How to fix Siri that is not working on an Apple iPhone XS Max after installing a new iOS update [Troubleshooting Guide]

Siri is Apple’s very own personal assistant system that allows you to speak natural language voice commands to operate your iOS device and its apps. The technology is using a speech to text (STT) engine that converts the user’s voice into text. The voice can be an audio file or a user’s speech stream. What Siri does is to catch the sound of your speech and instantly convert it into a digital form using relevant information from its database. Needless to say, Siri is a clever system and frequently useful feature on any Apple device. But despite being a highly advanced artificial intelligence system, random problems with the so-called “Smartphone Lady” could still emerge. 

There are many factors that can prevent Siri from working properly on your device. Among the usual triggers are network problems, incorrect/misconfigured settings or options, as well as bad updates. Tackled in this post is on a post-update problem with Siri on an iPhone XS Max. Read on to learn what to do if Siri suddenly stops working on your iPhone XS Max after updating to the latest iOS version.

Before troubleshooting, verify and ensure that Siri features such as Allow “Hey Siri” and Raise to Speak are enabled on your iPhone. You can access this information by heading to Settings-> General-> Siri menu then scroll down to find Raise to Speak from the given options.

Another thing to check is your Internet connection. Siri may not be able to work as intended if your phone isn’t connected to the Internet or having some Internet problems. Usually when this happens, you will hear Siri saying something like Sorry, I cannot connect to the Internet or Please try again later. In this case, you need to deal with network problem to get your Internet back up and running as well as Siri to work properly on your phone again. Otherwise, try any of the following methods to troubleshoot software problems that might have caused Siri to stop working on your iPhone XS Max.

First solution: Restart Siri.

Siri is just among other iOS applications and with that said, it can also give into random glitches like any other iPhone apps do especially when a new platform is implemented. The easiest possible solution to this is also the same to that when dealing with minor software-errors or post-update issues on other apps and that is to restart it. Here’s what you should do then:

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Tap Siri.
  4. Toggle the switch to turn it OFF and then back ON again.

If Siri switch is already turned ON but the app is not working, toggle the switch to turn the feature OFF for a few seconds and then turn ON again.

To refresh other apps and the phone’s operating system, restart or soft reset your iPhone XS Max with these steps:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
  3. After 30 seconds, press and hold the Power/Side button again until the phone reboots.

To clear all background services and force close all suspended applications including those that were corrupted, you can also carry out a force restart on your iPhone XS Max. Here’s how:

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Then, press and hold the Power button on the side of the phone and then release when the phone restarts.

Wait until the phone boots up and then launch Siri again to see if it’s already working.

Second solution: Restart your Internet connection.

To rule out network-related errors from the underlying causes, try to restart your iPhone’s internet connection. There are many ways to get this done and they are as follow:

Turn Wi-Fi Off and then back on.

If you’re iPhone is connected to a Wi-Fi network, restarting Wi-Fi with these steps can help eliminate minor post-update Wi-Fi errors:

  1. Tap Settings from your Home screen
  2. Select Wi-Fi.
  3. Toggle the switch to turn Wi-Fi OFF and then ON again.

If you’re connected through cellular data, turn cellular data OFF and ON instead. Here’s how:

  1. Tap Settings from your Home screen.
  2. Select Cellular.
  3. Tap Cellular Data then toggle the switch to turn it OFF and ON again.

Alternatively, you can try switching to other network bands like from 3G to 4G network. Here’s how:

  1. Tap Settings from Home.
  2. Select Cellular.
  3. Tap Cellular Data.
  4. Tap Cellular Data Options.
  5. Go to Voice & Data
  6. Select 4G from the given options.

A shortcut method to restart wireless radios including Wi-Fi on your iPhone is the Airplane Mode trick. Here’s how it’s done:

  1. Navigate to your iPhone Settings-> Airplane Mode menu.
  2. Toggle the Airplane Mode switch to turn ON.
  3. Restart/soft reset your iPhone.
  4. Head back to Settings-> Airplane Mode menu.
  5. Then toggle the switch to turn Airplane Mode OFF again.

The Airplane Mode trick has already done wonders to many iPhone owners who have dealt with various wireless problems including those that occurred after a system update. Thus it won’t help if you’d give it a try and see how it works on your end.

Third solution: Reset all settings on your iPhone.

Performing this reset clears all customized settings and options including incorrect configurations that might have caused problems to Siri. Unlike a factory reset, resetting all settings on your iPhone XS Max doesn’t require backup creation as it won’t affect any saved information on the phone. Here’s how it works:

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Reset all settings.
  5. If prompted, enter your passcode to proceed.
  6. Then confirm settings reset.

Wait for your iPhone to restart. As soon as it boots up, you can start enabling individual features to use them again on your phone. Don’t forget to enable Hey Siri and Raise to Speak feature of your phone.

Fourth solution: Factory reset your iPhone.

You may have to consider performing a full system reset or master reset to wipe everything from your iPhone system including major errors and corrupted system data that ruined Siri. This however, should only be regarded among the last resorts because you will lose important data and personal information from doing so. If you wish to continue, back up your files then follow these steps:

  1. From the Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Erase all content and settings.
  5. If prompted, enter your passcode to proceed.
  6. Then tap the option to confirm factory reset.

After the reset, follow the onscreen instructions to set up your iPhone as new.

Fifth solution: Restore your iPhone in recovery mode using iTunes.

The problem could be too complex that it managed to withstand a factory reset. Should you wish to troubleshoot further, then your next option would be recovery mode restore. Here’s how it works:

  1. Connect your iPhone to your computer using the Apple-supplied USB/Lightning cable.
  2. While it’s connected, press and quickly release the Volume Up button.
  3. Then quick press and release the Volume Down button.
  4. Next, press and hold the Side/Power button and continue to hold as it restarts. Don’t release the Side/Power button when the Apple logo appears as you need to put the device in a recovery state.
  5. Release the Side/Power button when you see the Connect to iTunes logo on the screen.
  6. On your computer, navigate to iTunes then you should see a message saying that your connected iOS device is in recovery mode and prompts options to update or restore.
  7. Select the Restore option to wipe everything from the phone system and then restore iOS through iTunes.

Wait until the restore process is finished and by then you can disconnect your iPhone from the computer.

Seek more help

If none of the given solutions is able to get Siri back up and working properly again, then you should call for help. You can escalate the problem to your iPhone carrier or straight to Apple Support. The new update might have contained some tough bugs that halted Siri from working properly again on your iPhone XS Max. In that case, a fix patch is likely needed.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!