How to fix Netflix that won’t load properly, keeps crashing on your Apple iPhone XR [Troubleshooting Guide]

When it comes to paid video streaming online, Netflix emerges as one of the most popular streaming services to-date. It offers a wide variety of quality movies and TV shows, documentaries, and other interesting videos on different devices with Internet connection. A registered Netflix account is necessary for you to start watching Netflix on your smart device. Most importantly, you need to subscribe to a preferred Netflix plan. In case you’ll bump into some trouble streaming Netflix videos on your new iPhone XR, I’ve highlighted some helpful methods to troubleshoot and fix errors affecting the Netflix app. Read on for more information.

Before troubleshooting, check and ensure that your iPhone has fast and stable Internet connection. Slow browsing, Wi-Fi drops or no Internet connection are usually the main reason as to why online apps like Netflix would sudden fail to work as intended. To check your Internet connection, open your browser and navigate to different websites. If the websites are loading properly, then the Internet is fine. Otherwise, you need to deal with network problems first. Network-related issues with Netflix are usually associated with an error prompt that says, “There is a problem connecting to Netflix. Please try again later.” or something similar. If you are seeing this error message while attempting to use Netflix on your iPhone XR, try to reset the Netflix app first, in order to refresh any outdated Netflix files saved on your iOS device. Simply follow these steps to reset the Netflix app:

  1. Tap Settings from the Home screen.
  2. Scroll down and then tap to select Netflix from the list.
  3. Toggle the Reset button to the ON position.
  4. Go back to the Home screen.
  5. From the Home screen, locate the Netflix app, then swipe up on the app to end the session.
  6. Return to the Home screen then try to launch Netflix again.

If Netflix is still not loading properly or continues to crash, then you can proceed with these troubleshooting methods.

First solution: End all background apps.

Background apps are useful in terms of multitasking, particularly flipping through different apps. Keeping apps opened makes it easier for them to load up since they’re already on standby. However, the longer you keep apps suspended, the higher the chance of them to crash. When that happens, adverse symptoms could emerge. To make this isn’t what’s triggering Netflix app to misbehave, end all background apps on your iPhone XR with these steps:

  1. From the Home screen, swipe your finger up and then pause.
  2. Swipe right or left to navigate through apps preview.
  3. Then swipe up on the Netflix preview to force close the application.
  4. Follow the same method to clear the rest of background apps.

After clearing background apps, restart your iPhone (soft reset) to dump corrupted cache from the phone memory and likewise to give the operating system and fresh start. For starters, a soft reset on the iPhone XR is carried out this way:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
  3. After 30 seconds, press and hold the Power/Side button again until the phone reboots.

Wait until your iPhone boots up and re-established Wi-Fi internet connection. Once connected, open Netflix again and see if it’s already able to load properly.

Second solution: Update Netflix app.

Updates usually contain fix patches to get rid of widespread issues particularly those that are attributed to malwares and system bugs. App developers also pushes periodic updates to keep their apps optimal and compatible with the current platform of your device. To make sure you haven’t missed to install a critical update to Netflix, follow these steps to manually check for and install pending app updates on your iPhone XR:

  1. Tap to open the App Store then scroll down to Updates section.
  2. Navigate through the list of apps with pending updates.
  3. Tap the Update button next to Netflix. Doing so will install pending updates for the app.
  4. Or tap the Update All button to install all app updates at once.

Installing the latest iOS version can also help get rid of any bugs and malwares that might have inflicted errors to Netflix.

  • To check for new iOS update over-the-air, go to Settings-> General-> Software Update menu.

If a new iOS version is available, you will see a notification containing the update details, features and fix patches. Before you download and install the update, create a copy of all your important files to ensure that none of them will be lost during the update process.

Third solution: Delete then reinstall Netflix app.

If updating doesn’t help, then you may have to consider deleting the application. Netflix might have been totally corrupted and so it’s no longer able to work unless it’s reinstalled. So here’s what you can try doing then:

  1. From the Home screen, tap and hold on an app icon until the icons start jiggling.
  2. Tap the X on the Netflix app icon.
  3. Read the warning prompt, and then select Delete to confirm deletion of the app.
  4. Reboot your iPhone XR (soft reset) after deleting Netflix app.
  5. Then open the App Store.
  6. Search for and select Netflix from the App Store search results.
  7. Tap the Cloud icon or Get button to download and reinstall the app.

Follow the onscreen instructions to implement all pending app updates on your device. Once the apps are finished updating, restart your iPhone to apply the recent changes and to refresh your apps as well.

Fourth solution: Reset network settings.

System resets can be deemed among the next possible solutions to try if none of the prior methods is able to fix Netflix app on your iPhone. The problem may not be within the application but rather in the phone system itself. To rule out network-related errors that might have caused online apps, particularly Netflix to go rogue, you can try performing a network settings reset first. Here’s how:

  1. Tap Settings, from the Home screen.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select Reset network settings from the given options. This will delete all your current network settings including Wi-Fi networks, Bluetooth connections, APNs, server settings and other relevant information
  5. If prompted, enter your passcode to proceed.
  6. Then confirm settings reset.

After the reset, default network values and settings are restored to defaults. This means you need to set up and reconnect to your Wi-Fi network to get back online and use online services again.

Fifth solution: Reset all settings.

If the previous reset doesn’t yield a positive outcome, then you can proceed with all settings reset. This could help fix the problem with Netflix if it’s attributed to some incorrect settings or customized options on the phone. Here’s how it’s done:

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Reset all settings. This will delete all customized settings on the phone.
  5. If prompted, enter your passcode to proceed.
  6. Then confirm settings reset.

Your phone should reboot automatically when the reset is finished. Allow it to finish booting up to the Home screen and then retry launching Netflix and see if it’s already working properly again.

Seek more help

If none of the given solutions is able to fix Netflix and you still couldn’t get it to work properly on your iPhone Xr, then there’s a higher chance that the problem is with the Netflix server. If you have a spare computer that has stable Internet connection, try to access Netflix on that computer. If Netflix is also not working on your computer, then it’s more likely a problem with the Netflix server and not on your end. To check the current status of Netflix services, contact Netflix support. There are many ways for you to contact Netflix Support. You can reach them over the phone, by clicking on Contact Us from your Netflix account page or via live chat. To reach Netflix support by phone, just dial 1-866-579-7172. If you wish to chat with Netflix, visit the contact us page from netflix.com then look for the Start Live Chat option. Just voice the issue clearly so that they can comprehend and be able to help you determine the underlying cause and likewise offer ultimate solutions.

Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone XR smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XR. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.