While the Apple iPhone 6s sports an overall good sound quality, its loudspeaker performance has been rated below average based on prior speakerphone tests conducted by experts. This denotes that the device is prone to other audio issues, especially in noisy environments. There is a higher chance for users to miss calls or messages as the iPhone notification sounds can barely be heard in noisy places.
Aside from low sound, many iPhone 6s owners have also reported other problems related to the iPhone’s speaker including popping noises, random stops and external speakers that are not working or no sound at all. These issues can transpire randomly while using the device for various purposes. Some people also have claims about the external speakers on the iPhone that suddenly stopped or audio output is cutting out while multitasking with apps. Other audio apps including Music, Camera, and Phone app are might as well become affected with these problems in a way or another as these apps require audio outputs to function.
This post highlights a few possible solutions and recommended workarounds to deal with any of the aforementioned issues on the iPhone 6s speakers. Feel free to refer to this content when necessary.
But before we jump right into our troubleshooting, if you have other issues with your iPhone, make sure you drop by our troubleshooting page because we’ve already addressed a lot of issues reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need more help, fill up our iPhone problems questionnaire and give us more accurate information about your problem so we can give you the best solution.
What could have possibly caused the iPhone 6s speakers to stop working?
Despite having poor reputation when it comes to its original speaker/audio output, many users of the iPhone 6s did not deem it as an issue. But it is a different story for those who are very particularly with audio outputs.
Pertinent issues such as popping noise and random stops on the iPhone speakers are usually blamed on faulty hardware or possible damage to any of the audio system components. Meanwhile, other users have encountered the same issues due to software glitches or apps malfunction. Sometimes, the speaker problem is specific to an application while other cases are tied to a faulty device itself. Furthermore, audio or speaker malfunctions can appear among other symptoms of corrupt apps on the iPhone.
An issue on the iPhone speakers that suddenly stopped working can also denote potential hardware damage. This is likely the case if the iPhone have had prior incidents of accidental drops or exposure to liquid. The location of the speaker which is at the bottom of the iPhone makes it more susceptible to damage from accidental drops. Once the very thin piece of material that produces sound waves gets damage, the iPhone speaker would start to emit static noises. Unfortunately, hardware-related issues like would already require a professional or technical aid in order to get fixed.
How to deal with speaker problems on the iPhone 6s?
Software-related issues affecting the iPhone 6s including audio malfunctions can still be remedied with a few recommended workarounds. This means that users may opt to troubleshoot and fix the problem on their end, without having to pay for tech service or repair.
First things to do and check on your iPhone:
Step 1: Determine the cause and start working on it
In order to get started, you need to determine the possible causes as explicated earlier in this post. An easier way to identify the root cause is by looking into what has happened before the onset of the problem. For example, what happened before the first symptom started to manifest? Did it happen after making some changes to the iPhone settings? Once you get to answer these questions, you can start working on a fix. Otherwise, you can just go for a trial-and-error approach.
Step 2: Check the Ring/Silent switch and make sure it is set to ring mode
One important thing to check on your iPhone before you start doing any troubleshooting procedure is the Ring/Silent switch. Many iPhone users who claimed and thought to have issues with the speaker that has no sound later found that it was just the Ring/Silent switch that was set to Mute (silent mode). Too bad they already have wasted so much time performing workarounds that were actually not necessary. Thus, be sure to check on this switch beforehand and ensure that it is set to Ring Mode.
Step 3: Remove casing and accessories from the iPhone
Third-party casing or accessories can also affect the overall sound quality output from the built-in speakers. Some casing or accessories do not actually fit with the iPhone’s original built thus can possibly block the speaker. To ensure this is not causing your trouble, try to remove any case or third-party accessories that might have blocked the speaker. Check the speaker/audio output without the case to see if there are any improvements.
Step 4: Make sure the iPhone speaker is clean or not clogged
Dirt, dust, or debris on the iPhone speaker can also cause unusual audio outputs or low sound coming from the speaker. Thus, be sure to check and ensure that the speaker is not covered with dust, dirt or debris. Clean it up, if necessary.
Recommended Workarounds and Solutions to deal with audio problems
Once you’ve checked and ensured that the iPhone’s Ring/Silent switch is set to Ring but still you are having trouble with inaudible sound or speaker output is still too low, then you may now proceed and give any of the following workarounds a try on your end.
Method 1: Adjust the ringer and alerts sound volume
If you are having problems with low sound, no sound on the iPhone 6s speaker, or the incoming audio sound from the speaker seemed so distant or too low for your voice to be hardly heard during phone calls, then try to configure the ringer and alerts options on your iPhone sound settings. You may need to increase the volume to the maximum level just to test and see if it’s working.
- To access and configure this option, go to Settings -> Sounds -> Ringer and Alerts -> then drag the slider to the right. Doing so will increase the sound output on your iPhone.
Test the iPhone speakers afterwards to see if there are any improvements.
