How to fix an Apple iPhone XR that is charging intermittently using wireless charging base [Troubleshooting Guide]

Although wireless charging takes a bit longer to complete than the traditional wired charging, many people would prefer this charging technology as it’s way better than wired. All you have to do is secure a compatible and reliable wireless charger or charging base and then place your device on the designated spot to recharge. However, wireless charging isn’t always as simple and flawless as it sounds, as many factors can impede the normal charging routine. Thus, wireless charging issues in mobile devices do exist, from intermittent to no charge at all.

Tackled in this post is a relevant issue on the Apple iPhone XR. Read on to learn how to deal with intermittent wireless charging problem on your new iPhone XR handset.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our iPhone issues questionnaire.

Troubleshooting iPhone XR that’s charging intermittently

Make sure you are using an Apple-approved wireless charger or charging base. Apple recommends the use of Qi-certified wireless chargers for the latest iPhone models that support wireless charging, including the new iPhone XR variant. A rundown of some of the best Qi-certified wireless chargers and charging bases for Apple iPhone XR is mapped out in this post. Also ensure proper positioning of the iPhone. You can refer to the user manual for the proper way of placing the phone on the charging base to secure physical contact.

If you have other spare wireless chargers that are compatible with the iPhone XR, then you can try using any of them. Doing so will help you determine whether or not the problem is isolated to the wireless charger or charging base you’re using. If your iPhone is able to charge properly using other chargers, then your previous charger is at fault and there’s nothing to fix on your iPhone XR. Otherwise, try these subsequent methods to rule out software-related factors that might have caused the phone’s wireless charging system to act up.

First solution: Restart the phone.

Should this be just a random glitch on the phone’s charging system, performing a soft reset will likely fix it. Thus if you haven’t already, restart your iPhone XR with these steps:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
  3. After 30 seconds, press and hold the Power/Side button again until the phone reboots.

Performing a soft reset effectively solves minor software issues from rogue apps and erratic services. It is also a way to clear out junk files that are stored as cache on the phone memory, without affecting any saved files and personal information on the internal storage.

Second solution: Install pending app updates.

Bad apps can also be the trigger especially if they are stirred by some bugs and malwares. The ultimate solution to app-related issues is to update the apps. If you haven’t yet configured your third-party apps to auto-update, chances are that some of your apps aren’t updated and acting up. In this case, you will need to manually install pending update for that app on your phone. Here’s how it’s done:

  1. From the Home screen, tap App Store.
  2. From the App Store main screen, scroll down to the bottom and then tap on the Updates tab. A list of all apps with pending updates will then appear.
  3. Tap the Update button next to the name of the app to update individual apps.
  4. If multiple app updates are available, then you can just tap on the Update All button on the top-right of the screen to install all app updates simultaneously.

Meanwhile, if the symptom instigated after installing a new app on your iPhone XR, then that app could be the culprit. To rule this out, try to uninstall the app with these steps:

  1. Tap Settings from the Home screen.
  2. Select General.
  3. Tap iPhone Storage.
  4. Find and select the suspected app then tap the option to Delete or Uninstall it.

Try to charge your phone after uninstalling the suspected app (s). If it’s able to charge properly, then that app indeed was the trigger. If it’s still charging intermittently, then you need to troubleshoot further. In this case, it’s safe to re-install the app you suspected.

ALSO READ: 5 Best Wireless Chargers For iPhone XR In 2019

Third solution: Update iPhone software to the latest version available.

Aside from updating apps, keeping your device software up-to-date is also recommended to keep bugs and malwares at bay. Software-related charging issues like on and off charge can also occur among other symptoms of bug-inflicted system errors. To fix such problems, update your phone software to the latest version available. If your iPhone is connected to Wi-Fi internet and is sufficiently charged, follow these steps to check for new iOS update to download and install:

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Then tap Software Update.

An update notification will show up if a new iOS version is available. Read the details for more information of what the update is for and the system requirements for updating. If you’re ready, then follow the onscreen instructions to download and install the update on your phone.

Don’t forget to restart your iPhone after updating to ensure that all new system changes are properly implemented.

Fourth solution: Reset all settings on the phone.

The way you customize your device can also affect how it behaves. If the problem started after making some changes to your iPhone settings, then you may need to consider reverting the changes you’ve made. Any of the configured options might have caused some conflict to the wireless charging function of the phone. To rule this out, follow these steps to reset all settings on your iPhone XR. Doing so will erase all customized settings and then restore the default values and options. Here’s how it’s done:

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Reset all settings.
  5. If prompted, enter your passcode then follow the onscreen instructions to confirm all settings reset.

The phone will restart automatically when the reset is finished and then loads the default settings and options. To use features that are disabled by default, you will need to re-enable them individually.

ALSO READ: How to fix an Apple iPhone XR that cannot complete startup process, stuck on the Apple logo [Troubleshooting Guide]

Fifth solution: Restore factory default settings on the phone.

Among the last potential solutions to consider if the problem continues are factory reset and iOS restore. This is often needed if the problem is inflicted by more complex system bugs and errors that could not be rectified by initial workarounds. But also note that while these methods offer a higher chance of fixing the problem, they also result to permanent data loss as everything will be wiped out in the process. Thus, creating backups to iCloud or iTunes is highly recommended before carrying out system resets and restore. If you wish to take a chance, then here’s how to factory reset an iPhone XR through settings:

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Erase all content and settings.
  5. If prompted, enter your passcode then follow the onscreen instructions to confirm factory reset.

You can also use iTunes to restore your iPhone from a previous backup if the problem started after updating and it persisted even after performing a master reset. While this can be deemed a downgrade, it may be the only remedy you can resort to while waiting for ultimate solutions. If you’re willing to take a chance on this method, then here’s what you should do next.

  1. Connect your iPhone XR to the computer that you synced with it before.
  2. Open iTunes on that computer then wait for it to sync your iPhone and create a backup.
  3. After the sync and backup process, click the button to Restore [Your Device].
  4. Follow the onscreen prompts and when you reach the Set Up screen while restoring your iPhone, tap to select the option to Restore from iTunes backup.
  5. Select your iPhone XR in iTunes then follow the next command prompts.

You can restore the files and apps you wanted to use on your phone again afterwards.

Other options

If nothing else works, then you can go back to using the typical wired chargers. Be sure to use the original or Apple-supplied charger to ensure compatibility. You can also take your iPhone XR to the nearest Apple service center in your area and have it scrutinized by an iPhone technician for any indications of hardware damage. Don’t forget to bring the charger with you so that can also be assessed for some sort of physical damage.

For other options and official recommendations, you may contact your iPhone provider or carrier and let them know about the problem you’re dealing with. If your iPhone XR was able charge wirelessly and then suddenly stopped after installing an iOS update, then you can escalate the problem to Apple Support instead. That might be due to an update bug that requires a dedicated fix patch.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!