What to do if your iPad Air 2019 won’t connect to App Store

Apple’s third-generation iPad Air (2019) is now officially joining among other prior slates of the company. While it doesn’t look as modern and glamorous as that of the iPad Pro, it integrates some of the latter iPad’s key features at a cheaper cost. And perhaps because it’s a budget-friendly device, the 10.5-inch iPad Air (2019) still draws more buyers. What’s most promising about this new iPad is its performance. In fact, initial reviews deemed it as the best value, powerful iPad to date. But this new iPad isn’t totally immune to random glitches, despite its performance and power advantage. That said, occurrence of random issues attributed to software errors are expected. Tacked in this post is one of the issues that will likely to occur on Apple’s new iPad Air (2019). Read on to find out what to do if your iPad Air won’t connect to the App Store.

Possible causes

Devices issues involving server-based or online services are usually attributed to network problems like slow Internet browsing, intermittent or no Internet access at all. In the case wherein an iPad doesn’t have access to the App Store, it could be that Apple’s App Store server is currently down or unavailable. The same thing can happen if access to App Store services like app downloads is restricted on the device. This is usually the case if restrictions are enabled on the iOS device. Furthermore, your device may also not be able to access the App Store or utilize App Store services if the application itself isn’t working and likewise if your App Store account logins are incorrect.

Generally, you’re most likely dealing with software issues, which therefore can possibly be resolved by end-users. And the key to resolve software-related issues is to troubleshoot.

Before troubleshooting, verify and make sure that the App Store server is active and available. You can visit the Apple Support Status page to view the current status of Apple services. Once you get to this page, find the status button next to App Store. If it appears green, it means that the service is active and available. But if it appears gray, it means that the service is down. If it’s down, then there’s not much can be done on your end because the problem is with the Apple server. Thus, all you have to do is to wait until the App Store is back up and available again.

If the App Store is active on Apple’s status page but you still cannot access it on your iPad Air 2019, check your Internet connection. To do this, simply open your browser app and then navigate to different websites. If you don’t have any trouble browsing through websites, then that means that your Internet is working. In that case, online apps and services on your iPad Air should also work as intended. But since the App Store isn’t, you can try these subsequent solutions to fix it.

First solution: Reboot your iPad Air (soft reset).

Like many other iOS devices, the iPad Air also encounter minor app glitches and firmware crashes. When this happens, adverse symptoms emerge. To deal with minor symptoms like this, performing a soft reset usually suffice. That said, you may consider this as the first possible solution to try. For starters, here’s how to soft reset your iPad Air (2019) device:

  1. Press and hold the Top or Side button until the Power Off slider shows up.
  2. Drag the slider to turn your iPad completely off.
  3. After about 30 seconds, press and hold the Top or Side button again until the Apple logo appears.

Wait until your device is finished booting up and then use it again.

Alternatively, you can use the Shut Down option to turn off your iPad from settings. To do this, simply go to Settings-> General-> Shut Down.

Your iPad then powers off. After a few seconds, press the Top or Side button to power it back on.

Performing a soft reset is also a way of dumping junk files that are stored among other caches in the phone’s internal memory. These cached files may also affect certain apps and services especially when they get corrupted. Hence, your device must be cleared out or piled caches regularly.

Second solution: Refresh your Internet connection.

After ruling out minor software glitches, the next factors to clear out are minor problems with your Wi-Fi internet connection. This is one of the very obvious reasons as to why online services aren’t accessible. To fix minor Internet issues, refresh your iPad Air’s Wi-Fi functions with these steps:

  1. Tap Settings from the Home screen.
  2. Then select Wi-Fi.
  3. Tap the Wi-Fi switch to turn the feature OFF, if it’s ON.
  4. While Wi-Fi is turned OFF, reboot your iPad (soft reset).
  5. Then head back to Settings-> Wi-Fi menu.
  6. Toggle the switch to turn Wi-Fi back ON again.

Wait until your iPad reconnects to the network and then retry connecting to the App Store.

Third solution: Clear all background applications.

