Slow browsing problems in mobile devices can be due to a modem/router issue or software errors on the phone. The problem could be isolated to the browser app in use, malwares, invalid settings, and data corruptions. In other cases, the problem is tied to server errors and only occurs to certain websites or pages.
Generally, it’s attributed to the software and therefore rectifiable by end-users unless a defective modem or router is at fault. To give you some inputs, I’ve lined up a few suggested workarounds and potential solutions to deal with software-related slow Internet browsing problems on an iPhone XS handset. Feel free to refer to this walkthrough whenever you need help fixing relevant problems on the same iOS device.
If you have other problems however, visit our troubleshooting page as we’ve already addressed some of the most common issues with this device. Browse through the page to find issues that are similar with yours and feel free to use the solutions we suggested. If you still need our help, fill up our questionnaire and hit submit to contact us.
First solution: Power cycle the router/modem.
If you can access your wireless router or modem, then the best way to start troubleshooting is with it given that it’s the very main source of your Internet connection. Like other devices, routers and modems also encounter random firmware crashes. When this happens, network connectivity issues instigate. Symptoms would include no Internet connection, intermittent connection (Wi-Fi drops) and slow browsing. The simplest possible solution to these problems is what network people referred to as modem/router power cycle. And here’s how it works:
- Find the power switch on your wireless router/modem and then press on it until it powers down.
- While the router/modem is turned off, unplug its AC adapter from the power source and leave it that way for about 30 seconds.
- After the elapsed time, plug the adapter back in and then turn the router/modem back on.
- Wait until all the light indicators go stable and for your iPhone and other connected devices to re-establish network connection.
When your iPhone is connected, open Safari or any other browser app you want to use and then try navigating to different websites and see if sites are already loading as fast as they should.
Second solution: Clear all background apps.
Apps that are left running in the background for long may eventually crash. When this happens, other apps or functions can become adversely affected. To make sure this isn’t what’s slowing down your Internet connection, clear them out with these steps:
- From the Home screen, swipe your finger up and then pause.
- Swipe right or left to navigate through apps preview.
- Then swipe up on an app preview to quit/end individual apps including your browser.
After clearing all background apps, open your browser and then try browsing through different sites and see how it works.
Third solution: Reboot/soft reset your iPhone.
Minor software glitches on the phone system can also trigger built-in apps including Safari browser to act up. When this happens, the app may not be able to work as intended. To clear these glitches, restart/soft reset your iPhone XS with these steps:
- Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
- Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
- After 30 seconds, press and hold the Power/Side button again until the phone reboots.
This is also another way to clear and refresh the phone memory thus, deleting corrupted cached files and temporary data that might have inflicted minor glitches on the Safari browser app.
Fourth solution: Clear cache on Safari browser app.
Corrupted cache and temporary data from the Safari directory can also slow down the application. As a result, loading of sites seems to become sluggish or slower than it should. To fix the problem, clearing the browser’s cache and data is recommended. The following steps depict the way of clearing cache and data on the Safari browser app in iOS 12. Here’s how it works:
- Tap Settings from the Home screen.
- Select Safari.
- Scroll down to and then tap Advanced.
- Select Website Data from the given options.
- Take a look at how much space it’s taking up and then tap the option to Remove All Website Data.
- Follow the rest of the onscreen instructions to finish clearing Safari cache and browsing data.
If you’re using another browser app, you can clear cache and cookies on that app with this method:
- Tap Settings.
- Select General.
- Tap iPhone Storage.
- Scroll down to the bottom of the screen and then select Documents & Data.
- Find your browser app and tap the option to Delete App.
- If prompted, tap the option to confirm app deletion.
- Then open the App Store to re-download your browser app.
App cache and temporary data deletion in iOS devices are carried out by deleting and installing the app again.
To apply all these changes and to refresh your iPhone system, perform a soft reset using the aforementioned procedure.
Fifth solution: Reset network settings on your iPhone.
Network connectivity issues that cannot be resolved by the initial workarounds usually require network settings reset. Doing so will erase all your current network information including Wi-Fi names (SSID) and network passwords, APNs, and other relevant settings. As a result, network errors are obliterated. If you wish to give it a try, take note of your Wi-Fi passwords and then follow these steps to get started:
- Tap Settings from the Home screen.
- Select General.
- Scroll down to and then tap on Reset.
- Select the option to Reset network settings.
- Enter your passcode when asked to proceed.
- Then select the option to confirm network settings reset.
After the reset, your device should reboot by itself and then loads the default network configurations. As soon as it boots up, set up your Wi-Fi network to reconnect to the Internet and then try to see if the slow browsing problem on your iPhone XS has been resolved.
- Install new iOS update. If your Internet speed is doing just fine using other browser apps except for Safari, installing new iOS updates can potentially fix the problem. Software updates usually embed fix patches or codes that are used to clear out bugs and malwares affecting built-in functions, iOS apps and services including Safari. Thus, it’s recommended to keep your iPhone software up-to-date. To check for new updates, go to Settings-> General-> Software Update menu. You will see an update notification if a new iOS version is available. Read and review the update information then follow the onscreen instructions to download and install new update on your phone. Reboot your iPhone when the update is completely installed to apply the recent system changes and to prevent apps from acting up. Then open Safari and do some test browsing to see if the problem is solved.
- Factory reset. This can be considered among the last options to try if none of the prior methods solved the problem and that you’re still experiencing slow browsing speed on your iPhone XS. But please note though that this reset will cause you to lose personal information because it will wipe everything from your iPhone system. Should you wish to continue, back up all your critical files to iCloud or iTunes beforehand. On the positive note, major issues inflicted by complex system errors including those affecting your browser are likewise eliminated in the process.
- Bypass Internet connection. If you are on a wireless network setup and has a spare computer, try to bypass your Internet connection. Doing so will help you determine whether or not the problem is with the router or modem in use. To bypass your Internet connection, use an Ethernet cable then plug it directly to your computer. Then with that Internet setup, try browsing through different websites and see if there are any improvement on the browsing speed. If you can browse faster using a bypassed connection, contact the manufacturer of your router/modem or your Internet service provider for further assistance.
- Restore iOS. If the problem started after installing a new iOS update and it persisted after applying all applicable solutions and fixes, you can escalate it to Apple Support for official recommendations and other advanced solutions. Otherwise, restore your iPhone to a prior iOS backup file or previous version.
Connect with us
If you need more help with the use of certain functions and features of the Apple iPhone XS smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XS. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.