Troubleshooting iPhone 6 Audio Problems

Welcome to our focused troubleshooting series that deals with audio problems on the iPhone 6. In this installment of the series we will take a look at some of the audio related issues sent to us by our readers. We have selected three problems which we will troubleshoot and hopefully resolve.

iPhone 6

If you own an iPhone 6 or any other iPhone model for that matter then feel contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

iPhone 6 No Sound

Problem: Good morning, I came across your website while looking into what are possible reasons my phone might have no sound. I was using it this morning, and it was fine. Moments later I can’t hear anything. No videos No calls No Siri. I’ve restarted my phone. What can I do to fix this issue?

Solution: Restarting your phone is a good first step to do in cases like this. Most of the time the issue gets resolved after the phone starts up, especially if it is caused by a glitch in the software. In this case however the issue still persists. What you need to do next then is to follow the steps listed below.

  • Verify that the volume is set to a level you would normally be able to hear.
  • Ensure that there is nothing plugged into the headset jack or the dock connector.
  • If the iPhone is in a protective case, make sure that the speaker port isn’t blocked by the case.
  • Make sure that the speaker and dock port aren’t clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
  • If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
  • Turn of the phone Bluetooth
  • Make sure your phone is running on the latest software update.
  • If the issue persists contact Apple support as this may already be a hardware related issue.

iPhone 6 Volume Goes Down On Its Own

Problem: Hello. Whilst playing videos on my phone online, I will be watching them for about 10 seconds and then the volume will suddenly drop. Do you have any ideas what this could be? I have an iPhone 6 the standard size. Thank you.

Solution:  Try to check your phone setting and make sure that the Volume Limit feature is turned off.

  • Go to Settings – Music
  • Locate the “Volume Limit” setting.
  • If it say “ON”, tap on in and then slide the lever all the way to the max position.

If the issue persists then do a restart.

  • Press and hold the Sleep/Wake button until the red slider appears.
  • Drag the slider to turn your device completely off.
  • After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

iPhone 6 Stuck In Headphone Mode

Problem: My iPhone 6 is now saying I have headphones plugged in so I cannot hear anything. I have not had headphones in my phone! I cannot figure out how to correct this problem. I have turned it on and off and powered it down. Nothing seems to help!

Solution: Turning your phone off then on is a good first troubleshooting step to do in cases like this.

Since it didn’t work the next thing that you should do is to clean the audio port of your phone using a toothpick. If dirt is present inside then this may cause this type of issue. You may also used compressed air in cleaning the port.

Try inserting the headphones to your port then take it out immediately. Repeat this process a couple of times then check if your phone is now out of the headphone mode.

If the issue persists then backup your phone data then restore your phone as a new device.

Before restoring your phone

  • Make sure that you have the latest version of iTunes.
  • Use iTunes to backup your device. Transfer and sync any additional content to your computer.
  • If you’re using iOS 6 or later, go to Settings > iCloud and turn off Find My iPhone.

To restore your phone

  • Connect your device to your computer using the cable that came with it.
  • Select your iPhone, iPad, or iPod when it appears in iTunes.
  • In the Summary panel, click Restore.
  • Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the device software file and restore your device.
  • After your device is restored to factory settings, it will restart. When it does, you’ll see the “Slide to set up” welcome screen. Follow the steps in the device Setup Assistant. You can set up your device as new or use a previous backup. If you restored an iOS device that has cellular service, it will activate after you finish setting up your device.

Engage with us

If you have any concerns regarding your iPhone feel free to contact us using this form. We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.

One Reply to “Troubleshooting iPhone 6 Audio Problems”

  1. I recently inherited my son’s iPhone6. The problem I have is that, when a call comes in, I have to press the speaker button every time I answer, otherwise I cannot hear the caller. The caller can hear me just fine. The same thing happens with outgoing calls.
    Thank you for your help.

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