Background apps are those that were left opened or suspended. While keeping apps in these state benefits in terms of multitasking, when any of these apps crashed, other apps and services on the device will likely get affected. To eliminate these from the possible culprits, clear all background apps on your iPad Air with these steps:

  1. Double-click the Home button to show the most recently used apps.
  2. Swipe right or left to navigate through the app previews.
  3. Then swipe up on an app’s preview to close it.
  4. Do the same to quit or close the rest of your background apps.

Clearing background apps also helps free up some space of the internal memory of your device, thus improves its performance.

Fourth solution: Forget then reconnect to Wi-Fi network.

Corrupt Wi-Fi network may also be the underlying cause of the problem. If this is what hindered your iPad from connecting to the App Store, deleting/forgetting the network helps. Here’s what you should do then:

  1. From the Home screen, tap on Settings.
  2. Select Wi-Fi. Make sure that the Wi-Fi switch is turned ON to make the list of Wi-Fi networks visible.
  3. Tap the blue “i” or information icon next to the Wi-Fi network you’re using.
  4. Then tap the option to Forget this Network.
  5. Follow the onscreen instructions to confirm.

If you see other Wi-Fi networks in the list, then you can delete them all using the same method.

After you’re done forgetting Wi-Fi network(s), reboot your iPad to clear its network caches.

As soon as it boots up, head back to Settings-> Wi-Fi menu, then reconnect to your Wi-Fi network.

Once your device is connected, try browsing different websites to ensure that it has Internet access. Then retry launching the App Store and see if it’s already working.

Fifth solution: Reset network settings.

Network problems that are tied to incorrect network configurations are potentially resolved by modifying the device settings. In this case, you may opt to perform a network settings reset to erase all existing network customizations along with the errors that might have barred access to the App Store. Here’s how it’s done:

  1. From the Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and tap on Reset.
  4. Choose the option to Reset Network Settings.
  5. If prompted, enter the passcode for your device.
  6. Then tap the option to confirm network settings reset.

Your iPad should reboot itself when the reset is finished. Just wait until it’s finished booting up and then you can start enabling network features that you want to use including Wi-Fi. Once your device re-established Internet access, try to launch the App Store and see if it’s working already.

Sixth solution: Log out and back into your App Store account.

Account-related issues, particularly incorrect logins or account credentials can also cause you the same trouble when using Apple services including the App Store. To make sure that this isn’t the root cause of the problem, try to log out from your App Store account and then log back in. This is what you should do then:

  1. Tap Settings from the Home screen.
  2. Select your Apple ID header on top of the screen.
  3. Scroll down and tap Sign Out.
  4. Type in your Apple ID password to continue.
  5. Then tap the option to Turn Off.
  6. If desired, turn on the data that you wish to keep a copy of on your iPad Air.
  7. Then tap Sign Out twice to confirm that you want to sign out of your iCloud, iTunes and App Store account.

Restart your iPad Air and then sign back into your iCloud, iTunes and App Store account through Settings. Be sure to enter the correct Apple ID (email address) and password that you’ve registered as Apple credentials.

Last resort: Factory reset your iPad Air (3rd gen).

The above procedures should be good enough to deal with typical App Store errors inflicted by minor network issues and software glitches. But if you’ve already exhausted all prior means but still ended up unable to connect to App Store on your iPad Air, then what you’re dealing with could be a major system problem or complex error that requires a full system reset. At this point, your next option and last resort would be a factory reset on your iPad Air. This will erase your device completely, thus allowing you to set it up as new. But before you do, be sure to back up all your important data so you would still be able to recover them later. You can back up your iPad Air data straight to iCloud for as long as your device has stable Internet access and that your iCloud account is enabled on your device. Once you’re done with the backup, proceed with these steps to start resetting and restoring your iPad Air (2019) to its factory defaults.

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll down to and tap on Reset.
  4. Select the option to Erase all content and settings.
  5. Enter your passcode when asked to continue.
  6. Select the option to confirm master reset.

Wait until your device is finished resetting and then reboots automatically when done. As soon as it boots up, run the setup wizard to set your device up as new. Be sure to enter the correct Apple credentials this time.

Is your iPad Air still can’t connect to App Store?

Report the problem to your Internet service provider/carrier so they can make further assessments and double check the current network status on their end. Or you can also contact Apple Support so they can check the App Store server’s stability no their system.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!