Method 2: Reboot your iPhone (soft reset)
Software glitches are also among the possible culprits for audio malfunctions in mobile devices including iPhones. If an audio-producing application becomes corrupted, it starts to misbehave. Low sound, static background, popping noises, and no sound are among the adverse effects. This is likely the case if the symptom only occurs on certain apps or isolated to a single application on the iPhone. In other words, other audio apps are still working fine or producing normal sound output.
A simple yet effective solution you can try on to deal with minor software malfunctions affecting the iPhone’s audio system is a reboot, otherwise known as soft reset on the iPhone.
The standard procedure is done with the subsequent steps:
- Press and hold the Sleep/Wake button for at least 10 seconds until the red slider appears.
- Drag the slider to power off the iPhone completely.
- Wait for 30 seconds.
- After 30 seconds, press and hold the Sleep/Wake button again until the Apple logo appears.
Your iPhone will then reboot. After the reboot is complete, try to open the audio app and test to see if it is working fine already.
Method 3: Disable Bluetooth
One possible reason as to why you do not hear any sound from your iPhone’s built-in speakers is an active Bluetooth connection. For example, your iPhone is actually connected or paired with other Bluetooth-enabled audio devices. In this case, the audio output is produced by the paired device instead of your iPhone. To make sure this is not causing your problem, verify your iPhone’s Bluetooth settings and disable the feature if necessary. Usually, the Bluetooth icon will appear on the status bar of your iPhone when it is enabled. But just to make sure, it wouldn’t hurt to go ahead and check the settings again.
- To do so, go to Settings-> Bluetooth-> then toggle the Bluetooth switch to turn the feature OFF.
After disabling Bluetooth, try to restart your iPhone and then see if the built-in speakers are now working properly.
Method 4: Reset All Settings on your iPhone 6s
Incorrect or misconfigured audio settings or options can also cause similar issues to occur on the iPhone. If the symptoms instigate right after making some changes to your iPhone settings, then those changes are the main cause. In order to fix it, all you have to do is revert or undo the changes you’ve made prior to the onset of the problem. However, if you are not certain of which settings to revert because you’ve configured more than one options, then you can just reset all settings instead.
As the name implies, the process will reset all settings on your iPhone system and restore them to defaults. No data or media contents will be deleted though.
- To reset all settings, go to Settings-> General-> Reset All Settings. Enter your passcode, if necessary.
Wait until the entire settings reset process is complete, then test your iPhone speakers or audio functions to see if the problem has already been fixed.
Alternatively, you can use iTunes to reset your iPhone settings. This can be the best option if you forgot the passcode and could not proceed with the standard reset via iPhone settings. But be sure to note that doing settings reset with iTunes will erase all data and media contents on your device. That being said, you should backup these contents beforehand.
Once you’re all set, you will need to connect your iPhone to a computer that runs the latest version of iTunes. Once connected, just follow the onscreen instructions to reset your iPhone in iTunes.
For starters, here’s a quick guide for your reference:
- Connect your iPhone to a computer (Windows or Mac).
- Open iTunes on the computer and wait until it recognizes your device.
- Go to the Summary panel.
- Click Restore iPhone.
- To confirm action, click Restore again.
- Wait until the entire restore process is done and then set up your device as new.
Software glitches or random app malfunctions that could not be rectified by a standard reboot (soft reset) are most likely to be eradicated in the process.
Method 5: Update iOS to the latest version available
Should a software bug is causing your iPhone’s audio or speaker system to malfunction, then installing the latest iOS update might be able to help. Software updates also contain fixes to existing bugs affecting iOS devices. If you haven’t done it yet, then you should do it now.
- To check for available updates on your iPhone 6s, go to Settings -> General -> About-> Software Updates. You will see a notification if an update is available. To proceed with iOS update implementation, select the option to Download and Install then follow the rest of the onscreen instructions to complete the entire process.
After the update installation, reboot your iPhone then try to see if the audio/speaker system is already working properly afterwards.
Method 6: Update iOS via iTunes
You can also update iOS on your iPhone 6s through iTunes. Just connect your iPhone to a computer with the latest version of iTunes installed and then follow the prompts to check for available updates, download, and installation of the latest iOS version for your device using the iTunes program.
If the problem persists after updating iOS and everything, then it’s time to call for professional help. Apparently, the problem is already beyond your capacity to handle.
Seek More Help
Static noises are a common indicator of possible hardware (physical or liquid) damage to the iPhone speaker. If what you are dealing with are static noises on the iPhone 6s speaker and none of the recommended solutions have worked thus far, then you might as well consider the possibility of hardware damage on your iPhone. At this point, your next option is to escalate the problem to the Apple Support for further assistance and recommendations. Or you may also opt to take your iPhone to an Apple Genius bar or authorized service center for hardware assessment and/or repair, if necessary.
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If you have other problems with your iOS device including iPhone 6s, you may visit our Troubleshooting Page or complete and submit this form to get further assistance from our support team. Just be sure to provide us with all necessary information, such as your iOS device model, as well as more details about the issue you have with your device. For example, when did the problem start to occur or what you did before the problem shows. This way, it would be easier for us to determine the main cause(s) and help you towards finding the best possible solution available.