Today’s iPhone X troubleshooting episode will tell you the ways to fix your device that become stuck in a black loading screen after modifying the default background.
Before we proceed let us remind you that you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Problem: iPhone X shows black loading screen after changing the background
Hello, I tried to change my lock screen background on my iPhone X today and the second I clicked use as background, my iphone shut down and had the black screen with the spinning wheel. I tried to do the reset where I click the up button, the down button, and hold the side button, and it made the apple logo appear, but now it is just sitting in the apple logo screen and has been doing so for the past 15 minutes. I have attempted to plug it into my computer as well, but it won’t let me do anything until I put in the passcode on my phone which I evidently cannot do. Thank you.
Solution: We can’t see any logical explanation why an iPhone device will suddenly become unresponsive or fail to boot up normally after changing the background. There must be another reason for the problem which occurred coincidentally after using a custom background. To troubleshoot the issue, here’s what you need to do.
Do a forced restart
Your iPhone may have simply stopped responding, which can be normal when it happen infrequently. Even good working devices may suddenly hit a snag and fails to resolve it. However, such situations are rare and should not be taken as normal. To know if your iPhone X has simply frozen or become unresponsive due to a temporary bug, you can do a simulation of a “battery pull” with these steps:
- Quickly press and release the Volume Up button.
- Then quickly press and release the Volume Down button.
- Finally, press and hold the Side/Power button until the Apple logo appears.
You may need to hold down the Side/Power button for long enough (about 30 seconds or so) until you see the Apple logo on the screen.
A forced restart will not delete any of your important data stored on the internal memory thus it’s a safe process to begin with.
Charge and boot up
Sometimes, a frozen iPhone may remain so unless jolted by something else like charging. If a forced restart is not doable, or if nothing happens after attempting it, then this simple workaround may help. So, to do this, you simply have to charge your iPhone for at least 30 minutes. Make sure to leave it as it is without attempting to power it back on. Then, after that, you want to check on it again.
If you have a computer, you can also try to see what happens when you charge using it. Some users were able to revive their iPhones using this simple trick. This is not guaranteed but it doesn’t really demands a lot so you might as well do it.
Perform DFU Mode Restore
Performing a DFU Mode Restore may be necessary if nothing has changed at this point. This troubleshooting step will restore all firmware to their default state so if the problem is due to bad programming changes, this might help.
These are the steps to do a DFU Mode Restore:
- Connect your iPhone X to your computer using the USB or Lightning cable that comes with it.
- Open iTunes on your computer.
- Turn off your iPhone X as you normally do. In iOS 11, you can turn off your iPhone by going to Settings-> General-> Shut Down menu-> then toggle the slider to the right. Doing so turns off the iPhone.
- Press and hold the Side button (Power button) for 3 seconds. Then, press and hold the Volume Down button while still holding down the Side button. Keep holding both buttons for 10 seconds.
- If the Apple logo appears, it means that you have held the buttons for too long. If this happens, you need to go back from the very start. Otherwise, skip to the next step.
- Release the Side button but keep holding down the Volume Down button for about 5 seconds more.
- If you are prompted with the Plug into iTunes screen, it means that you have entered Recovery Mode instead. So you’ll need to go back to the very first step and make sure you’re not holding the buttons for so long.
- If your iPhone X screen remains black, that means your device has successfully entered DFU mode. iTunes will then prompt you with an alert message saying that it has detected your iPhone and will allow it to be restored. Follow the onscreen instructions to restore your iPhone X in iTunes.
Get Apple support
With an issue like this, there’s only so much that an end user can do. If DFU Restore won’t help in this situation, the problem is most likely beyond your ability to fix. There may be a hardware or coding-related bug that won’t go away. The least that can be done at this time is to let an Apple technician examine the device so you can be advised if it can fixed right there and then, or if it needs a more thorough examination and repair.
Engage with us
If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.
Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.