What to do if your Apple iPhone XS won’t turn on?

We have received complaints from some of our readers saying that their Apple iPhone XS would no longer turn on for some reason. Some reported that the problem started after they updated their iPhones to iOS 12.1.3 while others said the problem just occurred without apparent reason or cause.

I will walk you through in troubleshooting your iPhone XS that won’t turn on in this post. I will also share with you the solution that many owners used to fix the same problem with their iPhones. So, if you’re one of the owners of this device and are currently having to deal with this kind of problem, continue reading as this article may be able to help you.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our iPhone issues questionnaire.

Here are the things you need to do if your Apple iPhone XS no longer turns on…

Force restart your iPhone XS. This must be the first thing you have to do because most of the time the reason why a smartphone won’t respond or turn on is because of a system crash. Since your iPhone XS has a non-removable battery, you can’t pull it out to “power shock” it. So, all you need is the forced reboot which a simulated battery removal procedure. Here’s how it’s done:

  1. Quickly press and release the Volume Up button.
  2. Quickly press and release the Volume Down button.
  3. Press and hold the Side button until the Apple logo appears and then release it.

Most of the time, this procedure will fix problems like this but if your phone is still not responding, then you have to move on to the next procedure.

Charge iPhone XS and perform Forced Reboot. Here’s a fact, one of the most common cause of an unresponsive phone is a drained battery. We don’t know for sure if that’s the case here but you don’t have much of a choice now that your iPhone refused to respond with the forced reboot. Here’s what you need to do:

  1. Plug in the wired charger to a working wall outlet.
  2. Using the original lightning cable, connect your iPhone to its charger.
  3. Regardless whether your iPhone XS shows the charging sign or not, leave it connected to the charger for at least 10 minutes.
  4. After which, quickly press and release the Volume Up button.
  5. Quickly press and release the Volume Down button.
  6. Press and hold the Side button until the Apple logo appears and then release it.

If your iPhone boots up successfully after this, then it must have been just due to a drained battery that may have also resulted to a firmware crash. It’s no big deal but there’s no guarantee that it won’t happen again in the future. But at least, now you know what to do if your iPhone XS becomes unresponsive and won’t turn on again. Should it occur again in the future, try doing the same thing but once the devices boots up, restore your iPhone XS:

  1. Plug your iPhone XR  in to your computer using the original Lightning cable to USB port.
  2. While it’s connected, press and quickly release the Volume Up button.
  3. Then quick press and release the Volume Down button.
  4. Next, press and hold the Side/Power button and continue to hold as it restarts. Don’t release the Side/Power button when the Apple logo appears as you need to put the device in a recovery state.
  5. Release the Side/Power button when you see the Connect to iTunes logo on the screen.
  6. Go to iTunes then you should see a message saying that your connected iOS device is in recovery mode and prompts options to update or restore.
  7. Select the Restore option to wipe everything from the phone system and then restore iOS through iTunes.

Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone XS smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XS. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.