When your apps are randomly freezing or closing on their own, it’s possibly due to some memory issues on your device. These performance issues often transpire in early devices and those that are running low on storage. In some cases, the symptom occurs only on certain applications usually among corrupted apps and those spoiled by some malwares and bugs.
Generally, these symptoms are attributed to software flaws and therefore fixable at home. Lined up below are a few suggested methods and potential solutions to a similar issue on the iPad Air 3 apps that are randomly freezing and closing unexpectedly. You can try any of these procedures whenever you have to deal with these symptoms.
Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our iPad issues questionnaire.
Fixing iPad Air 3 with apps that keep freezing or closing
Before troubleshooting, try to determine what type of apps is showing the symptoms. If the problem only occurs to online apps, check your Internet connection. Internet-based apps usually behave this way whenever the Internet connection is intermittent or unstable. If that’s the case, then you’ve got to deal with Internet problems first. If the symptoms are seen on random (online and offline) applications, disable restrictions on your iPad Air 3. Otherwise, apply the following solutions to rule out other software-related factors.
First solution: Clear all background apps.
Background apps are the apps you’ve recently opened and left running or suspended in the background. Keeping the apps in this state can benefit whenever you get to load them more often. However, there is a chance that any of these background apps would crash and stop working at some point. When this happens, some apps or system functions could get affected. Thus, clearing all background apps is recommended. Here’s how it’s done:
- Start by going to the Home screen and then press the Home key twice to view recent applications.
- Swipe up on an app preview to close individual apps.
- After clearing all background apps, tap the Home screen or press the Home key to go back to the Home screen.
Without all background apps cleared out, try loading an app and see if the problem is gone. If some apps are still freezing or closing, try the next procedure.
Second solution: Reboot the iPad Air.
Another potential solution to random app freezing and crashing issues is the so-called soft reset or reboot on the device. It clears out caches and refreshes the internal memory for smoother and better performance among apps and system services. Random symptoms inflicted by minor firmware crashes are likewise eliminated in the process. Here’s how it’s done:
- Press and hold down the Power/Top button for a few seconds until the Power off slider appears.
- Drag the slider to power off your device.
- After a few seconds, press and hold the Power/Top button until the Apple logo appears.
This method does not require you to create file backups because it does not affect any saved information on the iPad storage. That said, everything you store on your device will remain intact afterwards. Try to open the apps you’re having problems with and see if they still keep on freezing or closing.
Third solution: Update errant apps.
If the problem occurs only on particular apps, then those apps are likely outdated. These symptoms are usually seen on apps that aren’t updated because they are not optimized. To rule this out, check for pending app updates on your iPad Air and update your apps. Here’s how:
- From the Home screen, tap App Store. Doing so will open the Apple Store app.
- Scroll to the bottom of the App Store main screen then tap on Updates. A list of apps with pending updates will then show up on the screen.
- Scroll through the apps list then tap the Update button next to the name of the app to install pending update individually.
- If multiple app updates are available, you can just tap the Update All button on the top-right corner of the screen. Doing so will install all pending app updates simultaneously.
If the symptoms are transpiring on pre-installed/built-in applications, then installing the latest iOS update for your iPad Air can be a potential solution. Updates for built-in iOS apps are typically integrated into an iOS update released by Apple periodically.
- To check for iOS update, navigate to Settings-> General-> Software Update menu on your iPad Air.
Your iPad must have stable Internet access, enough battery life and storage space to implement the new iOS update. If an update is available, follow the onscreen instructions to download and install. After successfully updating, reboot your iPad to apply the recent system changes and to refresh your apps. If your apps still keep freezing, then try the next solution.
Fourth solution: Reinstall errant apps.
If the problematic apps are already up-to-date, then it’s possible that they were corrupted and no longer working properly. In this case, you need to delete the apps and then reinstall them on your device. Here’s how to delete apps from your iPad Air 3:
- Go to the Home screen to get started.
- Tap and hold on an app icon until the icons start wiggling.
- Tap the X on the upper left corner of the app that you want to delete.
- Tap Delete if prompted to confirm app deletion.
- Follow the same steps to delete other rogue apps from your iPad.
- Once you’re done deleting bad apps, tap the Home screen or press the Home key to stop the apps from wiggling.
Reboot the iPad to clear and refresh its memory. As soon as it boots up, open the App Store to reinstall the previously deleted app that you want to use on your iPad again. Just follow these steps:
- Then tap the App Store from the Home screen.
- In the search bar, enter the name of the app the want to search and download.
- Then tap the cloud-like icon or GET button to download the app.
- Tap INSTALL to start installing the app.
- If prompted, enter the correct Apple ID Password and tap OK to proceed.
- Wait until the download is complete then tap OPEN to launch the app and see if it’s working.
If that doesn’t solve the problem, then performing system resets would be your next option. After this and the apps still keep freezing or closing, then try the next solution.
Fifth solution: Reset all settings.
To eliminate incorrect system settings that caused conflicts to your apps, reset all settings on your iPad Air 3. This reset erases all customized settings and then restores the original values and options without affecting saved data on the internal storage. Here’s how it’s done:
- Tap Settings from your Home screen.
- Select General.
- Scroll down to and tap on Reset.
- Choose the option to Reset all settings.
- Enter your passcode when asked to proceed.
- Tap the option to confirm all settings reset.
After the reset, your phone should reboot. By then you can start enabling individual features that you want to use on your iPad again including Wi-Fi and Bluetooth.
Last resort: Factory reset/master reset.
Your last resort would be a factory reset. The problem you’re dealing with may be complex and therefore it requires more advanced solution. If your device is responding, you can carry out a factory reset through settings with these steps:
- From the Home screen, tap on Settings.
- Select General.
- Scroll down to and tap on Reset.
- Select the option to Erase all content and settings.
- If prompted, enter your device passcode to continue.
- Then confirm that you want to erase your iPad and restore its factory default settings.
If your device is not responding, then you will need to use iTunes to manually erase your iPad and then restore its factory default settings so you can set it up as new. To get this done, you will need to secure a Mac or Windows computer that has the latest iTunes version installed. Then connect the iPad to the computer using the original or Apple-supplied USB cable and wait for iTunes to sync with your iOS device. Follow the onscreen commands to erase and restore your iPad Air 3 in iTunes.
Are apps still freezing or closing unexpectedly on your iPad Air 3?
Free up memory storage space. As mentioned earlier, memory issues like when the device is running low on storage are among the possible triggers of these symptoms. To rule this out, head over to Settings-> General-> iPad Storage menu and then check the available storage. If the remaining storage space is less than 1GB, then you should free up some space because your device is already running low on storage and possibly the reason why apps are starting to act up.
If the memory isn’t the problem, then you may try ruling out other factors like complex system errors. At this point, you may resort to performing iOS restore either via recovery mode or DFU mode. Both methods require the use of a Windows or Mac computer with the latest version of iTunes software in it. Restoring from a previous iOS backup can also be considered an option if the problem started after installing an iOS update and the symptoms persisted.
For further suggestions and more advanced or specific solutions, contact the developer of the problematic app(s) so that they can make necessary assessments and eliminate the main triggers.
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