There are many factors that need to be considered looking into when dealing with charging issues. And these would include the charging base, outlets, ports, and the charger is use. You also have to rule out software-related factors including bad apps from the underlying causes. Charging problems in mobile devices can be tied to hardware damage and software errors. Thus, both old and new phones can give into this issue.
Tackled in this post is a charging problem transpiring on the new iPhone XS Max. I’ve also lined up a few potential solutions and charging tips that can be used as free reference. Read on to learn what to do in case your new iPhone is suddenly charging very slowly or intermittently.
Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our iPhone issues questionnaire.
How to troubleshoot iPhone XS max that’s charging so slowly
Before troubleshooting software errors that inflict troubles to your iPhone’s charging system, make sure you are using an Apple-supplied charger for your device. If you’re using a wireless charger, use only the recommended Qi-certified chargers. Qi is an open or universal charging standard developed by the WPC or Wireless Power Consortium. These are recommended chargers for iPhone models that support wireless charging such as iPhone 8 or later variants.
First solution: Clear all background apps.
Most charging issues in smartphones are attributed to bad apps. What usually happens is that the charging system works just fine but rogue apps seemed to interrupt. Often times, the culprits are those apps that are suspended or left running the background. Thus, clearing all background apps should be considered among the first potential solutions. Here’s how to clear all background apps on an iPhone XS Max:
- From the Home screen, swipe your finger up and then pause.
- Swipe right or left to navigate through apps preview.
- Then swipe up on an app preview to quit/end the app.
Follow the same steps to quit all other background apps on your device.
Second solution: Soft reset or Force restart.
Aside from clearing background applications, restarting the phone also helps in getting rid of minor software errors and glitches including those that cause charging problems. In this case, you can carry out a soft reset or force restart your iPhone XS Max with these steps:
- Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
- Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
- After 30 seconds, press and hold the Power/Side button again until the phone reboots.
Alternatively, you can force restart your iPhone XS Max. This will force all running apps and services as well as the operating system to shutdown and restart. Here’s how it’s done:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Then, press and hold the Power button on the side of the phone and then release when the phone restarts.
The phone will then instigate the start-up sequence.
Third solution: Update apps and iOS to the latest version available.
Malwares and system bugs can also cause charging problems. And the easiest way to get rid of them is by installing new updates to your apps and iOS. Software updates usually embed some fix patches to address existing issues including charging problems inflicted by software bugs and malware. If your phone has at least 50 percent battery life, ample of memory space, and stable Wi-Fi internet access, then follow these steps to check for and install new update for iOS and apps:
- Tap Settings from the Home screen.
- Select General.
- Tap Software Update.
You will see an update notification if a new iOS version is up for grabs. Be sure to read and review the update details so as to meet the minimum system requirements. Once you’re all set, select the option to Download and Install new iOS update on your iPhone XS Max. To avoid any possible power interruptions, charge your iPhone while it’s updating.
Meanwhile, you can also view your iPhone’s battery usage and see which from your apps is possibly affecting the battery life. Apps that caused massive power consumption may also tend to affect the phone’s charging functions so they must be managed or else removed. Here’s how to access this information:
- Tap on Settings.
- Tap Battery.
- Select Recent Usage.
- Then view the Battery Usage by app.
To manage rogue apps, you can either update or reinstall them. Installing all pending app updates on your iPhone XS Max may also help if the battery draining symptom is caused by outdated apps that have gone rogue following the system transition. Here’s how it’s done:
- Tap to open the App Store then scroll down to Updates section.
- Navigate through the list of apps with pending updates.
- To update individual app, tap the Update button next to an app.
- Or tap the Update All button to install all app updates at once.
Reboot your phone after installing all pending app updates to refresh the apps and operating system (iOS).
If updating doesn’t help or the app is still consuming most of your iPhone’s power, then you may consider removing the app completely.
Fourth solution: Reset all settings.
Invalid settings or device configurations can also cause these charging issues especially if power settings are affected. If the problem started after installing new updates, then there’s a chance that some of your iPhone settings were overridden and eventually resulted to such problems. To rule this out, try clearing all customized settings and then restore the default configurations with these steps:
- Tap Settings from your Home screen.
- Select General.
- Scroll down to and tap on Reset.
- Select the option to Reset all settings. This will erase all customized options and recent settings changes on the phone.
- Enter your device passcode, when asked.
- Confirm settings reset by tapping on the given option.
Your device will then start wiping all customized settings and then restores the default or original values. After the reset, the phone will restart by itself. By then you can start enabling individual options and features you want to use including Bluetooth and Wi-Fi.
- Use a different charger/charging port/base. If you’re experiencing charging issues like slow or intermittent charge when using wired or USB charger, try switching to wireless chargers or vice versa. The problem may not be on the phone but rather on the charger you are using, thus you need to rule that out as well. If your iPhone XS Max is still charging very slowly or intermittently regardless of the charger in use, then you’re more likely dealing with a hardware issue.
- Service/iPhone repair. Taking your device to an Apple-authorized service center nearby should be considered among the last resorts if the problem persists after applying all possible solutions and workarounds. Your device might have obtained some sort of physical or liquid damage, which eventually caused slow or intermittent charging problems. It could be bad battery or other damaged component. Also don’t forget to bring your charger so it can also be scrutinized. To figure this out, a thorough hardware assessment would be necessary. If the problem is due to a defective charger, then you can ask your device carrier to avail for new charger replacement especially if your iPhone is still eligible for warranty.
Connect with us
If you need more help with the use of certain functions and features of the Apple iPhone XS Max smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XS Max. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.