Wi-Fi problems are among the common issues that have been plaguing many Apple device owners since the first iOS device was released. And such problems are still emerging among other widespread issues faced by owners of new Apple devices including the new iPhones and iPads. If you’ve landed into this post, then most likely you’re among the affected users and that you’re searching for some inputs on how to fix the problem. If that’s so, then this post is for you. Read on to learn what to do if your iPad Air (2019) won’t connect to Wi-Fi for some reason.
Why can’t your iPad Air connect to Wi-Fi?
The problem could be tied to temporary outages, corrupt network, invalid or incorrect settings, bad updates, as well as firmware crashes on both the router and iPad Air itself. In worst cases, the problem could be attributed to hardware damage like factory defects on the iPad Air or hardware damaged modem or router. Hardware-related issues do require service as ultimate solution while a defective iPad Air is subject for warranty. Better talk to your carrier on this matter then.
But if you’re certain that hardware damage isn’t the underlying cause of the problem, then you’ll have a higher chance of getting your iPad Air to work properly again. All you have to do is to try some methods to rule out software-related issues that might have hindered your new iPad Air 2019 from connecting to Wi-Fi. And below are among the applicable methods you can try on.
First solution: Reboot the wireless router/modem.
Firmware crashes on the wireless router or modem in use are usually the underlying cause of various Internet connectivity issues in wireless devices including Apple’s iOS devices. Thus, you have to rule these out first hand. A simple yet very effective solution to such firmware crashes is the so-called power cycle on the wireless router/modem. Here’s how it’s done:
- Turn off the wireless router/modem by pressing its Power button.
- While it’s powered off, unplug it from the power source.
- After 30 seconds to 1 minute, plug it back into the power source.
- Then press the Power button to turn it back on again.
- Wait for the router/modem signal indicator/light to stabilize.
If you’re iPhone was set to auto-connect, it should re-establish Wi-Fi connection automatically after a few seconds. Try and see if it’s already able to connect.
Second solution: Soft reset/restart your iPad Air.
The above method should be good enough to clear out minor Internet problems attributed to random firmware crashes on the router or modem. But if that failed to fix the problem and that your iPad still can’t connect to Wi-Fi, the next things you need to clear out are minor software glitches on the iPad Air. And here’s how to eliminate these glitches:
- Press and hold the Top or Side button until the Power Off slider shows up.
- Drag the slider to turn your iPad completely off.
- After about 30 seconds, press and hold the Top or Side button again until the Apple logo appears.
The above steps actually demonstrate the standard restart/reboot process on your iPad Air. It’s an effective solution to various types of software-related errors that triggered minor symptoms of Wi-Fi problem. It does not affect the internal folders and saved files that are saved on the phone memory. Thus, backing up won’t be necessary.
Third solution: Toggle Airplane Mode ON and OFF.
This old trick is still very useful in resolving wireless problems in iOS devices even up to the present. The process is indeed very simple as it only involves a few toggles on the Airplane mode switch. Here’s how it’s done:
- Tap Settings from the Home screen.
- Select Airplane Mode.
- Toggle the switch to turn Airplane Mode ON. In this state, wireless radios are automatically disabled.
- While Airplane mode is turned on, restart/soft reset your iPad. Doing so clears out its memory caches and eliminates any corrupt temporary network data.
- After your iPad restarts, head back to Settings-> Airplane mode menu.
- Then toggle the switch again to turn Airplane mode off.
Wireless radios are now re-enabled. Then try to connect to your Wi-Fi network and see if the problem is gone. If your iPad Air still cannot connect to Wi-Fi, try the next applicable solutions.
Fourth solution: Forget Wi-Fi network(s) on your iPad Air.
If the wireless network you’re attempting to connect to is corrupt, then you won’t be able to use it. Should this be what’s transpiring to your Wi-Fi network, forgetting and re-adding that network would be necessary. Here’s how you do it:
- From your Home screen, tap on Settings.
- Select Wi-Fi.
- If necessary, toggle the Wi-Fi switch to enable the feature and view the list of available Wi-Fi networks in range.
- Select the Wi-Fi network you are using then tap on the small letter “i” or information icon next to it.
- Tap the option to Forget This Network.
- If prompted, tap Forget Network confirm that you want to delete the selected Wi-Fi network.
- Also consider forgetting or deleting all other wireless networks saved on your device so that none of them would cause conflict or interfere with the selected Wi-Fi network.
- After deleting all Wi-Fi networks, restart your iPad Air to refresh its system.
- Then navigate to Settings-> Wi-Fi menu to activate Wi-Fi and reconnect to your network.
See if your iPad Air is now able to connect to Wi-Fi. If it’s still not, then you may have to try other means to rule out other causing factors.
Fifth solution: Update your iPad Air to the latest iOS version.
To update your iPad Air that won’t connect to Wi-Fi, you will need to use iTunes on a computer. You can use either a Mac or Windows computer that runs on a later operating system, has the latest iTunes software installed, and has stable Internet connection. Once you’ve got everything ready, follow these steps to get started.
- Connect your iPad Air to the computer using the supplied USB cable or syncing cable that came with it.
- Once it’s connected, open iTunes.
- Wait for iTunes to recognize your iPad and once it appears on the iTunes screen, click on its icon to select it.
- Then, navigate to the Summary section.
- Click the Restore [iPad] button to start to continue with the reset.
- If prompted, read and review the warning message then click Restore again to confirm.
When the factory reset is finished, your device restarts. Allow it to finish rebooting and then follow the start-up wizard to carry out initial setup process and set your iPad Air as new.
Installing new carrier settings update on your iPad can also help fix network-related issues. Try heading to your iPad Air Settings-> General-> About menu. If a new carrier update is available, you should see a notification under carriers. If there is none, you may contact your service provider or carrier to verify if your carrier settings are up-to-date.
Sixth solution: Reset network settings.
You may have to consider resorting to system resets if the problem continues up to this point. The problem you’re dealing with might have something to do with some messed up settings like incorrect or invalid network configurations on the iPad. This is when resetting network settings on the iPad is recommended. Should you wish to give it a try, then here’s how it’s done:
- From the Home screen, tap on Settings.
- Select General.
- Scroll down to and then tap on Reset.
- Select the option to Reset network settings.
- Enter your passcode when asked to proceed.
- Then tap the option to confirm network settings reset.
The iPad will then instigate network settings reset, erasing your current network configuration and customized network options. Wireless network and Bluetooth connections, server settings and APNs are also deleted in the process. Once the reset is finished, the iPad reboots. Wait until it boots up completely then enable Wi-Fi. Wait for your iPad to show the list of available Wi-Fi networks in range. Select the correct Wi-Fi network to connect to then re-attempt to join. Be sure to enter the correct Wi-Fi password to join the selected network.
Is your iPad Air (2019) still cannot connect to Wi-Fi?
Normally, your device should be able to connect to Wi-Fi for as long as the Wi-Fi network is properly set up and all necessary credentials are entered. Since your iPad Air is still unable to connect to Wi-Fi even after exhausting all prior procedures, more advanced solutions are likely needed. There might be some complex system error that’s halting your device from connecting to Wi-Fi. Should this be due a major system flaw, performing a full system reset or restoring your iPad Air to its factory defaults can be considered among the last options. But before you do, be sure to back up all your files from the iPad to your iCloud drive or to iTunes because they will also be wiped out in the process. After securing backups, you can carry out a factory reset via settings menu or iTunes using a computer.
Alternatively, you can report the problem to your device carrier or Apple support for official recommendations. If necessary, avail for Apple warranty either for service or new unit replacement.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!