When an iPhone suddenly gets stuck during start-up, it means that something is ruining its boot-up sequence and unable to go through. Oftentimes, such problem is attributed to major system errors from bad apps, malwares, and data corruption. In other cases, stuck issues are tied to memory problems like insufficient storage and other memory-related errors. And the worst possible cause is hardware damage.
But before rushing to a service center, there are some helpful workarounds you can try to rule out software-related factors. Highlighted below are recommended procedures and potential solutions to a similar issue on the iPhone XS. Read on to find out what to do in case your iPhone XS suddenly couldn’t start up, stuck on white screen or Apple logo.
If you have other problems however, visit our troubleshooting page as we’ve already addressed some of the most common issues with this device. Browse through the page to find issues that are similar with yours and feel free to use the solutions we suggested. If you still need our help, fill up our questionnaire and hit submit to contact us.
First solution: Force restart.
Performing a force restart on your iPhone works by forcibly closing rogue apps and services that might have ruined the startup process and caused the device to get stuck on white screen or Apple logo during the boot-up sequence. This won’t affect any saved data on the phone so you don’t need to worry of losing important information from doing so. For starters, here’s how to force restart an iPhone XS:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Then, press and hold the Power button on the side of the phone and then release when the phone restarts.
If your phone managed to boot up successfully, perform the following methods to clear out minor system errors from the underlying causes.
Reset all settings. This reset will erase all customized settings on the phone including invalid options or incorrect configuration. If the problem started after installing an update or making some changes on your iPhone settings, then this reset will likely fix the problem. Here’s how it’s done:
- Tap Settings from the Home screen.
- Then tap on General.
- Scroll down to and then tap on Reset.
- Select the option to Reset all settings.
- Enter your passcode when asked to proceed.
- Finally, tap the option to confirm all settings reset.
Your iPhone will restart automatically when the reset is finished and then loads the default values and options. To use features like Wi-Fi and Bluetooth, enable them first from your iPhone settings.
Install pending updates for apps and iOS. Installing new updates for your apps and iOS can also be the key to fixing the problem if malwares and bugs are to blame. Updates usually embed fix patches or codes that are used to clear out bug-inflicted errors including those that might have corrupted or ruined the boot-up system. To check for pending app updates, follow these steps:
- Tap to open the App Store then scroll down to Updates section.
- Navigate through the list of apps with pending updates.
- Tap the Update button next to the app.
- Or tap the Update All button to install all app updates at once.
To check for new iOS updates, follow these steps:
- Tap Settings from the Home screen.
- Then tap on General.
- Tap on Software Update.
Your device must have stable Internet connection, sufficient memory space and battery life to complete the update.
Second solution: Restore in recovery mode.
If your iPhone XS remains stuck on white screen or Apple logo and unable to start up after a force restart, then your next option would be a recovery mode restore. To get this done, you will need to use a computer (either Windows or Mac) that runs on a compatible operating system with your iPhone XS (iOS 12) and has the latest version of iTunes software installed. Once you’re all set, follow these steps to start restoring your iPhone XS in recovery mode through iTunes:
- Connect your iPhone to your computer using the Apple-supplied USB/Lightning cable.
- While it’s connected, press and quickly release the Volume Up button.
- Then quick press and release the Volume Down button.
- Next, press and hold the Side/Power button and continue to hold as it restarts. Don’t release the Side/Power button when the Apple logo appears as you need to put the device in a recovery state.
- Release the Side/Power button when you see the Connect to iTunes logo on the screen.
- On your computer, navigate to iTunes then you should see a message saying that your connected iOS device is in recovery mode and prompts options to update or restore.
- Select the Restore option to wipe everything from the phone system and then restore iOS through iTunes.
Follow the rest of the command prompts to complete the restore process. Do not disconnect your iPhone from the computer unless you the system restore is complete.
Third solution: Restore in DFU mode.
If you found no luck from a recovery mode restore, then you may continue to troubleshoot fatal system errors and this time try a DFU mode restore. DFU stands for Device Firmware Update mode, a state that allows your iOS device to communicate with iTunes even when the operating system is totally corrupt and the boot loader is no longer working. To perform a DFU mode restore, you will also need to use a compatible Windows or Mac computer that has the latest iTunes version. Then follow these steps whenever you’re all set:
- Plug your iPhone XS into the computer’s USB port using the Apple-supplied Lightning cable or USB cable.
- While your device is connected, quickly press and release the Volume Up button, then quickly press and release the Volume Down button.
- Then press and hold the Side/Power button until the screen turns completely black.
- As soon as your iPhone screen turns black, press and hold the Volume Down button while continuing to hold the Side/Power button.
- After 5 seconds, let go of the Side/Power button but keep holding down the Volume Down button until your iPhone shows up in iTunes.
- Release the Volume Down button as soon as it appears in iTunes. Your device should now be in DFU mode.
Follow the rest of the onscreen prompts to complete the system restore through iTunes. Once the system is complete, do a force restart on your iPhone XS to exit DFU mode and switch back to normal mode.
If none of that works and your iPhone XS is still unable to start up, stuck on white screen or Apple logo, then you should already consider opting for service. Your iPhone might have obtained some sort of physical or liquid damage from previous unintentional occurrences of dropping or liquid exposure and the symptom has just instigated. To rule this out, visit the nearest Apple-authorized service center and ask an iPhone technician to check your device. If your iPhone is still covered by warranty, then you should avail for service warranty or new unit replacement, if necessary. Talk to your carrier for more information on iPhone warranty terms and conditions.
- How to fix an Apple iPhone XS that cannot download or update apps [Troubleshooting Guide]
- How to fix slow Internet browsing on your Apple iPhone XS [Troubleshooting Guide]
- How to fix Apple Books/iBooks Store that is not working on your Apple iPhone XS [Troubleshooting Guide]
- How to fix battery draining issue on an Apple iPhone XS after installing new update [Troubleshooting Guide]
- How to fix Pandora app that keeps crashing, doesn’t load properly on an Apple iPhone XS [Troubleshooting Guide]
Connect with us
If you need more help with the use of certain functions and features of the Apple iPhone XS smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XS. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.