After updating your Apple iPhone XS software to the latest version, it keeps asking you to enter your Apple ID and password. So you’ve entered the required information but your iPhone still prompts for the same thing. Apparently, something isn’t right. And it’s probably an update bug that needs to be remedied.
Nevertheless, official fix patches usually come a little later. So you’ve got no choice but to find some means to rectify the error on your end either temporarily or permanently. Highlighted below are some helpful tweaks that can be used to deal with a pertinent issue on the Apple iPhone XS handset. Learn what to do if ever you will run into the same post-update issue, in which the iPhone XS keeps on asking for a screen time password.
Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.
First solution: Restart your iPhone (soft reset).
Should this be just a minor glitch, restarting the phone will likely get things back to normal. Atypical symptoms usually occur to certain apps or phone system itself after a platform transition, so this could be what your iPhone XS is dealing with following the most recent system update. So a soft reset should be the first suggested workaround for you to try. Here’s how:
- Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
- Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
- After 30 seconds, press and hold the Power/Side button again until the phone reboots.
Alternatively, you can force restart your iPhone XS to abruptly clear all suspended apps and corrupted files. Just refer to these steps:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Then, press and hold the Power button on the side of the phone and then release when the phone restarts.
Both these methods are safe to carry out since none of them affects saved data on the phone memory.
Second solution: Install pending app updates.
Apps that have gone rogue after the update can also cause conflict and may trigger the same error. Usually, obsolete or outdated apps are at fault. Thus installing app updates is also deemed among the possible solutions. If you haven’t set your apps to auto-update, then refer to these steps to manually install pending app updates on your iPhone XS:
- Tap to open the App Store then scroll down to Updates section.
- Navigate through the list of apps with pending updates.
- To update individual apps, tap the Update button next to the name of the app.
- To install pending app updates simultaneously, tap the Update All button on the upper-right side of the screen. This button is only available if multiple app updates are available.
After updating your apps, reboot your iPhone (soft reset) to ensure that all new changes are properly implemented and likewise to clear out errant cache files from the phone memory.
Third solution: Log out and back into your Apple ID account.
Account-related issues are also among the underlying causes. Often times, account problems in iOS devices are resolved by simply logging out and back into your Apple account. It’s like performing a restart but in this case, to your Apple or iCloud account. If you’d like to give it a shot, then here’s how it works:
- Tap to open Settings from the Home screen.
- Next, tap on your Apple ID [name] at the top of the screen.
- Scroll all the way down the menu options then select the option to Sign Out.
- If prompted, enter your Apple ID password to turn Find My iPhone off.
After signing out, you can tap on the Sign In option from the same menu to log back into your Apple ID account.
Fourth solution: Reset all settings on your iPhone.
Incorrect settings must also be ruled out in this case. Some updates tend to override a device’s settings, which eventually result to some errors or unusual symptoms. To rectify these errors, you can reset all settings on your iPhone XS with these steps:
- From your Home screen, tap on Settings.
- Select General.
- Scroll down to and then tap on Reset.
- Select the option to Reset all settings.
- If prompted, enter your passcode to proceed.
- Then confirm settings reset.
All customized settings are then cleared out and default values and options are restored. After the reset, your iPhone will restart by itself. Wait until the phone boots up completely and then start enabling necessary features and functions that you want to use on your iPhone XS.
Fifth solution: Reset and restore factory default settings on your iPhone.
Some post-update problems are too complex and thus symptoms may persist, thus a tougher solution is necessary. And this is when you consider doing a master reset. But before you do, be sure to back up all critical files you saved on your phone as they will also be deleted in the process. You can back up files to iCloud or iTunes. Once you’re all set, follow these steps to reset your iPhone XS to its factory defaults through settings:
- From your Home screen, tap on Settings.
- Select General.
- Scroll down and then tap on Reset.
- Choose the option to Erase all content and settings.
- Enter your device passcode when asked to continue.
- Then tap the option to confirm master reset.
Your iPhone should reboot automatically when the reset is finished. All settings are then restored to factory defaults so if you want to use features that are disabled by defaults, you need to enable them first individually. Simply follow the onscreen instructions to set up your iPhone as new.
Major software-related issues and complex system errors are usually resolved by performing a factory reset (master reset) so that should put an end to the annoying screen time password prompt. If by any chance that problem isn’t resolved by a factory reset, you can troubleshoot further and resort to system restore either through recovery mode or DFU mode. To get this done, you will need to use a Windows or Mac computer that has the latest version of iTunes software. Please note that both these restore methods would cause permanent data loss, so don’t forget to back up all your important files.
A more detailed walkthrough on how to perform a recovery mode restore or DFU mode restore on an iPhone XS is outlined on this site’s tutorials section. Just visit the iPhone XS troubleshooting page for more information.
Seek more help
If none of the given workarounds is able to fix the problem and your iPhone XS continues to ask for a screen time password, escalate the problem to your iPhone carrier or Apple Support so they can make further assessments on their end. Should this be found to be an iOS bug, then they would have to create a fix patch.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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