Accidentally dropping a smartphone is often the most common cause of screen issues. Today’s post shows you what you can do when your iPhone 8 screen remains black and stopped working after dropping the device.
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Problem: iPhone 8 screen stays black and won’t turn on after accidental drop
My iphone 8 is only a few weeks old. It is Incased in a otter box case. It fell out of my pocket at hit the ground lightly. The screen slowly turned black but the phone is still on. I tried to press the power and home button and it did nothing. I tired to hold the power button and volume down button and it called 911. I then tried the power and volume up button and again it called 911. The phone has no physical damage and has been it it’s case since it was purchased. Is this a defect where I will have to get the phone replaced or can it be reset somehow?
Solution: iPhones are designed to call emergency services if you do these two things:
- Press and hold the side button and one of the Volume buttons until the Emergency SOS slider appears.
- Drag the Emergency SOS slider to call emergency services. If you continue to hold down the side button and Volume button, instead of dragging the slider, a countdown begins and an alert sounds. If you hold down the buttons until the countdown ends, your iPhone automatically calls emergency services.
If you did any of the two methods above, your iPhone 8 will call 911 even if the screen is broken or not working.
For your main issue, we believe that the accidental drop that occured in the past may have damaged the screen assembly. Not having any scratches or visible defects does not necessarily mean that internal components are okay. In most cases, dropping a smartphone may not result to any serious problem but yours might be an unlucky one.
At this time, the only troubleshooting step that you can try is DFU Mode Restore. This will allow the phone to reinstall the default firmware for the hardware and restore the software. If the problem is software-related, your screen may work again. However, if nothing works or if the screen stays black and your iPhone won’t boot to DFU Mode, you’ll have to send it in. Apple will have to repair or replace the phone for you.
For reference, here are the steps on how to DFU Restore your iPhone 8:
DFU Mode Restore
Performing a DFU Mode Restore may be necessary if nothing has changed at this point. This troubleshooting step will restore all firmware to their default state so if the problem is due to bad programming changes, this might help.
These are the steps to do a DFU Mode Restore:
- Connect your iPhone X to your computer using the USB or Lightning cable that comes with it.
- Open iTunes on your computer.
- Turn off your iPhone X as you normally do. In iOS 11, you can turn off your iPhone by going to Settings-> General-> Shut Down menu-> then toggle the slider to the right. Doing so turns off the iPhone.
- Press and hold the Side button (Power button) for 3 seconds. Then, press and hold the Volume Down button while still holding down the Side button. Keep holding both buttons for 10 seconds.
- If the Apple logo appears, it means that you have held the buttons for too long. If this happens, you need to go back from the very start. Otherwise, skip to the next step.
- Release the Side button but keep holding down the Volume Down button for about 5 seconds more.
- If you are prompted with the Plug into iTunes screen, it means that you have entered Recovery Mode instead. So you’ll need to go back to the very first step and make sure you’re not holding the buttons for so long.
- If your iPhone X screen remains black, that means your device has successfully entered DFU mode. iTunes will then prompt you with an alert message saying that it has detected your iPhone and will allow it to be restored. Follow the onscreen instructions to restore your iPhone X in iTunes.
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