Having trouble using your iPad Air 3 as it often gets stuck on the Apple logo? Find out what causes your new iPad to encounter this issue and how to fix it.
Stuck problems in mobile devices are often tied to memory issues like when the internal memory is running low. These types of problems are also categorized among other performance issues that are often seen on earlier devices. But there are also other cases wherein a new device is involved. For new devices that are stuck on any screen, software-related factors are usually to blame. Among the common culprits are bad apps, update bugs, malwares and corrupted files. The good thing about software-related issues is the fact that they can be remedied at home. All it takes is to carry out some workarounds to eliminate the main culprit.
For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar to yours and use the solutions we suggested. If they don’t work or if you need further assistance, don’t hesitate to contact us by filling up our iPad issues questionnaire.
Troubleshooting iPad Air 3 that’s stuck on Apple logo
To make sure that the problem isn’t due to a shrinking memory, check your iPad storage and see how much is the available space. To do so, head over to Settings-> General-> iPad Storage and see if you still have more storage available. If the storage is low, then that’s when you should free up some space by deleting old and unwanted messages, photos, videos, and unused apps from your iPad.
If memory space isn’t a problem, then you may try these subsequent solutions to rule out major system issues that caused your iPad to get stuck on the Apple logo.
First solution: Force restart your iPad Air 3.
The first potential solution to minor system crashes that caused your iPad to gets stuck on the Apple logo is a forced restart. It effectively rectifies minor system flaws that trigger occurrence of random symptoms. If you haven’t already, then here’s how to force restart an iPad Air 3:
- Simultaneously press and hold the Power button and Home button until the device shuts down and reboots. You can release the buttons when the Apple logo appears.
If your iPad boots up successfully after a forced restart, check for any pending app updates to implement. Doing so will help prevent the symptoms from recurring especially if bad apps are the trigger.
To check for pending app updates, simply follow these steps:
- Tap the App Store icon from the Home screen. Doing so will launch the Apple store app.
- From the App Store screen, scroll down to the bottom then tap Updates. A list of apps with pending updates will then show up.
- Tap the Update button next to the name of the app to update individual apps.
- If multiple updates are available, tap the Update All button on the upper-right side of the screen. Doing so will update all apps at once.
Wait for the apps to finish updating and then reboot your iPad to refresh its memory and to implement the recent software changes.
Aside from updating apps, installing the latest iOS update for your iPad Air is also a potential solution to the problem. Software updates released by Apple also contain bug fixes to address existing issues inflicted by system bugs and malwares. To check for new iOS update, your device must have stable Internet connection and sufficient battery life. To implement updates, ample of storage space is needed. If you’ve met all these requisites, then you are all set to proceed with these steps:
- From the Home screen, tap Settings.
- Select General.
- Tap Software Update.
- If an update is available, tap the option to Download and Install.
Then follow the rest of the onscreen prompts to complete the update installation.
When the iPad is finished updating, reboot it to refresh its memory and to apply the recent system changes.
Resetting all settings on the iPad is also another workaround that you should try implementing to get rid of invalid settings that might have triggered the device to suddenly crash and get stuck on the Apple logo. Here’s how it’s done:
- From the Home screen, tap Settings.
- Select General.
- Scroll down to and tap on Reset.
- Choose the option to Reset all settings.
- Enter your device passcode when asked to proceed.
- Then tap the option to confirm that you want to reset all settings on your iPad Air 3.
Allow the device to finish resetting and then restarts itself when done. After the reset, you need to enable the features that are disabled by default including Bluetooth and Wi-Fi so that you can use them again on your device.
This reset does not affect any saved information on the iPad storage so backing up files won’t be necessary. You can expect all your personal data to remain where they are before and after the reset.
Second solution: Plug your iPad into the computer and restore in iTunes.
If your device remains stuck after performing a forced restart, then the only way to access and repair its system is through iTunes. This will require the use of a Windows or Mac computer with the latest version of iTunes app. Once you’ve got the equipment ready, turn off your iPad and continue with these steps:
- On your computer, launch or open iTunes.
- Then connect your iPad to the computer using the original USB cable while pressing and holding down the Home button.
- Release the Home button when the Connect to iTunes screen appears.
- At this point, iTunes will prompt you with a message saying that it has detected your iPad in recovery mode and that you can restore your device. If you see this message, just click the Restore iPad button to instigate recovery mode restore through iTunes.
Allow iTunes to restore/repair any damaged system data and download the latest software for your iPad. The restore process could take several minutes so be sure not to disconnect your iPad from the computer unless iTunes tells that the system restore is complete.
Third solution: DFU mode restore iPad stuck on Apple logo.
If a recovery mode restore failed to fix your iPad and it remains stuck on the Apple logo, then you can go for a DFU or Device Firmware Update mode restore. This the deepest type of system restore you can do to deal with major system issues that could not be remedied by a recovery mode restore. However, a DFU mode restore should only be carried out for iOS devices that don’t have any sort of physical or liquid damage. Performing a DFU mode restore on an iOS device with physical or liquid damage could brick the device as the system restore gets interrupted or not completed. If you suspect that hardware damage is present, then you better take your device to a service center.
If you’re certain that no hardware damage is present and you’re willing to take any risk, then you can refer to these steps to perform a DFU mode restore on an iPad Air 3:
- Turn off your iPad if it’s still turned on.
- Connect your iPad to the computer using the Apple-supplied USB cable.
- While the device is connected, simultaneously press and hold the Home button and Power/Top button for about 8 seconds.
- After the elapsed time, release the Power/Top button but continue to hold down the Home button until the screen turns completely black.
- If the Apple logo appears after releasing the Power/Top button, it means that you’ve held the button for too long and so you’ll have to start all over from the very beginning.
- If nothing will be shown on the screen, it means that the device has successfully entered DFU mode.
Wait until the system restore is finished and then exit DFU mode. To exit DFU mode, simply follow the steps to force restart your iPad Air 3.
Fourth solution: Use iTunes alternatives.
Not all major system issues can be handled by iTunes. Thus, software developers create and roll out alternative tools to handle the task. That said, you can download and install any of the trusted iOS repair and recovery tools on your computer and then use it to get your iPad Air back up and running smoothly again. Among the most effective and widely used iOS repair tools that are used to fix an iPhone or iPad that is stuck on the Apple logo are Any iOS System Repair (ReiBoot), RecBoot, Tiny Umbrella, iReb, and EasyiRecovery, to name a few.
Please note though that the use of some of these tools could result to permanent data loss. If possible, choose the most effective tool that could repair your iPad without affecting any saved data.
Also consider checking the minimum system requirements to ensure that the software is compatible with your computer and iPad Air system.
Is your iPad Air still stuck on the Apple logo?
Performing the above procedures is usually enough to rectify major system errors that caused the iOS to crash and get stuck on the Apple logo. If the problem continues after exhausting these methods, hardware damage is likely to blame. Before rushing to a service center, there’s one more tweak you can try. If the problem occurs to your iPad Air 3 Wi-Fi + Cellular model, try to remove and reinstall the SIM card. There were some owners of iPhones or iPads who have encountered the same problem and surprisingly found remedy from simply removing and re-inserting the SIM card. Thus, it wouldn’t hurt if you give this a try on your end.
If nothing else works, then this is when you should consider taking your device to the nearest Apple-authorized service center in your area and ask a technician to examine your iPad for any possible indications of hardware damage that might have triggered a recurring symptom of being stuck on the Apple logo.
You can also report the problem to your iPad provider or carrier and ask further recommendations. If your device is still covered by warranty, then you better avail for it.
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