How to fix Spotify that keeps crashing, doesn’t load properly on your Apple iPhone XS [Troubleshooting Guide]

Spotify is one of the most popular music streaming platforms used by many smartphone owners these days. For starters, Spotify is a digital music streaming service that offers access to millions of songs, podcasts and videos from different music artists worldwide. The fact that Spotify contents can be accessed for free makes it more appealing. To get started, all have to do is sign up for a Spotify account using your email address or through your Facebook account.

For limitless features, you can also upgrade to a Spotify Premium account but that also requires a monthly subscription. Once registered, you can download the Spotify app on your iPhone, sign into your account and get started listening to your favorite tracks and artists. Using Spotify on your phone is fairly easy unless you will run into some random issues from network problems or minor app glitches. Highlighted below are suggested workarounds that you can use whenever you will encounter minor problems with Spotify on your iPhone XS handset. Read on to find out what to do if Spotify suddenly keeps crashing or not loading properly on your new iPhone.

If you’re unable to replay a track from Spotify music stored in your cache, then you will need to re-download the track. If you’re having trouble using Spotify online, check your Internet connection. Your phone may be experiencing some sort of network connectivity issues like intermittent or slow Internet connection that makes online apps to become a bit shaky or unable to load properly. In that case, you will need to deal with Internet problems on your iPhone XS first. But if the Internet isn’t the problem, then you can rule out minor application errors by applying these subsequent workarounds.

First solution: Quit Spotify then restart your phone.

Any app would experience unexpected downtimes and errors due to many factors especially online or network-dependent apps. If this is the first time you’re having trouble using Spotify on your iPhone XS, then restarting the application is likely what’s needed to get the app back up and running properly again. Here’s what you can try as first workaround:

  1. From the Home screen, swipe your finger up and then pause.
  2. Swipe right or left to navigate through apps preview.
  3. Then swipe up on the Spotify preview to force close the application.

After closing the app, restart your iPhone to dump cached files including corrupted temporary data from the internal memory that might have inflicted troubles to third-party streaming apps like Spotify. You can try doing a soft reset on your iPhone XS with these steps:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
  3. After 30 seconds, press and hold the Power/Side button again until the phone reboots.

Alternatively, you can force restart your iPhone XS to abruptly end all running services, shuts the system down and then reboot. Here’s how:

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Then, press and hold the Power button on the side of the phone and then release when the phone restarts.

Wait for your phone to finish booting up and reconnects to Wi-Fi internet. Once connected, retry loading Spotify and see if the problem is fixed now. If it’s not, then continue to troubleshoot.

Second solution: Install pending updates.

Updates usually embed some fixes or patch codes that are programmed to get rid of certain bugs and errors that might have destabilized the application. If you haven’t set your third-party apps to auto-update, then you might have missed to implement some important updates to your apps including Spotify. In this case, you can manually check for and install pending app updates on your iPhone instead. Here’s how to get this done:

  1. Tap to open the App Store then scroll down to Updates section.
  2. Navigate through the list of apps with pending updates.
  3. Tap the Update button next to Spotify. Doing so will install pending updates for the app.
  4. Or tap the Update All button to install all app updates at once.

For best Spotify experience, it is highly recommended to keep your device firmware updated. So it’s also important to keep your iPhone software up-to-date. You can check for new updates wirelessly or over-the-air (OTA) with these steps:

  1. Tap Settings from the Home screen.
  2. Select General.
  3. Tap Software Update.

An update notification will appear if a new iOS version is available for your iPhone. If there’s an update, back up all your important contents for safekeeping beforehand. Then follow the onscreen prompts to download and install new iOS update on your phone.

Third solution: Reinstall Spotify.

The app might have been totally corrupted and is no longer working. In that case, you will need to delete the corrupted Spotify app and then reinstall it from the App Store. Here’s how:

  1. From the Home screen, tap and hold on an app icon until the icons start jiggling.
  2. Tap the X on the Spotify icon.
  3. Read the warning prompt, and then select Delete to confirm deletion of the app.
  4. Reboot your iPhone XS (soft reset) after deleting Spotify app.
  5. Then open the App Store.
  6. Search for and select Spotify from the App Store search results.
  7. Tap the Cloud icon or Get button to download and reinstall the app.

After installing the application, restart your iPhone to clear its memory cache and to refresh the operating system. Then retry loading Spotify to see if it is already working as intended.

Fourth solution: Reset network settings.

The above methods should be enough to fix app-related errors but if the problem continues after reinstalling the app, then it could be a problem with your iPhone software. As mentioned earlier, network errors are usually the main reason as to why online apps suddenly fail or stop loading. To rule this out, try to reset network settings on your iPhone XS. This will help eliminate network-related errors that might have prevented Spotify from loading properly. Here’s how it’s done:

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Reset network settings.
  5. If prompted, enter your passcode to proceed.
  6. Then confirm settings reset.

After the reset, you will need to reconnect to your Wi-Fi network in order to get back online. Once connected, try launching Spotify again and see if it’s already working stable.

Fifth solution: Reset all settings.

If the previous reset doesn’t bring a good outcome, then you can try this reset on your iPhone. It works by deleting all customized settings including invalid or incorrect options set on the phone. This won’t affect any saved information so you can expect all your personal contents remain intact in the internal storage. Here’s how to reset all settings on your iPhone XS:

  1. Tap on Settings from your Home screen.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Reset all settings.
  5. If prompted, enter your passcode to proceed.
  6. Then tap the option to confirm all settings reset.

Default settings and options will then be restored and your iPhone restarts. Wait for it to boot up completely then try to see if the problem is gone. If it’s not, then the problem is more likely on the app server and not on your end.

Seek more help

For further assistance in performing more advanced in-app solutions, you may contact Spotify Support. Just visit the Spotify Support page for more details.

If the problem started after installing a new update to iOS and it persisted, then you can escalate that to Apple Support so they can become aware and make further assessments on their end. In that case, a fix patch may be necessary. While waiting for Spotify to get back up and running properly again, you can use other an alternative music streaming platform that is compatible with your iPhone XS.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!