted slow browsing issues on your iPad Air 3.
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