Gmail is one of the most reliable email platforms for both Android and iOS devices. And the fact that it’s developed and maintained by Google makes it become a widely used platform by smartphone owners. But unfortunately, even such a robust app also succumbs into random errors due to various factors from network connection problems, incorrect settings, bad updates, and malwares.
On the positive note, these problems are generally software-related hence possible to fix by some workarounds. Lined up in this context are some applicable workarounds and potential solutions to a problem on the Gmail app that keeps crashing or doesn’t load properly on an iPad Pro 2018 device. Feel free to refer to this walkthrough whenever you need more help troubleshooting the same issue on the same iOS device.
Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our iPad issues questionnaire.
How to troubleshoot iPad Pro 2018 with Gmail app that keeps crashing
Before you begin to troubleshoot, check your Internet connection. Online services and apps may suddenly act up due to random Internet problems from slow browsing to intermittent or no connectivity. In that case, try to open a browser app and then navigate to different websites. Or you can also open some online apps on your iPad Pro for that matter. If the Internet is working fine but Gmail continues to act up, apply any of these subsequent methods to rule out other factors, particularly software errors on your iPad Pro that might have caused Gmail app to fail or stop working.
First solution: Quit then restart the app.
Google apps including Gmail also give into random glitches and errors. And like any other applications, such problems can be resolved by simply restarting the glitching app. That being said, follow these steps to quit Gmail app from your iPad Pro and then restart it later:
- Swipe up from the bottom of the screen and then pause slightly in the middle.
- Then swipe right or left to navigate through the app previews.
- Swipe up on the Gmail app preview to close the application.
Follow the same steps to quit any other background applications to prevent them from causing conflicts to Gmail app the moment you run it again on your device.
Second solution: Soft reset/reboot your iPad Pro.
Broken or damaged files that are stored among other temporary data on the internal memory of your device can also trigger apps to suddenly encounter errors. Oftentimes, the transpiring symptoms are minor and can be isolated to an application. To clear this out, you can do a soft reset on your iPad Pro with these steps:
- Press and hold the Top button and either the Volume Up or Volume Down button until the Power Off slider appears.
- Slide a finger along the slider to turn off your iPad.
- After 30 seconds, press and hold the Top button again until the Apple logo appears.
Wait until the device boots up and re-establishes Internet connection. Once connected, launch Gmail app and see if it’s working fine already. If it is still crashing, continue to rule out other factors.
Third solution: Update Gmail app on your iPad Pro.
Malwares and bugs that might have caused conflict to Gmail app are usually dealt with by an update. If you haven’t set Gmail to auto-update, then follow these steps to manually check for any pending app updates to download and install on your iPad Pro:
- From the Home screen, tap App Store.
- From the App Store main page, scroll down and tap Games tab.
- Then tap on Apps.
- Select Updates. Doing so will open a list of apps with pending updates.
- Tap the Update button next to Gmail app or select the option to Update All apps simultaneously.
Restart/soft reset your iPad after updating and then relaunch Gmail app to see if the problem is gone.
Fourth solution: Reinstall Gmail app on your iPad Pro.
If the Gmail app is corrupted, then it won’t be able to work unless it’s reinstalled. But this also denotes the need to uninstall it from your device first hand. If the Gmail app is still not loading after applying the previous methods, then uninstall and reinstall it with these steps:
- Lightly touch and hold the Gmail app icon until it jiggles. Do not press too firmly to avoid opening the Quick Actions menu.
- Then tap on the X at the upper-left corner of the Gmail app preview.
- Tap Delete when prompted to confirm action.
Alternatively, you can navigate to your iPad settings menu and then delete the app from there. Here’s how:
- Tap Settings from the Home screen.
- Scroll down the left menu then select General.
- Tap iPad Storage.
- Select Gmail from the list of apps.
- Tap the option to Delete App.
- If prompted, tap Delete App to confirm.
Wait until the app has been successfully removed and then you can reinstall it from the App Store. Reinstalling the app is also a way of refreshing it. Here’s how it’s done:
- Tap to open the App Store from your Home screen.
- From the App Store start page, tap the search icon (magnifying glass) at the bottom right.
- Enter the name of the app you want to reinstall then tap the search button.
- Select the app from the search result then follow the onscreen instructions to download and install the app on your iPad.
After successfully installing Gmail app, verify and ensure that your Gmail account is properly set up. If you’ve set up multiple email accounts on your device, be sure to set the correct email account as default. You can also delete other unused email accounts from your device except for the Gmail account you’re using. Doing so will help you rule out account-related issues from the underlying cause.
Fifth solution: Reset all settings on your iPad Pro.
You may resort to performing resets to rule out invalid settings and misconfigured options. This would be necessary if the Gmail app started act up after installing a new update. The update might have overridden some settings, which eventually resulted to some conflicts to Gmail app. In this case, you can reset all settings on your iPad Pro to erase all recent customizations and to restore the original options and values. This process doesn’t affect any saved information on the device so you don’t need to back up files beforehand. Here’s how it’s done:
- Tap Settings from the Home screen.
- Select General.
- Tap Reset.
- Select the option to Reset all settings.
- If prompted, enter your device passcode.
- Tap RESET to confirm action.
Wait until the device is finished resetting all settings back to their default values. Once the reset is finished, it will reboot automatically. By then you can start enabling individual options and features that you want to use again on your device including Bluetooth and Wi-Fi. Once you’re device is connected to Wi-Fi, launch the Gmail app and see if it’s already able to load and works as intended.
Seek more help
Contact Google Support to ask further assistance in performing more advanced solutions to more complex errors with the Gmail application. It’s also possible that the problem isn’t on your end but rather on the Gmail server. In this case, Google has to fix it. While waiting for the ultimate solution, you can switch to the pre-installed Mail app and set your Gmail account as default. This way you would still be able to view and manage emails from the same email account on your iPad Pro.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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