How to fix Facebook app that’s not loading, keeps crashing on Apple iPad Pro 2018 [Troubleshooting Guide]

There are a lot of factors that can trigger app problems to occur on any device at any time. The transpiring symptoms vary depending on what went wrong or the underlying cause. But nonetheless, such problems are usually remedied at home by some workarounds. Tackled in this post is one of the common issues encountered by users of the popular social media app, Facebook on the Apple iPad Pro 2018 device. Feel free to refer to this walkthrough whenever you need help dealing with a problem on Facebook app that’s not loading or keeps crashing on the same iOS device. Read on for more information.

Before troubleshooting, check and make sure that your iPad is connected to Wi-Fi and has stable Internet connection. Facebook is an online app and therefore Internet connection is a key requisite for it to work as intended. To check your Internet connection, open a browser app like Safari or Chrome then navigate to different websites to see if you can access. If you can’t connect or the connection is on and off, then that’s likely the underlying cause. In that case, you need to deal with Internet connectivity issues first in order to get Facebook back up and working properly on your iPad Pro again. Otherwise, try the following methods to eliminate software-related issues that might have triggered the symptoms to occur when using Facebook app on your iOS device.

First solution: Quit the app then restart.

Any app would fail to load or crash when triggered by some factors. For first instances, the problem can be fixed by closing and then restarting it. If you’ve previously opened Facebook app on your iPad then the app could still be left suspended and eventually got corrupted. As the first workaround, follow these steps to force close Facebook app on your iPad Pro:

  1. Swipe up from the bottom of the screen and then pause slightly in the middle.
  2. Then swipe right or left to locate Facebook app.
  3. Finally, swipe up on the app’s preview to close it.

Follow the same steps to close any other background apps to prevent them from causing conflicts. After closing Facebook and any other running apps, restart or soft reset your iPad to clear all errant cache and temporary data from the internal memory. Here’s how a soft reset is done on an iPad Pro 2018:

  1. Press and hold the Power button and the Volume Up button on the side of your iPad for a few seconds or until the Power Off slider appears.
  2. Drag the slider to turn off the iPad.
  3. After about 30 seconds, press and hold the Power button on the top of your iPad for a few seconds.
  4. If prompted, enter the PIN code and select OK to proceed and access the Home screen.

Your iPad has now rebooted. To see if Facebook is already working, launch the app and then use it as you normally do. If the app is still not loading or crashing, then you need to troubleshoot further.

Second solution: Install update for Facebook and iOS.

Installing updates can also be considered among the next options. Updates usually contain fix patches to get rid of bug-inflicted errors affecting apps and system services. If you haven’t set Facebook app to auto-update, then you can manually install updates for the app instead. Here’s how:

  1. From the Home screen, tap App Store.
  2. From the App Store main page, scroll down and tap Games tab.
  3. Then tap on Apps.
  4. Select Updates.

Follow the onscreen instructions to update apps individually or simultaneously.

Aside from updating apps, installing the latest iOS version for your iPad can also be a potential solution if system bugs are the main trigger. Like app updates, iOS updates not only bring in new features but also offer patch codes to clear all bugs that caused troubles to certain apps or system functions. Here’s how to check for and install new iOS version via wirelessly on an iPad Pro 2018:

  1. From the Home screen, tap on Settings.
  2. Scroll down and select General.
  3. Tap Software update.
  4. Your device will now search for available updates. You will be prompted with a notification that tells whether or not your iPad already has the latest software version. If a new version is available, you will be prompted to install the software update. Just follow the onscreen instructions to continue.

After installing new update, restart your iPad Pro (soft reset) to apply the recent system changes and to refresh the apps and services.

Third solution: Reinstall Facebook app.

It’s possible that the app has been totally corrupted and no longer able to work again unless it’s reinstalled. In this case, follow these steps to delete/uninstall Facebook app from your iPad Pro and then reinstall the app from the app store:

  1. Tap Settings from the Home screen.
  2. Scroll down the left menu then select General.
  3. Tap iPad Storage.
  4. Select Facebook app from the list.
  5. Tap Delete App.
  6. If prompted, tap Delete App to confirm.
  7. The application will then be removed from your device. After deleting the errant Facebook app, download and reinstall the app from the App Store. Your Apple ID will be required in the process.

To download and install Facebook app on your iPad, refer to these steps:

  1. Tap to open the App Store from your Home screen.
  2. From the App Store start page, tap the search icon (magnifying glass) at the bottom right.
  3. Enter or type in Facebook and tap the search button.
  4. Select Facebook from the search result then follow the onscreen instructions to download and install the app on your iPad.

If prompted, enter the correct Apple ID and password associated with your App Store or iTunes account to confirm action.

Restart or perform a soft reset on your iPad after installing the app. As soon as your device boots up, launch the recently installed Facebook app and see how it works.

Fourth solution: Reset network settings on your phone.

To eliminate network-related errors from the underlying causes, you can also try performing a network settings reset on your iPad Pro. This should fix the problem if network errors are preventing Facebook from working properly on your device. Here’s how it’s done:

  1. Tap Settings from your Home screen.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Reset network settings.
  5. If prompted, enter your passcode to proceed.
  6. Then the on Reset network settings again when asked to confirm.

After the reset, connect your iPad to Wi-Fi and then retry loading Facebook and see if the problem is fixed.

Fifth solution: Reset all settings on your phone.

This is another type of reset you can try on an iPad if the previous method doesn’t work. Performing this reset works by clearing all customized options including invalid settings that might have caused certain apps to fail or act up. It doesn’t affect any data saved on the phone memory, so you don’t need to create backup files. Here’s how it’s done:

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Reset all settings.
  5. If prompted, enter your passcode then follow the onscreen instructions to confirm settings reset.

Your iPad will reboot automatically when the reset is finished and then loads up the default options. To use features and functions that are disabled by default, you need to enable them beforehand.

Seek more help

You may contact Facebook Support or visit Facebook Help page to report the problem and seek further recommendations from the support team. There may be some advanced troubleshooting methods that are needed to be applied to fix more complex errors that might have caused Facebook to keep crashing or fail on your iPad Pro.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!