Tackled in this post is a post-update issue on the Apple iPhone XS. Read on to learn what to do if your iPhone XS suddenly keeps restarting and gets stuck on Apple logo after updating to iOS version 12.2.
It is highly recommended to regularly update the OS version of your iPhone. Doing so will not only to enhance its features and to roll out bug fixes, but also ensures system stability and security. Because of the embedded security patches, installing the latest iOS version for your iPhone will likewise safeguard you from privacy invasion. However, not all updates bring in positive outcomes. In fact, a lot of iPhone owners have been plagued with different issues and symptoms emerging after installing new updates on their respective devices. Post-update issues are therefore inevitable. One of the common issues that could occur after a system update on iOS devices is on random random reboots. If you happened to face the same dilemma after updating your iPhone XS to the latest version available, then you can refer to the outlined solutions below.
Aside from update bugs, there are also other factors that can cause similar symptoms on your iOS devices. Apps that have gone rogue following the recent system changes can also trigger the same symptoms. Aside from rogue apps, malicious software and corrupted files are also among the possible culprits. The worst possible cause is hardware damage. This is usually the case if the symptoms started after your iPhone as dropped or got wet. Unfortunately for hardware-related symptoms, service is often needed to fix them. Software-related symptoms on the other hand, can still be remedied at home by some workarounds.
The following are a set of applicable solutions to random restart and stuck on the Apple logo problems on that are attributed to software errors. Read further for more details.
Troubleshooting iPhone XS that keeps restarting or got stuck on logo
Before troubleshooting, it also helps to check your device for any possible indications of liquid damage. As mentioned earlier, physical or liquid damage may also be the underlying cause of the problem. In fact, a lot of people who have dealt with the same symptoms found out that their device had obtained some sort of liquid damage probably due to prior exposures to some liquid. One way to check your iPhone for any possible liquid traces is by removing the SIM card. But before you do, be sure to power off your device completely. While your phone is turned off, you can proceed with these steps to properly remove the SIM card from it.
- Insert the SIM eject tool or a bent paperclip into the tiny hole on the SIM card tray.
- Gently push the tool to eject the tray.
- Slowly pull the SIM card tray out and then remove the SIM card from the card slot.
- Check if there is a red color on the SIM tray or card slot.
- If it shows nothing but white, then this means your phone has not been exposed to any liquid and therefore liquid damage is not present.
At this point, you can place the SIM card back into the tray and insert the tray back into the phone. Once the SIM card tray is locked and secured in place, turn your iPhone back on and continue to troubleshoot software errors with these subsequent methods.
Solution #1: Force Reset your iPhone XS.
Since your phone is unresponsible, the menu options including restart commands are inaccessible. That said, the standard restart or soft reset could not be carried. As alternative, you can force restart your iPhone XS instead. This method works the same as soft reset when it comes to dealing with random system errors and app glitches including those that triggered the phone to restart itself and gets stuck on the Apple logo. This process won’t affect any data saved on your phone, so creating backups won’t be necessary. For starters, here’s how to force restart your iPhone XS:
- Quickly press and release the Volume Up button.
- Quickly press and release the Volume Down button.
- Lastly, press and hold the Side/Power button until the Apple logo appears on the screen.
If the forced restart didn’t correct the problem or if your device keeps restarting still, you can proceed with the next solution.
Solution #2: Reset All Settings on your iPhone XS.
Some updates tend to override system settings and therefore could result to some conflicts especially if you’ve applied some customized settings on your device before updating. If settings are messed up, there is a higher chance that other system functions to become affected. In this case, it’s possible that the boot up system of your iPhone has been destabilized and therefore needs to be remodified. If you still can access your phone settings menu, then you can perform a quick settings reset with these steps:
- From the Home screen, go to the Settings app.
- Tap General.
- Select Reset.
- Then, select Reset all settings.
- If prompted, enter your passcode and follow the onscreen guide to complete the process.
After the reset, all your customized settings are erased and your iPhone settings are restored to their default values and configuration. You will need to re-enable the features that are disabled by default so that you can use them again on your phone.
If this solution didn’t work and your iPhone XS keeps restarting even after this, then move on to the next solution.
Solution #3: Update your apps.
