How to fix “Update Unavailable with this Apple ID” error on Apple iPhone XS Max [Troubleshooting Guide]

The error message that says, “Update Unavailable with this Apple ID” usually occurs when you’re attempting to download and install updates from the App Store on your iPhone. As the error implies, it has something to do with Apple ID issues. Owners of refurbished Apple devices are usually plagued with the same error. But there are also some factors that can make this same error occur on new Macs and iOS devices.

If ever you come across the same error message while trying to manage free and purchased apps on your iPhone XS, then this post may be able to help you sort things out. Read on to learn what to do if your iPhone XS Max prompts you that “Update unavailable with this Apple ID” when managing your apps from the App Store.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our iPhone issues questionnaire.

First solution: Force close App Store then restart your phone.

If you’ve previously opened or used the App Store before you see this pop-up error, then it could be just to some app glitches. To eliminate random glitches affecting App Store services, quit the App Store then restart your device. Here’s how:

  1. Swipe up from the bottom of the screen and then pause slightly in the middle.
  2. Then swipe right or left to locate the App Store card/preview.
  3. Finally, swipe up on the app’s preview to close it.

If you see any other suspended apps, then close them all so that none of them can cause any conflict. After clearing all background apps, soft reset your iPhone to dump junk files from its internal memory and likewise to refresh the apps. Here’s how:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
  3. After 30 seconds, press and hold the Power/Side button again until the phone reboots.

When the phone finished restarting, open the App Store again and retry updating or downloading apps to see if the error is gone. If it reoccurs, then continue to troubleshoot and perform the next workarounds.

Second solution: Delete problematic app then reinstall.

If the error only occurs to a certain application, then it’s likely an isolated problem with that app. In that case, deleting and reinstalling the problematic app can potentially fix it. So here’s what you can try doing then:

  1. Tap Settings from the Home screen.
  2. Scroll down the left menu then select General.
  3. Tap iPhone Storage.
  4. Select the app that you want to delete from the list.
  5. Then tap the option to Delete App.
  6. If prompted, tap Delete App to confirm.

Third solution: Sign out and back into the App Store.

Account-related issues can also cause conflict and may trigger some error when using the App Store and other Apple services. To deal with minor account problems in iOS devices, logging out and back into the iCloud or App Store account is recommended. So consider this as your next workaround to try. Here’s how it’s done:

  1. From the Home screen, tap on Settings.
  2. Select your Apple ID [your name].
  3. Scroll down and tap Sign Out.
  4. Enter your Apple ID password and tap the option to Turn Off.

Follow the rest of the instructions to confirm that you want to sign out of iTunes & App Store. After signing out, head back to settings then select the option to Sign In to log back into your App Store account. Be sure to enter the correct Apple ID and password this time. After signing back into your account, re-attempt to update or manage apps through the App Store and see if the problem is fixed.

If you see this error when trying to update bundled apps, you may need to authorize to bundled apps. Here’s how:

  1. Open the App Store.
  2. Navigate to the Purchases section.
  3. Find the app then select the option to Accept.

If that doesn’t fix the error, then try to purchase the app again using your current Apple ID.

Fourth solution: Reset network settings on your phone.

Network problems can also trigger various errors when using server-based apps and services like the App Store. Often times, network connectivity issues affecting iOS devices are dealt with by performing a network settings reset. Doing so clears out current Wi-Fi settings, APNs, Wi-Fi and Bluetooth connections along with any invalid options and network configurations that caused conflict. If you wish to try it, then here’s how to reset network settings on your an iPhone XS Max:

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Reset network settings.
  5. If prompted, enter your passcode to proceed.
  6. Then tap RESET to confirm action.

After the reset, your iPhone reboots by itself and then loads the default network values and options. This means you need to set up and connect to your Wi-Fi network again to get back online and use the App Store and other network-based applications.

Fifth solution: Update your iPhone software to the latest version available.

System issues, particularly those inflicted by tough bugs and malwares are often addressed by an update. This is because software updates usually embed patch codes that are primarily designed to eliminate system bugs affecting certain features. If your iPhone can connect to the Internet and the connection is stable, then you can refer to these subsequent steps to check for new iOS version available and update your iPhone XS Max via OTA (wirelessly).

  1. Tap Settings from the Home screen.
  2. Select General.
  3. Tap Software Update.
  4. Then follow the onscreen instructions to Download and Install update.

Your phone must also have ample of storage space and battery life so the update can be completed.

After updating, reboot your iPhone to apply the recent system changes and to refresh all apps. Performing a soft reset is also imperative to prevent apps from going rogue following the system transition.

If none of that works and you’re still getting the same error on your iPhone XS Max while trying to manage apps through the App Store, then you may have to consider resorting to system resets. There is a higher chance that the problem you’re dealing with is too complex  and therefore requires tougher solutions. In that case, you can reset your iPhone to its factory default settings through settings or use a computer to restore your device in iTunes instead. Just don’t forget to back up all your critical data beforehand since this reset also wipes everything from your phone’s internal storage. You can back up files to iCloud, if you opt to factory reset your iPhone XS Max through settings or save files on your computer drive or folder when using iTunes.

Seek more help

Do not hesitate to give Apple customer care a call if ever you could no longer sort things out on your end. There may be some major issues transpiring on either the App Store system or your Apple ID that have caused your iPhone XS Max to fail updating apps through the App Store and prompts you with the “Update Unavailable with this Apple ID” error instead. Contacting Apple Support will also help you determine whether or not the problem is on the Apple server. You can ask them to check the current status of App Store servers straight from their system.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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