The iTunes error 9006 usually occurs when you try to restore or update your iOS device using iTunes. The error message you will usually get is “There was a problem downloading software for the iPhone. An unknown error occurred (9006).” Listed below are the recommended troubleshooting steps that you need to do to fix the problem.
How To Fix iTunes Error 9006
- Make sure that there is an active Internet connection.
- Make sure that you are using the latest version of iTunes. If necessary you should uninstall iTunes from your computer then install the latest version from the Apple website.
- Reboot the iOS device and the computer then use a different USB cord to connect borth devices.
- Try to uninstall or disable the security software of the computer as this might be causing the problem.
- Try resetting the Internet Protocol (TCP/IP) of the computer. In the search box on the taskbar, type Command prompt. The Command Prompt button will appear. To the right of it, select Run as administrator > Yes. Type “netsh winsock reset” and select Enter. (This will reset the TCP/IP stack). Type “netsh int ip reset” and select Enter. (This will reset the TCP/IP stack)
- Verify that access to ports 80 and 443 are allowed on your network.
- Verify that communication to albert.apple.com or phobos.apple.com is not blocked by a firewall, or other Internet security setting.
- Restore your device while connected to a different network.
- Restore using a different computer.
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If you have any concerns regarding your iPhone feel free to contact us using this form. We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.