The App Store serves as the main hub for you to download new apps on your iOS device. For it to work as intended, your iPhone must have fast and stable Internet access. And to download new apps via App Store, your device should have ample of storage space. For as long as the apps you’re attempting to download are supported or compatible with your iOS device, there shouldn’t be any problems with your downloads.
Nonetheless, there are some factors that can cause the App Store to go down. It is but very rare for it to encounter errors and stop working. And you’re probably reading this post because you’re having trouble using the App Store on your device. To give you some inputs, I’ve lined up a few helpful tweaks and potential solutions that you can use whenever Apple’s repository isn’t working on your iPhone. Read on for more information.
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First solution: Sign out of App Store and sign in again.
If this is the first time that the store isn’t working on your iPhone, it’s probably just a minor issue with your account login session. To clear this out, sign out and back into your App Store account with these steps:
- Tap Settings from the Home screen.
- Tap iTunes & App Store.
- Select your Apple ID.
- Then tap Sign Out.
- After a few seconds, tap the Sign In button to sign back into your App Store account.
Be sure to enter the correct Apple ID and password.
Second solution: Reboot your iPhone (soft reset).
Random software glitches can also affect other apps and services, hence it’s possible that the App Store isn’t working because your iPhone’s system is glitching. To eliminate minor software errors like this, performing a soft reset or reboot on the iPhone would suffice. There are different ways to soft reset an iPhone and the steps vary depending on the operating system and iPhone model in use.
To soft reset/reboot an iPhone X, XS, XS Max, or XR, simply follow these steps:
- Press and hold the Side button and either Volume button until the Power off slider appears.
- Drag the slider to power off your iPhone completely.
- Then after 30 seconds, press the Side button again to turn your iPhone back on.
To soft reset/reboot an iPhone 8, 8 Plus, or earlier versions, refer to these steps instead:
- Press and hold the Top or Side button until the Power off slider appears.
- Drag the slider to power off the phone completely.
- After about 30 seconds, press and hold the Top or Side button again to turn the phone back on.
A soft reset does not affect any saved information on the phone’s internal memory so it’s still safe not to create backups beforehand.
Third solution: Clear App Store cache.
Aside from refreshing the app’s memory, clearing app cache can also fix various types of problems transpiring on certain apps. In iOS device, clearing app cache is usually done by offloading or reinstalling the application. On the App Store, cached files or temporary data can be cleared out with this method:
- Open the App Store.
- Scroll down and tap 10 times (consecutively) on any tab/icon on the bottom part of the screen.
- Close the App Store app and then launch/open it again.
If the store is still not working after clearing cache, then it’s possible that the problem is with the Internet connection.
Fourth solution: Turn Wi-Fi off and on.
If it’s not the App Store or iOS that’s glitching, random Internet problems are likely the underlying cause of the problem. It’s possible that your iPhone is experiencing minor Internet issues from like slow browsing, intermittent connection, or no Internet connection at all. To fix this, refresh your Internet connection by toggling Wi-Fi off and on again. Here’s how:
- From your Home screen, tap Settings.
- Select Wi-Fi.
- Tap the Wi-Fi switch to turn the feature OFF.
- After a few seconds, toggle the switch again to turn Wi-Fi back on.
Open your browser app then navigate to different websites. If the sites are all loading up as intended, then everything is good with your Internet. That said, online apps and services should also be working. To find out if the problem is solved, launch the App Store on your iPhone and see if it’s working now.
Fifth solution: Forget Wi-Fi network, add it back then reconnect.
Corrupted Wi-Fi network is also among the possible reasons as to why your device continues to experience random Wi-Fi drops and other Internet issues. If this happens, online apps and services are also affected and likely become unstable. To make sure that this isn’t causing troubles with the App Store, forget/delete your Wi-Fi network and add it back. Here’s how:
- Go to Settings-> Wi-Fi menu. Make sure that the Wi-Fi switch is enabled to see the list of available Wi-Fi networks.
- Tap to select your Wi-Fi network.
- Tap the information (i) icon next to the SSID or name of your Wi-Fi network.
- Select the option to Forget this network.
- When asked, confirm to forget the Wi-Fi network.
