How to fix Apple iPhone XS Max with touchscreen that’s not working?

Touchscreen issues can be minor problems caused by some apps or it can be a sign of a servious hardware issue. Some owners of the Apple iPhone XS Max reported that the touchscreen of their devices stopped working. One of the things you may not be able to do if this happens is that you won’t be able to power down your device. That’s the reason why you need to address this problem as soon as you encounter it.

In this post, I will walk you through in troubleshooting your iPhone XS Max with touchscreen that’s not working as intended. We need to rule out the possibility that it’s just a firmware problem by doing some troubleshooting procedures. After that and the problem continues, you still have the Genius Bar to ask help from. So, continue reading as this article may be able to help you one way or another.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our iPhone issues questionnaire.

Going back to our troubleshooting, here are the things you need to do if the touchscreen of your iPhone XS Max no longer works…

 

  • Force restart your iPhone XS Max.
  • Boot into Recovery Mode.
  • Restore your iPhone XS Max thru DFU mode.
  • Make a Genius Bar reservation.

 

The first thing you need to do is Forced Restart. It’s a simulated battery pull procedure which refreshes your device’s memory as well as reload all the apps and services. As I said earlier, you won’t be able to power off your iPhone XS Max if the screen isn’t responding but you can definitely reboot it by performing this procedure:

  1. Press and quickly release the Volume Up button.
  2. Then press and quickly release the Volume Down button.
  3. Finally, press and hold the Side (Power) button. But do not release the button when you see the Apple logo, instead wait for the Recovery Mode screen.

Once your iPhone has rebooted successfully, try to check if the touchscreen now works properly. If it’s still not working, then try the next procedure.

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Reboot your phone into Recovery Mode while it’s connected to your Mac or PC. You will be able to correct firmware-related concerns with this one without losing any of your data. Here’s how it’s done:

  1. Connect your iPhone X to a Windows or Mac computer using the Apple-supplied USB connector or Lightning cable.
  2. Open iTunes on your computer. Make sure you are running the latest version of iTunes software.
  3. While your iPhone is connected, force it to restart with these steps:
    1. Press and quickly release the Volume Up button.
    2. Then press and quickly release the Volume Down button.
    3. Finally, press and hold the Side (Power) button. But do not release the button when you see the Apple logo, instead wait for the Recovery Mode screen.
  4. If prompted with the option to restore or update, select Update. Doing so will let iTunes try to reinstall iOS without erasing your data and download the software for your device.

If this doesn’t help, then it’s time you get your iPhone restored in DFU Mode. Doing this will delete all your files and data but if the problem is with the firmware, this will be able to fix it.

  1. Connect your iPhone X to your computer. You can use a Windows PC or Mac computer that is compatible with your iPhone X. Be sure to connect your iPhone using the supplied USB connector or Lightning cable.
  2. Open iTunes on the computer. Again, use the latest version of iTunes software to avoid bumping into problems caused by system conflicts.
  3. Turn off your iPhone X, if necessary.
  4. Press and hold down the Power/Side button for about 3 seconds.
  5. Keep holding down the Power/Side button then press and hold the Volume Down button. Keep holding both buttons for 10 seconds. If you see the Apple logo, it means that you’ve held the buttons too long and thus you’ll need to start all over.
  6. Release the Side/Power button but keep holding down the Volume Down button for about 5 seconds. If you see the Plug into iTunes screen, then it means you’ve held the button for too long and so you’ll need to start again.

After doing all these things and your iPhone’s touchscreen is still not working the way it should, then you must make a Genius Bar reservation so that a technician can check your phone’s hardware. It’s safe to assume at this point that it’s a hardware issue.

Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone XS Max smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XS Max. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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