Emerging among the fastest-growing communication applications on the Internet these days is Skype. Its main function is to connect people through chat, calls and video communication. Many people from around the world are now using Skype as main communication platform over the Internet. Skype is available on both Android and iOS platforms. When Apple rolled out iOS version 11.3, a lot of iPhone users were having trouble using Skype as the app would crash upon logging in while others have it that the app would just suddenly crash when getting a new Skype message.
Just recently, the same problem has emerged on later iPhone variants since Apple rolled out the first iOS 12 beta. While this wasn’t really an issue to those who seldom use Skype, it was an ordeal to iPhone owners who uses the app more often or all the time. If by any chance you would bump into the same issue when attempting to log in or use Skype on your iPhone XR, performing any of the subsequent solutions may be able to help you out. Read on to find out what to do if Skype is suddenly acting up on your new iPhone XR.
But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our iPhone issues questionnaire.
How to troubleshoot your iPhone XR with Skype that keeps on crashing
Before troubleshooting, check your Internet connection. Like any other online apps, Skype also requires strong and stable Internet access in order to work as expected. If your iPhone is experiencing Internet connectivity issues such as slow browsing, Wi-Fi connection drops, or no Internet connection at all, that’s the problem that you need to deal with first. If your Internet is working just fine and you don’t have any trouble using other online apps except for Skype, then try ruling out software errors on your phone by applying any of these subsequent workarounds. Don’t forget to launch Skype after applying each workaround to determine if the problem is fixed or not.
First solution: Force close Skype then restart your iPhone.
Like any other apps, Skype also gives into random errors and therefore may become glitchy at times. If it suddenly occurs that Skype is acting up on your device, then this could be just a random app glitche that’s usually remedied by closing and restarting the application. So here’s what you should try doing first:
- From the Home screen, swipe your finger up and then pause.
- Swipe right or left to navigate through apps preview.
- Then swipe up on the Skype preview to force close the application.
After closing Skype, reboot your iPhone to clear caches including corrupted data from the internal memory that might have caused online apps to go rogue. To restart or soft reset your iPhone XR, simply refer to these steps:
- Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
- Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
- After 30 seconds, press and hold the Power/Side button again until the phone reboots.
To clear all background services and force close all suspended applications, you can also carry out a force restart on your iPhone XR. Here’s how:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Then, press and hold the Power button on the side of the phone and then release when the phone restarts.
All your iPhone data are safe because none of these methods affects any files and personal information stored on the internal memory. That said, creating backups won’t be necessary.
Second solution: Update Skype app to the latest version available.
Apps that aren’t updated are usually prone to glitching and thus often misbehave. If you haven’t set third-party apps, particularly Skype to auto-update, then there may be some critical updates that weren’t implemented. In that case, you can manually check for and install pending updates for Skype and other apps with these steps:
- Tap to open the App Store then scroll down to Updates section.
- Navigate through the list of apps with pending updates.
- Tap the Update button next to Skype.
- Or tap the Update All button to install all app updates at once.
After updating Skype and other apps, reboot your iPhone (soft reset) to apply the new app changes and to dump junk files from the phone memory.
Third solution: Delete/uninstall Skype then download and reinstall it through App Store.
If Skype continues to crash after applying the previous tweaks, then the app might have been corrupted. In that case, reinstalling the Skype from the App Store can help give the app a clean fresh start. So here’s what you can try doing next:
- From the Home screen, tap and hold on an app icon until the icons start jiggling.
- Tap the X on the Skype icon.
- Read the warning prompt, and then select Delete to confirm deletion of the app.
- Reboot your iPhone XS (soft reset) after deleting Skype app.
- Then open the App Store.
- Search for and select Skype from the App Store search results.
- Tap the Cloud icon or Get button to download and reinstall the app.
Follow the onscreen instructions to finish installing Skype and then give your phone another restart to implement recent changes.
Fourth solution: Install new iOS update on your iPhone.
It is imperative to keep your phone software updated to ensure optimum performance and bug-free system. Software updates are pushed to offer new features and fix patches that would address widespread issues. If the problem with Skype is attributed to malwares and bugs, then installing the latest iOS update can potentially fix it. If your iPhone is connected to Wi-Fi Internet, has at least 50 percent battery life, and ample of storage space, then you can check for and install new updates to iOS over-the-air or wirelessly. Here’s how:
- Tap Settings from the Home screen.
- Select General.
- Tap Software Update.
An update notification will appear if a new iOS version is available. Read and review the update details and system requirements. Before updating, back up all your critical data to iCloud or iTunes, for safekeeping. Then follow the onscreen instructions to start downloading and installing new update.
After updating, reboot your iPhone to implement that new system changes and likewise to prevent apps from acting up after the recent platform transition.
Fifth solution: Reset all settings on your iPhone.
Skype is probably enduring complex errors that could not be rectified by the prior methods, hence the symptom is recurring. In this case, resetting and restoring original options on the phone can help. Here’s how it’s done:
- From your Home screen, tap on Settings.
- Select General.
- Scroll down to and then tap on Reset.
- Select the option to Reset all settings.
- If prompted, enter your passcode to proceed.
- Then confirm settings reset.
Your iPhone will then start clearing all customized options and then restores the original values. Wait until the entire process is finished. When your iPhone restarts by itself, it means that everything is complete. By then you can start enabling individual features you want to use on your phone again.
Unlike a factory reset/master reset, resetting all settings on the phone does not result to permanent data loss as it doesn’t affect any saved data on the phone memory. All it does is erase all customized settings and then restores the original values and options. Any system errors inflicted by invalid customizations will therefore be obliterated along with the transpiring symptoms.
Seek more help
Contact Skype support or Microsoft to report the problem and request further assistance in performing more advanced solutions using their tools. Or you can also check out Skype status to see if there are any issues affecting Skype at the moment. Just visit Skype support website for more details.
Connect with us
If you need more help with the use of certain functions and features of the Apple iPhone XR smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XR. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.