Apps that go rogue after an update are usually those that weren’t updated. As mentioned earlier, rogue apps can also trigger the phone to act up and eventually gets stuck on random reboots and white Apple logo. To clear out apps that have gone rogue after the update and trigger the symptoms to occur on your iPhone XS, updating apps can help. If possible, try these steps:
- Open the App Store.
- Navigate to the Updates section.
- Update individual apps by tapping on the Update button next to the name of the app. Or tap Update All to install all pending app updates at once.
Give your phone another reboot after installing all app updates and see if that fixes the problem. If you device keeps restarting still after updating the apps, then it’s time to troubleshoot the firmware itself.
Solution #4: Restore your iPhone XS in recovery mode.
Performing system restore can be considered among the last options if the problem continues after applying the previous solutions. There is a higher chance that your phone system has been corrupted from the recent update and that therefore needs some fixing. Performing a recovery mode restore can therefore be considered as your next option. To get this done, you will need to secure a Windows or Mac computer that has the latest version of iTunes app installed. Once you have your computer ready, connect your iPhone XS using the supplied USB cable or Lightning cable. When your iPhone is connected, enter recovery mode with these steps:
- Press and quickly release the Volume Up button.
- Next, press and quickly release the Volume Down button.
- Then, press and hold the Side/Power button until you see the Connect to iTunes screen. This means that your iPhone has entered recovery mode.
- When you see the option to Update or Restore, choose Update if you want to restore without deleting files.
Doing so will prompt iTunes to start downloading the latest software for your device. If you opt to restore from a previous iOS backup, then select the option to Restore.
Select the iOS backup file that you want to restore from then follow the rest of the onscreen instructions to complete the system restore process. Do not disconnect your iPhone from the computer unless you are prompted with an iTunes message to do so. After doing this and your iPhone still keeps restarting, then you have to do the next procedure.
Solution #5: Restore your iPhone XS using DFU mode.
When your iPhone is totally dysfunctional after the update and even after performing a recovery mode restore, restoring it through DFU (Device Firmware Upgrade) mode can be deemed as the last resort. This will put your device in a state wherein the iOS is still able to communicate with iTunes even if it’s totally corrupted. Just like recovery mode restore, performing a DFU mode restore also requires the use of iTunes on a computer. So get your computer and iTunes ready and proceed with these steps if you wish to take chances in DFU mode restore. First, connect your iPhone using the provided USB cable. Once connected, put your iPhone XS in DFU mode by performing these steps:
- Quickly press and release Volume Up button.
- Quickly press and release Volume Down button.
- Then, press and hold the Slide/Power button until the screen turns black.
- Press and hold Volume Down button while also holding the Side button.
- Wait for a few seconds, then release the Slide/Power button while still holding the Volume Down button until a pop up message shows on your screen saying “iTunes has detected iPhone in recovery mode”.
Once your iPhone has entered DFU mode,follow the onscreen instructions to restore your device in iTunes. You will be prompted with a message, then tap Restore to confirm the DFU mode restore process.
Alternative solutions to consider for iPhone that keeps restarting
If you have tried the provided solutions above and the problem still persists, you still have one last option that can be done from your end. Various third-party apps designed for iOS are now available for free. These apps are designed to fix stuck screen issues such as black screen, restarting issue, and stuck on Apple logo problems that are attributed to major system errors, without causing permanent data loss.
One of the tools that serve such purpose is the iMyfone D-Back iOS repair and recovery software. All you have to do is to download the program on your computer or Mac and launch it. Then, connect your iPhone using the provided USB cable must like what you did when using iTunes. Then follow the onscreen commands and controls to repair and restore your iPhone XS.
There are also a lot of other tools you can try aside from the given example. Just pick the tool that you think would best suit your needs. Reviewing previous reviews will also help you gauge the efficacy of the software and therefore should lead you towards getting the best tool to use.
If you’ve already exhausted all possible means to fix the problem on your end but still end up having no luck, then you should now escalate the problem to your carrier/service provider or Apple Support for further recommendations. Alternatively, you can take your iPhone to the nearest Apple-authorized service center and have it scrutinized by an Apple technician for further assessments.
I hope that we’ve been able to help you fix your iPhone XS that keeps restarting. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!