Also consider deleting/forgetting other saved Wi-Fi networks to prevent them from causing conflicts. Just follow the same steps.
After forgetting all saved Wi-Fi network, reboot your iPhone. Then head back to Settings-> Wi-Fi menu, enable the Wi-Fi switch, and select your Wi-Fi network name in the list. Then tap to Join or Connect. Be sure to enter the correct Wi-Fi network password to connect successfully.
Sixth solution: Reset network settings.
Invalid port numbers or server settings can also cause network-related errors to occur. This is often the case if you’ve had customized your iPhone’s network settings. To clear out such errors, performing a network reset on the phone can help. This reset will erase all your current network settings and then restores the original network options and values. You will be disconnected from your Wi-Fi network afterwards so be sure to take note of your Wi-Fi password to reconnect to your Wi-Fi network when the reset is finished. Just follow these steps whenever you’re all set to proceed:
- Tap Settings from your Home screen.
- Tap General.
- Scroll down to and tap on Reset.
- Choose the option to Reset network settings.
- If prompted, enter your passcode to proceed.
- Then tap the option to confirm that you want to reset network settings on your device.
The phone will restart automatically when the reset is finished. After the reset, the default network options are restored. To use online apps and services like App Store, you need to set up and connect to your Wi-Fi network again. Just head back to Settings-> Wi-Fi menu, toggle the Wi-Fi switch to re-enable Wi-Fi then tap the name of your Wi-Fi network to reconnect.
Last option: Erase/factory reset your iPhone.
In worst case scenarios, the underlying cause of the problem is likely very complex that none of the above procedures is able to fix it. Should you wish to troubleshoot further, then performing a factory reset can be deemed among your last options. This will erase all data from your iPhone and then restores its factory defaults. Complex errors and stubborn software bugs that might have caused the network services, particularly the App Store to stop working are also rectified and eliminated in the process. Just be sure to back up all important files you saved on your phone’s internal memory beforehand so you can still recover them later. You can back up files to iCloud or iTunes as you would prefer. Once you’re all set, proceed with these steps to factory reset your iPhone:
- From the Home screen, tap on Settings.
- Tap General.
- Scroll down to and tap on Reset.
- Choose the option to Erase all content and settings.
- If prompted, enter your passcode to proceed.
- Then tap the option to confirm full system reset on your iPhone.
After the reset, you phone should reboot itself. By then you can proceed with the initial setup process. Just use the start-up wizard to use automatic settings in setting up your iPhone as new.
If App Store is still not working after exhausting all the above procedures even after a factory reset, then you may consider using iTunes to restore and/or repair your iPhone system. With iTunes, you can perform a standard iOS restore, recovery mode restore or DFU mode restore if necessary.
To perform a standard iOS restore in iTunes, simply follow these steps:
- Launch or open iTunes app on your computer to get started. You can use either a Mac or Windows computer for as long as it that has the latest version of iTunes app installed.
- Connect your iPhone to the computer using the Apple-supplied cable or Lightning cable that came with it.
- If prompted to enter your device passcode or Trust This Computer, simply follow the onscreen instructions to proceed.
- Select your iPhone when it shows up in iTunes.
- Navigate to the Summary section, then click the button to Restore [iPhone]. You may also opt to back up files from your iPhone before restoring it. Just click the Back Up iPhone button to do so.
- Finally, if prompted with a warning message, click the Restore button to confirm.
If that still failed to solve the problem, then you can continue troubleshooting and attempt to restore your iPhone in recovery mode or DFU mode. This is usually needed if the problem is due to some fatal system errors that could not be rectified by the standard system restore. You can refer to a more comprehensive walkthrough on how to perform a recovery mode restore or DFU mode restore on this site’s tutorials section.
Seek more help
Otherwise, contact Apple Support to report the problem and verify the current status of the App Store server. There might be some technical problems on Apple’s end that are currently affecting App Store services. Hence app downloads and updates via App Store are unavailable or not working at the moment.
If the problem is due to network connectivity errors that persisted after performing basic Internet troubleshooting, then contacting your Internet service provider/carrier would be a better option. Just let them know exactly of what happened and what you’ve done on your end so far, in an attempt to solve the problem.
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